HUC Mock Certification Exam 2024/2025: Practice Questions and Answers, Exams of Nursing

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HUC MOCK CERTIFICATION EXAM 2024
HUC MOCK CERTIFICATION EXAM 2024\2025 WITH GUARANTEED ACCURATE ANSWERS |VERIFIED A discrepancy report sent by the central services department (CSD) is a list of items that were: - ACCURATE ANSWERS✔✔ used from a nursing unit supply closet but were not charged to any patient. A discrepancy report is a list of items used from a nursing unit supply closet but not charged to any patient. Which of the following items cannot be sent in the pneumatic tube system? - ACCURATE ANSWERS✔✔ Cerebrospinal fluid (CSF) specimens CSF specimens are obtained by a painful procedure and cannot be sent through the pneumatic tube system. The system may break down, the specimen may be misdirected, or the tubes may leak or break.

The printer in the nursing station is not functioning properly. The health unit coordinator (HUC) would notify the: - ACCURATE ANSWERS✔✔ Information Technology (IT) Department. IT would be responsible for repairing electronic equipment. The HUC has been informed that a patient s telephone is not functioning properly. The department that the HUC would notify of the problem would be the: - ACCURATE ANSWERS✔✔ Information Technology (IT) Department. The HUC would notify IT of the need to repair or replace the patient s telephone. When the electronic medical record (EMR) is implemented and a nurse requests that a telemetry strip be saved for a patient, the HUC would: - ACCURATE ANSWERS✔✔ scan the strip into the patient s EMR. When the EMR is implemented and a telemetry strip is to be saved, the HUC would scan the strip into the patient s EMR. When the EMR is implemented, documents faxed from an outside facility would be: - ACCURATE ANSWERS✔✔ scanned into the patient s EMR. Faxed documents would be scanned into the patient s EMR

The HUC notes that there are four labeled chart forms in a discharged patient s chart that have no documentation on them. The correct action for the HUC to take would be to: - ACCURATE ANSWERS✔✔ shred the forms. Forms that do not have documentation on them and that contain patient ID labels are shredded to ensure patient confidentiality. The HUC has been asked to thin a patient s chart. The thinned-out records would be: - ACCURATE ANSWERS✔✔ placed in an envelope, labeled with the patient s ID label, and kept on the nursing unit until the patient is discharged or moved. Thinned-out records would be placed in an envelope, labeled with the patient s ID label, and kept on the nursing unit until the patient is transferred or discharged. The HUC would also write the date that the chart was thinned and write their initials on the envelope. The abbreviation CPOE stands for: - ACCURATE ANSWERS✔✔ computer physician order entry. CPOE stands for computerized physician order entry. Through a computerized program, physicians enter patient orders directly into the patient s EMR, replacing handwritten orders.

Patient confidentiality laws, including a patient s right to not have his or her name listed in the hospital directory, are specified in the: - ACCURATE ANSWERS✔✔ Health Insurance Portability and Accountability Act (HIPAA). The purpose of HIPAA is to protect private individual health information from being disclosed to anyone without the consent of the individual. Joan, an HUC with more than 20 years of experience, is hired for day shift at a busy orthopedic unit. Joan has good organizational skills and immediately notices that the nurses station is set up in a way that makes the HUC s job difficult. Joan should: - ACCURATE ANSWERS✔✔ discuss the changes with the nurse manager. Any changes to the organization of the nursing unit should be discussed with the nurse manager. The nurse manager may consult the nursing unit staff regarding the changes before making a decision. Which of the following would be important for the HUC to note on the patient census worksheet kept near the telephone? - ACCURATE ANSWERS✔✔ A patient is on a temporary pass. A patient out on a temporary pass would be important information for the HUC to note on the patient census worksheet. A nurse on another unit has called three times regarding the transfer of a patient from the intensive care unit (ICU) to a floor nursing unit. The

nurse who will be caring for the patient to be transferred states that he is too busy to receive another patient now. The nurse from ICU becomes abusive to the HUC, stating that she is just as busy and needs to bring the patient now. The best option for the HUC would be to: - ACCURATE ANSWERS✔✔ ask the nurse to hold while a definite time is requested as to when the patient can be sent. Ask the nurse to hold while a definite time is obtained as to when the nurse in ICU will be able to send the patient. (Chapter 4 addresses telephone etiquette, and Chapter 5 addresses assertiveness.) Dave, the HUC, observes a co-worker who is copying the medical record of a patient whom the co-worker knows personally, without a doctors order to do so. The appropriate action for Dave to take would be to: - ACCURATE ANSWERS✔✔ notify the nurse manager. The co-worker is committing an unlawful act, and the nurse manager should be notified. Which of the following departments would intervene if a patient had concerns regarding whether his insurance would pay for his hospital stay? - ACCURATE ANSWERS✔✔ Case management A case manager acts as a liaison among the patient, doctor, and insurance company.

