Funeral Service Terminology and Concepts, Exams of Nursing

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Funeral Home Management Quiz 2024-

2025. Questions & Correct Answers.

Graded A+

• ANS _________ is the loss in value of a fixed asset due to wear and passage of time. - ANSDepreciation __________ is a separate casket- sealed container which is used as an insert for a casket - ANSZiegler case __________ requires most employers and employees to pay taxes to support the federal social security program - ANSFICA ___________ is a symbolic reward that is necessary for effectively fulfilling the needs of employees. - ANSRecognition ___________ is not an example of a type of casket handle - ANSHalf length stationary bar ____________ is associated with a masonic service. - ANSLambskin apron _____________ are those funds, billed to the account as a convenience item with no provision for profit - ANSCash advances ______________ is a funeral rite that is adjusted to the needs and wants of the client, and has been altered to suit the times. - ANSAdaptive funeral rite ______________ is the total of funds invested in a business. - ANSCapital investments _______________ is an alloy of copper and tin which is used in the production of nonferrous caskets - ANSBronze _______________ is an unsolicited payment for professional service. - ANSHonorarium ________________ pricing is a procedure by which funeral charges are broken down into one lump-sum amount. - ANSUnit _________________ is the difference between the cost of goods and their selling price. - ANSMark up __________________ pertains to the science of vital statistics of a given population. - ANSDemographic ___________________ is associated with Catholic funerals. -

ANSGenuflect ________________________is concerned with obtaining and maintaining a satisfied work force. - ANSPersonnel management "It must be good for both buyer and seller." This quote is based upon the profitable exchange concept which is the premise of marketing. What must both the buyer and seller receive to make the transaction good? - ANSValue "Theory X and Theory Y" is a theory of motivation which was developed by: - ANSDouglas McGregor A _________ is one authorized to recite the lessons in the Christian Science faith - ANSReader A __________ funeral rite is one that is in essence devoid of religious connotation. - ANSHumanistic A ___________ is a movable stand used to facilitate the delivery of a speech or sermon - ANSLectern A __________________ family is one that includes within a household a father and mother, all their issue (except married daughters), their son's wives and children (except married daughters) - ANSJoint A benefit, such as free life or health insurance, received by an employee in addition to her regular pay is called a ______ benefit: - ANSFringe A block of bytes strung together in the memory: - ANSWords A building containing nitches is called a ______. - ANSColumbarium A burial vault which is closed by the dome over the base is called a(n) _____. - ANSAir sealer vault A case or receptacle in which human remains are placed for protection, practical utility, and a suitable memory picture is a: - ANSCasket A casket body design which has eight flat surfaces is a(n): - ANSOctagon A casket constructed by pouring molten bronze into a mold is called a ______ casket: - ANScast bronze A casket covering material having a design raised above the surface is: - ANSembossed A casket design where the body panels are vertical and the corners are square is a(n): - ANSvertical side square or state A casket design which displays a

body panel with the shape of an urn or vase with a foot or pedestal is a(n): - ANSUrn A casket having the shape of an ellipse is a(n): - ANSElliptic A casket in which the cap is in two pieces, the ogee and attached panel at the foot end are one piece and the attached panel at the head end is one piece is called: - ANSsingle hinge cap A casket in which the ogee and attached panels are formed as one unit and has 2 lids (head and foot separate) (ogee goes up) - ANSPerfection half couch A casket in which the ogee and attached panels are formed as one unit which raises as one piece is a: - ANSperfection full couch A casket in which the ogee and attached panels are formed as one unit with a transverse cut in the cap is called a: - ANSperfection half couch A casket made from a core of copper metal to which copper ions are combined by an electrolytic process is called a _________ casket: - ANScopper deposit A casket made from a core of copper metal to which copper ions are combined by an electrolytic process is called a(n) - ANSCopper deposit A casket with the cap in two pieces, the ogee hinged to the top body molding at the head end and front side of the head section of the casket is called a: - ANSHalf couch A categorization of people by money, prestige and power; a ranking of social status or positioning in groups such as upper, middle, or lower is describing which of the following? - ANSSocial Stratification A ceremony with the body present is called: - ANSFuneral service A chart on which all sales are charted showing the number of sales in any given sales bracket is best called a: - ANSsales frequency chart A closely woven woolen cloth made with a satin or small twill weave which is used to cover cloth covered caskets is called: - ANSbroadcloth A collapsible catafalque employed for service in church or home is a - ANSChurch truck A collection of information on a disk (or

other storage medium) that can be created, amended, grouped, retrieved and stored through computer programs by referencing it's name: - ANSfile A commemorative inscription on a monument is - ANSEpitaph A common concern in the funeral director/physician relationship is - ANSDeath certificate A company that sells their accounts receivables to another party for cash would be referred to doing which of the following? - ANSFactoring A company's name and ownership of copyrights and patents are assets of the business and are referred to as:

