HLTH 4000 Exam 2 Update 2023(Questions & Answers), Exams of Nursing

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HLTH 4000 Exam 2

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Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s.

Selected Answer: B.^ Continuous^ Quality Impr ove ment Answers: A.^ End Result System B. Continu ous Quality Improve ment C. Quality Assurance D. Retrospe ctive Utilizatio n Review E. Systems Improvement

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Strategic plans translate broad strategies into specific objectives and action plans. Selected Answer: True Answers: True False ● Question 2 0 out of 4 points

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Patients are most likely to complain about the medical care they receive far more than about food or noise or other nonclinical concerns. Selected Answer: False Answers: ● Question 3 4 out of 4 points

True

False ● Which of the following stakeholder groups should NOT be included in strategic planning? Selec ted Ans wer : E. All of the above should be included as appropriate. Answers:A.^ Senior^ leadership B. Board of trustees ● Question 4 4 out of 4 points

C. Medical staff D. Community leaders E. All of the above should be included as appropriate. ● The IOM report Crossing the Quality Chasm laid out an agenda for the creation of a 21st-century health care system in the USA that is: Selected Answer: C. Safe ● Question 5 0 out of 4 points

and patien t- center ed

Answers: A.^ Timely^ and^ equitable B. Effective and efficient C. Safe and patien t- center ed D. All of the above E. Both B & C ● Excessive employee turnover has significant effects only on the cost of recruiting and placing ● Question 6 4 out of 4 points

replacement employees. Selected Answer: False Answers: True False ● Which aspect(s) of the SWOT analysis aim to identify external market ● Question 7 0 out of 4 points

forces? Selected Answer: E. None of the above

Answers: A.^ The situa tiona l asse ssme nt B. Opport unities and threats C. Weaknesses D. Opport unitie s and streng ths E. None of the above ● Question 8 0 out of 4 points

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Which of the following is not a necessary step in the formulation and implementation of an action plan? Selected Answer: C.^ Obtain^ and analyze data. Answers: A.^ Identify^ the^ problem^ or need. B. Determine who caused the problem. C. Obtain and analyze data. D. Carry out the plan.

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A reasonably clear picture of where the organization wishes to be in the ● Question 9 4 out of 4 points

coming few years is often an element of a mission statement. Selected Answer: True Answers: True False ● The book Forgive and Remember portrays the surgical culture of personal accountability ● Question 10 4 out of 4 points

on which QA is grounded, and underscores which core assumption(s) about medical errors? Selec ted Ans wer : B. People are responsible for medical errors. Answers: A.^ System- based problems are responsible for medical errors. B. People are responsible for medical errors. C. Process

variations are responsible for medical errors. D. All of the above E. Both A & C ● ● Question 11 4 out of 4 points

Why is execution of the strategy so important? Selec ted Ans wer : B. The strategic plan is useless unless it is executed appropriately. Answers: A.^ Without^ execution,^ none of the strategies will be funded. B. The strategic plan is useless unless it is executed appropriately.

C. It helps to make all organizational stakeholders feel like part of the team. D. It brings in revenue. ● Managed care is forcing an increase in customer service communication with an increasing number of external and internal customers. Selected ● Question 12 4 out of 4 points

Answer: True Answers: True False ● ● Question 13 4 out of 4 points

An effective mission statement must be a detailed document that includes all actions to be taken to fulfill that mission. Selected Answer: False Answers: True False ● ● Question 14 4 out of 4 points

What is the purpose of tactical plans? Selec ted Ans wer : A. To identify the who, what, where, when, and how of implementati on Answers: A.^ To identify the who, what, where, (^) when, and how of implementati on

B. To organize a department's input to the strategic plan C. To identify funding for the selected strategies D. To monitor an organizati on's performan ce over time E. None of the above ● ● Question 15 4 out of 4 points

What do the four letters in the PDCA Model represent? Selected Answer: C. Plan-Do-Check-Act Answers: A.^ Plan-Design-Check-Act B. Plan- Design- Control- Achieve C. Plan-Do-Check-Act D. Plan-Do-Control-Achieve E. None of the above ● Question 16 4 out of 4 points

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Which of the following is necessary for successful strategy execution? Selected Answer: E. Both A & C Answers: A.^ Strong^ leadership B. Cash reserves C. Organizational buy-in D. Knowledg e of competit ors' strategies E. Both A & C