HRCI APHR HR Operations Chapter 2 Exam with Correct Answers, Exams of Advanced Education

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2024 HRCI APHR HR OPERATIONS

CHAPTER 2 EXAM WITH CORRECT

ANSWERS

The process by which the key stakeholders of an organization envision its future and develop a mission, objectives, and procedures to achieve that future is called: A. Goal planning B. Future planning C. Succession planning D. Strategic planning - CORRECT ANSWERS-D. Strategic planning The process of analyzing and identifying the need and availability of labor resources so that the organization can meet its objectives is called: A. Human resource planning B. Recruitment requisition C. Objective planning D. Training needs assessment - CORRECT ANSWERS-A. Human resource planning A unique capability or advantage that differentiates the organization from its competitors is called: A. Research and development B. Core competency C. Providing cheaper products D. Hiring talent faster - CORRECT ANSWERS-B. Core competency The EEO-1 report includes specifically what type of information? A. Employees' race, ethnicity, and sex B. Employees' workplace injuries or illnesses C. Medical, dental, and vision benefit plans D. Number of full-time employees hired - CORRECT ANSWERS-A. Employees' race, ethnicity, and sex Which of the following requires employers to report to the Occupational Safety and Health Administration (OSHA)?

A. Employees who cannot produce proper identification B. All workplace fatalities C. Medical, dental, and vision benefit information D. How many employees are hired - CORRECT ANSWERS-B. All workplace fatalities When an employee becomes hospitalized because of a workplace injury, when must the employer report the event? A. Within 30 days of learning of it B. Before the calendar year ends C. There is no need to report it D. Within 24 hours of learning of it - CORRECT ANSWERS-D. Within 24 hours of learning of it Employers must have to file Form 1099-MISC to the Internal Revenue Service (IRS) when: A. An employee is offered a medical, dental, and vision benefit plan B. A full-time employee is paid for regular duties and responsibilities C. Someone who was not an employee was paid at least $600 for services D. An employee works overtime every week for a year - CORRECT ANSWERS- C. Someone who was not an employee was paid at least $600 for services Employers must file copies of employees' W-2s with which agency by the end of the February every year? A. Social Security Administration (SSA) B. Occupational Health and Safety Administration (OSHA) C. Department of Labor (DOL) D. National Labor Relations Board (NLRB) - CORRECT ANSWERS-A. Social Security Administration (SSA) A statement that describes what the future of the organization looks like is known as: A. Purpose statement B. Vision statement C. Financial statement D. Benefit statement - CORRECT ANSWERS-B. Vision statement A description of how an organization will achieve its vision is called: A. Job description B. Purpose statement

C. Mission statement D. Summary plan description - CORRECT ANSWERS-C. Mission statement A statement that communicates the organization's top priorities and core beliefs to customers and employees is called: A. Code of conduct B. Employee handbook C. Purpose statement D. Values statement - CORRECT ANSWERS-D. Values statement The statement "We aspire to be the best widget maker in America" is an example of a: A. Vision statement B. Financial statement C. Mission statement D. Values statement - CORRECT ANSWERS-A. Vision statement A SWOT analysis used for planning identifies an organization's: A. Statements, workplace, operations, and technology B. Safety, workforce, organization, and terms C. Strengths, weaknesses, opportunities, and threats D. Salary, wages, objectives, and taxes - CORRECT ANSWERS-C. Strengths, weaknesses, opportunities, and threats Organizational culture reflects a shared understanding among all who work within the company. What are the common components of organizational culture? A. Vision, mission, and values B. Structure, systems, and people C. Values, beliefs, and norms D. Finance, marketing, and operations - CORRECT ANSWERS-C. Values, beliefs, and norms In Michael Porter's five forces analysis, five forces shape the competitive landscape for any industry. What are they? A. Budget, workforce, wages, benefits, and leadership B. Political/legal, economic, social, technology, and competition C. Supply chain, finance, marketing, operations, and human resources D. Quality products, best price, fastest service, customer service, and sales - CORRECT ANSWERS-B. Political/legal, economic, social, technology, and competition