• ANSAssets which are intangible A component part of the casket interior which is the top most part of the cap at the foot end of the casket is the:
• ANSFoot panel A component part of the casket interior which is the top most part of the cap at the head end of the casket is the: - ANShead panel A component part of the casket interior which surrounds the head panel is the: - ANSRoll A compound used in casket construction that has a high molecular weight which creates an extremely durable substance is called a: - ANSpolymer A computer disk from which stored data can be read by a laser beam: - ANSCD ROM A computer firm which receives data from its business customers, performs the data processing, then returns the processed information to its customers: - ANSservice bureau A concrete vault may be sealed by the ______ principle: - ANSall of the above A contemporary American family is considered to be: - ANSNuclear A contract whereby the insurer agrees to pay a specified sum of money to a beneficiary upon the death of the insured is called _________ insurance: - ANSLife A contract, whereby a party transfers the risk of financial loss to a risk bearer is called: - ANSinsurance A contrived mixed conjunction word for cremated remains is ________________. - ANSCremains A court having jurisdiction over an

estate is ________________ court. - ANSProbate A cross bearer is a ____________________. - ANSCrucifer A cross which includes representation of the human body of Christ: - ANSCrucifix A Crucifer is: - ANSA person who carries the crucifix in a procession/recession A culturally entrenched pattern of behavior made up of: 1) sacred beliefs,

2. emotional feelings accompanying the beliefs, and 3) overt conduct presumably implementing the beliefs and feelings is describing: - ANSReligion A declaration or statement of professional standards of right and wrong conduct is the best definition of: - ANSCode of ethics A device containing a sealed rigid magnetic disk and read/write mechanism, usually built into the computer's cabinet: - ANSFixed disk A device upon which two or three caskets are placed one on top of the other for display is called a: - ANSCasket rack A device which converts the electrical impulses produced by the computer into sound impulses and vice-versa, which can then be transmitted over telephone lines: - ANSModem A device which prints one or more characters at a time by hitting the ribbon to the paper: - ANSimpact printer A discount given for payment of a bill within a certain amount of time is a _____ discount: - ANSCash A discount given when you purchase a minimum number of units from the same supplier is a ______ discount: - ANSquantity A disk which contains copies of the data recorded on the main working disk. This is a safety precaution to avoid loss of data: - ANSback-up A fabric of silk, cotton and possibly rayon used as a casket interior material is called:

• ANSVelvet A fabric of wool mixed together with hair and worked together by pressure, heat or chemical action is: - ANSFelt A fabric used to cover cloth covered caskets that has a suedelike appearance with a nap of less than one-eighth inch in length is called: - ANSdoeskin A

flexible, plastic disk on which data can be stored magnetically: - ANSfloppy disk A funeral adhering to a humanistic view would not have any: - ANSReligion A funeral home, doing business as a corporation, is responsible to the - ANSStockholders A funeral home, to be built, is subject to - ANSLocal zoning ordinances A funeral procession is called a _______________. - ANSCortege A funeral provider may not tell a consumer that embalming is required under certain circumstances. Which one of the following is not one of those circumstances? - ANSWhen embalming is required by state law A funeral rite that is adjusted to the needs and wants of those directly involved; one which has been altered to suit the trends of the time is: - ANSAdaptive funeral rite A gasketed-sealed container, made of metal, which can be used instead of a casket as a shipping container is called a(n): - ANSmetal case A gathered type of casket interior made on a sewing machine with a multiple number of needles is called - ANSShirred interior A gauge of steel is equivalent to the number of sheets it takes to make ______________ in thickness - ANSOne inch A graph on which all sales for a given period are recorded is _____________. - ANSSales frequency chart A graphic representation to help organize the solution of a problem: - ANSflow chart A group of potential customers that are recognized as possessing purchasing power and having unsatisfied needs describes a(n): - ANSMarket A grouping of three or four caskets utilized to educate the selecting party in casket construction is the ______ approach: - ANSdemonstration or educational A heavy cotton fabric with a suedelike or short napped appearance that is used to cover cloth covered caskets is: - ANSmoleskin A heavy, close-grained, resistant wood could be a: - ANShardwood A holy picture, displayed in a prominent

