Docsity
Docsity

Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity


Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan


Guidelines and tips
Guidelines and tips

Land Surveying and Zoning: Terms and Concepts in Real Estate and Urban Planning, Exams of Nursing

An overview of various terms and concepts related to land surveying and zoning, including the imagery east-west line, building codes, check, correction lines, cul-de-sac, government survey method, grantee, maps and plats, meridian, mile, parcel, public dedication, public utility easement, range, township lines, zoning, chicago fire, boca, sbcci, icbo, administrative elements, partnerships, and enforcement processes. It also covers the history and importance of codes and ordinances, as well as the roles of code officers and inspectors.

Typology: Exams

2023/2024

Available from 03/27/2024

Terrie001
Terrie001 ๐Ÿ‡บ๐Ÿ‡ธ

4

(22)

195 documents

1 / 13

Toggle sidebar

Related documents


Partial preview of the text

Download Land Surveying and Zoning: Terms and Concepts in Real Estate and Urban Planning and more Exams Nursing in PDF only on Docsity!

F.A.C.E Fundamentals of Code

Enforcement Level I

Acre - ๐Ÿคž๐Ÿคž๐Ÿคž A parcel of land measuring 43,560 square feet, or 208.71 feet square. Abutting - ๐Ÿคž๐Ÿคž๐Ÿคž Immediately adjacent, such as a parcel of land or body of water. Base Line - ๐Ÿคž๐Ÿคž๐Ÿคž The imagery East-West line used in the government survey method of land description to establish the starting point for North and South description. Building code - ๐Ÿคž๐Ÿคž๐Ÿคž A group of ordinances that regulate building construction within a community Building line - ๐Ÿคž๐Ÿคž๐Ÿคž The distance from the boundary line of a property within which no structure may be built ; a setback chain - ๐Ÿคž๐Ÿคž๐Ÿคž And unit of measurement used in land surveying- 66 feet Check - ๐Ÿคž๐Ÿคž๐Ÿคž A measurement of land; a 24 Mile by 24 Mile Square containing 16 townships Correction lines - ๐Ÿคž๐Ÿคž๐Ÿคž Place by surveyors at 24 Mile intervals to compensate for the Earth's curvature in the government Survey System of the land description Cul-de-sac - ๐Ÿคž๐Ÿคž๐Ÿคž A road ending in a circle Deed - ๐Ÿคž๐Ÿคž๐Ÿคž A written instrument that conveys title to land Easement - ๐Ÿคž๐Ÿคž๐Ÿคž Interest in another land as for right away or access to provide utilities Frontage - ๐Ÿคž๐Ÿคž๐Ÿคž The distance property abuts a particular feature such a road or a river Government survey method - ๐Ÿคž๐Ÿคž๐Ÿคž A system of land description dividing portions of the u.s. into a grid system of numbered lines north to south and east to west Grantee - ๐Ÿคž๐Ÿคž๐Ÿคž The recipient of title in a Conveyance Grantor - ๐Ÿคž๐Ÿคž๐Ÿคž The conveyor of title in a conveyance Land description - ๐Ÿคž๐Ÿคž๐Ÿคž The description of a parcel of real estate which identifies it has distinguished from other parcels Legal description - ๐Ÿคž๐Ÿคž๐Ÿคž A unique and legally acceptable method of identifying property

