Download GEB 3213 Final Exam Questions with 100% Correct Answers | Verified | Latest Update and more Exams Advanced Education in PDF only on Docsity! GEB 3213 Final Exam Questions with 100% Correct Answers | Verified | Latest Update Which of the following is a complex process of encoding and decoding information, ideas, and feelings? - Correct Answer-Communication Putting ideas into words, images, or actions takes place during which step in the communication process? - Correct Answer-Encoding Language that is difficult to understand or is ambiguous is indicative of what type of barrier? - Correct Answer-Semantic Which of the following are elements of nonverbal communication and professional presence? - Correct Answer-Polish, confidence, and passion Most students believe they are best prepared in the area of critical and analytical thinking when they graduate from college. In which area do employers find students well prepared? - Correct Answer- Teamwork How can you, as the communicator, increase the likelihood that your message will be accurately understood? - Correct Answer-Make the message easy for the audience to understand Actions, attire, grammar usage, and proofreading all affect the ________ of an employee. - Correct Answer-Professionalism Good business communicators understand that ___________________. - Correct Answer-their message must be able to reach and resonate with their intended audience Which of the following workplace activities is most likely to be the one in which your communication skills will be utilized? - Correct Answer-Persuading your colleagues that your idea will likely lead to increased sales In the context of doing business with people from other cultures, effective communicators _______________. - Correct Answer-are ready to adapt to different cultural needs. To ensure the audience will interpret the message in the way the writer intended, what type of words should be used? - Correct Answer-Concrete What is the advantage of writing with a "you" perspective? - Correct Answer-A "you" perspective motivates the audience to respond positively. In addition to an expression of gratitude, what is a typical element found at the end of a routine request? - Correct Answer-A call for action When using an online tool to schedule a meeting, which of the following must you include? - Correct Answer-Where, when, and what type of meeting you are scheduling. When responding to questions face-to-face, how should you organize your response? - Correct Answer-Using the same format you would use if you were responding in writing. Which of the following is the purpose of using BCC when sending an email message? - Correct Answer-To protect the email addresses of recipients of the message. Assuming a customer claim will be granted, what type of response will allow the company to build a better relationship with the customer? - Correct Answer-Goodwill Which of the following is most appropriate when writing a letter of appreciation to an American audience? - Correct Answer-A message that is personal, sincere, and short. What is overblown diction? - Correct Answer-When writers use needlessly complex or hyperbolic terms in place of simpler words and phrases. Which of the following phrases is an example of overblown diction? - Correct Answer-"Instructional opportunities that elucidate the lofty artistry of crafting prose are of exceptional usefulness to inquiring youths seeking professional enlightenment." What is parallel phrasing? - Correct Answer-When writers use the same grammatical form for all the items in a list or series. Why should you always strive to maintain parallel phrasing? - Correct Answer-Because items and lists that use the same grammatical form are easier to read. Which of the following items in a series represents a lapse in parallel phrasing - Correct Answer-Compose a phrase in this way. What is passive voice? - Correct Answer-When writers put the recipient of an action before the actor in a sentence. Why is passive voice typically a problem? (Select the two answers that apply.) - Correct Answer-Because it allows writers to omit the person or thing responsible for an action. Because it inverts the timeline of action your sentence describes. Which of the following phrases is an example of passive voice? - Correct Answer-"The first business writing courses at the University of Florida were offered in the early 2000s." What is a dummy subject? - Correct Answer-When writers start sentences or clauses with "there" or "it" followed by some form of a "to be" verb. Why are dummy subjects a problem? - Correct Answer-Because they're vague placeholders that don't identify who or what is responsible for your sentence's action. Which of the following phrases contains a dummy subject? - Correct Answer-"There are many reasons why students should pay attention to the contents of Dr. Trainor's audio lectures." What is a vague pronoun? - Correct Answer-When writers start sentences or clauses with the word "this," "that," "these," or "those," unaccompanied by a following noun. Why are vague pronouns a problem? - Correct Answer-Because they force readers to look back to a previous sentence to understand what the opening pronoun refers to. Which of the following phrases contains a vague pronoun? - Correct Answer-"This is a good example of one of the style or diction errors we're studying this week." One of the goals of delivering bad news is to: - Correct Answer-State the news clearly, yet sensitively To be effective, a bad news message should most importantly: - Correct Answer-Explain the reasons behind the bad news In which stage of the ACE process does a communicator determine the best medium to use in providing the bad news? - Correct Answer- Analyzing When possible, which method of delivering bad news is usually the best choice? - Correct Answer-face to face If your audience is expecting to hear from you, and the bad news is not a surprise, what organizational approach will benefit the message? - Correct Answer-Direct When using an indirect approach to a bad news message, what information should you include before the main idea? - Correct Answer-An explanation What is the best way to ensure the audience understands the bad news? - Correct Answer-State the bad news clearly How can you use a buffer to soften the bad news? - Correct Answer-You can use the buffer to provide context for the message When concluding bad news messages, which of the following can you use to promote goodwill? - Correct Answer-Proposing an alternative How does continuity enhance your writing? - Correct Answer-Continuity establishes links between individual sentences. How