Ensuring that each employee within an organization can see the direction for the business and knows how their job fits in the overall picture is known as: A. Goal alignment B. Mission statement C. Performance evaluation D. Rewards and recognition - CORRECT ANSWERS-A. Goal alignment While it's not a written policy, while working in a particular organization, it is widely known that there are high expectations of employees to participate in community events such as parades and fundraisers. This is an example of what kind of cultural element? A. Values B. Objectives C. Norms D. Beliefs - CORRECT ANSWERS-C. Norms In XYZ organization the leadership team thinks that the expression of humor in the workplace will improve productivity. This is an example of what kind of cultural element? A. Norms B. Beliefs C. Directives D. Values - CORRECT ANSWERS-B. Beliefs Organizational culture can manifest itself in a physical form that often serves as a reminder of something important or a trigger for a special meaning. This element of culture is called: A. Rituals B. Artifacts C. Legends D. Beliefs - CORRECT ANSWERS-B. Artifacts What statement can be used to guide an organization's decisions and provides purpose for employees? A. Values statement B. Financial statement C. Goal statement D. Norms statement - CORRECT ANSWERS-A. Values statement

Which of the following techniques is an example of how human resources can effectively shape organizational culture? A. Measuring how many applications have been processed within a certain time frame B. Improving on how fast human resource staff members return phone calls and e-mails C. Reducing the number of meetings human resources and leadership attend during the week D. Establishing a compensation program that rewards employees for certain behaviors - CORRECT ANSWERS-D. Establishing a compensation program that rewards employees for certain behaviors Employees frequently share a story of how the founder rescued the organization from the brink of closure because of an unscrupulous competitor by creating an innovative product and taking it to market quickly. Each time the story is shared, it reminds the employees of the importance of being innovative, quick thinking, and resilient. This is an example of what cultural element? A. Rituals B. Artifacts C. Legends D. Beliefs - CORRECT ANSWERS-C. Legends A new-hire orientation and annual awards banquet is an example of what cultural element? A. Rituals B. Artifacts C. Legends D. Beliefs - CORRECT ANSWERS-A. Rituals A person from inside or outside an organization who assists an organization to transform itself is known as a(n): A. Human resource B. Executive leader C. Contingency worker D. Change agent - CORRECT ANSWERS-D. Change agent A person's ability to be aware of and control one's own emotions and ultimately successfully handle interpersonal relationships is known as: A. Anger management B. Emotional intelligence

C. Human resource development D. Training and development - CORRECT ANSWERS-B. Emotional intelligence The Fair Labor Standards Act (FLSA) of 1938 established: A. The equitable treatment of all workers B. Fair wages for all workers C. Overtime and minimum wage requirements D. A standard of conduct for supervisors - CORRECT ANSWERS-C. Overtime and minimum wage requirements The Taft-Hartley Act protects employees from the unfair labor practices of A. Unions B. Employers C. Federal and state governments D. Private employers - CORRECT ANSWERS-A. Unions A construction worker union refuses to do business with any company that buys supplies from a particular concrete company. This decision was made to support the workers at the concrete company who have reported multiple violations of the Fair Labor Standards Act (FLSA) with regard to overtime pay. As the HR director at Next Generation Home Builders, what advice would you provide to senior management? A. This hot-cargo contract clause is an unfair labor practice as defined by the National Labor Relations Act (NLRA) B. This featherbedding contract clause is an unfair labor practice as defined by the Labor Management Relations Act (LMRA) C. This yellow-dog contract clause is an unfair labor practice as defined by the Norris-LaGuardia Act. D. This iron-clad contract clause is an unfair labor practice as defined by the Labor Management Relations Act (LMRA) - CORRECT ANSWERS-A. This hot- cargo contract clause is an unfair labor practice as defined by the National Labor Relations Act (NLRA) Which of the following established that employers can be held vicariously liable for the actions of their employees in sexual harassment cases? A. Burlington Industries v. Ellerth B. Meritor Savings Bank v. Vinson C. Harris v. Forklift Systems D. Oncale v. Sundowner Offshore Services, Inc. - CORRECT ANSWERS-A. Burlington Industries v. Ellerth

