Healthcare Management Concepts and Terminology, Exams of Advanced Education

Download Healthcare Management Concepts and Terminology and more Exams Advanced Education in PDF only on Docsity!

CHL CERTIFICATION COMPLETE UPDATE

Skill Set - The skills required to accomplish a specific task or function (pg 5) Unity of Command - An organizing principle that suggests each employee should have one supervisor. (pg 7) Culture - The beliefs, values, and norms shared by the department personnel that are considered valid and are passed on to new employees in the department (pge

Zero-tolerance policy - A policy that performs no amount of leniency regarding harassment behavior (pge 14) CCU - Nursing unit reserved for patients with intensive nursing needs that requires skilled nursing or constant care and supoervision Chief Nursing Officer (CNO) - Supervises registered nurses and LNA's DashBoard - A collection of statistical data about a central service department's key performance indicators that indicates the extent to which goals are being attained Organizational Chart - A graphic usually presented as a flow outline that identifies position titles and relationships in an organization bench Mark - A standard used to compare and improve a departments own products or services by measuring them against specific standards Key Performance Indicator - A set of quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their strategic and operational goals Delegation - The process of assigning authority to subordinates to do work that a manager at a higher organizational level would otherwise do

Emergency Medical Treatment & Labor Act (EMTALA) - A federal act that requires hospitals to provide emergency treatment to all individuals regardless of their insurance status or ability to pay Position Control - The process that imposes restrictions on filling vacant positions to manage costs associated with them Zero- Based Budget - explanation of all expenses and justification for each line item funded with resources allocated accordingly Auto Cratic - A type of leader who prefers to make decisions and resolve problems without input from affected staff members Bureaucratic - Leaders who practice this type of leadreship place emphasis on the enforcement of policies, procedures, and rules Transformational - These leaders create a vision, constantly promote it to their staff members, and use it to determine the best course of action Personal Budget - Cost for labor Capital Budget - This budget is used to plan for the purchase of expensive items, for example, sterilizer or automated wahser Tracer Methodology - The use of actual patients and processes as the frame work for assessing standards compliance Stake Holder - Describes a person or department with a vested interest in the successful outcome of a product or service CMS (Centers for Medicare and Medicaid Services) - Federal Agency within the U.S Department of health and human services responsible for medicare, medicaid, states children's health insurance program, and the health insurance portability and privacy act Progressive Discipline - A program Designed to modify employees behavior through a series of increasingly serious punishments for unacceptable behavior

Laissez-Faire - A leadership approach that minimize directing employees and, instead, maximizes the delegation of tasks to staff members Capital Bidget - Plan for new and replacement equipment National Patient Safety Goals - An initiative established by the Joint Commission to help accredited organizations address specific areas of concern regarding patient safety Fair labor Standards Act (FLSA) (exempt Employees) - Employees who are not covered by requirements of the Fair Labor Standards Act Food & Drug Administration (FDA) - Class I medical Devices Low risks Six Sigma - A quality process that focuses on developing near-perfect products and services Toxic Anterior Segment Syndrome - An acute inflammation of the anterior chamber of the eye following cataract surgey Prions - Cause for special concern because routine reprocessing processes are not enough to protect patients Teratogens - Chemical agents such as alcohol or eto that can cause birth defects or malfunction of an emryo Request for Proposal - A request made to prospective architects, contractors/builders, suppliers, or others to learn the price or service Infection Control Risk Assessment (ICRA) - A muli-disciplinary process that focuses on reducing risk from infection throughout planning, design, and construction activities undertaken by a health care facility Capital Expenditure - The cost to acquire or make improvements to a long temr asset such as building, property, or equipment

Bottleneck - Problem that arises when a work piles up faster than it could be handled Work Flow optimization - The management of a work process in a way that enables employees to perform their tasks efficiently and effectively while eliminating non-productive steps Process flow map - A chart showing the flow that instrument trays and/or durable medical equipment take as they cycle through their daily routine Perpetual Inventory - A system in which a running balance of the quantity of products in storage is maintained Cost Containment - The process of controlling inefficiencies in consumption, allocation or production of services that contribute to higher than necessary costs is called Master Budget - This budget predicts the healthcare facility's total revenue and expenses for a specific period of time