Location - ๐Ÿคž๐Ÿคž๐Ÿคž The physical site of a property Lot, block and subdivision - ๐Ÿคž๐Ÿคž๐Ÿคž A legal description method that refers to a recorded map of the subdivision that outlines and numbers each individual lot Maps and plats - ๐Ÿคž๐Ÿคž๐Ÿคž Surveys of Land showing boundaries dimensions monuments and other appropriate features Meridian - ๐Ÿคž๐Ÿคž๐Ÿคž Any of the north-south lines six miles apart which established the boundaries of townships in the government Survey System of land description Metes and Bounds description - ๐Ÿคž๐Ÿคž๐Ÿคž The method of land description that starts at a point of beginning and "walks the boundaries" of a parcel of Real Estate Mile - ๐Ÿคž๐Ÿคž๐Ÿคž A distance of 5280 feet Minimum lot area - ๐Ÿคž๐Ÿคž๐Ÿคž A zoning or deed requirement of a certain lot size for a specified use of a parcel of Real Estate Monument - ๐Ÿคž๐Ÿคž๐Ÿคž A natural or constructed feature used as a reference point in property descriptions Municipal ordinance - ๐Ÿคž๐Ÿคž๐Ÿคž Local laws regulating specified activities Parcel - ๐Ÿคž๐Ÿคž๐Ÿคž A lot, also, a specified tract of property Plat book - ๐Ÿคž๐Ÿคž๐Ÿคž A public record containing official plats of subdivisions located in a County. In the past, there were physical books. Currently, the books often take the form of rolls of microfilm. Point of beginning (POB) - ๐Ÿคž๐Ÿคž๐Ÿคž The starting point of the description of a parcel using the metes and Bounds method of property description. Police power - ๐Ÿคž๐Ÿคž๐Ÿคž The power of the government to regulate activity for the safety, Health and Welfare of the populace. Principal Meridian - ๐Ÿคž๐Ÿคž๐Ÿคž The beginning north-south line to which the other meridians are oriented the government survey method of property description. Public dedication - ๐Ÿคž๐Ÿคž๐Ÿคž Contribution of land to the government by a developer for public uses Public utility easement - ๐Ÿคž๐Ÿคž๐Ÿคž The right given for use of property owned by private individuals for the creation and maintenance of utility service Range - ๐Ÿคž๐Ÿคž๐Ÿคž The six mile wide strip running North and South, used in the government survey method of the property description, found it on the east and west by Range Lines. Range lines - ๐Ÿคž๐Ÿคž๐Ÿคž Line 6 miles apart which run parallel to the principal Meridian.

Real estate - ๐Ÿคž๐Ÿคž๐Ÿคž Physical land plus any improvements affixed to the land. Natural plants are included in this real estate book crop plants often are not. Right away - ๐Ÿคž๐Ÿคž๐Ÿคž The right of access over a parcel of property. Section - ๐Ÿคž๐Ÿคž๐Ÿคž One square mile of land, used in the government survey method of land description. Site - ๐Ÿคž๐Ÿคž๐Ÿคž A parcel of land. Subdivision - ๐Ÿคž๐Ÿคž๐Ÿคž A parcel of land divided into two or more separate Parcels, approved as a plat. Survey - ๐Ÿคž๐Ÿคž๐Ÿคž The measurement and establishment of boundaries of a parcel or Parcels of land. Township - ๐Ÿคž๐Ÿคž๐Ÿคž A six mile by six mile (36 square miles) square of used in the government survey method of land description. Township lines - ๐Ÿคž๐Ÿคž๐Ÿคž Lines parallel to the Baseline, located every six miles and making the northern and southern boundaries of townships in the government survey method of land description. Zoning - ๐Ÿคž๐Ÿคž๐Ÿคž Regulation by the government of the use of private land. Zoning ordinances - ๐Ÿคž๐Ÿคž๐Ÿคž Laws that specifically regulate the private use of land. King Hammurabi - ๐Ÿคž๐Ÿคž๐Ÿคž The earliest and most rudimentary building code about 2000 b. C. the Babylonian Empire was attributed to him. 27 AD - ๐Ÿคž๐Ÿคž๐Ÿคž Rome enacted regulations for the safety of public buildings when an amphitheater collapsed causing the death or injury of 50,000 people. Assize of Buildings - ๐Ÿคž๐Ÿคž๐Ÿคž One of the earliest building codes in London, promulgated by the mayor in 1189, that regulated the methods of building, and recommended the use of party and stone walls because they were Fireproof. London Building Act - ๐Ÿคž๐Ÿคž๐Ÿคž Legislation adopted by the English Parliament that was prompted by The Great Fire of London in 1666. Chicago Fire 1871 - ๐Ÿคž๐Ÿคž๐Ÿคž Killed 250 and left 100,000 without homes and inspired the city to enact a building and fire prevention ordinance. New York City - ๐Ÿคž๐Ÿคž๐Ÿคž Enacted in the late 19th century special requirements to regulate certain aspects of tenement housing teeming with new immigrants. These codes establish minimum standards for health safety and Welfare and are targeted at preventing the creation of substandard dwellings and slumps.

