Frontier Airlines Interview Preparation Guide, Exams of Aerospace Engineering

Download Frontier Airlines Interview Preparation Guide and more Exams Aerospace Engineering in PDF only on Docsity! FRONTIER AIRLINE INTERVIEW EXAM 2024 WITH 100% CORRECT ANSWERS Recall a time you have given exceptional customer service? - correct answer✔✔ I strive to give exceptional service with each customer there is nothing like someone giving a compliment about your service. Why should we hire you? - correct answer✔✔ I believe that I have all the skills and experience that your looking for in an potential flight attendant. I believe that I can do the work and deliver exceptional I would fit in beautifully and be a great addition to the team because of my interpersonal skills. With several years of leadership experince in various work enviorment, I have carried my own personal mottos " be the leader that you want to see" and " change the outcome" I am competitive and driven to be the best when it comes to providing high quality service with a sense of integrity. I work well under pressure, and I understand what it means when other people's lives are depedant on the work that you do. Give us an example of a time when you had to work with a difficult co-worker and how did you handle it? - correct answer✔✔ I work with well everyone, but many people found it hard to work with an older employee who was often negative. So what I found to be most effective is to talk as postively and if she continued I would switch the subject. I also took the time to have a conversation with her. By doing that I gained a good rapport with her and better understanding which allowed me to gauge other interaction with her. Why do you want to work from Frontier? - correct answer✔✔ I would like to be a Flight Attendant for Frontier Airlines, because I have exceptional customer service skills and the ability to interact with a diverse customer base on a professional and personal level. Frontier has proven to be more family and customer care oriented than others with the slogan " where a different animal". They are committed to having their customers loyalty and safety in their best interest. In which I also understand the importance of workplace and customer safety. Their flight attendance preform their work with pride and great integrity. and working as team to provide the leadership and service that create a comfortable and inclusive passenger experience. I also think I would be perfectly suited for the very unique and fast paced work environment that are a part of the Flight Attendant career. If a flight was delayed and people were mad, What would you do? - correct answer✔✔ Apologize for the inconvenience, assure the passenger that we are doing all we can at this time to help them have a safe trip and that we appreciate them as customers. If they have any concerns please address us so that we may assist them apporiately. What do you think are the greatest obstacles of being a flight attendant? - correct answer✔✔ It is not only a flight attendants job to serve drinks and greet people. But I believe the real work is what the do behind the scenes to keep passangers safe and springing into action in an emergency.Although I have no fear. Why do you want to be a flight attendant? - correct answer✔✔ Throughout my professional career it has always been important to me that the work I do have some meaningful purpose. I feel like becoming a flight attendant will allow me to continue to do purposeful work. I have a passion for helping others. Working with people genuinely gives me energy. I believe my past career experience's in customer service, health, and in the travel industry has made me a great fit for this position and allow me to provide exceptional service.I believe that the small things I do can help change the outcome of any situation because I am attentive to detail, sensitive to others need, and not afraid to lead. What is Frontier Airline Mission and Vision? - correct answer✔✔ We are in business to be the best-loved airline. And we will earn it one action at a time, no matter how big or how small, to create a different and better experience. Describe a situation when you were under at tight deadline? - correct answer✔✔ What type of person is difficult to work with? - correct answer✔✔ What skills from your past jobs would allow you to be a good flight attendant? - correct answer✔✔ I believe that a great flight attendant is knowledgeable about their role. A person who has great communication skills ,along with the ability to listen. Some with great patience, integrity and takes pride in helping other. An experience professional that provides great customer service, in which I have years of experience 18 years in .A flight attendant must possed, punctually, well manner, and have good instinct for emergent and unusual situation. What a three qualities of a flight attendant? - correct answer✔✔ Knowledgeable, great communicator, patience For a company that is continuously growing, new routes, and cities what is your retention plan for your flight attendants and what are your statics for flight attendants that make through training? Are there any additional developmental programs within the company for employees who want to go further in their career with Frontier Airlines? How