The go-to person when the unit elevators, pneumatic tube system, patient call lights, or televisions are not functioning or there is a problem with plumbing or temperature is the: - ACCURATE ANSWERS✔✔ HUC. The HUC is the go-to person when the unit elevators, pneumatic tube system, patient call lights, or televisions are not functioning or there is a problem with plumbing or temperature. Which of the following actions could cause a serious error when the fax machine is used? - ACCURATE ANSWERS✔✔ Using the redial button to fax pharmacy copies Using the redial button without checking the number to which the document is being sent could result in the document being sent to the wrong location. This could cause a breach in confidentiality. One of the benefits of the EMR with CPOE is that: - ACCURATE ANSWERS✔✔ the doctors orders are automatically sent to the appropriate departments. The doctors orders are sent automatically to the appropriate departments when the EMR with CPOE is implemented. An employee s computer activity on the Internet: - ACCURATE ANSWERS✔✔ may be tracked.

Computer activity, including use of the Internet and looking up lab results of a personal friend on another unit, may be tracked. roommate is smoking in their bathroom and the smell bothers him. The appropriate response would be to: - ACCURATE ANSWERS✔✔ tell him his nurse will be notifed. Advise the patient that his nurse will be notified. HUCs interactions with patients are discussed on. Surfing the Web means: - ACCURATE ANSWERS✔✔ using different search engines on the Web to locate information. Surfing the Web means to use different search engines on the Web to locate information. Hospitals can account for equipment, patients, personnel, and processes throughout the facility with the use of: - ACCURATE ANSWERS✔✔ Global Positioning System (GPS) tracking systems. hospital personnel, and equipment; controlling temperatures; reducing or preventing hospital theft; and identifying people. A patient s wife confides in Monica, the HUC, that they have no food in the house and cannot afford the medications that her husband needs. The

doctor has written a discharge order for the next day. The best option for Monica would be to: - ACCURATE ANSWERS✔✔ notify the social service worker or case manager who has been arranging the patient s discharge. Notify the social worker of the case manager who has been arranging the patient s discharge. The HUC also would notify the patient s nurse. A respiratory therapist asks the HUC to make a new ID bracelet for 121

1. The best response that the HUC could make would be to: - ACCURATE ANSWERS✔✔ ask for the patient s name. The best response for the HUC would be to ask for the patient s name. Patients should be referred to by name, not by room and bed number or by diagnosis. A Native American patient approaches the nurses station and tells the HUC that he feels disrespected because no one understands Native American culture and his requests are ignored. The HUC s best response would be to: - ACCURATE ANSWERS✔✔ ask for more information and advise him that his concerns will be relayed to his nurse. The HUC s best response would be to ask for more information and advise him that his concerns will be relayed to his nurse. It is important to provide culturally sensitive care.

A patient is admitted to the ICU in critical condition. A group of concerned family members is standing in the hall. The noise level is getting very loud, and it is disturbing to other patients. The best action for the HUC to take would be to: - ACCURATE ANSWERS✔✔ show family members to the waiting area and advise them that the nurse will be notified of their presence. The best action for the HUC to take would be to show family members to the waiting area and advise them that the nurse will be told of their presence. Point out to them that they will be more comfortable in the waiting area, and suggest that they could go to the cafeteria for coffee or a bite to eat. (Chapter 5 addresses communication and assertiveness skills.) The wife of an elderly patient angrily complains to the HUC that her husband has been lying in a wet bed for 2 hours. Which of the following responses would be appropriate? - ACCURATE ANSWERS✔✔ "I can see that you are angry. I will tell his nurse that he needs attention immediately." Recognizing the anger and addressing the patient's concern would be the approriate response. Answers b, c, and d are aggressive. (Effective communication is discussed in Chapter 5.) The code or crash cart is stocked by the: - ACCURATE ANSWERS✔✔ CSD and pharmacy departments.

The code or crash cart is stocked by the CSD and pharmacy departments. An infant protective system, such as Hugs®, is a system that is designed to: - ACCURATE ANSWERS✔✔ prevent infants from being removed from a health care facility without permission. Hugs® is an example of an alarm system that includes monitoring software and an ankle bracelet that contains a tiny radio transmitter, designed to prevent removal of infants from a health care facility without authorization. Dr. Smith s handwriting is very difficult to read. Often, the HUC has to take the chart to the patient s nurse to assist in reading the orders and still ends up having to call Dr. Smith for verification. The best solution for this problem would be to: - ACCURATE ANSWERS✔✔ ask Dr. Smith to wait until the orders are read before leaving, in case there are questions. The best solution would be to ask Dr. Smith to wait until the orders are read before leaving, in case there are questions. Doctors usually appreciate this approach, and it saves time for the HUC and the doctor. The purpose of a résumé is to: - ACCURATE ANSWERS✔✔ get an interview.

