GEB 3213 Exam 1 Chapter Questions With 100% Correct Answers 2024, Exams of Advanced Education

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GEB 3213 Exam 1 Chapter Questions

With 100% Correct Answers 2024

communication - Correct Answer-complex process of encoding and decoding info, ideas and feelings encoding - Correct Answer-putting ideas into words, images, or actions takes place during this step of the communication process semantic - Correct Answer-language that is difficult to understand or is ambiguous is an indicative of this type of barrier polish, confidence and passion - Correct Answer-the elements of nonverbal communication and professional presence make the message easy for the audience to understand - Correct Answer-this will increase the likelihood that your message will be accurately understood professionalism - Correct Answer-actions, attire, grammer usage, and proofreading all effect this

good business communicators - Correct Answer- understand that their message must be able to reach and resonate with their intended audience adapt to different cultural needs - Correct Answer- in context with doing business with people from other cultures, effective communicators... Concrete - Correct Answer-to ensure the audience will interpret the message in the way the writer intended, these words should be used revising - Correct Answer-A logical process that involves evaluating the effectiveness of your message in relation to your audience and purpose and then making changes in content, organization, or wording, as necessary. focus on only one topic - Correct Answer-Business emails should document format - Correct Answer-this can communicate professionalism to your audience (organization)

stated before the supporting details - Correct Answer-when using direct organization for a message, the main idea of your message should... getting thought on paper - Correct Answer-the first draft of a message should focus on ... two - Correct Answer-simple, well planned messages benefit from _____ drafts why you are communicating - Correct Answer- before you decide what it is that you want to communicate, what should be considered? what does the audience need to know and why? - Correct Answer-when analyzing the audience for persuasive message, what should you consider? Analyze - Correct Answer-In the ace process, the first step is to direct approach - Correct Answer-which approach is the best for the audience to find a main point quickly

indirect approach - Correct Answer-this approach is best for the the audience will likely not understand your request without context your reason for writing - Correct Answer-when making a claim using online customer support, which information should you provide first "you" perspective - Correct Answer-this perspective motivates the audience to respond positively a call for action - Correct Answer-in addition to an expression of gratitude, what is a typical element found at the end of a routine message? same format as if you were writing - Correct Answer-when responding to questions face-to-face, how should you organize your response? to protect the email addresses of recipients in the message - Correct Answer-what is the purpose of using BCC when sending an email message? goodwill - Correct Answer-what type of response will allow for the company to build a better relationship with the customer?

Goodwill - Correct Answer-the audience's perception of whether the speaker has the best interests of the audience in mind message is personal, sincere and short - Correct Answer-most appropriate when writing a letter of appreciation to an American audience? they require you to achieve a number of goals that are incomplete at first glance - Correct Answer-why are bad news messages challenging to compose state the news clearly, yet sensitively - Correct Answer-one of the goals of delivering bad news is explain the reasons behind the bad news - Correct Answer-to be effective, bad news message should most importantly: analyzing - Correct Answer-which stage of the ACE process does a communicator determine the best medium to use in providing the bad news? face-to-face - Correct Answer-when possible, which method of delivering bad news is usually the best choice? direct - Correct Answer-if the audience is expecting to hear from you, and the bad news is not a surprise, what organizational approach will benefit the message?

an explanation - Correct Answer-when using the indirect approach to a bad news message, what information should you include before the main idea? state the bad news clearly - Correct Answer-what is the best way to ensure the audience understands the bad news? you can use the buffer to provide context for the message - Correct Answer-how can you use a buffer to soften the bad news? proposing an alternative - Correct Answer-when concluding a bad news message, which of the following can you use to promote goodwill? active voice - Correct Answer-for clarity, what type of voice is best to use? active voice - Correct Answer-The subject of the sentence performs the action passive voice - Correct Answer-"to be" is what type of voice? to conceal responsibility - Correct Answer-when is passive voice useful?

nominalization - Correct Answer-turning a verb or adjective into a noun Nominalization (example) - Correct Answer-The teacher explained the problems on the board. The teacher put explanations on the board.-> nominalization dummy subject - Correct Answer-words like "it" and "there" that refer to nothing Redundant Pair - Correct Answer-"each and every", "first and foremost", "hopes and desires" Redundant Modifier - Correct Answer-"completely finished", "each individual", "important essentials" metadiscourse - Correct Answer-"this is to inform you of" hedges - Correct Answer-"very", "Really", "sometimes", "sort of" empthatic - Correct Answer-"everyone knows", "inevitably", "obviously"

negatives - Correct Answer-words that mean no; common negatives: no, not, never, nowhere, nothing, nobody, no one, neither, scarcely, barely; use only one in a sentence