place during a Greek Orthodox funeral is - ANSIcon A humanistic funeral would NOT have any of the following associated with it: - ANSReligion A Jewish term for the tasseled shawl that is worn my Orthodox Jewish men during the morning prayer service is: - ANSTallith A Jewish term for the tasseled shawl worn by men at a prayer service is: - ANSTallith A legal arrangement whereby property is transferred to a trustee to be managed by him for the benefit of another is a - ANSTrust A legal document setting forth the conditions of 'stillborn' death is termed - ANSFetal death certificate A light cotton flannel possessing a short nap is called: - ANSDomet A man, named in a will, to carry out provisions set by the deceased to settle the estate is a(n) - ANSExecutor A material consisting of extremely fine filaments of glass embedded in various resins is called: - ANSFiberglass A means of removing one's free will, obtaining consent by means of threat to do harm to the person, his family, or property is called - ANSDuress A metal vault may be sealed by the ______ sealing principle: - ANSAir seal A method of price quotation which creates one total price package for both service and casket is known as: - ANSunit pricing A method of sealing that utilizes the principles of the air seal in conjunction with an epoxy material at the junction of the dome and base of the vault is called a(n) ______ vault: - ANSDouble seal A method of sealing which utilizes a rubber gasket which is held in place on the section of the vault is a(n) ______ vault: - ANSEnd seal A molding having an 's-shaped' curve (component part of the cap) is known as a(n) - ANSOgee A mourning period of seven (7) day following the burial in the Jewish faith is: - ANSShivah A must behavior not necessarily a basic or important pattern of a people but one which is enforced by those governing. - ANSLaws A non-metal receptacle or

enclosure, without ornamentation or a fixed lining, designed for the encasement of human remains is called: - ANSalternative container A person to whom chattels are entrusted for some temporary purpose is a

• ANSBailee A person who is entitled to receive a share in a deceased's estate by the law of descent and distribution or intestate succession is - ANSHeir A person will be presumed dead if she or he has been absent from home or not heard from for how many years for Social Security Administration purposes. - ANSSeven A piece of cloth having religious significance in the Roman Catholic faith, worn around the neck, is a(n) ______________________. - ANSScapular A poem of lamentation for the deceased: - ANSElegy A prepaid, irrevocable funeral/burial contract does not have to cost the full amount of the irrevocable contract to be exempt. The beneficiary of the contract can use the funds to pay for non-funeral items such as open/closing of the grave, purchase of a cemetery lot, transportation costs, or having any unused funds be may payable to the named beneficiaries. - ANSTrue A price quotation method which breaks the service charges down into three major component parts is the __________ pricing method: - ANSfunctional A price quotation method, showing separately the price of the service to be rendered and the price of the casket is the _________ pricing method: - ANSBi-unit A pricing method by which each and every item or function of services and merchandise are priced separately is called: - ANSitemization A pricing method developed during the 1960's which facilitated comparison of prices between caskets and other commodities was the ___________ method: - ANSbi-unit A printed circuit board that can be installed in a computer to increase its capabilities: - ANSexpansion card A printed copy of something, as opposed to

magnetically stored data: - ANSHard copy A printer in which an intense ray of light positions dots of magnetically charged ink-like toner on a rotating drum, then transfers the image onto paper by a xerographic process: - ANSLaser A procedure by which funeral charges are broken down into several major parts, such as professional services, facilities, automobiles, and merchandise is known as - ANSFunctional pricing A procedure showing separately the price of the service and the price of the casket, is usually called the _____________ of pricing - ANSBi-unit method A program in the computer which tells it how to go about performing its basic functions such as accepting, storing and retrieving data from memory, printing out, etc.: - ANSOperating system A promise for a promise in contractual terms is - ANSBilateral contract A raised dais upon which sacrifices are offered, and/or religious rites are performed: - ANSAltar A religious service in memory of the deceased without the remains being present, is referred to as - ANSA memorial service A ritual within the Jewish faith, whereby the deceased is washed before burial and is accomplished by the Chevra: - ANSTaharah A set of labeled keys to permit the entry of data into the computer system: - ANSkeyboard A set of several different applications that have been programmed together, permitting data from one application program to be transferred directly to another: - ANSintegrated software A seven day mourning period that begins on the day of burial in the Jewish faith is: - ANSShivah A silk, nylon, or rayon cloth having a smooth finish, glossy on the face and dull in appearance on the back is called: - ANSSatin A single, non-movable casket handle, consisting of a lug only, is called a _______ handle: - ANSBail A single, nonmovable unit consisting only of a lug is known as a - ANSBail handle A socket on a microcomputer used to