The purpose of a résumé is to get an interview. The résumé is a marketing tool intended to create interest in one s abilities and potential. Cindi, an HUC, has floated to the neonatal intensive care unit (NICU) and has never worked there before. One of the nurses who is routinely assigned to that unit tells Cindi that she is incompetent and does not know what she is doing when Cindi cannot find forms that she asked her to find. Cindi's best response would be to: - ACCURATE ANSWERS✔✔ reply, "It must seem that I'm incompetent. I have not worked on this unit before. Can you tell me where those forms are stored?" "It must seem that I'm incompetent. I have not worked on this unit before. Can you tell me where those forms are stored?" This response acknowledges that there is some validity to the nurse's comment, although the HUC is not internalizing the comment. (Chapter 5 discusses assertiveness skills.) Dr. Williams asks the HUC how her patient, Manny Gomez, is doing. The HUC s best response would be: - ACCURATE ANSWERS✔✔ I will find Mr. Gomez s nurse, Sue, and will ask her to speak to you. I will find Mr. Gomez s nurse, Sue, for you. This response shows the HUC s willingness to be helpful. (See telephone etiquette.) Dr. Cohen throws a report in front of the HUC and states that it was filed in the wrong patient's chart. The HUC's best response would be: - ACCURATE ANSWERS✔✔ "I can see that you're upset, but please

don't throw misfiled reports at me again. I'll file it in the correct patient chart." "I can see that you're upset, but please don't throw misfiled reports at me again. I'll file it in the correct patient chart." (Chapter 5 addresses assertiveness techniques.) A student HUC is assigned to work with John, an experienced HUC. John has worked with this student once before for a week and noticed that she is not retaining anything she has been told. She takes long breaks and becomes defensive when it is pointed out what she is doing wrong. John s best option would be to: - ACCURATE ANSWERS✔✔ talk to the student s instructor and the nurse manager. Talk to the student s instructor and the nurse manager; the HUC would not be doing the student, the hospital, or the instructor justice by not bringing the matter to their attention. A new employee has been placed with an experienced HUC for 2 weeks of orientation. The HUC continuously leaves the new employee alone and is not spending time to orient her to the nursing unit. The new employee feels that the HUC is taking advantage of the situation. The new employee s best response would be to: - ACCURATE ANSWERS✔✔ tell the HUC how she feels and ask that more time be spent showing her what she needs to know. Tell the HUC how she feels, and ask that more time be spent showing her what she needs to know.

One guideline to remember when preparing for either an in-person or telephone interview is to: - ACCURATE ANSWERS✔✔ think in advance of work situations and how you would handle them. One guideline to remember when preparing for either an in-person or telephone interview is to think in advance of work situations and how you would handle them. National guidelines that serve as a model of performance by which HUCs should conduct their actions are known as a: - ACCURATE ANSWERS✔✔ standard of practice. Standard of practice is used as a model of performance by which HUCs shall conduct their actions. A newly hired nurse has been assigned to sit with and observe the HUC for a day. The nurse acts bored and resentful while the HUC demonstrates use of the computer system. The HUC's best response would be to: - ACCURATE ANSWERS✔✔ remind the nurse that there are times when the HUC will be away from the desk when he will want to locate lab results or order a stat lab. Remind the nurse that there are times when the HUC will be away from the desk, and he may wish to locate lab results or order a stat lab. (Chapter 5 addresses communication and assertiveness techniques.)

When a copy of a patient s current records is requested in a doctors order and the HUC is not sure of the proper procedure, the best option for the HUC would be to: - ACCURATE ANSWERS✔✔ follow the procedure for copying patient records as outlined in the policy and procedure manual. The best option for the HUC would be to follow the procedure for copying patient records as outlined in the policy and procedure manual. Which of the following tasks would be outside the HUC s scope of practice? - ACCURATE ANSWERS✔✔ Answering all visitor questions regarding patient care, treatment, and progress Answering all visitor questions related to patient care, treatment, and progress would be outside the HUC s scope of practice. When the EMR with CPOE is implemented, the HUC would be notified of an HUC task by: - ACCURATE ANSWERS✔✔ an icon (usually a telephone) that would appear next to the patient s name on the patient census on the computer screen. When the EMR with CPOE is implemented, the HUC would be notified of an HUC task by an icon (usually a telephone) that would appear next to the patient s name on the patient census on the computer screen.

