HLTH 4000 Week 3 Exam Review, Exams of Business Economics

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100 OUT OF 100.

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Employee Suggestion Programs:

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B. Are viewed by employees as positive because of the opportunity to have input

Answers: A.^ Usually^ do not^ reward top^ suggestions

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Question 1

● 4 out of 4 points

100 OUT OF 100.

B. Are viewed by employees as positive because of the opportunity to have input C. Are the same as Employee Assistance Programs D. None of the above

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Major federal law affecting HR primarily addresses:

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A. Protections for applicants and rights of employees

Answers: A. Protections for applicants and

rights (^) of employees B. Safety of the workplace C. The right to sue your employer D. None of the above

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Question 2

4 out of 4 points

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Question 3

4 out of 4 points

100 OUT OF 100.

A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms?

100 OUT OF 100.

Selected Answer: B. Overuse

Answers: A.^ Underuse

B. Overuse C. Misuse D. Reuse E. None of the above

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There are some health care provider organizations that have no internal customers.

Selected Answer: False

Answers: True

False

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What is the department manager's role in strategic planning?

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Question 4

4 out of 4 points

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Question 5

4 out of 4 points

100 OUT OF 100.

Selected E. All of the above

100 OUT OF 100.

Answer:

Answers: A.^ Monitor^ market^ activity^ and^ report to

senior leadership B. Maintain knowledge of organizational strategy and intent C. Ensure subordinates understand the organizational strategy D. Identify ways to support the organization's strategy E. All of the above

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Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s.

Selected Answer: B.^ Continuous^ Quality

Improvement

Answers: A.^ End Result System

B. Continuous Quality Improvement C. Quality Assurance D. Retrospective

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Question 6

4 out of 4 points

100 OUT OF 100.

Utilization Review E. Systems Improvement

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Question 7

100 OUT OF 100.

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Under managed care, government and insurers have been forcing providers to operate on less money than they usually feel they need.

Selected Answer: True

Answers:

True

False

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Which of the following statements is/are true?

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C. Resource availability should be considered when selecting strategies.

Answers: A.^ The^ more^ fiscally^ sound^ the^ organization,

the more strategies it should execute for the best success. B. Generally, the riskiest strategies have the largest payoff.

4 out of 4 points

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Question 8

4 out of 4 points

100 OUT OF 100.

C. Resource availability should be considered when selecting strategies. D. As a rule of thumb, a well-governed organization should be able to successfully execute four to six strategies per year.

100 OUT OF 100.

E. Both C & D

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An appropriate objective has just two components: what is to be done and how much is to be done.

Selected Answer: False

Answers: True

False

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Flowcharting is a quality improvement technique used for.

Selected Answer: E.^ process^ mapping

Answers: A.^ cause-effect^ analysis

B. data collection C. geographic al mapping

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Question 9

4 out of 4 points

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Question 10

4 out of 4 points

100 OUT OF 100.

D. process analysis E. process mapping

100 OUT OF 100.

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What is the purpose of the planning assumptions in development of the volume forecast?

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E. Both C & D

Answers: A.^ To^ fill^ in^ gaps^ of^ missing^ data

B. To provide a "best guess" of which service lines to invest in C. To account for changes in technology, demographics, and other market forces D. To account for competitors' future actions E. Both C & D

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A vision statement provides a premise that leaders commit to and dramatize to others as a statement of what the

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Question 11

4 out of 4 points

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Question 12

4 out of 4 points

100 OUT OF 100.

organization is and strives to be.

Selected Answer: True

Answers:

True

100 OUT OF 100.

False

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Who first promoted such basic sanitary precautions as washing hands, cleaning surgical tools, providing fresh bed linens, and ensuring hospital wards were clean?

Selected Answer: D.^ Florence

Nightingale

Answers: A.^ Mark^ Chassin

B. Ernest Codman C. Avedis Donabedian D. Florence Nightinga le E. John Wennberg

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defines who is a customer in broad terms, and believes that any person or organization that is on the downstream end of a process is a customer.

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Question 13

4 out of 4 points

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Question 14

4 out of 4 points

100 OUT OF 100.

Selected Answer: B.^ Continuous^ Quality

Improvement

100 OUT OF 100.

Answers: A.^ End Result System

B. Continuous Quality Improvement C. Quality Assurance D. Retrospective Utilization Review E. Systems Improvement

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What is the purpose of tactical plans?

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A. To identify the who, what, where, when, and how of implementation

Answers: A.^ To^ identify^ the^ who,^ what,

where, (^) when, and how of implementation B. To organize a department's input to the strategic plan C. To identify funding for the selected strategies D. To monitor an organization's performance over time

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Question 15

4 out of 4 points

100 OUT OF 100.

E. None of the above

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Question 16

4 out of 4 points

100 OUT OF 100.

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The majority of hospital patients do not want:

Selected Answer: D.^ A^ lengthy stay^ in the hospital

Answers: A.^ Clean,^ quiet^ rooms

B. Good food served hot and on time C. Courteous, attentive, and skillful staff D. A lengthy stay in the hospital

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The "failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms?

Selected Answer: A.^ Underuse

Answers: A.^ Underuse

B. Overuse C. Misuse D. Reuse

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Question 17

4 out of 4 points

100 OUT OF 100.

E. None of the above

100 OUT OF 100.

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Planning is absolutely fundamental as a management function because it logically precedes all of the other management functions.

Selected Answer:

True Answers:

True

False

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HR decisions need to be strategic because of:

Selected Answer: A.^ Increasing^ competition^ among

HSOs

Answers: A. Increasing competition

among (^) HSOs B. The need to analyze jobs C. Trends in using incentive

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Question 18

4 out of 4 points

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Question 19

4 out of 4 points

100 OUT OF 100.

compensation D. All of the above

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Question 20

100 OUT OF 100.

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"To Err Is Human" examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following?

Selected Answer: C. Misuse

Answers: A.^ Underuse

B. Overuse C. Misuse D. Reuse E. None of the above

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Strategic plans translate broad strategies into specific objectives and action plans.

Selected Answer:

False Answers: True

False

4 out of 4 points

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Question 21

4 out of 4 points

HLTH 4000 WEEK 3 EXAM –

100 OUT OF 100.

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An example of a supporting plan that is driven by the strategic plan is:

Selected Answer: E.^ All of the

above

Answers: A.^ Marketing^ plan

B. Capital plan C. Operating plan D. Personnel plan E. All of the above

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Excessive employee turnover has significant effects only on the cost of recruiting and placing replacement employees.

Selected Answer:

False Answers: True

False

4 out of 4 points

Question 22

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Question 23

4 out of 4 points

100 OUT OF 100.

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Question 24

100 OUT OF 100.

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Whenever possible, you should give your employees the authority to address and resolve customer complaints.

Selected Answer:

True Answers:

True

False

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Question 25

● 4 out of 4 points

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Why is it important to consider innovations in technology in development of the strategic plan?

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B. They may represent a threat of substitute products.

Answers: A.^ New^ technologies^ tend^ to^ be

expensive. B. They may represent a threat of substitute products. C. Medicare will not reimburse for them.

4 out of 4 points