HLTH 4000 Week 6 Exam 2 (25/25 Questions & Answers) Latest Updated 2024 TOP RATED EXAM STU, Exams of Nursing

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HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

Total quality management (TQM), referred to asbecame the new paradigm for quality improvement within the U.S. in health care, during the 1980s and 1990s.

Selected Answer: B. Continuous QualityImprovement Answers: A. End Result System B. Continuous QualityImprovement C. Quality Assurance D. Retrospective UtilizationReview E. Systems Improvement

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Strategic plans translate broad strategies into specific objectives andaction plans.

Selected Answer: True Answers: True False

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Patients are most likely to complain about the medical care they receive

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Question 2

● 0 out of 4 points

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Question 3

● 4 out of 4 points

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

far more than about food or noise or other nonclinical concerns.

Selected Answer: False Answers: True

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

False

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Which of the following stakeholder groups should NOT be included instrategic planning?

Selected Answer:

E. All of the above should be includedas appropriate.

Answers: A. Senior leadership B. Board of trustees C. Medical staff D. Community leaders E. All of the above should be includedas appropriate.

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The IOM reportof a 21st-century health care system in the USA that is: Crossing the Quality Chasm laid out an agenda for the creation

Selected Answer: (^) C. Safe and patient- centered

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Question 4

● 4 out of 4 points

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Question 5

● 0 out of 4 points

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

Answers: A. Timely and equitable B. Effective and efficient C. Safe and patient-centered D. All of the above E. Both B & C

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Excessive employee turnover has significant effects only on the cost ofrecruiting and placing replacement employees.

Selected Answer: False Answers: True False

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Which aspect(s) of the SWOT analysis aim to identify external marketforces?

Selected Answer: E. None of the above

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Question 6

● 4 out of 4 points

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Question 7

● 0 out of 4 points

[Date]^5

Answers: A. The situationalassessment B. Opportunities andthreats C. Weaknesses D. Opportunities andstrengths E. None of the above

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Which of the following isimplementation of an action plan? not a necessary step in the formulation and

Selected Answer: C. Obtain and analyze data. Answers: A. Identify the problem or need. B. Determine who caused theproblem. C. Obtain and analyze data. D. Carry out the plan.

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A reasonably clear picture of where the organization wishes to be in the

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Question 8

● 0 out of 4 points

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Question 9

● 4 out of 4 points

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP coming few years is often an element of a mission statement.

Selected Answer: True Answers: True False

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The bookaccountability on which QA is grounded, and underscores which Forgive and Remember portrays the surgical culture of personal core assumption(s) about medical errors?

SelectedAnswer:^ B. People are responsible for medicalerrors.

Answers: A. System-based problems areresponsible for medical errors. B. People are responsible for medicalerrors. C. Process variations are responsible formedical errors. D. All of the above E. Both A & C

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Question 10

● 4 out of 4 points

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Question 11

● 4 out of 4 points

[Date]^7

Why is execution of the strategy so important?

SelectedAnswer:^ B. The strategic plan is useless unlessit is executed appropriately.

Answers: A. Without execution, none of thestrategies will be funded. B. The strategic plan is useless unlessit is executed appropriately.

C. It helps to make all organizationalstakeholders feel like part of the team. D. It brings in revenue.

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Managed care is forcing an increase in customer service communicationwith an increasing number of external and internal customers.

Selected Answer: True Answers: True False

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Question 12

● 4 out of 4 points

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Question 13

● 4 out of 4 points

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP An effective mission statement must be a detailed document thatincludes all actions to be taken to fulfill that mission.

Selected Answer: False Answers: True False

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What is the purpose of tactical plans?

Selected Answer:

A. To identify the who, what, where,when, and how of implementation

Answers: A. To identify the who, what, where,when, and how of implementation

B. To organize a department's input to thestrategic plan C. To identify funding for the selectedstrategies D. To monitor an organization'sperformance over time E. None of the above

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Question 14

● 4 out of 4 points

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Question 15

● 4 out of 4 points

[Date]^9

What do the four letters in the PDCA Model represent?

Selected Answer: C. Plan-Do-Check-Act Answers: A. Plan-Design-Check-Act B. Plan-Design-Control-Achieve C. Plan-Do-Check-Act D. Plan-Do-Control-Achieve E. None of the above

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Which of the following is necessary for successful strategy execution?

Selected Answer: E. Both A & C Answers: A.^ Strong leadership B. Cash reserves C. Organizational buy-in D. Knowledge of competitors'strategies E. Both A & C

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Question 16

● 4 out of 4 points

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

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Not all HR functions are carried out exclusively by HR staff. Which of thefollowing would be carried out by line managers?

Selected Answer: (^) D. All of the above Answers: A. Interviews ofcandidates B. Ranking of candidates C. Hiring of a candidate D. All of the above

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The majority of hospital patients do not want:

Selected Answer: D. A lengthy stay in the hospital Answers: A. Clean, quiet rooms B. Good food served hot and ontime C. Courteous, attentive, and skillfulstaff

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Question 17

● 4 out of 4 points

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Question 18

● 4 out of 4 points

[Date]^11

D. A lengthy stay in the hospital

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Whenever possible, you should give your employees the authority toaddress and resolve customer complaints.

Selected Answer: True Answers: True False

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Why is it important to consider innovations in technology in developmentof the strategic plan?

Selected Answer:

B. They may represent a threat ofsubstitute products.

Answers: A. New technologies tend to beexpensive. B. They may represent a threat ofsubstitute products. C. Medicare will not reimburse for them.

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Question 19

● 4 out of 4 points

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Question 20

● 4 out of 4 points

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

D. A successful organization must havethe latest in medical advances. E. None of the above

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A supervisor can assist in the recruiting process by providing concise,up-to-date position descriptions.

Selected Answer: True Answers: True False

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Which of the following is a typical measure used by senior managementto directly assess performance of HR efforts?

Selected Answer: C. Staffsatisfaction Answers: A. Profitability B. Patient satisfaction C. Staffsatisfaction

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Question 21

● 4 out of 4 points

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Question 22

● 4 out of 4 points

[Date]^13

D. Quality of care

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What are the components of a Situational Assessment?

Selected Answer: E. Strategy Identification and Selection Answers: A. Monitoring and Control B. Rollout and Implementation C. Mission, Vision, Values D. Market Assessment, InternalAssessment, and Mission , Vision, Values E. Strategy Identification and Selection

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Employee Suggestion Programs:

Selected Answer:

B. Are viewed by employees as positivebecause of the opportunity to have input

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Question 23

● 0 out of 4 points

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Question 24

● 4 out of 4 points

HLTH 4000 Week 6 Exam 2 RATED EXAM STUDY GUIDE (25/25 Questions & Answers). ATTAINED GRADE A Latest Update+ d 2024 TOP

Answers: A. Usually do not reward top suggestions B. Are viewed by employees as positivebecause of the opportunity to have input C. Are the same as Employee AssistancePrograms D. None of the above

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Question 25

● 4 out of 4 points

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In addressing each customer complaint, do not :

Selected Answer:

A. Challenge the complaining customerto prove the validity of the complaint before proceeding Answers: A. Challenge the complaining customerto prove the validity of the complaint before proceeding B. Look upon the complaint as a means ofsecuring feedback C. Accept responsibility for the complaintrather than seek to place the blame D. Treat each complaint as legitimate untileither resolved or withdrawn