Jasmine, an African-American woman, resigns her position as account manager citing that she was harassed by the team leader who supervises her on a daily basis. The team leader has no authority to take tangible employment actions in regard to Jasmine. The sales director claims no knowledge of the events leading up to Jasmine's resignation. As the HR director, how would you advise senior management regarding the company's liability in this case? A. There is no liability because Jasmine did not report the incidents that led up to her decision to resign B. The company is vicariously liable because the team leader meets the definition of a supervisor as established by the Ellerth and Faragher cases on sexual harassment C. The company is not liable for the team leader's actions because the Supreme Court in Vance v. Ball State University narrowly defined supervisor as the person who may take tangible employment actions su - CORRECT ANSWERS-C. The company is not liable for the team leader's actions because the Supreme Court in Vance v. Ball State University narrowly defined supervisor as the person who may take tangible employment actions such as demotion or termination of employment A reservist was called to active duty for five years. Upon return to the United States mainland, he was informed that the position he left had been upgraded and filled by a permanent employee. Does the employer have any responsibilities to the reservist related to reinstatement of employment? A. The reservist has been gone more than 180 days; therefore, the employer has no duty to reinstate him in the same position B. The reservist has 90 days following the completion of service to apply to the employer for reinstatement C. The employer must reinstate the reservist promptly but may terminate his employment for cause within 60 days D. The employer must reinstate the reservist promptly but may terminate his employment for cause after 180 days - CORRECT ANSWERS-B. The reservist has 90 days following the completion of service to apply to the employer for reinstatement Scott, a 57-year-old white male, is interviewing for Director of Urban Affairs at the National Association for the Advancement of Colored People (NAACP). If Scott is not selected for the position, which of the following laws may be applicable? A. Norris-LaGuardia Act B. Title VII C. Landrum Griffith Act D. ADEA - CORRECT ANSWERS-D. ADEA

An employee of a doctor's office often takes a work laptop home. Information about patients is stored on the laptop for the employee's easy reference. While the employee is in a local grocery store, someone breaks into his car and steals the laptop. Which federal law should the employer be concerned about? A. Federal Date Protection Act B. Sarbanes-Oxley Act of 2002 C. Health Insurance Portability and Accountability Act D. Title 21 Code of Federal Regulations (21 CFR Part 11) - CORRECT ANSWERS-C. Health Insurance Portability and Accountability Act What would be the first step for an HR director when an employee requests an accommodation under the Americans with Disabilities Act? A. Assess reasonableness of accommodations B. Choose job accommodations C. Identify job accommodations D. Identify the essential job functions and barriers to performance - CORRECT ANSWERS-D. Identify the essential job functions and barriers to performance The Consolidated Omnibus Budget Reconciliation Act (COBRA), which provides the continuation of health coverage for a limited time after the loss of a job, is an amendment to which of the following: A. Health Insurance Portability and Accountability Act B. Uniformed Services Employment and Reemployment Rights Act (USERRA) C. Patient Protection and Affordable Care Act (ACA) D. Employee Retirement Income Security Act (ERISA) - CORRECT ANSWERS- D. Employee Retirement Income Security Act (ERISA) A financial services firm hires a trader who spent the last four years in state prison for committing a battery against a co-worker. The financial services firm is in Wyoming, but the trader did his jail time in state prison in Arizona. In an effort to reduce costs, HR did a background check, but it was only for the state of Wyoming. How would you safeguard the company from any legal exposure regarding this situation? A. The company should adopt a policy of conducting complete background and reference checks, including a check of both state and FBI records, going forward. B. The company should get all candidates' written consent before performing a background check going forward.

C. The company is guilty of negligent hiring and may be in violation of the Privacy Act of 1974 and should report the situation to the Department of Labor. D. Place the employee on leave for not disclosing this information during the interv - CORRECT ANSWERS-A. The company should adopt a policy of conducting complete background and reference checks, including a check of both state and FBI records, going forward Jayson, a 20-year-old college student, gets hurt in a car accident in the company's vehicle. He is unconscious. The person in the vehicle with him is the HR manager and accompanies him to the hospital where some members of Jayson's family are already waiting. The HR manager discloses to the doctor and Jayson's cousin that Jayson is HIV positive. Has the HR manager violated the Health Insurance Portability and Accountability Act (HIPAA)? A. No, because the HR manager disclosed the information in order to save Jayson's life. B. Yes, because the HR manager divulged confidential medical information to Jayson's family member without his written consent. C. No, because Jayson's cousin just happened to be near the doctor when the HR manager was updating the doctor. The HR manager is covered by the bystander clause. D. Yes, because the HR manager should never disclose confidential medical information to anyone without Jayso - CORRECT ANSWERS-B. Yes, because the HR manager divulged confidential medical information to Jayson's family member without his written consent The Electronic Communications and Privacy Act of 1986 establishes: A. That an employer can monitor all employee communications B. That an employer can monitor employee e-mail without written consent C. That an employer can monitor employee electronic communications if the employer can show a legitimate business purpose D. That an employer can monitor oral communications only when transmitted via phone - CORRECT ANSWERS-C. That an employer can monitor employee electronic communications if the employer can show a legitimate business purpose There has been a recent uptick in theft at Brisbane Women's Clothing store. The CEO wants to install a surveillance system. As the HR manager, what should you be most concerned with when advising the CEO on the new system implementations? A. Is the monitoring system visible to employees? B. Are employees aware that there is a new policy? C. Are managers trained on how to operate the new system?

