HFMA CRCR Questions and Answers: Healthcare Administration Exam Preparation, Exams of Andragogy

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Through what document does a hospital establish compliance standards? - correct answer. code of conduct

What is the purpose OIG work plant? - correct answer. Identify Acceptable compliance programs in various provider setting

If a Medicare patient is admitted on Friday, what services fall within the three-day DRG window rule? - correct answer. Non-diagnostic service provided on Tuesday through Friday

What does a modifier allow a provider to do? - correct answer. Report a specific circumstance that affected a procedure or service without changing the code or its definition

IF outpatient diagnostic services are provided within three days of the admission of a Medicare beneficiary to an IPPS (Inpatient Prospective Payment System) hospital, what

must happen to these charges - correct answer. They must be billed separately to the part B Carrier

what is a recurring or series registration? - correct answer. One registration record is created for multiple days of service

What are nonemergency patients who come for service without prior notification to the provider called? - correct answer. Unscheduled patients

Which of the following statement apply to the observation patient type? - correct answer. It is used to evaluate the need for an inpatient admission

which services are hospice programs required to provide around the clock patient - correct answer. Physician, Nursing, Pharmacy

Scheduler instructions are used to prompt the scheduler to do what? - correct answer. Complete the scheduling process correctly based on service requeste

The Time needed to prepare the patient before service is the difference between the patients arrival time and which of the following? - correct answer. Procedure time

Medicare guidelines require that when a test is ordered for a LCD or NCD exists, the information provided on the order must include: - correct answer. Documentation of the medical necessity for the test

What is the advantage of a pre-registration program - correct answer. It reduces processing times at the time of service

What date are required to establish a new MPI(Master patient Index) entry - correct answer. The responsible party's full legal name, date of birth, and social security number

Which of the following statements is true about third-party payments? - correct answer. The payments are received by the provider from the payer responsible for reimbursing the provider for the patient's covered services.

Which provision protects the patient from medical expenses that exceed the pre-set level - correct answer. stop loss

what documentation must a primary care physician send to HMO patient to authorize a visit to a specialist for additional testing or care? - correct answer. Referral

Under EMTALA (Emergency Medical Treatment and Labor Act) regulations, the provider may not ask about a patient's insurance information if it would delay what? - correct answer. Medical screening and stabilizing treatment

Which of the following is a step in the discharge process? - correct answer. Have a case management service complete the discharge plan

The hospital has a APC based contract for the payment of outpatient services. Total anticipated charges for the visit are $2,380. The approved APC payment rate is $780. Where will the patients benefit package be applied? - correct answer. To the approved APC payment rate

A patient has met the $200 individual deductible and $900 of the $1000 co-insurance responsibility. The co-insurance rate is 20%. The estimated insurance plan responsibility is $1975.00. What amount of coinsurance is due from the patient? - correct answer. $100.

When is a patient considered to be medically indigent? - correct answer. The patient's outstanding medical bills exceed a defined dollar amount or percentage of assets.

What patient assets are considered in the financial assistance application? - correct answer. Sources of readily available funds , vehicles, campers, boats and saving accounts

If the patient cannot agree to payment arrangements, What is the next option? - correct answer. Warn the patient that unpaid accounts are placed with collection agencies for further processing

What core financial activities are resolved within patient access? - correct answer. scheduling , pre-registration, insurance verification and managed care processing

What is an unscheduled direct admission? - correct answer. A patient who arrives at the hospital via ambulance for treatment in the emergency department

When is it not appropriate to use observation status? - correct answer. As a substitute for an inpatient admission

Patients who require periodic skilled nursing or therapeutic care receive services from what type of program? - correct answer. Home health agency

Every patient who is new to the healthcare provider must be offered what? - correct answer. A printed copy of the provider privacy notice

Which of the following statements apples to self insured insurance plans? - correct answer. The employer provides a traditional HMO health plan

In addition to the member's identification number, what information is recorded in a 270 transaction - correct answer. Name

What process does a patient's health plan use to retroactively collect payments from liability automobile or worker's compensation plan? - correct answer. Subrogation

In what type of payment methodology is a lump sum of bundled payment negotiated between the payer and some or all providers? - correct answer. DRG/Case rate

What Restriction does a managed care plan place on locations that must be used if the plan is to pay for the service provided? - correct answer. Site of service limitation