can you establish continuity in your writing? (Select the three answers that apply.) - Correct Answer-By using transitions. By using common subjects across multiple sentences. By sequencing your sentences. How do transitions establish continuity in your writing? - Correct Answer- By indicating the logical relationships between sentences. Which of the following words are examples of transitions? (Select the three answers that apply.) - Correct Answer-However, For example, First How does sequencing establish continuity in your writing? - Correct Answer-By using content from the end of one sentence in the beginning of another. Which of the following sentence pairs demonstrate sequencing? (Select the three answers that apply.) - Correct Answer-"Dr. Trainor got help from his cat Lucy when writing these sentences. His cat is a friendly tuxedo named Lucy." "Dr. Trainor supplied his students with many sample sentences demonstrating how continuity works. This sentence pair, for instance, provides an example of the most powerful continuity technique." "One of the three continuity principles can help you link sentences with different subjects. This sentence and the previous one are an example of this principle in action." How do common subjects establish continuity in your writing? - Correct Answer-By organizing different sentences around the same person, place, thing, or concept. In which of the following sentence pairs do common subjects establish continuity? (Select the two answers that apply.) - Correct Answer-"Dr. Trainor doesn't enjoy writing sample sentences. But he nevertheless feels compelled to write them." "Dr. Trainor got help from his cat Lucy when writing these sentences. His cat is a friendly tuxedo named Lucy." The following sentence pair is knit together using which of the three continuity principles? "The Warrington College of Business is currently ranked nineteenth among business schools at public universities. Last year, by contrast, the college was ranked fourteenth in the same study." (Select the two answers that apply.) - Correct Answer-Common subjects, Transitions Should all messages include a mapping sentence? - Correct Answer-No, only lengthy, complex documents require a mapping sentence. Read the following mapping sentence: "Acme Corporation should adopt new inventory management software because of its low cost, ease of use, and ability to be customized." If a message included this mapping sentence, what body sections or paragraphs would you expect it to contain? - Correct Answer-All of the above. Which of the following sentences would make the best paragraph head for the body of text below: "Lucy will try to chew your hair when you're trying to sleep. She loves to lie down on the computer keyboard right when you're planning to get started on a piece of writing. And she often jumps out of rooms just as you're about to pass by the doorway." - Correct Answer-My cat Lucy has several annoying, but nevertheless endearing, habits. Which of the following sentences would make the best paragraph head for the body of text below: "Many students use the skills they learn in GEB3213 to enhance their resumes and cover letters. One student, for instance, who had previously struggled to get job interviews, soon found herself negotiating dozens of interview offers after taking this course. Other students, meanwhile, use their newfound writing skills to communicate more clearly and effectively with clients. And still other veterans of professional writing use their skills to promote their own personal brand or that of their employers on social media platforms like LinkedIn or Twitter." - Correct Answer-Students derive a variety of benefits from GEB3213: Writing in Business. If an argument has merit, or is only partially correct, you may respond to the argument using a ____________________. - Correct Answer- Concession To ensure you have implemented an effective persuasive strategy, what should be done before delivering the message? - Correct Answer-Evaluate the draft Which of the following terms best represents a response intended to prove an objection is wrong? - Correct Answer-Refutatin To convince your boss to implement a procedural change in your department, which of the following best constitutes a concession in the context of a message? - Correct Answer-The changeover may cause some minor initial delays, but in the long run, this shift will increase the speed of transactions by approximately 50 percent. To develop the most persuasive content for a communication, you must first understand: - Correct Answer-what content will best motivate the audience If you are not an authority on a particular subject, how can you add credibility to your message? - Correct Answer-Cite authorities and experts Which of the following is a professional way to establish credibility? - Correct Answer-Mention your relationship with someone your audience knows or respects Which appeal is the foundation for most persuasive business messages? - Correct Answer-Logos A persuasive appeal that uses ______ may be supported by including a small or free gift. - Correct Answer-Reciprocity A false dilemma occurs when the argument: - Correct Answer-asserts that only two choices exist, while ignoring other options What is the first step in preparing a proposal? - Correct Answer-Identifying a clear idea of your purpose A ____________ proposal is a proposal that the writer initiates. - Correct Answer-Unsolicited Which of the following is an example of an internal proposal? - Correct Answer-A proposal asking your supervisor to implement a new initiative The details of a proposal must always prove that you are credible and that the plan is - Correct Answer-Feasible Well written proposals include a specific course of action for an organization and show the audience how this course of action makes sense, creating a stronger __________________. - Correct Answer- Business case What is a mapping sentence? - Correct Answer-A mapping sentence is a sentence at the beginning of your document that previews the structure and content of a lengthy message. Should all messages include a mapping sentence? - Correct Answer-No, only lengthy, complex documents require a mapping sentence. What style errors does the following sentence contain? "It is important to note that this is only a preliminary growth plan." (Select the two answers that apply.) - Correct Answer-Vague pronoun, Dummy subject What style error does the following sentence contain? "The devices used by employees are not monitored constantly as a majority of them are not company owned." - Correct Answer-Passive voice Select the most