BOCA, SBCCI, ICBO - ๐Ÿคž๐Ÿคž๐Ÿคž The three code organizations active throughout the United States that United and formed the International Code Council and the international building code. Code Officers / Inspectors must be - ๐Ÿคž๐Ÿคž๐Ÿคž Must be trained, qualified, and competent to determine weather conditions that they observe meet the minimum requirements specified in the loop without the codes. Housing Codes - ๐Ÿคž๐Ÿคž๐Ÿคž The earliest known codes in history. Code Officer / Inspector must have knowledge - ๐Ÿคž๐Ÿคž๐Ÿคž The technical and administrative requirements of the adopted codes. Without that knowledge, they can neither identify violations nor provide property owners or violators with the proper information required to remedy the violation. They should be able to provide guidance on the method needed to cure the violation. Blight - ๐Ÿคž๐Ÿคž๐Ÿคž Caused by lack of maintenance on buildings and can spread insidiously through residential and business districts unlike, unless there are restrictions or enforcement of community standards. Inspection - ๐Ÿคž๐Ÿคž๐Ÿคž A close-up observation of actual conditions that exist on properties and structures and their approved uses. Code officers / inspectors should also be well trained - ๐Ÿคž๐Ÿคž๐Ÿคž In the administrative aspects of the codes. Departamental mission - ๐Ÿคž๐Ÿคž๐Ÿคž Code Officer / inspectors must know and be able to take whatever action is necessary to best meet that goal. Issues that code enforcement addresses today - ๐Ÿคž๐Ÿคž๐Ÿคž Issues that affect the environment, health, safety, property values, and general well-being of the General Public. Administrative elements - ๐Ÿคž๐Ÿคž๐Ÿคž Deal with the procedures to ensure the observation of the Constitutional doctrine of reasonableness, equal protection under the law, and the due process. Voluntary compliance - ๐Ÿคž๐Ÿคž๐Ÿคž This is the goal of Code Enforcement Methods of gaining voluntary compliance - ๐Ÿคž๐Ÿคž๐Ÿคž Informal handwritten notices, phone calls, dissemination of information, and public education. Disseminate information - ๐Ÿคž๐Ÿคž๐Ÿคž Neighborhood community organization where code officials can speak at group meetings and distribute pertinent literature and answer questions. The best way to reach the greatest number of people is to publish and distribute pamphlets and brochures which briefly describes available Services, General code requirements, information about the Department's functions, and it's cell phone number.