Which of the following statements applies to private rooms? - correct answer. If the medical necessity for a private room is documented in the chart. The patients insurance will be billed for the differential

Which of the following is true about screening a beneficiary of possible MSP(Medicare secondary payer) situations? - correct answer. It is necessary to ask the patient each of the MSP questions

Which of the following is not true of Medicare Advantage Plans? - correct answer. A patient must have both Medicare Part A and B benefits to be eligible for a Medicare Advantage plan

Which of the following is a valid reason for a payer to deny a claim? - correct answer. Failure to complete authorization

Which of the following statements is NOT a possible consequence of selecting the wrong patient in the MPI(master patient index) - correct answer. Claim is paid in full

Which of the following statements is true of a Medicare Advantage Plan? - correct answer. This plan supplements Part A and Part B benefits

Which is the following is not a characteristic of Medicaid HMO plan? - correct answer. Medicaid-eligible patients are never required to join a Medicaid HMO plan

Which of the following is violation of the EMTALA? - correct answer. Registration staff members routinely contact managed care plans for prior authorizations before the patients is seen by the on duty physician

Which of the following statements is true of the important message from Medicare notification requirements? - correct answer. Notification can be issued no earlier than 7 days before admission and no more than 2 days before discharge.

What is the self pay balance after insurance - correct answer. The portion of the adjudicated claim that is due from the patient

Which of the following options is an alternative to valid long term payment plans - correct answer. Bank loans

The patient has the following benefit plan $400 per family member deductible, to a maximum of $1200 per year and $2000 per family member co insurance, to a family maximum of $6000 per year excluding the deductible. Five family members are enrolled in this benefit plan. What is the maximum out of pocket expense that that family could incur during the calendar year? - correct answer. $

What type of plan restricts benefits for non-emergency care to approve providers only? - correct answer. A POS (point of service )plan

What does scheduling allow provider staff to do? - correct answer. Review the appropriateness of the service requested

When an adult patient is covered by both his own and his spouse health insurance plan, which of the statements is true? - correct answer. The patients insurance plan is primary

Mrs. Jones , a Medicare beneficiary was admitted to the hospital on June 20,2010. As of the admission date, she had only used 8 inpatient days in the current benefit period. If she is not discharge on what date will Mr jones exhaust her full coverage days. - correct answer. August 9, 2010

In order to meet eligibility guidelines for healthcare benefits, Medicaid beneficiaries must fall into a specified need category and meet what other types of requirements - correct answer. Income and assets

Fee for service plans pay claims based on a percentage of charges. How are patients out of pocket cost calculated? - correct answer. They are calculated quarterly

Indemnity plans usually reimburse what? - correct answer. A certain percentage of charges after patient meets policy's annual deductible.

Departments that need to be included in Charge master maintenance include all EXCEPT - correct answer. Quality Assurance

Using HIPPA standardized transaction sets allow providers to: - correct answer. Submit a standardized transaction to any of the health plans with which it conducts business.

Which of the following is NOT included in the standardized quality measures? - correct answer. Cost of services

The ACO investment model will test the use of pre-paid shared savings to: - correct answer. Encourage new ACOs to form in rural and underserved areas.

Any healthcare insurance plan that provides or ensures comprehensive health maintenance and treatment services for an enrolled group of persons on a monthly fee is known as: - correct answer. HMO

Ambulance services are billed directly to the health plan for: - correct answer. Services provided before a patient is admitted and for ambulance rides arranged to pick up the patient from the hospital after discharge to take him/her home or to another facility.

Any provider that has filed a timely cost report may appeal in an adverse final decision received from the Medicare Administrative Contractor (MAC), the appeal may be filed with: - correct answer. The Provider Reimbursement Review Board.

For scheduled payments, important revenue cycle activities in the time-of-service stage DO Not include: - correct answer. Obtaining or updating patient and guarantor information

Hospital can only convert an inpatient case to observation if: - correct answer. The hospital utilization review committee determines before the patient is discharged and prior to billing that an observation setting would be more appropriate.

Hospital need which of the following information sets to assess a patient's financial status? - correct answer. Demographic, Income, Assets and Expenses.

HIPAA privacy rules require covered entities to take all, of the following actions EXCEPT: - correct answer. Use only designated software platforms to secure patient date.

When Recovery Audit Contractors (RAC) identify improper payments as overpayment. the claims processing contractor must: - correct answer. Send a demand letter to the provider to recover the over payment amount.