effective sentence from the options below. - Correct Answer-If you have questions about our work from home policy, please see the outline below. All but one of the following sentences are weighed down with nominalizations. Select the clearest and most direct sentence from the options below. - Correct Answer-The audience appreciated the report and considered the author's advice carefully while job hunting. One sentence in each of the following pairs is clear, with active verbs connected to clear subjects. The other sentence is indirect, with actions buried by nominalizations and abstractions for subjects. Select the passive sentence: - Correct Answer-There is opposition among many voters to nuclear power plants based on a belief of their threat to human health. One sentence in this pair of sentences is clear, with active verbs connected to clear subjects. The other sentence is indirect, with actions buried by nominalizations and abstractions for subjects. Select the active sentence: - Correct Answer-Complaints by editorial writers about voter apathy generally don't offer suggestions about dispelling it. Which of the following sentences is clearest and most active - Correct Answer-Keep your resume up-to-date by remembering employment changes. Which of the following sentences is clearest and most active? - Correct Answer-Several candidates attempted to explain the increase in voter participation in this year's elections. Which version of the following sentences is the clearest? - Correct Answer-Renal depressor medication may reduce blood pressure in diabetic patients. The following pair of sentences lacks a transition: "A car may skid on ice for several reasons. ________, the driver may be going faster than road conditions warrant." Which transition is the best choice to fill in the blank? - Correct Answer- For example The following pair of sentences lacks a transition: "The Doctors Clinic was able to attain its fund-raising goal on time this year. ________, Mercer Street Hospital was forced to extend its fund- raising deadline for three months." Which transition is the best choice to fill in the blank? - Correct Answer- However The following sentence pair is knit together using which of the three continuity principles? "The company's sales dropped 12 percent between the first and second quarters. However, its revenue increased by 6 percent." (Select the two answers that apply.) - Correct Answer- Transitions, Common subject Read the following mapping sentence: "Acme Corporation should adopt new inventory management software because of its low cost, ease of use, and ability to be customized." If a message included this mapping sentence, what body sections or paragraphs would you expect it to contain? - Correct Answer-All of the above. Which of the following sentences would make the best paragraph head for the body of text below: "Many students use the skills they learn in GEB3213 to enhance their resumes and cover letters. One student, for instance, who had previously struggled to get job interviews, soon found herself negotiating dozens of interview offers after taking this course. Other students, meanwhile, use their newfound writing skills to communicate more clearly and effectively with clients. And still other veterans of professional writing use their skills to promote their own personal brand or that of their employers on social media platforms like The chronological resume: - Correct Answer-Highlights education and work experience Which of the following is FALSE about an objective statement on a resume? - Correct Answer-You should be sure it is general and widely applicable to a variety of employers. A cover letter is a ____________________ letter sent to a prospective employer - Correct Answer-persuasive message What should you do to create the most compelling content for your resume? - Correct Answer-Tailor the content for each position you apply for Interviews are designed so that employers can determine if candidates are a good fit for the job. What benefit does an interview offer you as a job candidate? - Correct Answer-You can determine whether the job and employer are a good fit for you Thank you messages ______________________________. - Correct Answer-should be personal and reflect your conversation with whom you are writin Studies have found that, by negotiating your salary when offered a job, you may raise your salary by more than __________________. - Correct Answer-5-10% The first step in planning a presentation is to determine ___________________. - Correct Answer-The purpose of the presentation How will determining who is in the audience help the presentation planning process? - Correct Answer-Analyzing the audience helps the presenter to develop content Which of the following is a question you will need to answer to successfully analyze your audience? - Correct Answer-Who are the key players and decision makers? How does the primacy effect determine the order of your presentation? - Correct Answer-The audience is likely to remember the first things they hear. To capture the audience's attention in the opening of a presentation, information should be _____________ - Correct Answer-Personally relevant to the audience If a slide deck makes "stand-alone sense," then it means that the slide deck ____________. - Correct Answer-can be understood by anyone who reads it without the benefit of a presenter A(n) _______________ is a very short story, usually a true one that can bring a subject to life. - Correct Answer-anecdote An agenda can also serve as a __________________ for the presentation. - Correct Answer-visual map Audiences easily get lost and bored if they cannot anticipate the twists and turns the presentation may take. To avoid this, the presenter should - Correct Answer-provide a framework for the presentation during the opening What is the best way to become a good presenter? - Correct Answer- Practice According to Bruce Tuckman, teams in the forming stage of development usually have ________________. - Correct Answer-Very little conflict What can be done to ensure all group members plan appropriately for a meeting? - Correct Answer-Distribute an agenda in advance Which of the following will serve to keep the meeting on track and prevent unproductive tangents? - Correct Answer-Assign a timekeeper According to Geert Hofstede, organizations with high __________________ are formal and hierarchical, and they have clear separation between superiors and subordinates. - Correct Answer-power distance Cultures that rely heavily on rituals, rules, and codes of conduct are high in _______________. - Correct Answer-uncertainty avoidance