D. Is the monitoring policy narrowly tailored? - CORRECT ANSWERS-D. Is the monitoring policy narrowly tailored? The Stored Communications Act (SCA) establishes: A. That an employer can't intentionally access an employee's e-mails unless they are sent through the employer's server B. That an employee has a reasonable expectation of privacy even when accessing personal e-mail from work C. That an employer has the right to use any information transmitted via the employer's server if the employer has a legitimate business reason D. That an employee may store information on the employer's server as long as they are employed by said employer - CORRECT ANSWERS-A. That an employer can't intentionally access an employee's e-mails unless they are sent through the employer's server Latoya resigned from her position as vice president of marketing at Kwesi Engineering. She failed to delete her personal e-mail account from the company iPad prior to returning it on her last day. For the next six months, Latoya's personal e-mail was accessible on the company phone and were read by her former manager. By reading the e-mails, did the manager violate any laws? A. Yes, this is a violation of the ECPA. B. No, Latoya has no expectation of privacy. C. No, Latoya gave implicit consent under the provisions of the SCA. D. Yes, under the provisions of the SCA, Latoya's negligence does not constitute authorization. - CORRECT ANSWERS-D. Yes, under the provisions of the SCA, Latoya's negligence does not constitute authorization What is the difference between confidentiality and privacy? A. Confidentiality is how information is treated. Privacy is an employee's right to freedom from intrusion. B. There is no difference between confidentiality and privacy C. Privacy is how information is treated. Confidentiality refers to an employee's right to keep personal matters and public matters separate. D. Confidentiality is whether a person has a right to information. Privacy refers to whether an organization has the right to share information. - CORRECT ANSWERS-A. Confidentiality is how information is treated. Privacy is an employee's right to freedom from intrusion Which of the following is a reason to disclose medical information that was obtained through pre-employment drug testing to a third party?

A. The manager requests the information in relation to an employee transferring to a school bus driver position B. For a disability claim C. The employee gives verbal approval to release the information D. Evidence of illegal drugs must always be reported to local law enforcement - CORRECT ANSWERS-B. For a disability claim Jackson, a 47-year-old white male, was extended an offer of employment contingent on a successful drug screen. After 3 weeks on the job, he was released because amphetamines were found in his drug screen. Jackson shared on his application that he had a medical condition for which he was prescribed the amphetamines. Which federal law did the employer most likely violate when Jackson was fired? A. Drug-Free Workplace Act B. Age Discrimination in Employment Act C. Americans with Disabilities Act D. Title IV - CORRECT ANSWERS-C. Americans with Disabilities Act Molly is informed by her new employer that her job offer is contingent on a successful background check. The background check will be conducted by the employer within 30 days. Which of the following statements about the employer's responsibility as it relates to the Fair Credit Reporting Act (FCRA) is correct? A. The employer must share with Molly how the information will be used B. The employer is not required to comply with the FCRA C. The employer must get Molly's written permission D. The employer must let the consumer reporting agency (CRA) know that it obtained Molly's permission before conducting the background check - CORRECT ANSWERS-B. The employer is not required to comply with the FCRA Which of the following performance measures includes metrics in the areas of financial performance, customer satisfaction, efficiency of internal business processes, and company learning and growth? A. Balanced scorecard B. Benchmarking C. HR audit D. Lean Six Sigma - CORRECT ANSWERS-A. Balanced scorecard To provide expert consultation to the organization, an HR professional must understand how other functions in the organization perform their work. Which of the following is a core business function typically found in organizations?

A. Sales and marketing B. Information technology C. Operations D. All of the above - CORRECT ANSWERS-D. All of the above Which core business function is responsible for developing and delivering a company's products or services to customers? A. Marketing B. Finance C. Operations D. Research and development - CORRECT ANSWERS-C. Operations Which of the following best describes the difference between the role of finance versus the role of accounting in an organization? A. Accounting captures the day-to-day transactions of the business. Finance provides financial modeling and investment advice to the organization. B. Accounting and finance are terms used interchangeably to describe the business function led by a chief financial officer (CFO) C. Finance is responsible for budgeting. Accounting is responsible for tracking expenditures. D. Finance tracks financial metrics. Accounting ensures the company's books are balanced - CORRECT ANSWERS-A. Accounting captures the day-to-day transactions of the business. Finance provides financial modeling and investment advice to the organization Which of the following best describes HR's cross-functional relationship with sales? A. Collaborating on ways to manage costs B. Managing labor relations in different markets C. Aligning incentive programs with local practices D. Collaborating with operations to develop staffing plans - CORRECT ANSWERS-C. Aligning incentive programs with local practices What is HR's primary strategic value to the organization? A. Ability to recruit top talent for strategic initiatives B. Intimate knowledge of all core functional business areas C. Ensuring that the company is free from litigation D. Training and development of staff aligned to key strategic initiatives - CORRECT ANSWERS-B. Intimate knowledge of all core functional business areas