Citizen involvement - ๐Ÿคž๐Ÿคž๐Ÿคž They can disseminate information; most are willing to help develop and preserve the environment in property values of; and they can be a direct line of communication between neighborhood associations and government lessens insecurities. Educating the public - ๐Ÿคž๐Ÿคž๐Ÿคž An effective tool and code enforcement and requires less work than more formal methods. Restrictive Covenant or deed restrictions - ๐Ÿคž๐Ÿคž๐Ÿคž Government entities do not enforce. Partnerships - ๐Ÿคž๐Ÿคž๐Ÿคž Involvement in a variety of programs with other departments, agencies, Community organizations, and local businesses, such as community- oriented policing units, Code action teams, and Community Health action teams. Florida State Statute 162.02 - ๐Ÿคž๐Ÿคž๐Ÿคž It is the intent of this part to promote, protect, and improve the health, safety, and Welfare of the citizens of the counties and municipalities of this state by authorizing the creation of administrative boards with authority to impose administrative fines and other non criminal penalties to provide and effective, and inexpensive method of enforcing any codes and ordinances enforced in counties and municipalities, where is pending or repeat. violation continues to exist. Restrictive covenants - ๐Ÿคž๐Ÿคž๐Ÿคž Deed restrictions that are legally agreed upon, recorded, and legally bind it on the property owner. Deed restrictions - ๐Ÿคž๐Ÿคž๐Ÿคž Restrictive covenants that are legally agreed upon, record it, and legally binded on the property owner. County Court - ๐Ÿคž๐Ÿคž๐Ÿคž Will hear the charges if a citation is issued. Homeowner's Association by-laws - ๐Ÿคž๐Ÿคž๐Ÿคž Restrictions employed by homeowner associations to create, preserve, or develop quality of life standards for their communities. Florida State Statute 162 - ๐Ÿคž๐Ÿคž๐Ÿคž Florida State Statute that authorizes cities and counties to enforce their local laws and describes the actions they may use. Formal enforcement methods - ๐Ÿคž๐Ÿคž๐Ÿคž Citations and notice to appear Code Enforcement Board - ๐Ÿคž๐Ÿคž๐Ÿคž A quasi-judicial body that has the power to adjudicate cases and issue findings of fact and impose punitive fines. Special Magistrate - ๐Ÿคž๐Ÿคž๐Ÿคž Quasi judicial body the same status as an important board pursuant to Florida State Statute 162 and is an alternative to a code enforcement board. Citations - ๐Ÿคž๐Ÿคž๐Ÿคž Another provision provided to local governing bodies for the purpose of enforcing violations of County and municipal codes and ordinances. 5 W's and H - ๐Ÿคž๐Ÿคž๐Ÿคž Who, what, where, why, when, and how

Power of arrest - ๐Ÿคž๐Ÿคž๐Ÿคž Definition of Code Officers or inspectors confers no powers of arrest. Notice to appear - ๐Ÿคž๐Ÿคž๐Ÿคž An order issued by the code enforcement officer or inspector in lieu of physical arrest, requiring persons accused of violating the law to appear in the designated court or governmental office at a specific date and time. Report - ๐Ÿคž๐Ÿคž๐Ÿคž Is a permanent written record that communicates useful important facts to be used in the future. AVO - ๐Ÿคž๐Ÿคž๐Ÿคž Actor, Verb, Objective OVA - ๐Ÿคž๐Ÿคž๐Ÿคž Objective, Verb, Actor 17 - ๐Ÿคž๐Ÿคž๐Ÿคž Words per sentence for readers with a high school education. 10 - ๐Ÿคž๐Ÿคž๐Ÿคž For the General Public aim for a fifth grade level. 75 - ๐Ÿคž๐Ÿคž๐Ÿคž Words in a paragraph. Active construction - ๐Ÿคž๐Ÿคž๐Ÿคž AVO -actor verb object Passive Construction - ๐Ÿคž๐Ÿคž๐Ÿคž OVA- object verb actor B.O.C.A. - ๐Ÿคž๐Ÿคž๐Ÿคž Building Officials and Code Administration International S.B.C.C.I - ๐Ÿคž๐Ÿคž๐Ÿคž Southern Building Code Congress International I.C.B.O - ๐Ÿคž๐Ÿคž๐Ÿคž International Conference of building Officials Zoning - ๐Ÿคž๐Ÿคž๐Ÿคž The division of land into districts and described uses within those districts. It is often the longest and most complicated ordinance to interpret understand. Zoning codes - ๐Ÿคž๐Ÿคž๐Ÿคž Focus on governing the use of public and private property to ensuring that land uses are compatible with the health, safety, and Welfare of the community. Affidavits - ๐Ÿคž๐Ÿคž๐Ÿคž Sworn written statement made under oath. Appeals of Code Enforcement orders - ๐Ÿคž๐Ÿคž๐Ÿคž File only with circuit court within 30 days of the issuance of the order. Basic or National Building Code - ๐Ÿคž๐Ÿคž๐Ÿคž Published in 1950; widely used in the Northeast and Midwest. Case presentations - ๐Ÿคž๐Ÿคž๐Ÿคž Consist of informative testimony, clear photographs, pertinent evidence, documented contacts and fax.

