Exam Preparation: Mastering Situational Awareness and Emotional Intelligence, Exams of Advanced Education

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GEB 3213 Exam 2 Hayes Questions with

correct Answers

Situational iiAwareness ii- iiAnswers ii-You iiwill iimeet iipeople iiyou iidon't iiknow iiin iivarious iisituations, iiso iilearn iito iiread iipeople iiand iirespond iiaccordingly. iiSelf iiawareness iiis iialso iiimportant. 7 - 38 - 55 iiRule ii- iiAnswers ii-Body iilanguage iirule, iibody iilanguage iiaccounts iifor ii55% iiof iia iigiven iimessage, iitone iiof iivoice iifor ii38% iiand iiwords iifor iijust ii7% Open iiPalms ii- iiAnswers ii-Sign iiof iihonesty, iiswear iito iitell iithe iitruth iiin iicourt iiby iiraising iione iihand, iishows iiyou iihave iinothing iito iihide iiand iiare iinot iia iithreat ii(primal) Expansive iiPose ii- iiAnswers ii-Standing iiwith iilegs iiopen, iinot iiclosed iiand iitight. iiShows iipower iiand iiconfidence. iiAnother iiexample iiis iileaning iiback iiin iiyour iiseat iishows iiyou're iirelaxed iiand iiin iicontrol Low-Power iiPose ii- iiAnswers ii-Opposite iiof iiExpansive iipose, iishows iia iiclosed iioff iiposture. iiIncreases iithe iirelease iiof iicortisol, iithe iistress iihormone, iiand iiappears iito iishow iia iilack iiof iiconfidence Stress iiFace ii- iiAnswers ii-Clenched iijaw, iitightened iineck iiand iifurrowed iibrow, iishow iistress. iiThis iiway, iiyou iican iisee iiif iiyour iisubject iiwill iireceive iiyour iimessage iienthusiastically Raised iiEyebrows ii- iiAnswers ii-Shown iiwhen iisurprised iior iiin iidoubt. iiwhen iipraised iiby iisomeone iiwith iiraised iieyebrows, iithe iiperson iispeaking iimay iibe iiinsincere Eye iiContact ii- iiAnswers ii-Keeping iieye iicontact iishows iiinterest, iitoo iilong iimakes iiyou iia iicreep iior iia iiliar. iiLiars iitend iito iihold iieye iicontact iitoo iilong Vocal iiRange ii- iiAnswers ii-Change iiin iivocal iirange iishows iitheir iiinterested. iiWomen iigo iiup, iimen iigo iidown. iiMonotone iishows iidisinterest Laughter ii- iiAnswers ii-Humor iiis iiimportant iiin iideveloping iirelationships, iireceptive iito iiyour iihumor iiwill iilead iito iia iiconnection. iiBe iiaware iiwhen iitelling iijokes iiin iicertain iisettings, iibut iihumor iiis iia iigood iiway iito iiread iiyour iisubjects iiinterest Mirroring ii- iiAnswers ii-People iithat iiget iialong iitend iito iimirror iieach iiothers iibehavior, iiso iiif iiyou iishift iiyour iibody iilanguage iiand iiyour iisubject iidoes iias iiwell, iiit iishows iithey're iifairly iicomfortable

Formal iiBehaviors ii- iiAnswers ii-Business iiAttire Using iiformal iiemail iiheadings Using iititles iiand iilast iinames Not iiengaging iiwith iicoworkers iioutside iiof iiwork Getting iito iiwork iiearly/on iitime Withholding iipersonal iiinformation More iiconsideration iiof iipersonal iispace Familiar iiBehaviors ii- iiAnswers ii-Wearing iicasual iiattire Informal iiemail iiheadings First iinames iior iinicknames Extending iirelationships iibeyond iiwork Getting iito iiwork iilate Sharing iiof iipersonal iiinformation Less iiconsideration iiof iipersonal iispace Active iiListening ii- iiAnswers ii-Being iifocused iiand iiengaged iiin iithe iiconversation, iiharder iito iido iiwhen iiyou're iion iithe iiphone. Synchronous iiCommunication ii- iiAnswers ii-Communication iithat iioccurs iiin iireal iitime Business iiMeeting iiEtiquette ii- iiAnswers ii-Stick iito iithe iiagenda, iiprovide iirequired iiinformation, iiand iihelp iimove iithe iimeeting iialong, iifocus iion iiprimary iiissues iiand iidon't iiargue. iiBe iipolite iiand iipositive iiwhen iiredirecting iito iiprimary iiissues. Emotional iiintelligence ii- iiAnswers ii-- iithe iiability iito iiunderstand, iimanage, iiand iieffectively iiexpress iione's iiown iifeelings, iias iiwell iias iiengage iiand iinavigate iisuccessfully iiwith iithose iiof iiothers (5) iiStrategies iifor iiimproving iiemotional iiintelligence: ii- iiAnswers ii-- iiReducing iinegative iiemotions