Which HIPPA transaction set provides electronic processing of 8insurance verification requests and responses? - correct answer. The 270-271 set

Across all care settings, if a patient consents to a financial discussion during a medical encounter to expedite discharge, the HFMA best practice is to: - correct answer. Support that choice, providing that the discussion does not interfere with patient care or disrupt patient flow.

A scheduled inpatient represents an opportunity for the provider to do which of the following? - correct answer. Complete registration and insurance approval before service

The Medicare Bundled Payments for Care Initiative (BCP) is designed to: - correct answer. Align incentives between hospitals, physicians, and non-physician providers in-order to better coordinate patient care.

To maximize the value derived from customer complaints, all consumer complaints should be: - correct answer. Tracked and shared to improve customer experience

The soft cost of a dissatisfied customer is: - correct answer. The customer passing on information about their negative experience to potential patients or through social media channels.

Applying the contracted payment methodology to the total charges yields: - correct answer. An estimate price

The importance of medical records maintained by HIM is that the patient records: - correct answer. Are the primary source for clinical data required for reimbursement by health plans and liability payers

Important Revenue Cycle Activities in the pre-service stage include: - correct answer. Obtaining or updating patient and guarantor information

In the pre-service stage, the cost of the schedule services is identified and the patient's health plan and benefits are used to calculate: - correct answer. The amount the patient may be expected to pay after insurance.

The disadvantage of outsourcing includes all, of the following Except - correct answer. Reduces internal staffing costs and a reliance on outsourced staff.

Marinating routine contact with health plan or liability payer, making sure all required information is provided and all needed approvals are obtained is the responsibility of who: - correct answer. Case Management

A claim is denied for the following reasons EXCEPT: - correct answer. The submitted claim does not have the physician signature

All Hospitals are required to establish a written financial assistance policy that applies to: - correct answer. All emergency and medically necessary care

Examples of ethics violation that impact the revenue cycle include all of the following EXCEPT: - correct answer. Seeking payment options for self-pay

Verbal orders from a physician for a service(s) are: - correct answer. Acceptable if given to "qualified" staff as defined in a hospitals policies and procedures

Medicare has established guidelines called Local Coverage Determination (LCD) and National Coverage Determination (NCD) that establish: - correct answer. What serviced or healthcare items are covered under Medicare?

A decision on whether a patient should be admitted as an inpatient or become an outpatient observation patient requires medical judgement based on all of the following EXCEPT: - correct answer. The patient's home care coverage

What is the first step of the daily cash reconciliation process? - correct answer. Obtaining cash, check, credit card and debit card payment from that day

The healthcare industry is vulnerable to compliance issues, in large part due to the complexity of the statutes and regulations pertaining to: - correct answer. Medicare and Medicaid payments

The correct coding initiative program consist of: - correct answer. Edits that are implemented within provider's claim processing system

The Affordable Health Care Act legislated the development of Health Insurance Exchange, where individuals and small businesses can: - correct answer. Purchase health benefits plans regardless of insured's health status

Before classifying and subsequently writing off an account to financial assistance or bad debit, the hospital must establish policy define appropriate criteria, implement procedures for identifying accounts and: - correct answer. Monitor compliance

The Electronic Remittance Advice (ERA) data sets are: - correct answer. A standardized for that provides 3rd party payment details to providers

The first and most critical step in registering a patient, whether scheduled or unscheduled is: - correct answer. Verifying the patient's identification

The standard claim form used for the billing by hospitals, nursing facilities, and other inpatient services is called the: - correct answer. UB-

A four-digit number code established by the National Uniform Billing Committee (NUBC) that categorizes/classifies a line in the charge master is known as: - correct answer. Revenue codes

Internal controls addressing coding and reimbursement charges are put in place to guard against: - correct answer. Compliance fraud by "upcoding"

The 501(R) regulations require non-for-profit providers (501) ©(3) organizations to do which of the following activities: - correct answer. Complete a community needs assessment and develop a discount program for patient's balances after insurance payment

During pre-registration, a search for the patient's MRI number is initiated using which of the following data sets: - correct answer. Patient's full legal name and date of birth or the patient's Social Security number

To maximize the value derived from customer complaints, all consumer complaints should be: - correct answer. Tracked and shared to improve the customer experience

The Business ethics, or organizational ethics represent: - correct answer. The principles and standards by which organizations operate

Providers are advised that it is best to establish patient financial responsibility and assistance policies and make sure they are followed internally and by: - correct answer. Third-party payers

The advantage to using a third-part, collection agency includes all of the following EXCEPT: - correct answer. Providers pay pennies on each dollar collected.