Certified mail - ๐Ÿคž๐Ÿคž๐Ÿคž Mail with return receipt requested, as required by Florida State Statute 162 for notices of hearings, to the property owners as identified in the tax collector's office for tax notice sent to the address listed, and to any other address provided to the local government by such owner. Chain of command - ๐Ÿคž๐Ÿคž๐Ÿคž The connection or linkage of authority and responsibility that joins one level of an organization to another. Zoning regulations - ๐Ÿคž๐Ÿคž๐Ÿคž Land use laws that address problems associated with the attraction of new structures and can be tied to the building review process and code compliance issues. Citation process advantages - ๐Ÿคž๐Ÿคž๐Ÿคž Punishment for violators is immediate, backed up by the courts, and usable against the party who actually commits the infraction who is not necessarily the property owner. Civil issues - ๐Ÿคž๐Ÿคž๐Ÿคž Situations that do not constitute violation and court action by affected party may be required to resolve. Documentation - ๐Ÿคž๐Ÿคž๐Ÿคž The most important contribution to Case Files. Door hangers - ๐Ÿคž๐Ÿคž๐Ÿคž Form of informal notice that is typically violation specific, two part, pre printed document that is completed and left on the front door of the residence. Due process - ๐Ÿคž๐Ÿคž๐Ÿคž And non-criminal situations that which contemplates reasonable notice and an opportunity to appear and to be heard. Enforcement processes - ๐Ÿคž๐Ÿคž๐Ÿคž Allow correction of the violation within a reasonable period of time without penalty expect for imminent peril to life or property and for repeat violations. Field notes - ๐Ÿคž๐Ÿคž๐Ÿคž What form of case documentation and must be descriptive and answer specific questions. Florida building code - ๐Ÿคž๐Ÿคž๐Ÿคž Adapted by the state of Florida in March 2002. Formal notice of enforcement - ๐Ÿคž๐Ÿคž๐Ÿคž Including process requirements and delivery. Good service - ๐Ÿคž๐Ÿคž๐Ÿคž When service on notices of hearings are successful and the case can go forward. Formal Rules of Evidence - ๐Ÿคž๐Ÿคž๐Ÿคž Court rules of evidence that do not apply to code enforcement hearings. Hand delivery - ๐Ÿคž๐Ÿคž๐Ÿคž A type of primary notice that is delivered directly to the respondent. Hearings - ๐Ÿคž๐Ÿคž๐Ÿคž Provide alleged violators with opportunity to contest the alleged violations through evidence and testimony.

Informal letter - ๐Ÿคž๐Ÿคž๐Ÿคž Informal method of enforcement that can be used to effectively resolve many minor violations and gave voluntary compliance. International Code Council - ๐Ÿคž๐Ÿคž๐Ÿคž Informed by the United of BOCA, SBCCI and ICBO to consolidate codes and produced one standard. Lien - ๐Ÿคž๐Ÿคž๐Ÿคž Created by the recordation of a certified copy of the board's order in the public record, is against the property in violation and extends to any other real or personal property owned by the by later. Notes - ๐Ÿคž๐Ÿคž๐Ÿคž Provide future reference and document any agreements with violators regarding what is required to comply; such as, action to be taken, and consequences for non-compliance. No violation - ๐Ÿคž๐Ÿคž๐Ÿคž When code officers or inspectors observations do not result in any evidence that a violation did and does exist. Perjury - ๐Ÿคž๐Ÿคž๐Ÿคž Falsifying an affidavit for which you can be prosecuted. Posting - ๐Ÿคž๐Ÿคž๐Ÿคž Secondary method of notice used when primary notice is unsuccessful and must occur at least 10 days prior to the meeting. Primary service - ๐Ÿคž๐Ÿคž๐Ÿคž Primary method of providing service on notice of hearing by certified mail and or and delivery. Principal Violator - ๐Ÿคž๐Ÿคž๐Ÿคž Should be the owner of record. Proactive code enforcement - ๐Ÿคž๐Ÿคž๐Ÿคž Form of enforcement that is needs driven as determined by staff observation or other methods. Publications - ๐Ÿคž๐Ÿคž๐Ÿคž Form of secondary method of providing service on notice of hearing on publishing the notice once a week for four consecutive weeks and a newspaper of General circulation. Quorum - ๐Ÿคž๐Ÿคž๐Ÿคž A minimum of four members of a seven-member board or three members of a five-member board that must be present to conduct business. Reactive code enforcement - ๐Ÿคž๐Ÿคž๐Ÿคž Form of enforcement that is complaint driven. Reasonable time - ๐Ÿคž๐Ÿคž๐Ÿคž The time allowed to achieve compliance determined by influencing factors. Referrals - ๐Ÿคž๐Ÿคž๐Ÿคž Complaints not falling under the purview of your department which must be forwarded to the appropriate agency or Department. Refusal to sign a notice to appear - ๐Ÿคž๐Ÿคž๐Ÿคž If persons issued notices to appear refused to sign such notices, code enforcement officer or inspectors have no authority to arrest such person.