• iiReducing iithe iifear iiof iirejection
• iiReducing iistress
• iiBeing iiassertive iiand iiexpressing iidifficult iiemotions
• iiBouncing iiback iifrom iiadversity Empathy ii- iiAnswers ii-- ii"the iiability iito iiunderstand iiand iishare iithe iifeelings iiof iianother"
• iiImportant iito iiconsider iiwhen iithinking iiabout iiyour iiemotional iiintelligence
• iiPutting iiyourself iiin iitheir iiposition
• iiDiffers iifrom iisympathy iiin iithat iiit iirequires iiinhabiting iithe iisame iiemotional iispace iias iianother iiperson iiand iiit iirequires iiinhabiting iithe iisame iiemotional iispace iias iianother iiperson Sympathy ii- iiAnswers ii-- ii"feelings iiof iipity iiand iisorry iifor iisomeone iielse's iimisfortune"
• iiA iidetached iiposition, iiakin iito iifeeling iibad ii"for" iisomeone

• iiIt iidoesn't iicarry iithe iisame iikind iiof iiemotional iiweight iias iidoes iiempathy Negative iipersonalization ii- iiAnswers ii-- iiwhenever iiyou iiadopt iia iiposture iiof iinegativity iiabout iia iiperson's iibehavior iiinstead iiof iifirst iilooking iiat iithe iisituation iifrom iimultiple iipoints iiof iiview
• iiInstead iiof iijumping iito iiconclusions, iithe iibest iicourse iiof iiaction iihere—given iithat iiwe iiwont iihave iiaccess iito iiany iimore iiinformation iithan iiwe iipresently iihave—is iito iiconsider iiother iipossibilities
• iiPracticing iithis iiis iithe iiquickest iiand iieasiest iiway iito iiruin iia iistrong iiwork iirelationship Reactive iibehavior ii- iiAnswers ii-- iicompromises iiyour iiability iito iifunction iiin iia iihealthy iiway iiat iiwork
• iiYelling iiat iisomeone iiwho iibelittles iiyou, iiseeking iirevenge, iisteering iiclear iiof iipeople iiin iia iiway iithat iimakes iiit iidifficult iifor iiyou iito iibe iiproductive iiat iiwork—all iiof iithese iistrategies iionly iioffer iitemporary iisolutions Proactive iibehavior ii- iiAnswers ii-- iirather iithan iibeing iicontrolled iiby iiemotion, ii_______ iibehavior iiis iiruled iiby iilogic
• iiIt iiinvolves iibeing iiself-aware iienough iito iirealize iiwhy iiyou iifeel iia iicertain iiway iiin iia iistressful iisituation iiand iilearning iito iianticipate iiyour iifuture iibehavior Physiological iinoise ii- iiAnswers ii-- iianything iithat iiaffects iithe iibody iiin iia iinegative iiway
• iiEx: iitemporary iior iichronic iiillness, iia iisprained iiankle, iia iitoothache, iior iiany iiother iinumber iiof iiinjuries iithat iihinder iia iiperson's iiability iito iifully iifunction Physical iinoise ii- iiAnswers ii-- iieverything iiin iiyour iiexternal iienvironment
• iiActual iinoise iithat iidistracts iiyou iifrom iibeing iiable iito iiconcentrate
• iiEx: iicell iiphone, iitrain, iiwhistle, iipen iitapping Psychological iinoise ii- iiAnswers ii-- iimild iior iisevere iimental iihealth iiissue
• iiThe iimost iiinvisible iiand iimost iistigmatized
• iiStress/anxiety/depression Semantic iinoise ii- iiAnswers ii-- iiwhen iisomething iigets iilost iiin iitranslation iibetween iispeaker iiand iilistener, iior iisender iiand iireceiver
• iiConcerned iiwith iimix-ups iiin iiwritten iiand iiverbal iicommunication
• iiCaused iiby iia iinumber iiof iifactors: iilack iiof iiclarity iior iidetails, iicultural iimisunderstandings, iipreviously iiheld iiassumptions iiabout iithe iiinformation iibeing iidelivered
• iiEx: iimix iiup iiabout iimeeting iitimes (4) iitypes iiof iinoise: ii- iiAnswers ii-- iiPhysiological
• iiPhysical
• iiPsychological
• iiSemantic

