Funeral and Burial Services Regulations, Exams of Advanced Education

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Jurisprudence - Funeral PrePlanner

Exam Questions and Answers

Can you contact someone by phone or other means and ask them to purchase your services? - Answer- No, you can not contact a person and solicit services Can you contact a person in a long-term care home, hospital, or hospice and ask them to purchase your services? - Answer- No, you can not solicit to long-term care, hospitals, or hospice Can you leave brochure's from your business on a table in a common room of a long- term care home? - Answer- Yes, but it should be cleared with administration, first. Can you call or email a person who inquired about your services? - Answer- Yes, but only at their request. Can you set up an information booth at a local event? - Answer- Yes, you are not targeting a specific person If you write your licensing exam & are confident you passed, you can begin negotiating contracts. - Answer- NO! You must receive confirmation from the registrar that you passed Can a 16 year old be a purchaser on a contract? - Answer- No. The purchaser must always be at least 18 What is a selection room? - Answer- Selection room holds caskets, urns and other merchandise for sale. How many caskets should be shown in the selection room? - Answer- A minimum of 3. All of the least expensive & at least one "container" What is the minimum way caskets should be displayed? - Answer- A colour photo with: Price, size, interior material/colour, exterior material/colour/finish/thickness, manufacturer name/number Do all caskets need to be displayed the same way? - Answer- Yes, all caskets must be displayed the same way Can you share information you got from a client-family with others? - Answer- No, that would be a breach of confidentiality

Are you bound by any privacy legislation? - Answer- Yes, both Federal and Provincial Can you communicate information to a law enforcement agency or a lawyer? - Answer- Yes, but only when required and only to a lawyer of a person named on the contract Am I required to receive a copy of the price list before I enter a contract? - Answer- Yes, section 113 states what a potential consumer must receive before they enter a contract Do you have to provide a copy of the Consumer Information Guide to client-families? - Answer- Yes, a copy of the Consumer Information Guide is required Do cancellation rights have to be explained to enforce a contract? - Answer- Yes, section 113(c) states that cancellation rights and refund entitlements must be explained Do financing options need to be explained? - Answer- The licensee should offer to explain the different funding, financing and payment options to the client What is negotiating a contract? - Answer- Discussions of services, supplies, and prices Requirements for the signing purchaser - Answer- - 18 years old

• no impairment or incapacitation Is a contract valid if there is no vendor signature? - Answer- No, there must be a licensee signature on every contract Do we both get a copy of the contract? - Answer- Yes, the contract must be complete in duplicate Do all services and supplies have to be included on a contract? - Answer- Yes, all services and supplies must be included. They must also have a description Do you have to collect vital statistics data? - Answer- Yes, it is a requirement to collect this data for the government. It must be collected to receive a burial permit Is there extra paperwork for a cremation? - Answer- A cremation application is required and may only be filled out by a licensed funeral director who has permission from a crematory Where do I get proof of death certificates? - Answer- From the contracted establishment Who gets a copy of the proof of death certificate? - Answer- The legal representitive What is a 'contract'? - Answer- A legally binding document between the establishment and purchaser for supplies and services

What is basic authority? - Answer- Who has the right to make decisions when a death occurs If authority is questioned and met with uncertainty, should a contract be signed? - Answer- A contract should not be signed until proof of authority is presented Is it true that a pre-arrangement can be changed at any time? - Answer- Yes, additionally a pre-arrangement must be revisited by legal authority when death occurs Can a pre-arrangement be changed after I die? - Answer- Yes, a pre-arrangement can be changed by the legal representitive. This is why it is important to discuss your wishes and select someone who will honor them What happens if a pre-arrangement is cancelled or changed? - Answer- Any commission may have to be paid back to the establishment How do I donate organs? - Answer- Through Gift of Life Network. 2 ways to decide

1. Tell friends and family
2. Register When is organ donation possible? - Answer- When someone is pronounced dead either neurologically or circulatory Can I donate my whole body? - Answer- Yes, a whole body may be donated to a medical school or school of anatomy Can I use my own casket? - Answer- Yes, but there may be additional requirements, such as a liability waiver What if my loved-one received social assistance? - Answer- Social services may cover disposition costs if financial need can be proven What are the options for a disposition covered by Social Services? - Answer- Generally two options
3. Traditional - modest casket and burial
4. Immediate cremation with a casket How do I get a copy of the price list? - Answer- Request a copy from the operator, they must provide a copy free of charge Do copies of the price list need to be available at every establishment? - Answer- Price lists must be either: a) Displayed, near front entrance, clearly visible and made for the taking b) A sign must be displayed that price lists are available upon request

