HLTH 4000 WEEK 6 EXAM – QUESTION AND ANSWERS, Exams of Nursing

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ANSWERS

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

 4 out of 4 points

To have possessed any real value, a plan must be realized as thoroughly and precisely as it was planned.

Selected Answer: False

Answers: True

False

 Question 2

4 out of 4 points

Excessive employee turnover has significant effects only on the cost of recruiting and placing replacement employees.

Selected Answer: False

Answers: True

False

 Question 3

4 out of 4 points

Functional plans are concerned with:

Selected Answer: Answers:

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

A. The workings of an organizational unit or department A. The workings of an organizational unit or department B. Linking an organization's vision and mission C. Achieving an organization's long-range goals D. Addressing the inflow and outflow of money, as well as other financial matters

 Question 4

4 out of 4 points

An effective mission statement must be a detailed document that includes all actions to be taken to fulfill that mission.

Selected Answer: False

Answers: True

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

False

 Question 5

4 out of 4 points

Employee Suggestion Programs:

Selected Answer:

B. Are viewed by employees as positive because of the opportunity to have input

Answers: A.^ Usually^ do^ not^ reward^ top^ suggestions

B. Are viewed by employees as positive because of the opportunity to have input C. Are the same as Employee Assistance Programs D. None of the above

 Question 6

0 out of 4 points

Which of the following problems affects the appropriate use of scarce resources to improve the health of both individuals and the entire population?

Selected Answer:

E. Both B & C

Answers: A.^ Underuse

B. Overuse C. Misuse D. All of the above E. Both B & C

 Question 7

4 out of 4 points

Donald Berwick champions a Systems Improvement approach to quality management that addresses which of the following levels?

Selected Answer:

D. All of the above

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

Answers: A.^ The^ patient

B. The micro-system of care

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

C. The health care organization D. All of the above E. Both A & B

 Question 8

4 out of 4 points

"To Err Is Human" examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following?

Selected Answer:

C. Misuse

Answers: A.^ Underuse

B. Overuse C. Misuse D. Reuse E. None of the above

 Question 9

4 out of 4 points

A committee headed by investigated the quality of medical education in North America and drafted the report Medical Education in the United States and Canada.

Selected Answer:

B. Abraham Flexner

Answers: A.^ Ernest^ Codman

B. Abraham Flexner C. Avedis Donabedian D. Florence Nightingale E. John Wennberg

 Question 10

4 out of 4 points

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

Much of a plan's value lies in its ability to reveal what went wrong in pursuing a desired result and to

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

assign blame for the inappropriate result.

Selected Answer: False

Answers: True

False

 Question 11

4 out of 4 points

There are some health care provider organizations that have no internal customers.

Selected Answer: False

Answers: True

False

 Question 12

4 out of 4 points

Who introduced the End Result System and articulated some core principles of Quality Assurance?

Selected Answer:

B. Ernest Codman

Answers: A.^ Mark^ Chassin

B. Ernest Codman C. Avedis Donabedian D. Florence Nightingale E. John Wennberg

 Question 13

4 out of 4 points

A vision statement provides a premise that leaders commit to and dramatize to others as a statement of what the organization is and strives to be.

Selected Answer: True

Answers: True

False

 Question 14

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

4 out of 4 points

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

What do the four letters in the PDCA Model represent?

Selected Answer:

C. Plan-Do-Check-Act

Answers: A.^ Plan-Design-Check-Act

B. Plan-Design-Control-Achieve C. Plan-Do-Check-Act D. Plan-Do-Control-Achieve E. None of the above

 Question 15

4 out of 4 points

What is the main purpose of strategic planning?

Selected Answer:

C. To identify how market forces may affect the organization

Answers: A.^ To^ develop^ a^ multiyear^ vision^ for^ where^ the^ organization^ wants^ to^ be

B. To plan for expansion of key service lines C. To identify how market forces may affect the organization D. To adapt to the moves of competitors

 Question 16

4 out of 4 points

Without planning, a task that must be done usually takes more time than it would if planning preceded its performance.

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

Selected Answer: True

Answers: True

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

False

 Question 17

4 out of 4 points

Avedis Donabedian defined health care quality as having which of the following components?

Selected

Answer: E.^ Both^ B &^ C

Answers: A.^ The^ social^ management^ of^ health^ and^ illness

B. The amenities of care C. The ethical principles that govern the conduct of affairs in general and the health care enterprise in particular D. All of the above E. Both B & C

 Question 18

4 out of 4 points

Who first promoted such basic sanitary precautions as washing hands, cleaning surgical tools, providing fresh bed linens, and ensuring hospital wards were clean?

Selected Answer:

D. Florence Nightingale

Answers: A.^ Mark^ Chassin

B. Ernest Codman C. Avedis Donabedian D. Florence Nightingale E. John Wennberg

 Question 19

4 out of 4 points

The , inspired by the End Result System, was adopted as an accreditation tool in the early 1950s.

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

Selected Answer:

E. American College of Surgeons' "Hospital Standardization Program"

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

Answers: A.^ American College^ of^ Physicians'^ "Clinical^ Standards Program"

B. American Hospital Association's "Standardization Program" C. American Medical Association's "Medical Standardization Program" D. Canadian Medical Association's "Health Care Standardization Program" E. American College of Surgeons' "Hospital Standardization Program"

 Question 20

4 out of 4 points

Which of the following is necessary for successful strategy execution?

Selected Answer:

Answers:

E. Both A & C A. Strong leadership B. Cash reserves C. Organizational buy-in D. Knowledge of competitors' strategies E. Both A & C

 Question 21

4 out of 4 points

Which of the following should be a major consideration in collecting leadership input to the development of the strategic plan?

Selected Answer:

C. Input will necessarily be value laden.

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

Answers: A.^ The^ cost^ of^ collecting^ the^ data

B. The tenure of leadership

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

C. Input will necessarily be value laden. D. A sample size of at least eight leaders is necessary.

 Question 22

4 out of 4 points

For CQI to be effective at the organization level, what element(s) must be in place?

Selected Answer:

D. All of the above

Answers: A.^ Executive^ leadership

B. A strategic orientation C. A commitment to cultural change D. All of the above E. Both B & C

 Question 23

4 out of 4 points

Which of the following is not part of the market assessment model?

Selected Answer:

Answers:

A. Power of hospitals A. Power of hospitals B. Power of consumers and payers C. Innovations in technology D. Regulatory environment

HLTH 4000 WEEK 6 EXAM – QUESTION AND

ANSWERS

E. Competitive rivalry

 Question 24

0 out of 4 points

defines who is a customer in broad terms, and believes that any person or organization that is on the downstream end of a process is a customer.

Selected Answer:

C. Quality Assurance

Answers: A.^ End^ Result^ System

B. Continuous Quality Improvement C. Quality Assurance D. Retrospective Utilization Review E. Systems Improvement

 Question 25

0 out of 4 points

Organizational plans are developed for the attainment of short-term goals.

Selected Answer: True

Answers: True

False

HLTH 4000 WEEK 6 EXAM – QUESTION AND