attach other equipment by cable: - ANSPort A software program that manipulates formulas within cells to accommodate the "what if" analysis is best describing which of the following? - ANSSpreadsheet A son and his family but not a married daughter and her family are included in: - ANSAn extended family A specific method of placing the caskets in their order of increasing or decreasing value is the ______ approach: - ANSVertical A specific method of placing two or three caskets together, each have the same price, is called: - ANSGroup pricing A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which the roll is anchored is known as the - ANSGimp (fold) A structure so designed for the temporary storage of bodies is a - ANSReceiving vault A style of casket interior created by placing a padding material between a lining material and an upholstery material, with subsequent stitches forming small raised puffs is called: - ANSTufted A style of casket interior created by placing the lining material on a metal form, adding weights, steaming the material and then attaching a suitable upholstery material is called: - ANScrushed A style of casket interior in which the material is drawn or gathered in parallel fashion in a particular sewing process is called: - ANSShirred A symbol on the screen, such as a flashing rectangle, box or line, which denotes the exact spot on the screen where the next data will appear folling a key stroke: - ANSCursor A symbolic ritual made with the right hand; first touching the forehead, then the heart, then the left shoulder, and lastly, the right shoulder: - ANSSign of the Cross A synthetic material shaped when soft and then hardened is called: - ANSPlastic A terminal device similar to a television set on which input or output may be displayed: - ANSCRT A thin crinkled cloth of silk, rayon, cotton or wool is:

• ANSCrepe A tightly drawn form of casket interior style is called: - ANStailored A transfer container consisting of a wooden tray with a cardboard covering for the casket is called a(n): - ANSAir tray A type of insurance company that is owned by stockholders and has its business conducted by a board of directors is known as a ______ insurance company: - ANSStock A type of insurance that provides coverage for a specified period of time is called _________ insurance: - ANSTerm A type of vault seal that would allow 2 1/2 inches of water to enter the container if a 8 foot column of water was located above the grave is known as - ANSAir seal A vigil service of the Easteren Orthodox funerals is: - ANSThe Paratas A watch over the deceased preceding the funeral is a _____________. - ANSWake A Western Christian not of the Roman Catholic faith is known as: - ANSA protestant A will that is written signed and dated all in the hand of the testator is - ANSHolographic will A woman appointed by the court to oversee and settle an estate is the - ANSExecutrix A wood having an estimated durability of 8 to 15 years when in contact with the soil is what class of wood: - ANSClass III A wood having an estimated durability of approximately 25 years when in contact with the soil is what class of wood: - ANSClass I A wood havng an estimated durability for 10 to 20 years when in contact with the soil is what class of wood: - ANSClass II A writ from a court advising a person he is being sued is a - ANSSummons Abraham Maslow developed the: - ANSHierarchy of Need According to Lawrence Kohlberg, individuals develop ethical standards of living by passing through stages of moral development during their lives. Which of the following stages best describes an individual response of moral reasoning that is based on reward and punishment from those in authority? - ANSPre-conventional

All honorably discharged veterans are entitled to: - ANSA burial flag All of the following are included in the death certificate except - ANSReligious affiliation All of the various casket parts, when combined, make up the casket: - ANSShell All the physical equipment of a computer system: - ANSHardware An abbreviated representation of the Latin term for Jesus of Nazareth, King of the Jews: - ANSINRI An absence of prescribed order of service or worship is considered _____________. - ANSNon-liturgical An action is right or wrong because a higher authority says it is; or, there is no uncertainty due to changing circumstances or events would best be defining: - ANSAbsolutism An aesthetic partial covering for the foot cap is known as the - ANSOverlay An alloy of copper, tin, and sometimes zinc is called: - ANSbronze An amount of money specified by the state for merchandise sold, collected by the seller is _________________. - ANSSales tax An appraisal must have some sort of validation. This being true, what is the valid statement? - ANSSupportable opinion An appraisal would most likely be used in which of the following to ascertain the value of an existing funeral home that is for sale. - ANSTo support a valuation according to the Market Data Approach An electronic device that can accept data, perform instructions on the data and deliver the results of the processed data: - ANScomputer An embalming procedure should be private except for the presence of the - ANSEmbalmer and assistant An emblem of the church consisting of two or more intersecting bars is a - ANSCross An estate in which the assets exceed the liabilities is referred to as - ANSA solvent estate An implied warranty is an unspoken/unwritten promise not created by the seller/manufacturer but by state law? - ANSTrue An individual who senses that all cultures and subcultures have valid sets of

values is viewing their clients with? - ANSCultural relativity An individual who supplies information about a deceased veteran at an arrangement conference is the: - ANSInformant An item of religious importance worn around the neck that usually contains an article representing a saint or other holy particles: - ANSScapular An item used to assist in the recitation of prayers that consists of adjoining beads and a crucifix: - ANSRosary An optional part of the hardware that is attached to the four corners of the body panel is called the: - ANSCorner An organized collection of related data: - ANSdatabase An outer container that possesses sealing qualities is known as a - ANSVault An outer enclosure consisting of six or eight slabs of unfinished concrete placed around the casket is called a(n): - ANSSectional An outer enclosure which offers protection from earth is a ____________. - ANSVault An outer enclosure which offers protection from the earth load as well as possessing sealing qualities is a(n): - ANSVault An outer enclosure which offers protection from the earth load but does not have any sealing qualities is called a: - ANSGrave liner An outer enclosure, consisting of two or three omponent parts of unfinished concrete is called a: - ANSConcrete box An owner's personal money that is invested as equity in a company to capitalize the company is referred to as what type of capital? - ANSFixed capital An owner's personal money that is invested as equity in a company to capitalize the company is referred to as what type of capital? - ANSFixed capital Another name for a fixed disk: - ANSHard disk Another name for a vertical side square casket is: - ANSstate Another name for Holy Communion: - ANSEucharist Another name for the gimp is: - ANSFold Another term for a Western Christian used to classify someone not of the Roman Catholic faith is a : - ANSProtestant Another term for the