Can pricing information be obtained over the phone or by email? - Answer- Yes, price information must be given regardless of the form of communication What formatting standards must be met by a price list? - Answer- -written in plain language -legibly printed in 10 point font or larger Why are there different business names listed on my price list? - Answer- An operator must disclose ownership of its establishments and affiliates What does a price list include? - Answer- Every licensed product or service generally provided by the provider What should be included with each supply or service? - Answer- -a description: size, colour, material, brand name, model name or number -the price -statement of whether taxes are included or not Can I rent certain supplies? - Answer- Yes, the price list will indicate if an item can be rented How are prices shown on the price list? - Answer- Prices are shown as a fixed charge or per unit charge The operator licence that allows for only a temporary space for services to be conducted is - Answer- Funeral Establishment - Class 2 Which personal licence(s) allow(s) the performing of pacemaker removal services from a deceased? - Answer- Funeral Director - Class 1 Which personal licence(s) allow(s) the performing of arterial embalming services on a deceased? - Answer- Funeral Director - Class 1 A Funeral Establishment Operator - Class 1 business may be managed by - Answer- Funeral Director - Class 1 or 2 A Transfer Service Operator - Class 2 business may be managed by - Answer- A Funeral Director - Class 1 or 2 Transfer Service Sales Representative Which personal licence(s) allow(s) the performing of topical embalming services on a deceased? - Answer- Funeral Director - Class 1 or 2 The operator license which permits only the transfer of the remains from the place of death to the place of disposition is - Answer- Transfer Service Operator - Class 2

A Funeral Establishment Operator - Class 2 business may be managed by - Answer- Funeral Director - Class 1 or 2 The operator licence that allows an operator to take a deceased to another location for a service, but not be at or be involved in the co-ordination of that service, is - Answer- Transfer Service Operator - Class 1 Which personal licence(s) allow(s) for the offering of pacemaker removal services from a deceased? - Answer- All of the above Of the list below, what may any licensed operator provide? a. Topical embalming b. Interment rights c. Pacemaker removal d. Caskets e. Responses c and d - Answer- d. Caskets The operator licence that allows only topical embalming of the remains is - Answer- Transfer Service Operator - Class 1 The operator licence that allows for the sale of cemetery interment rights is - Answer- Cemetery Operator A Transfer Service Operator - Class 1 business may be managed by - Answer- Funeral Director - Class 1 or 2 With the authorization of a crematorium, which personal licence(s) may offer cremation services? - Answer- Crematorium sales representative Funeral Director In order for an operator to be in good standing with the Compensation Fund, an initial payment of $______ must be made when a licence is applied for. - Answer- $ of 1 points Maintaining confidentiality of information refers to the following: a. Protecting cause of death information b. Protecting addresses and phone numbers of purchasers c. Protecting addresses and phone numbers of recipients d. All of the above e. Responses a and c only - Answer- d. all of the above Of the following, protecting cause of death information means keeping that information from: - Answer- Recipient's next of kin and friends An individual is applying for a licence may be rejected if: a. (s)he is currently doing things in contravention of the law

b. (s)he is doing things that would be in contravention of the law once a license were granted c. Past conduct shows (s)he cannot be trustworthy d. All of the above e. Responses a and b only - Answer- d. All of the above A personal licence may be granted when a. The individual has satisfied any educational requirements b. The individual has enrolled in a required program c. The individual has submitted a completed application d. Responses a and c only e. Responses b and c only - Answer- d. responses a and c only If an application for a licence is refused, the applicant may apply for a hearing by the - Answer- Licence Appeal Tribunal If the applicant for an operator licence is a corporation, the decision whether or not to issue a licence will also look at past conduct of the corporation's a. Officers b. Directors c. Any other individuals owning or in control of 10% or more of the equity shares d. All of the above e. Responses a and b only - Answer- d: all of the above If the applicant for an operator licence is an individual, the decision whether or not to issue a licence will also look at the past conduct of a. Anyone who may benefit from the operation of that business should a licence be granted b. Anyone who may have direct or indirect control over the business c. Anyone who may have given financial assistance in the establishment of the business d. All of the above e. Responses b and c only - Answer- d. all of the above If a licence were granted and the Registrar subsequently determined false information were provided in the application, a. The licence may be revoked b. The licence will be permitted until the time of renewal c. The licence has been granted and nothing may be done d. The licence may be suspended e. Responses a and d only - Answer- e. responses a and d only If the Registrar decides to not issue a licence, or to revoke or suspend a licence, (s)he must do so a. Verbally b. Through electronic means c. In writing