Which of the following best describes HR's primary contribution to an organization's strategic plan? A. HR serves the needs of the entire organization as subject-matter experts (SMEs) B. HR provides the executive team with a menu of administrative tasks that it can execute more efficiently C. HR interprets various HR metrics for the executive team to show how HR creates value to the organization D. HR utilizes its "seat at the table" to share how additional HR staff can support the organization by providing better customer service - CORRECT ANSWERS-A. HR serves the needs of the entire organization as subject- matter experts (SMEs) The executive board of a test preparation company considers franchising. What would be the best organizational structure? A. Centralized B. Decentralized C. Matrix D. Functional - CORRECT ANSWERS-B. Decentralized Why should HR be involved in the strategy formulation, development, implementation, and evaluation of a business? A. Staffing projections significantly contribute to a company's strategic direction B. Ensure that HR has a "seat at the table" so that the voice of the people can be heard C. Depending on the strategic orientation of the company, HR's role may differ D. Ensure the strategy is compliant with federal, state, and local regulations - CORRECT ANSWERS-C. Depending on the strategic orientation of the company, HR's role may differ Which functional areas might be a part of the decision-making process regarding the implementation of a new HRIS? A. An HRIS is a database to house employee information. Only HR needs to be part of determining how best to do so. B. Since this is an information system, it makes the most sense for IT to select the software that will run seamlessly on the company's existing platform. C. HR and IT D. HR, IT, finance, accounting, and sales - CORRECT ANSWERS-D. HR, IT, finance, accounting, and sales

Farough wants to return to work as an administrative assistant 2 days after carpal tunnel surgery on her right hand. She is right handed. The medical certification states the she can use her right hand in 14 days. If her employer agrees, which of the following return to work policies apply in this case? A. Reasonable accommodation B. Fit-for-duty exam C. Modified duty D. Interactive dialogue - CORRECT ANSWERS-C. Modified duty What qualifies as having a "disability" under the ADA? A. A physical or mental impairment that substantially limits three or more major life activities, a record of such an impairment, or you are regarded as having such an impairment B. A physical or mental impairment that substantially limits one or more major life activities, a record of such an impairment, or you are regarded as having such an impairment C. A physical or mental impairment that substantially limits two or more major life activities, a record of such an impairment, or you are regarded as having such an impairment D. A physical or mental impairment that substantially limits four or more major life activities, a record of such an impairment, or you are regarded as having such an impairment - CORRECT ANSWERS-B. A physical or mental impairment that substantially limits one or more major life activities, a record of such an impairment, or you are regarded as having such an impairment How many employees does a company need to have in order to comply with the American Disabilities Act (ADA)? A. 25 employees B. 15 employees C. 20 employees D. 10 employees - CORRECT ANSWERS-B. 15 employees The ADA makes it unlawful to discriminate in employment practices such as: A. Benefits B. Promotions C. Pay D. All of the above - CORRECT ANSWERS-D. All of the above Deemed a moral and social obligation to amend historical wrongs and eliminate the present effects of past discrimination is a(n):

A. Code of conduct B. Vets 100 report C. Affirmative action plan D. EEO-1 report - CORRECT ANSWERS-C. Affirmative action plan Federal contractors above a dollar limit of ________ are required to institute affirmative action plans. A. $50, B. $100, C. $25, D. $200,000 - CORRECT ANSWERS-A. $50, Who is required to file an annual EEO-1 report? A. All private employers that are subject to Title VII and have 50 or more employees B. All private employers that are subject to Title VII and have 75 or more employees C. All private employers that are subject to Title VII and have 100 or more employees D. All private employers that are subject to Title VII and have 150 or more employees - CORRECT ANSWERS-C. All private employers that are subject to Title VII and have 100 or more employees A progressive discipline process generally starts with: A. Performance improvement plan B. Co-worker warning the employee C. Verbal warning D. Written warning - CORRECT ANSWERS-C. Verbal warning What is the main reason a company would want to have a progressive disciplinary policy? A. Investors like seeing proper policies B. It makes the HR department job's much easier C. Marketing and operations require this of the HR department D. Employees are treated fairly and to cultivate a positive corporate culture - CORRECT ANSWERS-D. Employees are treated fairly and to cultivate a positive corporate culture A series of increasingly severe penalties for repeated offenses is called: A. Performance evaluation