Relevant information - ๐Ÿคž๐Ÿคž๐Ÿคž Was presented at the hearing to be made part of the record. Repeat violation - ๐Ÿคž๐Ÿคž๐Ÿคž Violation by person who was previously found through a quasi-judicial process to have violated the same provision within 5 years but may occur at different locations. Response time - ๐Ÿคž๐Ÿคž๐Ÿคž The period of time in which a code enforcement officer or inspector must respond , investigate to an alleged violation or complaint. Roberts Rule of Order - ๐Ÿคž๐Ÿคž๐Ÿคž Rules that are followed at code enforcement hearings. Rules of Appellate procedures, rule 9.110 - ๐Ÿคž๐Ÿคž๐Ÿคž Rules that must be followed when an order of the code enforcement board or special magistrate is appealed to Circuit Court. Secondary service - ๐Ÿคž๐Ÿคž๐Ÿคž Secondary method of providing service on the notice of hearing by posting and publication with service cannot be obtained by primary method. Selective enforcement - ๐Ÿคž๐Ÿคž๐Ÿคž Should be avoided by addressing the same types of violation in the immediate area. Sketches - ๐Ÿคž๐Ÿคž๐Ÿคž One of the evidence Gathering techniques that can't help illustrate observations and show the location of violations, measurements, it etc. Southern Standard Building Code - ๐Ÿคž๐Ÿคž๐Ÿคž Now the Standard Building Code, published in 1945 and used predominantly in the Southeast and Southwest. Special exemptions - ๐Ÿคž๐Ÿคž๐Ÿคž And use that is permitted within a zoning District only under certain circumstances that ordinance outlines. Uniform building code - ๐Ÿคž๐Ÿคž๐Ÿคž Published in 1927, replacing the 1905 National Building Code and was used extensively in the western U.S. Variances - ๐Ÿคž๐Ÿคž๐Ÿคž Basically permission to deviate from the law. Verbal notices - ๐Ÿคž๐Ÿคž๐Ÿคž Discussions that could include agreements about the nature of the violations, corrective action needed, expecting compliance dates, the inspection dates, and processes in the condition remains in non-compliance. Verbal warning - ๐Ÿคž๐Ÿคž๐Ÿคž Informal notice of violation that is usually given when a minor violation exist. Written complaint - ๐Ÿคž๐Ÿคž๐Ÿคž One type of complaint received by jurisdictions and is subject to disclosure as provided under the public records law. Basic communication model - ๐Ÿคž๐Ÿคž๐Ÿคž Sender, message, receiver, feedback.

What can we do to make ourselves understood? - ๐Ÿคž๐Ÿคž๐Ÿคž 1. Understand the purpose of the communication.