d. Any of the above e. Responses b or c only - Answer- c. in writing If I, as a licensed funeral pre-planner, were to walk through a nursing home, chatting with residents and telling them they should consider making prearrangements, I'd be within my rights under the FBCSA to do that. - Answer- False I just made pre-arrangements with a young woman whose mother is dying of cancer. The girl wanted to get these arrangements in order as soon as possible because her mom's so sick, but she doesn't turn 18 until early next week (likely when the funds get deposited into a trust account, fortunately). Since she'll be 18 by the time the deposit gets made this contract is legally binding, right? - Answer- False According to legislation, an establishment that maintains premises where the public may enter to discuss or enter into a contract must have at least 3 caskets on display in a selection room. - Answer- False I'm in a panic! I just had two families walk into my establishment needing to make arrangements. My arrangement office is being used by one and legislation says I have to use this room for arrangements, so I guess I have to turn the other family away. - Answer- False As a follow-up for the participants of the bereavement program run by my transfer service, I decide to pull their addresses and mail each participant a copy of my price list with a short note saying I will give them 10% off a prearrangement if they come in before the end of the month and sign a contract. I'm within my rights under the FBCSA to do that. - Answer- False I'm not yet licensed as a funeral director, but have almost finished my internship. I'm working by myself this holiday lessonend and just finished making prearrangements with a family. Before the funeral home can move forward with the arrangements I just completed I need to have my contract signed by a licenced funeral preplanner. - Answer- False I have just started working at a funeral home and decide I want to be a pre-planner, but to make sure this is the job for me, before spending the money to register with the Bereavement Authority of Ontario or enroll at Humber College I want to spend some time meeting with families and making prearrangements. Because I really am sincere about doing this, I'm within my rights under the FBCSA to negotiate contracts. - Answer- False It's my turn to work the cemetery's booth at the fair. In order to drum up more interest I'm going to offer free cotton candy and amusement rides to anyone who decides to make a prearrangement. That's legal, right? - Answer- True

I want to promote discussion between my licensed staff and families during the arrangements, so in order that they have to ask, I had a good idea to not put any prices of my caskets in my selection room. - Answer- False It's my turn to work the cemetery's booth at the fair. I'm actually excited, because I know a lot of people in my community. I can call them by name as they walk by and jokingly say, 'Joe, come over here. You look terrible!' - Answer- False My funeral home's selection room is fairly small, so I'm going to display my most common-selling merchandise as full caskets. Those that don't often sell, like my most inexpensive models are okay to be partial samples mounted on the wall. - Answer- False If I, as a licensed pre-planner, were to place a collection of pamphlets about prearranging on the table near the entrance to a retirement residence, I'd be within my rights under the FBCSA to do that. - Answer- True In a selection room where other merchandise is displayed in a model form, it's okay to have the non-ornamented casket with no fixed lining as only a photo, as long as the photo is visible. - Answer- False According to legislation, an establishment that maintains premises where the public may enter to discuss or enter into a contract must have a separate room where prospective purchasers may meet in privacy. - Answer- True The material of the casket's exterior must be indicated in the description. - Answer- True I'm not yet licensed as a funeral director, but have almost finished my internship. I'm working by myself this holiday weekend and just finished making arrangements with a family. Before the funeral home can move forward with the arrangements I just completed I need to have my contract signed by a licenced funeral director. - Answer- True Every casket's brand name, model name and model number must be indicated, if the manufacturer assigns it to the item. - Answer- True Many of the members of my community are getting larger, so I'm going to stock my selection room with oversize caskets. Fortunately, the legislated requirement of listing their sizes will help make my families aware of this fact. - Answer- True If an establishment displays a solid copper casket as a display model in its selection room, it must also display the legislated minimum caskets in that same format. - Answer- True I lost my mother 2 weeks ago. Today I go to my mailbox and find a blank envelope inside. I open it up to find a pamphlet from my local cemetery offering me a chance to

