FEMA IS 242B: Effective Communication 100% VERIFIED ANSWERS 2024/2025, Exams of Business Administration

Download FEMA IS 242B: Effective Communication 100% VERIFIED ANSWERS 2024/2025 and more Exams Business Administration in PDF only on Docsity! FEMA IS 242B: Effective Communication 100% VERIFIED ANSWERS 2024/2025 To be an effective communicator, you must be able to listen accurately. Paraphrasing demonstrates that you are listening by: Restating in your own words the meaning of what you just heard. Print media provide almost instantaneous messaging to those who have access. FALSE Empathic listening is a part of active listening. TRUE When trying to engage the audience during a presentation, direct questions that require a one- or two-word answer: All of the following are ways emergency communications differ from routine communications EXCEPT: Emergency communications are designed to raise awareness and provide knowledge rather than provoke a desired response. When presenting to an audience: Pace of the entire presentation the same, for consistency. Both informational and motivational presentations are based on well-researched, logical arguments. TRUE All of the following can help you communicate more effectively with a diverse community EXCEPT: Be sure disaster-related materials are written at 10th- to 12th-grade reading levels. If you understand nonverbal cues you can use them to reinforce your message and to "read" your audience and confirm whether you are communicating successfully. TRUE Which of the following internal roadblocks to effective listening is exemplified by the statement, "We've never done it that way before?" Resistance to change When talking to a person with a hearing disability, you should: Speak in a normal tone and make sure your lips are visible. Which of the following media would you NOT use to inform the public of an approaching tornado? Newspaper article How can you tell "in the moment" that your message isn't being received? Look for changes in body language. In an emergency, the most effective communication tool is one that reaches the target audience, is timely and reliable, and __________.