casket overlay is the: - ANSThrow Another term used to describe small computers: - ANSMicroprocessor Another term with the same meaning as average is: - ANSMean Any disposition of a dead human body which is completely devoid of any form of funeral rite at the time of disposition is known as an immediate disposition. - ANSTrue Any individual who needs the services of a data processing center or computer system: - ANSUser Any metal formed from iron is called: - ANSferrous metal Any metal which is not formed from iron is called: - ANSnon-ferrous Any wood that is heavy, closed grained that comes from a tree that will lose its leaves annually is known as ______________ (i.e., walnut, cherry, maple) - ANSHardwood Any wood, light in texture, non-resistant, and easily worked is called a: - ANSsoftwood Architectuarlly, the part of the church containing the altar in a liturgical Protestant church is called the: - ANSSanctuary As one passes through stages of moral development, according to Lawrence Kohlberg, moral maturity is gained at level 6 when the individual makes up their mind about what is right or wrong. What term did Kohlberg name level 6? - ANSPost-conventional As related to the stages or functions of management, determination of where the work should be done is a consideration of the ________ stage: - ANSOrganizing Authorization for burial in a Catholic cemetery is called _______. - ANSChristian burial permit Baptism and Confirmation are two examples of Sacraments in the Catholic faith: - ANSTrue Behavior of certain acts which an individual must not do is a: - ANSTaboo Behavior which an individual must not do is a: - ANSTaboo Behaviors which are construed as somewhat less compulsive than mores of the same society, and do not call for a strong reaction from society if violated is: - ANSFolkways Bits per second, a unit of measurement for

the speed of a modem: - ANSbaud Bronze metal rolled into sheets is called: - ANSWrought bronze Burial vaults are measured by their _______ dimensions: - ANSInside By definition, membership included within the household " -- one man, one woman, and their issue--the smallest possible family unit" is - ANSNuclear family By use of a paid media outlet to make the public aware of one's products and services that are available for sale can best be referred to as the art of what? - ANSAdvertising Churches built in the shape of a cross are called ____________. - ANSLiturgical Cloth covering for foot cap of casket is __________________. - ANSOverlay Competing funeral directors should __________ and by their combined efforts improve public opinion of the profession. - ANSAssociate closely Computer programs designed for and marketed to the funeral industry would be classified as: - ANSvertical market software Computers are general purpose machines that are good at performing which of the following: - ANSAll of the above Concerning management in funeral service, which of the following would most likely be - "that function which determines in advance what needs to be accomplished in order to achieve a particular goal"? - ANSPlanning Concerning management in funeral service, which of the following would most likely be - "the administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management"? - ANSFuneral service management Consumers must read the information on a Casket Price List. - ANSFalse Copper metal rolled into sheets is called: - ANSwrought copper Cremains are placed in a container called a/an - ANSUrn Data entered into a computer system for processing: - ANSinput Depending on the manufacturer, the standard size of an adult metal casket is: -

ANS6 foot 6 inches in length and by 23 inches in width During a protestant funeral the casket ____________________. - ANSMay be opened Exccelsior is another name for: - ANSWood wool Except in special circumstances or mandated by law, embalming is usually not practiced by members of the: - ANSOrthodox Jews Extra width size caskets are usually expressed with - ANSX's False imprisonment is - ANSAn intentional tort Family government by the father is: - ANSPatriarchal Federal legislation which prohibits employers of wage discrimination based on the gender of the worker is: - ANSEqual Pay Act of 1963 For an ethical funeral director, of the following, which would be a desirable trait to have? - ANSBe able to show true compassion to the family For practitioners of the Jewish faith, a memorial service recited four times a year - ANSYizkor For veterans who die after November 1, 1990, where released from service under conditions other than dishonorable, and where not receiving any compensation for injuries related to active duty service, how much will the Veterans Administration pay? - ANSNothing For veterans who die after November 1, 1990, where released from service under conditions other than dishonorable, and where not receiving any compensation for injuries related to active duty service, how much with the Veterans Administration pay? - ANSNothing From the following, which term signifies the settlement agreement of the service and financial details of a funeral? - ANSStatement of Funeral Goods and Services Funeral rites that follow prescribed ritual, often dictated by religious beliefs, is usually called _______________. - ANSTraditional funeral service Garments worn by the clergy in rituals: - ANSVestments Goodwill is - ANSAn intangible asset How an individual learns of societal values is: -