view their newly opened section and then sit with a prearrangement counsellor if I decide to buy interment rights. I'm hurt by this and decide to lodge a complaint. As a result of my complaint the cemetery will be in trouble from their regulator. - Answer- False If a pre-need contract were to be cancelled and the funds previously invested given back to the purchaser, the pre-need ledger must be updated to reflect a. The date the contract was cancelled b. The amount of money removed from the investment c. The amount of money refunded to the purchaser d. All of the above e. Responses a and b - Answer- d. all of the above According to legislation, records may be kept at a location other than the principle place of business if Selected Answer:c. The Registrar has been a. That location a corporate head office b. That location is within Ontario c. The Registrar has been informed d. Responses a and c e. Responses b and c - Answer- e. responses b and c According to legislation, required records pertaining to pre-need files are to be kept a. At the principle business location b. In an easily accessible format c. At any location the operator chooses at any time d. All of the above e. Responses a and b - Answer- e. responses a and b When a death occurs and it is necessary to withdraw money for a disposition that was invested from a pre-need contract, the preneed ledger must a. Be updated to reflect the total amount of money invested at that time b. Be updated with the recipient's place of death, when known c. Be updated with the recipient's date of death d. All of the above e. Responses a and c - Answer- d. all of the above If money is deposited into an investment for a pre-need contract, legislation dictates that the deposit record must include a. The operator's business name b. The unique identifying number used on the contract c. The name of the purchaser d. The total amount of the contract e. All of the above - Answer- b. The unique identifying number used on the contract If a prepaid contract is cancelled, legislation requires that contract to be retained for

a. 6 years from the date of the contract b. 6 years from the date the contract was cancelled c. 10 years from the date of the contract d. 10 years from the date the contract was cancelled e. None of the above - Answer- b. 6 years from the date the contract was cancelled According to legislation a. Records may be kept electronically if a hard copy can be readily produced b. Hard copies of records must be maintained c. An easily understandable format must be used d. All of the above e. Responses a and c - Answer- e. responses a and c The prepaid ledger is to be used for the purposes of a. Ensuring a proper account is rendered to the purchaser b. Informing the operator's accountant how much of the establishment's money is tied up in pre-need c. Allowing Board inspectors to ensure proper handling of pre-need funds d. Responses a and c e. Responses b and c - Answer- c. Allowing Board inspectors to ensure proper handling of pre-need funds Of the following, the prepaid ledger maintained by the establishment does NOT include a. Address of the purchaser b. Name of the depository c. Name of the insurance carrier d. Address of the depository e. Address of the insurance carrier - Answer- d. Address of the depository If a pre-need contract is entered into, that contract must include a statement that outlines a. How additional disbursements will be handled at the time of need b. How the amount of the contract will be determined at the time of need c. That the operator may retain excess funds from the investment d. All of the above e. Responses a and b only - Answer- b. How the amount of the contract will be determined at the time of need I was in to make a pre-arrangement with my local transfer service. After we discussed the services they could provide I entered into a contract with the company. I think the sales agent was in a hurry because he quickly wrote up the contract and then just said to me, "Sign here and initial here, here, and here." Then he tore a copy off and handed it to me and ushered me out the door. I'm a bit skeptical now. Am I held to this contract?

• Answer- No

The following things must be with an insurance-funded pre-need contract in order for it to be considered valid: a. A copy of the insurance policy or annuity contract b. A copy of the enrollment or application, or some other proof of the purchase of insurance c. Some form of document designating the operator as the beneficiary of the policy d. All of the above e. As many of the above as may be available - Answer- e. As many of the above as may be available Of the following, which does NOT have to appear on a contract? a. Statement listing an consideration or benefit from a third party being received by the operator or any individual b. Disclosure of how many times an item may have been used before c. Amount of any outstanding balance owed once a payment has been made. d. Details of warranties offered on any supplies e. All the above must appear on every contract - Answer- b. Disclosure of how many times an item may have been used before question 5, quiz 7/8 - Answer- To have a license taken away for a period of time, then getting it returned so the individual may practice again is what it means to ---- a license. - Answer- suspend To have a license taken away and not be allowed to practice as a licensee from that point forward is what it means to ---- a license. - Answer- revoke Costco corporation offers a lot of different things in its stores, including caskets. If they decided to also have someone offering pre-need funeral arrangements, they could be guilty of an offense and liable of a fine up to $[ ],000. - Answer- $250, If disciplinary measures taken against a licensee include a fine, it may be an amount up to $[ ],000. - Answer- $25, You have been found guilty of professional misconduct for not getting prepaid money into an investment in the number of days allotted by the legislation. Your punishment for this is that you cannot handle any money that comes in or goes out of the establishment for a period of 2 months. You may, however, continue doing everything else your licence permits. As such, you have just had a ---- placed on your license. - Answer- condition