long is the probationary period for a flight attendant, and what would be the core focus during that time period? What is a typical day for a Frontier Flight Attendant? What customer service skills do you possess that will make you a good F/A? - correct answer✔✔ With the ability to stay attentive, aware and calm under any stressful or high pressure situation I am able to be responsible of any passengers safety. Have you ever had a conflict with someone, and if so, how did you resolve it? - correct answer✔✔ I haven't had any conflicts with no one that would prevent me from preforming my duties. But I can recall an event that had to stand up for what was ethically right and for my customers safety. In the first year of me becoming the consumables manager I encountered a situation where a storm had knocked out the power in the store for 3 days. While monitoring the temperature for food it dropped below standards for safe consumption. Because the store manager didn't want to take the profit lost and throw away the food. I had to call into the our employee hotline and report it. The supervisor wrote me up, not following orders. Instead allowing things to continue, I didn't dispute. I was just happy that we weren't serving customers bad food. That store manager was later dismissed. HAVE YOU EVER HAD CONFLICT WITH A PREVIOUS BOSS? - correct answer✔✔ YES, BUT NOTHING MAJOR THAT PREVENTED ME FROM EFFICIENTLY DOING MY JOB. I HAVE LEARNED THROUGH LISTENING TO ANOTHER PERSON'S PERSPECTIVE HELPS ME BECOME MORE UNDERSTANDING AND GIVES ME AN OPPORTUNITY TO WORK COLLABORATIVELY WITH OTHERS FOR A BETTER SOLUTION AND PREVENTION AWARENESS Give me an example of a time when you dealt with a customer who made an unrealistic or unreasonable demand. - correct answer✔✔ One of the pharmacy supervisor set unrealistic time for the process of packaging and delivering patient medication. So I talked to the project manager of the department, we had a conference and I invited him to come out and actually watch the processes we go through. In return we revisited on how we can make improvements. Timed the process and then came to agreement with the medical staff. How do handle an irritate passenger? - correct answer✔✔ Introduce yourself Watch my posture Maintain eye contact on a eye to eye level Keep a calm voice Frontier Airline Values - correct answer✔✔ From the beginning, the people of Frontier have acted on a set of values that are at the core of our character and our success. SAFETY: People are priceless. RESPECT: A co-worker is a neighbor; a customer is a guest. TRUST: We're only as good as our word. COLLABORATION: We're in this together. VALUE: We don't charge for the extra mile. PASSION: This smile is real. Frontier Airline Promise - correct answer✔✔ Promise We will deliver a genuinely different and better experience: Affordable Flexible Accommodating Comfortable Commitment to safety "A whole different animal!" - correct answer✔✔ They are reminders of what sets us apart. Each animal is unique, just as each of us is a unique individual. Together, they represent our character, our warmth, our friendliness. They set the expectation of a better experience for our customers and ourselves. The actions we each take fulfill that promise. And that's what truly makes Frontier "a whole different animal." What are the three things that you think are important to a flight attendant? - correct answer✔✔ Safety, time, and providing good customer service Tell me about time when you where in a emergency situation and how did you handle it? - correct answer✔✔ Tell me a time where your integrity was tested? - correct answer✔✔ Target ( consumables) Outage Tell me a time you made a mistake that cost operation performance and your manager didn't find out. What did you do, and what was your resolution? - correct answer✔✔ I have always been an open and upfront person. Anything that has something to do with the operation of work I have always kept my supervisor informed, even if I came up with a resolution. Because it be used as a learning lesson for others. There may be something that may need to be revisited or reevaluated for improvements.Then also it is just common courtesy to keep everyone well informed about what is going on. Name three things that you are working on to improve and how? - correct answer✔✔ I am continuously working on my time management skills. 1. Carrying a watch 2. Using a planner 3. Creating a schedule with deadlines Tell us about a time where a new policy or procedure was put into place and why you didn't like it? - correct answer✔✔ What is the role of a flight attendant and their duties - correct answer✔✔ The Frontier Airlines Flight Attendant (FA) is essential to maintaining the well-being, safety, security and comfort of our passengers onboard our aircraft. The Flight Attendant performs a variety of services in order to maintain a high level of excellent customer service. Flight Attendants are involved in all passenger interactions in order to help answer any questions, address concerns and sell products onboard. It is essential for all crew members to follow established FAA and Frontier guidelines in providing for the comfort and safety of passengers and respond to inflight emergencies and/or security concerns in the unlikely event they arise.