Local Coverage Determination (LCD) and National Coverage Determinations (NCD) are Medicare established guidelines used to determine: - correct answer. Which diagnosis, signs, or symptoms are reimbursable

Claims with the dates of service received later than one calendar year beyond the date of service will be: - correct answer. Denied by Medicare

in the pre-service stage, the requested service is screened for medical necessity, health plan coverage and benefits are verified and: - correct answer. Pre-authorization are obtained

For scheduled patients, important revenue cycle activities in the time-of -service stage DO NOT include: - correct answer. Final bill is presented for payment

If a medical service authorization, who is typically responsible for obtaining the authorization: - correct answer. The provider scheduling

Concurrent review and discharge planning - correct answer. Occurs during service

The fundamental approach in managing denials is: - correct answer. To analyze the type and sources of denials and consider process changes to eliminate further denials

The first thing a health plan does when processing a claim is: - correct answer. Check if the patient is a health plan beneficiary and what is the coverage

Outsourcing options should be evaluated as - correct answer. Any other business service purchase

Insurance verification results in which of the following: - correct answer. The accurate identification of the patient's eligibility and benefits

EMTLA and HFMA best practices specify that in an Emergency Department setting: - correct answer. No patient financial discussions should occur before a patient is screened and stabilized

he HCCAHPS (Hospital Consumer Assessment of Healthcare Provider's and Systems) initiative was launched to: - correct answer. Provide a standardized method for evaluation patients' perspective on hospital care

All of the following are potential causes of credit balances EXCEPT: - correct answer. A patient's choice to build up a credit against future medical bills

Medicare will only pay for tests and services that: - correct answer. Can be demonstrated as necessary

This was developed to promote and ensure healthcare quality and value and also to protect consumers and workers in the healthcare system. This directive is called: - correct answer. Joint Commission for Acceleration of Healthcare Organizations (JCAHO) safety standards

It is important to calculate reserves to ensure: - correct answer. A stable financial operations and accurate financial reporting

An advantage of a pre-registration program in - correct answer. The opportunity to reduce processing times at the time of service

To be eligible for Medicaid, an individual must: - correct answer. Meet income and asset requirements

The patient discharge process begins when: - correct answer. The physician writes the order

Appropriate training for patient financial counseling staff must cover all of the following EXCEPT: - correct answer. Documenting the conversation in the medical records

Patients should be informed that costs presented in a price estimation may: - correct answer. Only determine the percentage of the total that the patients is responsible for and not the actual cost.

Any healthcare insurance plan that providers or insures comprehensive health maintenance and services for an enrolled group of persons based on a monthly fee is known as a - correct answer. HMO

Chapter 11 Bankruptcy permits a debtor to: - correct answer. Work out a court- supervised plan with creditors

A portion of the accounts receivable inventory which has NOT qualified for billing includes: - correct answer. Accounts created during pre-registration but not activated

Overall aggregate payments made to a hospice are subject to a computed "cap amount" calculated by: - correct answer. The Medicare Administrative Contractor (MAC) at the end of the hospice cap period

The ICD-10 code set and CPT/HCPCS code sets combined provide: - correct answer. The specificity and coding accuracy needed to support reimbursement claims

Charges, as the most appropriate measurement of utilization, enables: - correct answer. Generation of timely and accurate billing

Days in A/R calculated based on the value of: - correct answer. The total account receivable on a specific date

Medicare benefits provide coverage for: - correct answer. Inpatient hospital services, skilled nursing care. And home health care

HFMA best practices call for patient financial discussions to be reinforced: - correct answer. By issuing a new invoice to the patient

All of following are steps in safeguarding collections EXCEPT: - correct answer. Placing collections in a lock-box for posting review the next business day

The code indication of the disposition of the patient at the conclusion of service is called the: - correct answer. Patient discharge status code

HIPPA has adopted Employer Identification Numbers (EINs) to be used in standard transactions to identify the employer of an individual described in a transaction. EINs are created and assigned by: - correct answer. The Internal Revenue Service

The purpose of the ACA mandated Community Health Needs Assessment is: - correct answer. To provide community benefit outreach to those without insurance and who have not had a physical within the past 2 years

What is Continuum of Care: - correct answer. The coordination and linkage of resource needed to avoid the duplication of services and the facilitation of seamless movement among care settings.

