Term 1: Communication and Conflict Management Terms, Quizzes of Communication

Download Term 1: Communication and Conflict Management Terms and more Quizzes Communication in PDF only on Docsity! TERM 1 abstract DEFINITION 1 A type of word that paints a broad generalization. TERM 2 acceptance level DEFINITION 2 Criterion for evaluating a decision; the decision must be not only technically correct but usable by others. TERM 3 accommodating DEFINITION 3 A win-lose conflict management strategy exemplified by trying to satisfy the other's concerns. TERM 4 action-oriented listening style DEFINITION 4 A style of listening in which a receiver concentrates on the task and helps others in the group stay on task. TERM 5 active listening DEFINITION 5 A style of listening and feedback in which a receiver paraphrases what the speaker has said and asks questions to confirm what was said. TERM 6 additive task DEFINITION 6 A task that is divisible; it can be broken into subtasks so that each member can contribute meaningfully to the group's outcome. TERM 7 affection DEFINITION 7 The need to establish psychologically close relationships with others. TERM 8 affective conflict DEFINITION 8 A type of conflict based on social or relational issues. TERM 9 affiliative constraints DEFINITION 9 A constraint to decision making based on the relationships among members of the group; fearing that relationships will deteriorate, some group members will exert undue influence on other group members. TERM 10 agenda DEFINITION 10 A list of activities or topics to be considered at a group meeting; should also include starting and stopping times, the location of the meeting, the attendees, and the overall goal of the meeting, as well as the specific goal of each agenda item and any preparations that group members should make.