  1. Consider the person receiving your message.
  2. Consider the total environment.
  3. Consider yourself.
  4. Use Clear, direct, specific language.
  5. Check for the accuracy of communication.
  6. Clear up misunderstandings as soon as possible.
  7. Pay attention to timing. Understand the purpose of the communication. - ๐Ÿคž๐Ÿคž๐Ÿคž Clarifying and analyze what you want to say. Consider the person receiving your message. - ๐Ÿคž๐Ÿคž๐Ÿคž Consider the background, experiences, language, ATC. Consider their Developmental and maturity level. Consider the total environment. - ๐Ÿคž๐Ÿคž๐Ÿคž Distractions comma be able to stay focused. Consider yourself. - ๐Ÿคž๐Ÿคž๐Ÿคž Pay attention to how you speak, as well as what you say. Used clear, direct, specific language. - ๐Ÿคž๐Ÿคž๐Ÿคž Avoid generalities and Jordans; be accurate and complete explain terms, words, phrases. Check for accuracy of communication. - ๐Ÿคž๐Ÿคž๐Ÿคž Watch for non-verbal feedback. Ask questions. Find ways to get feedback, i. E. Reviews, restatements, reactions and actions. Clear up misunderstandings as soon as possible. - ๐Ÿคž๐Ÿคž๐Ÿคž Check on ideas, information, instructions. Remember to address his Communications as soon as recognized. Pay attention to timing. - ๐Ÿคž๐Ÿคž๐Ÿคž Make sure the listener is ready to listen. Pace your delivery to match the person's needs. Don't try to send a message when a person is busy or distracted. Lag time - ๐Ÿคž๐Ÿคž๐Ÿคž People speak at approximately 130 to 170 words per minute. It is the space between the spoken words and what the mind can process Roadblocks or barriers to effective listening - ๐Ÿคž๐Ÿคž๐Ÿคž Physical factors, environmental factors, emotional factors, select the factors, lack of response, and behavioral factors. Physical factors - ๐Ÿคž๐Ÿคž๐Ÿคž Hearing loss tired or ill Environmental factors - ๐Ÿคž๐Ÿคž๐Ÿคž Distractions Impatience Distance, acoustics Emotional factors - ๐Ÿคž๐Ÿคž๐Ÿคž Anxiety

Big I Non-acceptance Selectivity factors - ๐Ÿคž๐Ÿคž๐Ÿคž Pre-planning Resistance Prejudice Lack of response - ๐Ÿคž๐Ÿคž๐Ÿคž Unaware Preoccupation Misinterpreting Behavioral factors - ๐Ÿคž๐Ÿคž๐Ÿคž Interrupting Hogging Attacking Faking Active listening tools - ๐Ÿคž๐Ÿคž๐Ÿคž Acceptance Clarification Probing Acceptance - ๐Ÿคž๐Ÿคž๐Ÿคž Empathy Empathy - ๐Ÿคž๐Ÿคž๐Ÿคž The quality of standing in one shoe and understanding where he is coming from The three commonly-used clarification techniques - ๐Ÿคž๐Ÿคž๐Ÿคž Restatement Paraphrasing Perception checking Restatement - ๐Ÿคž๐Ÿคž๐Ÿคž Repeating what the person just said using his or her own word to the extent it seems reasonable. Paraphrasing - ๐Ÿคž๐Ÿคž๐Ÿคž Restating in your own words what the other person's words convey to you. Perception checking - ๐Ÿคž๐Ÿคž๐Ÿคž Similar to paraphrasing, this tool focuses on the feeling involved in the communication. HX if your assessment of another person's feelings or accurate. Probing - ๐Ÿคž๐Ÿคž๐Ÿคž Is a way to ask purposeful questions. Open-ended probe Directed probe Specific probe Parroting - ๐Ÿคž๐Ÿคž๐Ÿคž Simple repetition of the message. Paraphrasing - ๐Ÿคž๐Ÿคž๐Ÿคž Repeating the message in your own words. Reflective listening - ๐Ÿคž๐Ÿคž๐Ÿคž Finding the feeling behind the statement.