B. Progressive discipline policy C. Performance improvement plan D. Formal discipline policy - CORRECT ANSWERS-B. Progressive discipline policy Ralph is the AVP of infrastructure for a small healthcare consulting company. He is concerned because he has had three employees resign in the last 3 months and his department is right in the middle of a major project deliverable. As his HR business partner, what metrics would be most useful to Ralph as you both determine the next course of action? A. Turnover ratio B. Number of grievances C. Cost per hire D. All of the above - CORRECT ANSWERS-D. All of the above Which of the following is the best example of a web metric that HR professionals can leverage to support a company's talent acquisition activities? A. Tracking referral sources B. Tracking number of fans C. Tracking number of web site followers D. Tracking number of retweets - CORRECT ANSWERS-A. Tracking number of referral sources A company operates in a competitive market. To be successful, they need to be able to attract top talent. Part of the objective is to determine whether they are competitive with benefits, compensation, and a reputation as a great place to work. What metric would you use to measure how effective the company is in hiring talent? A. Ratios of offers made to acceptances B. Involuntary resignation turnover C. Hires as a percentage of total employees D. Voluntary employee turnover within 90 days - CORRECT ANSWERS-A. Ratios of offers made to acceptances A call center depends on the level of sales completed per phone call for its success. An employee's ability to establish credibility and achieve customer satisfaction is critical for optimal performance. The company wants to establish a development program for those who may not be performing to expectations. What metric would you use to measure workforce effectiveness under these circumstances? A. Customers per employee

B. Expenses per employee C. Revenue per employee D. Labor cost per employee - CORRECT ANSWERS-C. Revenue per employee A public-sector agency is struggling to meet fiscal responsibilities. The concern is that public retirement funds are outpacing revenues being generated. You are being asked to analyze and present your findings to the leadership team. Which metric would be one of the best to measure? A. Benefit costs as a percentage of revenue B. Benefit costs as a percentage of expense C. Retiree benefit cost as a percentage of expense D. Compensation as percentage of expense - CORRECT ANSWERS-C. Retiree benefit cost as a percentage of expense What is the strategic value of evaluating the relationship of employee salaries to the pay range midpoint? A. To determine pay compression B. To determine whether pay rates are competitive to the market C. To determine the company's overall cost per employee D. To establish position pay ranges - CORRECT ANSWERS-B. To determine whether pay rates are competitive to the market Which group is experiencing adverse impact? Group / Applicants / Hired Native American / 22 / 2 Asian / 30 / 8 Caucasian / 120 / 35 African-American / 48 / 5 A. Native Americans and Asians B. Caucasians and Native Americans C. African-Americans and Asians D. Native Americans and African-Americans - CORRECT ANSWERS-D. Native Americans and African-Americans Determine the yield ratio of qualified applicants to job offers extended. Total Applicants = 500 Qualified = 50 Offers = 10 A. 20 percent B. 2 percent

C. 10 percent D. 1 percent - CORRECT ANSWERS-A. 20 percent Which of the following is a true statement about measuring days to fill? A. Days to fill should be monitored closely because the longer a position remains open, the more likely it is to go unfilled B. Days to fill (speed) should be evaluated in relation to cost and quality of hire C. It is more effective for companies to hire temporary workers once a key position is open for more than 2 months D. If it is taking a while to fill a position, a company should adjust the total compensation for the position - CORRECT ANSWERS-B. Days to fill (speed) should be evaluated in relation to cost and quality of hire Which of the following can be used to help management measure employee engagement? A. Turnover ratio and total revenue B. Absentee rate and worker's compensation incidence rate C. Cost per hire and absentee rate D. Yield ratio and cost per hire - CORRECT ANSWERS-B. Absentee rate and worker's compensation incidence rate Computer software that simulates a worksheet used to tabulate data and create graphs based on data is known as what tool? A. Presentation B. Application C. Spreadsheet D. Balance sheet - CORRECT ANSWERS-C. Spreadsheet A tool that holds an extensive amount of information such as employee contact information, wages, and benefits is called a: A. Database B. Graphs C. Software D. Cells - CORRECT ANSWERS-A. Database Software that allows an organization to use a collection of integrated applications to manage business processes and automate many tactical functions is known as a(n): A. Applicant tracking system (ATS) B. Enterprise resource planning (ERP)