ANSEnculturation How do 90% of the notifications of death come to a funeral home? - ANSTelephone How many distinct components does the definition of competition have? - ANSFour If a man died who was a widower, who would be the responsible next of kin? - ANSAdult daughter If there are difficulties in making a house removal, the person least appropriate to call for assistance would be ____________. - ANSSome one off the street Illumination directly shining on an object is called: - ANSdirect lighting In a church building, architecturally, the vestibule is: - ANSAt the entrance of the church In a family unit where the eldest male determines family government is: - ANSPatriarchal In a funeral service for the Church of Jesus Christ of Latter Day Saints, who is the officiant? - ANSBishop of the Ward/ Speaker In a liturgical church, the focal point is the: - ANSGospel/ The altar In a liturgical Protestant church, architecturally, that part of the church containing the altar is the: - ANSSanctuary In a Roman Catholic funeral, which of the following could be part of the funeral? - ANSSacred Heart In an effort to eliminate risk, which of the following would not be an item to consider? - ANSDo nothing about the risk In binding arbitration, how many parties are involved in the dispute? - ANSThree In casket construction when the side body panel and the end body panel come together to form a corner with a 90 degree angle, the body design is a: - ANSSquare corner In draping the veteran's casket with the American flag, the blue field is - ANSAt the head with field over left shoulder In insurance, an oral or written misstatement of a material fact by the insured is called: - ANSFalse representation In life insurance, the person to whom the benefits or proceeds are paid is the: - ANSbeneficiary In marriage, the father rules the family is known as - ANSPatriarchal In Maslow's Hierarchy of Needs,

the basic or first level of needs are identified as: - ANSphysiological needs In the ___________ family, the woman plays a dominant role - ANSMatriarchal In the 21st century the model of the modern American family would best be described as: - ANSNuclear In the Catholic faith, an individual who is a member of a religious affilliation without being ordained: - ANSBrother In the Christian Science Church, the one who is authorized to read the scripture is the: - ANSReader In the funeral industry, cards of recognition sent to friends for kindness shown to the family are best known as _________________. - ANSAcknowledgement cards In the Funeral Service Consumer Assistance Program there is a time-limit for filing a complaint. What is the time-limit? - ANSWithin one year of the funeral service In the Greek language, the first three letters for Jesus: - ANSIHS In the Jewish faith, what do they call the deceased male: - ANSBar Minen In the Jewish faith, what is the grave called: - ANSKever In the Jewish faith, what term is used to describe a tassled shawl worn by the men during a prayer service: - ANSTallith In the Orthodox church, a holy picture is: - ANSAn icon In the Roman Catholic church, the prie dieu signifies: - ANSA kneeling bench or rail In the Roman Catholic Church, the prie dieu signifies: - ANSA kneeling bench or rail In the Roman Catholic Church, the sacrament of Confession is best described as a : - ANSRitual In the Roman Catholic Church, the sacrament of Last Rites is best described as a : - ANSRitual In the Roman Catholic faith, a crucifer is: - ANSA person who carries the crucifix in a procession Inexpensive cloth covered caskets are usually constructed of:

• ANSpressed wood Infant and children's caskets increase in length in increments of ______ inches: - ANSSix Instructions consisting of a series of numbers or a coded pattern of digits which convey information

between people and machines: - ANSLanguage Insurance that covers the business if it is unable to sell goods or services due to any event that interrupts the business would be best defined as what type of coverage?

• ANSLost income It is acknowledged that there is no time-limit imposed on filing for burial expenses if the decedent was receiving compensation for a service-connected injury. For those claims for nonservice- connected burial expenses, the claim must be filed with the Department of Veterans Affairs within how many years from the date of the veteran's permanent burial or cremation? - ANSTwo years It is good practice to make the first call ________________. - ANSPromptly Land is also known as - ANSReal property Law may be defined as: - ANSRules that form how a society govern themselves Male and female have equal right, duties, and governing power: - ANSEgalitarianism Memory which has been manufactured with predetermined information or programs: - ANSROM Merchandise on hand for re-sale is called: - ANSinventory Merchandising is the purchase, _________, display and sale of merchandise - ANSPricing Moral principles that vary with circumstances is the best definition of: - ANSSituational ethics Morality, with both the goodness of an act and the natural right of an act, is the principle of: - ANSEthics Motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organization objectives is the definition of: - ANShuman relations Music played prior to a funeral service is the - ANSPrelude Must behavior, the basic patterns of ideas and action of a people are: - ANSMores Non-ferrous metal caskets are measured in: - ANSounces per square foot Of the following materials used in casket shell construction, which would be more likely destroyed by fungi? - ANSWood Of the following, which need not be itemized on