Account Receivable (A/R) aging reports - correct answer. Identify past due accounts likely to become bad debit

Applying the contracted payment amount to the amount of total charges yields: - correct answer. An estimated price for the patient's responsibility

Most major health plans including Medicare and Medicaid offer: - correct answer. Electronic and/or web portal verification

What are some elements of a board-approved financial assistance policy: - correct answer. Eligibility application process and nonpayment collection activities

Which of the following is usually covered on a Conditions of Admissions form: - correct answer. Patient's bill of rights.

Net Accounts Receivable is - correct answer. The amount an entity is reasonably confident of collection form overall accounts

A common billing issue with hospital-based physician's is - correct answer. They are not contracted with the patient's health plan to provide services

What are collection agency fees based on? - correct answer. A percentage of dollars collected

Self-funded benefit plans may choose to coordinate benefits using the gender rule or what other rule? - correct answer. Birthday

What customer service improvements might improve the patient accounts department?

• correct answer. Holding Staff accountable for customer service during performance reviews

What is an ABN(Advance Beneficiary Notice of Non-coverage) required to do? - correct answer. Inform Medicare beneficiary that Medicare may not pay for the order or service

What is the initial hospice benefit? - correct answer. Two 90-day periods and an unlimited number of subsequent periods

How should a provider resolve a late-charge credit posted after an account is billed? - correct answer. Post a late-charge adjustment to the account

an increase in the dollars aged greater than 90 days from date of service indicate what about accounts - correct answer. They are not being processed in a timely manner

What are the two statutory exclusions from hospice coverage? - correct answer. Medically Unnecessary services and custodial care

What statement applies to the scheduled outpatient? - correct answer. The services do not include an overnight stay

How is a mis-posted contractual allowance resolved? - correct answer. Comparing the contract reimbursement rates with the contract on the admittance advice to identify the correct amount

What type of patient status is used to evaluate the patients need for inpatient care? - correct answer. Observation

Coverage rules for Medicare beneficiaries receiving skilled nursing care require that the beneficiary has received what? - correct answer. Medically necessary inpatient hospital services for at least 3 consecutive days before the skilled nursing care admission.

When is the word "SAME" entered on the CMS 1500 billing form in feild 0 - correct answer. When the patient is insured

If the insurance verification response reports that a subscriber has a single policy, what is the status of the subscriber's spouse? - correct answer. Neither enrolled not entitled to benefits

Regulation Z of the consumer Credit Protection Act, also known as the Truth in lending Act establishes what? - correct answer. Disclosure rules for consumer credit sales and consumer loans

What is a principle diagnosis? - correct answer. Primary reason for the patients admission

Collecting patient liability dollars after service leads to what? - correct answer. Lower accounts receivable levels

What is the daily out-of-pocket amount for each lifetime reserve day used? - correct answer. 50% of the current deductible amount

What service provided to a Medicare beneficiary in a rural health clinic(RHC) is not billable as an RHC service? - correct answer. Inpatient care

What code indicates the disposition of the patient at the conclusion of service? - correct answer. Patient discharge status code

What are hospitals required to do for Medicare credit balance accounts? - correct answer. They result in lost reimbursement and additional cost to collect.

When an undue delay of payment results from a dispute between the patient and the third party payer, who is responsible for payment? - correct answer. Patient

With advances in internet security and encryption, revenue-cycle processes are expanding to allow patients to do what? - correct answer. Access their information and perform functions on-line

What date is required on all CMS 1500 claim forms? - correct answer. onset date of current illness

What code is used to report the provider's most common semiprivate room rate? - correct answer. Condition code

Regulations and requirements for coding accountable care organizations which allows providers to begin creating these organizations were finalized in - correct answer. 2012

What is a primary responsibility of the recover audit contractor? - correct answer. To correctly identify proper payments for Medicare part A and B claims

How must providers handle credit balances? - correct answer. Comply with state statutes concerning reporting credit balance

What activities are completed when a scheduled pre-registered patient arrives for service? - correct answer. Registering the patient and directing the patient to the service area

In addition to being supported by information found in the patients chart, a CMS 1500 claim must be coded using what? - correct answer. HCPCS

What results from a denied claim? - correct answer. The provider incurs rework and

appeal costs