HLTH 4000 Week 3 Exam Review, Exams of Nursing

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100 OUT OF 100. LATEST

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Employee Suggestion Programs:

Selected

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B. Are viewed by employees as positive because of the opportunity to have input

Answers: A.^ Usually^ do not^ reward top^ suggestions

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Question 1

● 4 out of 4 points

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B. Are viewed by employees as positive because of the opportunity to have input C. Are the same as Employee Assistance Programs D. None of the above

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Major federal law affecting HR primarily addresses:

Selected

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A. Protections for applicants and rights of employees

Answers: A. Protections for applicants and

rights of employees B. Safety of the workplace C. The right to sue your employer D. None of the above

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Question 2

4 out of 4 points

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HLTH 4000 WEEK 3 EXAM –

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A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms?

4 out of 4 points

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Selected Answer: B. Overuse

Answers: A.^ Underuse

B. Overuse C. Misuse D. Reuse E. None of the above

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There are some health care provider organizations that have no internal customers.

Selected Answer: False

Answers: True

False

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Question 4

4 out of 4 points

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Question 5

4 out of 4 points

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What is the department manager's role in strategic planning?

Selected E.^ All of^ the^ above

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Answer:

Answers: A.^ Monitor^ market^ activity^ and^ report to

senior leadership B. Maintain knowledge of organizational strategy and intent C. Ensure subordinates understand the organizational strategy D. Identify ways to support the organization's strategy E. All of the above

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Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s.

Selected Answer: B.^ Continuous^ Quality

Improvement

Answers: A.^ End Result System

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Question 6

4 out of 4 points

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B. Continuous Quality Improvement C. Quality Assurance D. Retrospective Utilization Review E. Systems Improvement

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Question 7

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Under managed care, government and insurers have been forcing providers to operate on less money than they usually feel they need.

Selected Answer: True

Answers:

True

False

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Which of the following statements is/are true?

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C. Resource availability should be considered when selecting strategies.

4 out of 4 points

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Question 8

4 out of 4 points

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Answers: A.^ The^ more^ fiscally^ sound^ the^ organization,

the more strategies it should execute for the best success. B. Generally, the riskiest strategies have the largest payoff. C. Resource availability should be considered when selecting strategies. D. As a rule of thumb, a well-governed organization should be able to successfully execute four to six strategies per year.

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E. Both C & D

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An appropriate objective has just two components: what is to be done and how much is to be done.

Selected Answer: False

Answers: True

False

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Flowcharting is a quality improvement technique used for.

Selected Answer: E.^ process^ mapping

Answers: A.^ cause-effect^ analysis

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Question 9

4 out of 4 points

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Question 10

4 out of 4 points

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B. data collection C. geographic al mapping D. process analysis E. process mapping

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What is the purpose of the planning assumptions in development of the volume forecast?

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E. Both C & D

Answers: A.^ To^ fill^ in^ gaps^ of^ missing^ data

B. To provide a "best guess" of which service lines to invest in C. To account for changes in technology, demographics, and other market forces D. To account for competitors' future actions E. Both C & D

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Question 11

4 out of 4 points

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Question 12

4 out of 4 points

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A vision statement provides a premise that leaders commit to and dramatize to others as a statement of what the organization is and strives to be.

Selected Answer: True

Answers:

True

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False

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Who first promoted such basic sanitary precautions as washing hands, cleaning surgical tools, providing fresh bed linens, and ensuring hospital wards were clean?

Selected Answer: D.^ Florence

Nightingale

Answers: A.^ Mark^ Chassin

B. Ernest Codman C. Avedis Donabedian D. Florence Nightinga le E. John Wennberg

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Question 13

4 out of 4 points

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Question 14

4 out of 4 points

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defines who is a customer in broad terms, and believes that any person or organization that is on the downstream end of a process is a customer.

Selected Answer: B.^ Continuous^ Quality

Improvement

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Answers: A.^ End Result System

B. Continuous Quality Improvement C. Quality Assurance D. Retrospective Utilization Review E. Systems Improvement

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What is the purpose of tactical plans?

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A. To identify the who, what, where, when, and how of implementation

Answers: A.^ To^ identify^ the^ who,^ what,

where, (^) when, and how of implementation B. To organize a department's input to the strategic plan

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Question 15

4 out of 4 points

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C. To identify funding for the selected strategies D. To monitor an organization's performance over time E. None of the above

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Question 16

4 out of 4 points

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The majority of hospital patients do not want:

Selected Answer: D.^ A^ lengthy stay^ in the hospital

Answers: A.^ Clean,^ quiet^ rooms

B. Good food served hot and on time C. Courteous, attentive, and skillful staff D. A lengthy stay in the hospital

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The "failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms?

Selected Answer: A.^ Underuse

Answers: A. Underuse

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Question 17

4 out of 4 points

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B. Overuse C. Misuse D. Reuse E. None of the above

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Planning is absolutely fundamental as a management function because it logically precedes all of the other management functions.

Selected Answer:

True Answers:

True

False

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HR decisions need to be strategic because of:

Selected Answer: A.^ Increasing^ competition^ among

HSOs

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Question 18

4 out of 4 points

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Question 19

4 out of 4 points

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Answers: A. Increasing competition

among (^) HSOs B. The need to analyze jobs C. Trends in using incentive compensation D. All of the above

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Question 20

100 OUT OF 100. LATEST

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"To Err Is Human" examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following?

Selected Answer: C. Misuse

Answers: A.^ Underuse

B. Overuse C. Misuse D. Reuse E. None of the above

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Strategic plans translate broad strategies into specific objectives and action plans.

4 out of 4 points

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Question 21

4 out of 4 points

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Selected Answer:

False Answers: True

False

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Question 22

100 OUT OF 100. LATEST

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An example of a supporting plan that is driven by the strategic plan is:

Selected Answer: E.^ All of the

above

Answers: A.^ Marketing^ plan

B. Capital plan C. Operating plan D. Personnel plan E. All of the above

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Excessive employee turnover has significant effects only on the cost of recruiting and placing replacement employees.

4 out of 4 points

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Question 23

4 out of 4 points

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Selected Answer:

False Answers: True

False

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Question 24