the General Price List? - ANSRental limousine Of the following, which one is considered an internal problem that could cause a business to fail? - ANSLack of expertise in the field Of the following, which one would not be a reason to purchase insurance to offset the risk of financial loss? - ANSTerms of a sale Of the following, which term most closely defines that which consists of abstract patterns (rules, ideas, beliefs shared by members of society) of and for living and dying, and are learned either directly or indirectly? - ANSCulture Of the following, which would be a better use for a market survey? - ANSTo determine where the potential customers are Of the following, which would lead both the processional and recessional in a non-liturgical Protestant funeral? - ANSOfficiant Of the three damages, the one that merely evidences a judgment only is - ANSNominal damages On what day is a funeral banned according to the Jewish faith: - ANSSaturday One fourth of sales arranged in order of increasing values is called _____. - ANSQuartile of sales One fourth of the sales when sales for a given period of time are arranged in order of their increasing values is known as _________ of sales: - ANSquartile One of the following is usually not found as an information item on a first call card or memo - ANSRace One of the following items is included in the selling price of a funeral in the unit method of pricing - ANSProfessional service One who, to the funeral director, furnishes statistical data concerning the deceased in order to complete the death certificate is properly referred to as - ANSThe informant Oversize lengths of wood or metal caskets increase in increments of _____ inches: - ANS3 Oversize widths of metal caskets increase in increments of _____ inches: - ANS2 Ownership created by state charter is called ____________. - ANSCorporation Paschal candles

are part of the funeral at: - ANSRoman Catholic funerals Patterns of behavior which are enforced by a municipal police department are: - ANSLaws Refers to computer applications in which the video screen shows exactly what printed copy will look like: - ANSWYSIWYG Reflected illumination of an object is: - ANSIndirect lighting Regarding the Catholics, which of the following is head of an archdiocese: - ANSArchbishop Regarding the Jewish faith, the anniversary of a death is:

• ANSYarhzeit Regarding the reasons for business failure that arise from outside the business itself are which of the following? 1. Mismanagement 2. Tax burdens 3. Human resource planning 4. Financial shortages - ANS2 and 3 Say what you will about me but "just spell my name correctly" comes from Hollywood. In business, which of the following is better than any paid advertisement (if the story is positive)?
• ANSPublicity Sealing by means of fusions or soldering - ANSHermetic seal Self-imposed rules of conduct specific to a group only is: - ANSCode of ethics Small pieces or chips of wood that are pressed together and held by glue is called: - ANSparticle board Sociology as a field of study is a branch of: - ANSSocial science Specific methods of procedure is which of the following? - ANSRules Stated directions or order of service for Liturgical churches presented in prayer books as set forth by the denomination: - ANSRubrics Statute of limitations for a tort in Oklahoma is - ANSTwo years Statute of Limitations for an oral contract in Oklahoma is - ANS3 years Steel is an example of a ferrous metal. What are the two types of elements that steel consists of? - ANSCarbon and Iron That branch of philosophy dealing with values relating to human conduct, with respect to the rightness or wrongness of certain actions and to the goodness and badness of the motives and ends of such action is

essentially the definition of: - ANSEthics That part of a building designated as a a place of service or worship: - ANSChapel That part of the casket handle that attaches the bar to the lug is the: - ANSArm That part of the casket handle that covers the exposed end of the bar is called the: - ANSTip That part of the casket handle that is attached to the body panel is the: - ANSLug That part of the casket handle that is grasped to lift the casket is called the: - ANSBar That part of the casket interior that covers the area where the cap is hinged to the casket body is called the:

• ANShinge cover That part of the casket interior which extends over the top body molding gasket is called the: - ANSExtendover That part of the Catholic belief which represent the final part of the Funeral Mass: - ANSFinal commendation That portion of the casket upon which the deceased is placed is called the: - ANSbed That portion of the funeral which is conducted at the place of interment or other location of disposition is a ____________ service - ANSCommittal That sale which represents the sum of the sales divided by the number of sales is called - ANSAverage sale That technique utilized by the funeral director to confirm the decisions of the selecting party is called the _______ room counseling: - ANSpost-selection That which annoys and disturbs one in his peaceful possession of his property and renders it physically uncomfortable to him is a - ANSNuisance The abbreviation CRT refers to:
• ANSCathode ray tube The achieving of economical, orderly, and adequate distribution of products and services is _____________ management: - ANSMarketing The administration of a funeral enterprise, the activities of which encompass marketing, office, personnel, and financial management is the definition of: - ANSfuneral service management The amount added to the cost of a casket to