Summarizing - ๐Ÿคž๐Ÿคž๐Ÿคž Paraphrasing the topics covered. Types of nonverbal communication - ๐Ÿคž๐Ÿคž๐Ÿคž Body motion, emblems , illustrators, paralanguage, proxemics , chronemics. Body motion - ๐Ÿคž๐Ÿคž๐Ÿคž Gestures, body movements facial expressions, I Behavior, and posture. Emblems - ๐Ÿคž๐Ÿคž๐Ÿคž Non-verbal acts with culturally recognized meaning. Illustrators - ๐Ÿคž๐Ÿคž๐Ÿคž Picture of a word or image drawn with the hands. Regulators - ๐Ÿคž๐Ÿคž๐Ÿคž Signals to continue, stop, hurry up, or explain. Paralanguage - ๐Ÿคž๐Ÿคž๐Ÿคž How words are spoken - voice quality online voice characterization, Voice , Voice segregators. Proxemics - ๐Ÿคž๐Ÿคž๐Ÿคž Uses and abuses of personal space. Chronemics - ๐Ÿคž๐Ÿคž๐Ÿคž Communications through the use of time. Maslow's hierarchy of needs - ๐Ÿคž๐Ÿคž๐Ÿคž Theory on 3 assumptions:

  1. Behavior is based on the attempt to satisfy human needs period
  2. Needs are arranged in a hierarchy of 5 levels.
  3. A satisfied need is not a motivator. Physiological needs - ๐Ÿคž๐Ÿคž๐Ÿคž Oxygen, water, food, rest, shelter, reproduction Safety needs - ๐Ÿคž๐Ÿคž๐Ÿคž Comfort , predictability Social needs - ๐Ÿคž๐Ÿคž๐Ÿคž Love, friends, affection, belonging Esteem needs - ๐Ÿคž๐Ÿคž๐Ÿคž Self-respect, Pride, achievement , respect from others. Self-actualization needs - ๐Ÿคž๐Ÿคž๐Ÿคž Being , fulfillment, developing a hundred percent Plus Hierarchy of five levels - ๐Ÿคž๐Ÿคž๐Ÿคž Physiological needs comma safety needs, social needs, this team needs, self-actualization. LEAPS - ๐Ÿคž๐Ÿคž๐Ÿคž Listen, emphasize, ask, paraphrase , summarize. 6 assertive techniques - ๐Ÿคž๐Ÿคž๐Ÿคž 1. Simple assertion
  4. Feelings assertion
  5. Empathetic assertion
  6. Confrontation assertion
  7. Broken record
  8. Workable compromise Simple assertion - ๐Ÿคž๐Ÿคž๐Ÿคž A straightforward expression of feeling or wants

Feelings assertion - ๐Ÿคž๐Ÿคž๐Ÿคž An "I message" expresses your feelings about the situation and how it affects you Empathetic assertion - ๐Ÿคž๐Ÿคž๐Ÿคž A recognition of the other person's situation and or feelings but also an expression of your feelings and or request Confrontation assertion - ๐Ÿคž๐Ÿคž๐Ÿคž A technique to use when "on the spot" handling a situation is inappropriate Broken record - ๐Ÿคž๐Ÿคž๐Ÿคž A calm repetition, saying what you want over and over again until you reach an agreement or compromise. Workable compromise - ๐Ÿคž๐Ÿคž๐Ÿคž A technique to use whenever the other person is being equally assertive and your self-respect is not in question. This is a technique of negotiation. Ethics - ๐Ÿคž๐Ÿคž๐Ÿคž The moral principles and values that govern the actions and decisions of an individual or group. Why discuss ethics? - ๐Ÿคž๐Ÿคž๐Ÿคž Provides the guard rails in the framework; ethical errors end more quickly ; viatical standards are critical for an organization; discussing ethics helps develop our "ethical muscle" to be prepared to face with an ethical dilemma. Ethical blocks in the organization - ๐Ÿคž๐Ÿคž๐Ÿคž Strong Role Models, strict line of command, task group cohesiveness comma ambiguity about priorities, separation of decisions, division of work, protection of outside intervention. Florida State Statute chapter 112 .311 - ๐Ÿคž๐Ÿคž๐Ÿคž Legislative intent and Declaration of policy Florida State Statute 112.313 - ๐Ÿคž๐Ÿคž๐Ÿคž Standards of conduct for public officers , employees of agencies, and the local government attorneys Florida statute chapter 838 - ๐Ÿคž๐Ÿคž๐Ÿคž Bribery; misuse of public office