C. Time and attendance (TAA) program D. Learning management system (LMS) - CORRECT ANSWERS-B. Enterprise resource planning (ERP) A request for information from a database table or a combination of tables is called a: A. Memo B. Query C. Spreadsheet D. Graph - CORRECT ANSWERS-B. Query Which of the following applications would you use if you wanted to see a non-relational view of data that will be used for frequent calculations and statistical comparison? A. Presentation B. Database C. Spreadsheet D. Report - CORRECT ANSWERS-C. Spreadsheet Which of the following applications would you use if multiple people will update the application and run complex queries from it? A. Presentation B. Database C. Spreadsheet D. Report - CORRECT ANSWERS-B. Database Using a spreadsheet you need to combine two lists, one with employee hire dates and salary and the other with department heads and bonus results. What is the name of the function that combines two lists into a single list? A. Pivot Table B. Sorting C. Filter D. Vlookup - CORRECT ANSWERS-D. Vlookup A tool found in spreadsheets that can automatically sort, count, total, or average data and display it in a table is called a: A. Pivot table B. Sorting C. Filter D. Vlookup - CORRECT ANSWERS-A. Pivot Table

A visual display of HR metrics at a high level is called a: A. Spreadsheet B. Dashboard C. Presentation D. Report - CORRECT ANSWERS-B. Dashboard A statistical analysis tool that give an overview of variables that tend to go up and down together and in a specific direction, such as data that shows the cost of recruitment rises as the turnover number increases, is called a: A. Database B. Filter C. Spreadsheet D. Correlation - CORRECT ANSWERS-D. Correlation One of the key benefits of conducting an employee survey is: A. To stay competitive in driving employee motivation, retention, and productivity B. To establish an annual routine of asking employees questions about the workplace C. To keep leaders on their toes about being nice to employees and paying them well D. To keep employees from complaining about the workplace, leaders, pay, and benefits - CORRECT ANSWERS-A. To stay competitive in driving employee motivation, retention, and productivity What is the best way to help employees overcome concerns of confidentiality when using web-based survey tools? A. There is no security over the Web; have employees use paper-based surveys only B. Have leaders or security watch over the computer while employees participate in the survey C. Use random protected passwords and third-party administration and establish a good communication plan D. Ignore the employee concerns about confidentiality and require employees to participate anyway - CORRECT ANSWERS-C. Use random protected passwords and third-party administration and establish a good communication plan When survey results are vague and difficult to determine what employees are saying, which is the best way to validate the data? A. Re-administer the entire survey; people will understand

B. Find out how individual employees answered the survey C. Conduct focus group sessions to gain further insights D. Throw away the survey; anything vague is worthless - CORRECT ANSWERS-C. Conduct focus group sessions to gain further insights A type of interview that depends on job analysis to identify critical job requirements, such as competencies for each position, by focusing on what the person has done in previous situations is called a(n): A. Phone interview B. Targeted selection interview C. Observation interview D. Panel group interview - CORRECT ANSWERS-B. Targeted selection interview A structured interview in which the interviewer asks a series of predetermined questions is called a(n): A. Panel interview B. Targeted selection C. Patterned interview D. Observed interview - CORRECT ANSWERS-C. Patterned interview An interview format in which one participant is interviewed by a group of interviewers at one time is called a(n): A. Panel interview B. Targeted interview C. Patterned interview D. Observed interview - CORRECT ANSWERS-A. Panel interview Ensuring that a test or survey effectively measures what it is supposed to measure is known as: A. Effectiveness B. Quality C. Auditing D. Validity - CORRECT ANSWERS-D. Validity When a test or survey's measurement consistently measures what it is supposed to, it is known as: A. Quality B. Reliability C. Validity D. Effectiveness - CORRECT ANSWERS-B. Reliability

Collecting and analyzing work samplings or reviewing employee logs is an example of what type of data collection method? A. Observation B. Panel C. Structured D. Semi-structured - CORRECT ANSWERS-A. Observation An interview in which the interviewer determines the major questions beforehand but allows sufficient flexibility to probe into other areas is known as a(n): A. Structured interview B. Semi-structured interview C. Observation D. Panel - CORRECT ANSWERS-B. Semi-structured interview A short document, or section of a document, that provides a brief overview of a longer report, proposal, or business plan is known as a(n): A. Analysis B. Recommendations C. Problem statement D. Executive summary - CORRECT ANSWERS-D. Executive summary A graphical representation of data using bars, often in different heights depending on the distribution of numerical data, is called a: A. Pie chart B. Histogram C. Scatter graph D. Line graph - CORRECT ANSWERS-B. Histogram A type of graph in which a circular shape is divided into sections that each represents a proportion of the whole is called a: A. Pie chart B. Histogram C. Scatter graph D. Line graph - CORRECT ANSWERS-A. Pie chart A type of chart used to visualize the trend of something over time is called a: A. Pie chart B. Histogram