Personal iiresponsibility ii- iiAnswers ii-- iiidea iithat iihuman iibeings iichoose, iiinstigate, iior iiotherwise iicause iitheir iiown iiactions Professional iiresponsibility ii- iiAnswers ii-- iithe iiarea iiof iilegal iipractice iithat iiencompasses iithe iiduties iiof iiattorneys iito iiact iiin iia iiprofessional iimanner, iiobey iithe iilaw, iiavoid iiconflicts iiof iiinterest, iiand iiput iithe iiinterests iiof iiclients iiahead iiof iitheir iiown iiinterests Synchronous iicommunication ii- iiAnswers ii-- iioccurs iiin iireal iitime; iithe iiindividuals iiinvolved iigive iiimmediate iiresponses iito iione iianother iiand iiengage iiin iiturn iitaking

• iiPhone iicalls iior iimeetings iiin iiwhich iiboth iiparties iiare iipresent iiat iithe iisame iitime Asynchronous iicommunication ii- iiAnswers ii-- iidoes iinot iioccur iiin iireal iitime; iiindividuals iiinvolved iiin iisuch iicommunication iican iipay iiattention iito iiand iirespond iito iicommunication iiat iia iitime iiof iitheir iichoosing
• iiIs iithe iisending iiof, iiand iiresponding iito, iimessages iion iione's iiown iischedule: iisocial iimedia iior iiemail Reactionary iiescalation ii- iiAnswers ii-- iithere's iino iirule iistating iithat iiyou iihave iito iirespond iiin iikind
• iiIf iiyou iiget iian iiangry iicomment iior iiemail, iiyou iidon't iihave iito ii(and iishouldn't) iireply iiin iithe iisame iimanner Brand iiconsistency ii- iiAnswers ii-- iileads iito iisuccessfulness
• iiEx: iiHarley iiDavidson Effective iicustomer iiengagement ii- iiAnswers ii-- iiresponding iito iinegative iibacklash iiproperly iion iisocial iimedia
• iiEx: iiWendy's iiquick iiwit iito iicustomers iivia iiTwitter Social iiand iicultural iirelevancy ii- iiAnswers ii-Paying iiattention iito iiother iicompanies iicampaigns iiand iiusing iithem iito iitheir iiadvantage, iiand iioften iiuse iipopular iithings iion iithe iiinternet iito iihelp iithem iiadvertise
• iiusing iithe iicracker iibarrel iiincident iiof iibrads iiwife iiof iiChick-Fil-A iito iipromote iirelevancy iiin iipublic iieye Visibility ii- iiAnswers ii-- iikeeping iiyour iicompany's iibrand iivisible iion iisocial iimedia iialso iities iidirectly iiinto iiits iisocial iiand iicultural iirelevancy
• iiYou iihave iito iiknow iihow iiand iiwhen iito iiinteract iiwith iiother iicultural iiproducts iiand iinews iiitems, iiwhen iito iipost iicertain iiplatforms iiaccording iito iistatistics iiregarding iitheir iimost iiheavily iitrafficked iitimes iiof iiday, iiand iihow iito iibe iiinnovative iienough iiin iiyour iiuse iiof iilanguage, iiimage, iiand iivideo iito iiget iinoticed iiamong iithe iimany iibrightly iicolored iiads iiand iimedia iiobjects iiflying iiaround iithe iiinternet

Active iiLanguage ii- iiAnswers ii-successful iisocial iimedia iiuses iiactive iirather iithan iipassive Passive iiLanguage ii- iiAnswers ii-whoever iior iiwhatever iiis iiperforming iithe iiaction iiis iinot iithe iigrammatical iisubject iiof iithe iisentence