determine selling price is ___________________. - ANSMark up The amount of illumination produced by one candle at a distance of one foot is called: - ANSFoot candle The amount of wages paid to employees is shown on - ANSIncome statement The anniversary of death in the Jewish faith is the: - ANSYarhzeit The Apostles Creed is a formal statement of Christian belief to the Apostles: - ANSTrue The art of informing the public of the services or commodities offered for sale by a corporation, partnership, or individual is called: - ANSAdvertising The assemblage of Catholic parishes, overseen by and under the control and management of a Bishop: - ANSDiocese The basic patterns of ideas and actions of a people that are deemed must behavior: - ANSMores The best way to define the word obituary is - ANSA brief biographical sketch of a person's life The Bishop of Rome and the leader of the Roman Catholic faith: - ANSPope The casket of a Roman Catholic layman is placed in reference tot he altar - ANSAt right angle, with head of casket away from altar The ceremony performed by the Chevra Kaddisha of washing the deceased before burial. - ANSTaharah The consideration paid for the protection offered by insurance is called the: - ANSpremium The conversation with the family held immediately before entering the selection room is known as the __________ room counseling: - ANSpre-selection The country of origin, with its heritage and language, identifies one's: - ANSEthnicity The county clerk handles all legal matters dealing with - ANSLand The danger of loss is called the: - ANSperil or risk The death of a shareholder of a corporation - ANSHas no effect on the corporation The difference in cost or price between the least expensive and the most expensive caskets in the selection offering is the: - ANSRange The efficient utilization and adequate regulation of all revenue, expenditures

and capital rights is __________ management: - ANSfinance The emotional attitude that all cultures are equal and pertinent is which of the following? - ANSCultural relativism The emotional attitude that one's own race, nation, group, or culture is superior to all others: - ANSEthnocentrism The emotional attitude that one's own race, religion, group or culture is superior to all others is - ANSEthnocentrism The esthetic covering for the foot cap is called the: - ANSOverlay The eucharistic ritual in the Roman Catholic Church which is a liturgical celebration is the: - ANSMass The family car, in a funeral procession, should be located: - ANSImmediately after the funeral coach The family desires a ring that the deceased is wearing for the funeral, this jewelry is usually removed - ANSWhen the family lasts views the deceased The Federal Trade Commission's 72-Hour rule is also known as what? - ANSDoor-to-Door rule The federal Truth in Lending act does not apply when - ANSThe estate of a deceased is paying the bill The focal point of a liturgical church is normally the: - ANSAltar The following quote is reflecting which of the following ethical theories - "A dead body is deserving of respectful treatment unless it was an evil person such as Hitler." - ANSRelativism The following quote is reflecting which of the following ethical theories - "Killing another person is wrong even if it was while protecting your own life or the lives of others. Killing is wrong, period." - ANSAbsolutism The funds obtained from the sales of adult caskets and services, not including indigent or partial services is known as: - ANSregular adult sales The funeral director does not have the right to - ANSHave the deceased photographed The Funeral Rule does not allow any type of "packaged" funeral. - ANSFalse The highest ranking leader of the Roman Catholic Church is the: - ANSPope The holy book of

the Islamic faith is the: - ANSKoran The Icon is associated with the: - ANSOrthodox church The illumination produced by a tubular electric discharge lamp when the phosphors that are coating the inside of the tube flouresce is called: - ANSfluorescent lighting The illumination resulting from the glowing of a heated filament is: - ANSIncandescent The increment between the casket prices when arranged in order of their increasing value is: - ANSprice progression The largest item, in terms of the amount of money, in the overhead expenses of operating a funeral home is usually - ANSSalaries The law made by a court decision is

• ANSCase law The leader of the Roman Catholic church is the: - ANSPope The leader of the Roman Catholic Church is the: - ANSPope The legal terminology denoting the fact that a person cannot be tried in criminal action twice is - ANSDouble jeopardy The lining material attached to the undersurface of the foot panel which extends downward into the body of the casket is called the: - ANSApron The lug is part of the casket: - ANSBody The medical examiner of a legal jurisdiction requires a dollar fee to be paid for each death certificate. This would be an example of: - ANSA law The method of selling caskets whereby the funeral director remains in the selection room throughout the selection process is the _________ selection room procedure: - ANSdirect The method of selling whereby the funeral director does not stay in the selection room during the selection process is the _________ selection room method: - ANSIndirect The methodology in thinking out acts and purposes prior to the actual implementation of them is the ______ function of management: - ANSPlanning The midpoint of sales when sales for a given period of time are arranged in order of their increasing value is: - ANSMedian The Mogen David, when used, is placed: -