C. Frequency distribution D. Line graph - CORRECT ANSWERS-D. Line graph What is the difference between a histogram and a bar chart? A. A histogram plots quantitative data; a bar chart plots categorical data B. A histogram measures quality data; a bar chart measures quantitative data C. A histogram plots quantitative data; a bar chart plots quantitative data D. A histogram measures quality data; a bar chart measures quality data - CORRECT ANSWERS-A. A histogram plots quantitative data; a bar chart plots categorical data Comparing an organization's performance against the "best practices" of other leading companies is known as: A. Competition B. Metrics C. Benchmarking D. Analytics - CORRECT ANSWERS-C. Benchmarking A performance metric used in strategic management to identify, report, and improve various internal functions of a business and resulting external results is called: A. Benchmarking B. Balanced scorecard C. Performance evaluation D. Business intelligence - CORRECT ANSWERS-B. Balanced scorecard The estimation of the likelihood of an event becoming a reality in the future, based on available data from the past, is known as: A. Benchmarking B. Forecasting C. Metrics D. Executive summary - CORRECT ANSWERS-B. Forecasting Creating statistical models that predict demand for the next year, given relatively objective statistics from the previous year, is known as: A. Graph B. Metrics C. Benchmarking D. Trend analysis - CORRECT ANSWERS-D. Trend analysis

What provides insight into business trends and patterns and helps improve decisions? A. Pie chart B. Executive summary C. Business intelligence D. Histogram - CORRECT ANSWERS-C. Business intelligence A hospital has decided to use facial recognition technology to determine which employees are allowed to enter the maternity ward. Advocates state that the added security measures help families feel more secure. Without prior public notice, this collection of bio-metric data is a threat to what? A. Employee privacy and identity theft B. Hospital security procedures C. Police investigation of unwelcome hospital visitors D. The hospital's customer service ratings - CORRECT ANSWERS-A. Employee privacy and identity theft Which of the following is a disadvantage of Internet recruiting? A. Increase in unqualified candidates B. Targets specialized skills C. Increases the candidate pool D. Improves candidate mapping - CORRECT ANSWERS-A. Increase in unqualified candidates An employee of a national coffee re-seller was recently denied a promotion. Since then, he has made several negative statements about the company culture, pay, and promotional opportunities via multiple social media web sites. The facilities manager wants HR's support in discouraging this type of communication by other employees. As the HR director, how would you address this concern? A. Train supervisors on the provisions of the Electronic Communications and Privacy Act B. Develop a company privacy policy that clarifies what is expected of the employee in regard to social media C. Train staff on the provisions of the Privacy Act of 1974 D. Develop a company privacy policy that details Internet use - CORRECT ANSWERS-B. Develop a company privacy policy that clarifies what is expected of the employee in regard to social media What is one benefit of big data to HR? A. Help identify more consumers

B. Improve sales forecasting accuracy C. Provide easier access to employee data D. Predictive analytics result in better employment risk management - CORRECT ANSWERS-D. Predictive analytics result in better employment risk management Which of the following will help a company minimize any negative impact to data integrity? A. A policy that prohibits the sharing of passwords and the utilization of monitoring software that tracks and blocks the attempted download of phishing programs or malware B. A policy that prohibits the use of social networking sites C.A policy that prohibits the sharing of confidential information with competitors D. A policy that prohibits sending unsolicited e-mails to outside vendors - CORRECT ANSWERS-A. A policy that prohibits the sharing of passwords and the utilization of monitoring software that tracks and blocks the attempted download of phishing programs or malware Which of the following generally describes a security concern where a user deliberately accesses another user's computer without permission? A. Hacking B. Phishing C. E-card D. Security alert - CORRECT ANSWERS-A. Hacking Which of the following is the best description of software that is managed remotely where the organization is charged only for the number of users and the bandwidth they use? A. Cloud computing B. SaaS C. ASP D. SLA - CORRECT ANSWERS-B. SaaS Which of the following is true with regard to effective technology communication policies? A. ISO 9000 compliant B. Employees are aware that they are free to make online postings so long as they are anonymous C. The organization reserves the right to monitor all technology use from or to company equipment