HLTH 4000 Week 6 Exam 2 Update 2023(25/25 Questions & Answers), Exams of Nursing

Download HLTH 4000 Week 6 Exam 2 Update 2023(25/25 Questions & Answers) and more Exams Nursing in PDF only on Docsity! [Date] ● Question 2 0 out of 4 points 1 HLTH 4000 Week 6 Exam 2 Update 2023(25/25 Questions & Answers) Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s. Selected Answer: B. Continuous Quality Improve ment Answers: A. End Result System B. Continuous Quality Improvemen t C. Quality Assurance D. Retrospective Utilization Review E. Systems Improvement ● [Date] ● Question 3 4 out of 4 points 2 Strategic plans translate broad strategies into specific objectives and action plans. Selected Answer: True Answers: True False ● Patients are most likely to complain about the medical care they receive far more than about food or noise or other nonclinical concerns. Selected Answer: False Answers:True ● Question 6 4 out of 4 points ● Question 7 0 out of 4 points 5[Date] Answers: A. Timely and equitable B. Effective and efficient C. Safe and patient- centered D. All of the above E. Both B & C ● Excessive employee turnover has significant effects only on the cost of recruiting and placing replacement employees. Selected Answer: False Answers:True False ● 6[Date] Which aspect(s) of the SWOT analysis aim to identify external market forces? Selected Answer: E. None of the above ● Question 8 0 out of 4 points 7[Date] Answers: A. The situatio nal assess ment B. Opportuniti es and threats C. Weaknesses D. Opportunit ies and strengths E. None of the above ● Which of the following is not a necessary step in the formulation and implementation of an action plan? Selected Answer: C. Obtain and analyze data. Answers: A. Identify the problem or need. B. Determine who caused the ● Question 11 4 out of 4 points 10[Date] C. Process variations are responsible for medical errors. D.All of the above E. Both A & C ● ● Question 12 4 out of 4 points 11[Date] Why is execution of the strategy so important? Selected Answ er: B. The strategic plan is useless unless it is executed appropriately. Answers: A. Without execution, none of the strategies will be funded. B. The strategic plan is useless unless it is executed appropriately. C. It helps to make all organizational stakeholders feel like part of the team. D. It brings in revenue. ● Managed care is forcing an increase in customer service communication with an increasing number of external and internal customers. ● Question 13 4 out of 4 points 12[Date] Selected Answer: True Answers: True False ● ● Question 16 4 out of 4 points 15[Date] What do the four letters in the PDCA Model represent? Selected Answer: C. Plan-Do-Check-Act Answers: A. Plan-Design-Check-Act B. Plan- Design- Control- Achieve C. Plan-Do-Check-Act D. Plan-Do-Control-Achieve E. None of the above ● Which of the following is necessary for successful strategy execution? Selected Answer: E. Both A & C Answers: A. Strong leadership B.Cash reserves 16[Date] C. Organizational buy-in D.Knowledge of competitors' strategies E. Both A & C ● Question 18 4 out of 4 points 17[Date] ● Not all HR functions are carried out exclusively by HR staff. Which of the following would be carried out by line managers? Selected Answer: D. All of the above Answers: A. Intervi ews of candid ates B. Ranking of candidates C. Hiring of a candidate D.All of the above ● The majority of hospital patients do not want: ● Question 17 4 out of 4 points 20[Date] B . They may represent a threat of substitute products. Answers: A. New technologies tend to be expensive. B. They may represent a threat of substitute products. C. Medicare will not reimburse for them. ● Question 21 4 out of 4 points ● Question 22 4 out of 4 points 21[Date] D.A successful organization must have the latest in medical advances. E. None of the above ● A supervisor can assist in the recruiting process by providing concise, up-to-date position descriptions. Selected Answer: True Answers: True False ● Which of the following is a typical measure used by senior management to directly 22[Date] assess performance of HR efforts? Selected Answer: C. Staff satisfa ction Answers: A. Profitability B. Patient satisfaction C. Staff satisfa ction 25[Date] Answers: A. Usually do not reward top suggestions B. Are viewed by employees as positive because of the opportunity to have input C. Are the same as Employee Assistance Programs D. None of the above ● Question 25 ● 4 out of 4 points ● In addressing each customer complaint, do not: Selected Answ er: A. Challenge the complaining customer to prove the validity of the complaint before proceeding Answers: A. Challenge the complaining customer to prove the validity of the complaint before proceeding B. Look upon the complaint 26[Date] as a means of securing feedback C. Accept responsibility for the complaint rather than seek to place the blame D.Treat each complaint as legitimate until either resolved or withdrawn