HLTH 4000 Week 6 Exam 2 Update 2023(25/25 Questions & Answers), Exams of Management Theory

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HLTH 4000 Week 6 Exam 2 Update

2023(25/25 Questions & Answers)

Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s. Selected Answer: B. Continuous Quality Improve ment Answers: A.^ End Result System B. Continuous Quality Improvemen t C. Quality Assurance D. Retrospective Utilization Review E. Systems Improvement ● ●

Question 2

0 out of 4 points

Strategic plans translate broad strategies into specific objectives and action plans. Selected Answer: True Answers: True False ● Patients are most likely to complain about the medical care they receive far more than about food or noise or other nonclinical concerns. Selected Answer: False Answers: True ●

Question 3

4 out of 4 points

False ● Which of the following stakeholder groups should NOT be included in strategic planning? Selected Answ er: E. All of the above should be included as appropriate. Answers: A.^ Senior^ leadership B. Board of trustees C. Medical staff D. Community leaders E. All of the above should be included as appropriate. ● ●

Question 4

4 out of 4 points ●

Question 5

0 out of 4 points

The IOM report Crossing the Quality Chasm laid out an agenda for the creation of a 21st- century health care system in the USA that is: Selected Answer: C. Safe and patient- centered

Answers: A.^ Timely^ and^ equitable B. Effective and efficient C. Safe and patient- centered D. All of the above E. Both B & C ● Excessive employee turnover has significant effects only on the cost of recruiting and placing replacement employees. Selected Answer: False Answers: True False ● ●

Question 6

4 out of 4 points ●

Question 7

0 out of 4 points

Which aspect(s) of the SWOT analysis aim to identify external market forces? Selected Answer: E. None of the above

Answers: A.^ The situatio nal assess ment B. Opportuniti es and threats C. Weaknesses D. Opportunit ies and strengths E. None of the above ● Which of the following is not a necessary step in the formulation and implementation of an action plan? Selected Answer: C.^ Obtain^ and^ analyze^ data. Answers: A.^ Identify^ the^ problem^ or^ need. B. Determine who caused the ●

Question 8

0 out of 4 points

problem. C. Obtain and analyze data. D. Carry out the plan. ● A reasonably clear picture of where the organization wishes to be in the ●

Question 9

4 out of 4 points

coming few years is often an element of a mission statement. Selected Answer: True Answers: True False ● The book Forgive and Remember portrays the surgical culture of personal accountability on which QA is grounded, and underscores which core assumption(s) about medical errors? Selected Answ er: B. People are responsible for medical errors. Answers: A.^ System-based problems are responsible for medical errors. B. People are responsible for medical errors. ●

Question 10

4 out of 4 points

C. Process variations are responsible for medical errors. D. All of the above E. Both A & C ● ●

Question 11

4 out of 4 points

Why is execution of the strategy so important? Selected Answ er: B. The strategic plan is useless unless it is executed appropriately. Answers: A.^ Without^ execution,^ none of^ the strategies will be funded. B. The strategic plan is useless unless it is executed appropriately. C. It helps to make all organizational stakeholders feel like part of the team. D. It brings in revenue. ● Managed care is forcing an increase in customer service communication with an increasing number of external and internal customers. ●

Question 12

4 out of 4 points

Selected Answer: True Answers: True False ● ●

Question 13

4 out of 4 points

An effective mission statement must be a detailed document that includes all actions to be taken to fulfill that mission. Selected Answer: False Answers: True False ● What is the purpose of tactical plans? Selected Answ er: A. To identify the who, what, where, when, and how of implementation Answers: A.^ To^ identify^ the who, what, where, when, and how of implementation B. To organize a department's input to ●

Question 14

4 out of 4 points

the strategic plan C. To identify funding for the selected strategies D. To monitor an organization's performance over time E. None of the above ● ●

Question 15

4 out of 4 points

What do the four letters in the PDCA Model represent? Selected Answer: C.^ Plan-Do-Check-Act Answers: A.^ Plan-Design-Check-Act B. Plan- Design- Control- Achieve C. Plan-Do-Check-Act D. Plan-Do-Control-Achieve E. None of the above ● Which of the following is necessary for successful strategy execution? Selected Answer: E. Both A & C Answers: A.^ Strong^ leadership B. Cash reserves ●

Question 16

4 out of 4 points

C. Organizational buy-in D. Knowledge of competitors' strategies E. Both A & C

●

Not all HR functions are carried out exclusively by HR staff. Which of the following would be carried out by line managers? Selected Answer: D. All of the above Answers: A.^ Intervi ews of candid ates B. Ranking of candidates C. Hiring of a candidate D. All of the above ● The majority of hospital patients do not want: ●

Question 17

4 out of 4 points ●

Question 18

4 out of 4 points

Selected Answer: D.^ A^ lengthy stay^ in the hospital Answers: A.^ Clean,^ quiet^ rooms B. Good food served hot and on time C. Courteous, attentive, and skillful staff

D. A lengthy stay in the hospital ● Whenever possible, you should give your employees the authority to address and resolve customer complaints. Selected Answer: True Answers: True False ● Why is it important to consider innovations in technology in development of the strategic plan? Selected Answer: ●

Question 19

4 out of 4 points ●

Question 20

4 out of 4 points

B

.

They may represent a threat of substitute products. Answers: A.^ New^ technologies^ tend^ to^ be expensive. B. They may represent a threat of substitute products. C. Medicare will not reimburse for them.

D. A successful organization must have the latest in medical advances. E. None of the above ● A supervisor can assist in the recruiting process by providing concise, up-to-date position descriptions. Selected Answer: True Answers: True False ● Which of the following is a typical measure used by senior management to directly ●

Question 21

4 out of 4 points ●

Question 22

4 out of 4 points

assess performance of HR efforts? Selected Answer: C. Staff satisfa ction Answers: A.^ Profitability B. Patient satisfaction C. Staff satisfa ction

D. Quality of care ● What are the components of a Situational Assessment? Selected Answer: E.^ Strategy^ Identification^ and^ Selection Answers: A.^ Monitoring and^ Control B. Rollout and Implementation C. Mission, Vision, Values D. Market Assessment, Internal Assessment, and Mission , Vision, Values E. Strategy Identification and Selection ● ●

Question 23

0 out of 4 points ●

Question 24

4 out of 4 points

Employee Suggestion Programs: Selected Answ er: B. Are viewed by employees as positive because of the opportunity to have input

Answers: A.^ Usually^ do^ not^ reward^ top suggestions B. Are viewed by employees as positive because of the opportunity to have input C. Are the same as Employee Assistance Programs D. None of the above ● Question 25 ● 4 out of 4 points ● In addressing each customer complaint, do not : Selected Answ er: A. Challenge the complaining customer to prove the validity of the complaint before proceeding Answers: A.^ Challenge^ the^ complaining^ customer to prove the validity of the complaint before proceeding B. Look upon the complaint