Interventional radiology procedures are: - ACCURATE ANSWERS✔✔ minimally invasive image-guided procedures. Interventional radiology procedures are minimally invasive image- guided procedures to diagnose and treat diseases in nearly every organ system. The interventional radiologist combines expertise in performing procedures with knowledge of routine diagnostic imaging. A locator device may be used to: - ACCURATE ANSWERS✔✔ locate and communicate with nursing personnel. A locator device may be used to locate and communicate with nursing personnel who are wearing a locator device. An effective method of preparing for a yearly evaluation would be to: - ACCURATE ANSWERS✔✔ keep a record of in-services, educational classes, professional association involvement, and any extra contributions that you have made in your work, to take with you to your evaluation. An effective method of preparing for a yearly evaluation would be to keep a record of in-services, educational classes, professional association involvement, and any extra contributions that you have made in your work.

A fire has been reported and the fire code announced. The HUC s next action may be to: - ACCURATE ANSWERS✔✔ close all patient room doors. The HUC s next action may be to close all patient room doors. When a patient s code arrest is occurring on the nursing unit, the HUC s responsibility would be to: - ACCURATE ANSWERS✔✔ remain on the unit and carry out orders as necessary. The HUC s responsibility during a patient s code arrest is to remain on the unit and carry out orders as necessary. Nursing personnel are at low risk of contracting the human immunodeficiency virus (HIV) from a patient who is HIV positive because: - ACCURATE ANSWERS✔✔ universal, also called standard, precautions are used with all patients. Universal, also called standard, precautions are used with all patients. The abbreviation PPE stands for: - ACCURATE ANSWERS✔✔ personal protective equipment. PPE includes goggles, gloves, masks, and so forth.

The best protection from infection is: - ACCURATE ANSWERS✔✔ good handwashing habits. The best protection from infection is to develop good handwashing habits. An example of a situation in which the hospital would institute a disaster procedure would be: - ACCURATE ANSWERS✔✔ an airplane crash. An airplane crash is an example of a disaster that could involve multiple patients. Infectious diseases usually are not transmitted by: - ACCURATE ANSWERS✔✔ inanimate objects. Infectious diseases usually are not transmitted by inanimate objects. p. 419 Which of the following is a common hospital-acquired infection? - ACCURATE ANSWERS✔✔ Staphylococcus. Staphylococcus is a common hospital-acquired or nosocomial infection. A condition transmitted by body fluids that is more contagious than HIV is: - ACCURATE ANSWERS✔✔ hepatitis B virus (HBV).

HBV is a condition transmitted by body fluids that is more contagious than HIV. A well-dressed man approaches the nurses station and states that he is the attorney representing Mr. Ross Engelhart, who has NINP written on his chart (a written doctors order). The man asks whether Mr. Engelhart is a patient on the unit. The HUC s best response would be to: - ACCURATE ANSWERS✔✔ deny having any knowledge of a Mr. Engelhart. The HUC s best response would be to deny having any knowledge of a Mr. Engelhart; if the man persists, refer him to the nurse manager. A friend of the HUC is a patient on the nursing unit. The patient's husband is also a friend of the HUC. The patient and her husband are having marital problems. The husband has visited his wife once since her hospitalization but calls the HUC at home to ask why his wife is in the hospital. The HUC's best response would be to: - ACCURATE ANSWERS✔✔ advise the patient's husband that his wife's hospitalization cannot be discussed. The HUC's best response would be to advise the patient's husband that his wife's hospitalization cannot be discussed. pp. 90- A patient who is admitted to the nursing unit asks the HUC to show him his chart. The HUC s best response would be to: - ACCURATE

ANSWERS✔✔ advise the patient that his nurse and doctor will be advised of his request. The HUC s best response would be to advise him that his nurse and doctor will be notified of his request. A restraining order prohibits the father of a pediatric patient from having any contact with the child or his mother. The HUC sees the father step off the elevator and walk toward the patient s room. The HUC s best response would be to: - ACCURATE ANSWERS✔✔ call security immediately. The HUC s best response would be to call security immediately. An informed consent means that: - ACCURATE ANSWERS✔✔ the surgical procedure, risks, alternatives, and expected outcomes have been explained to the patient. An informed consent means that the surgical procedure, risks, alternatives, and expected outcomes have been explained to the patient. The Joint Commission (TJC) requires that all hospitals provide a copy of the following to patients upon admission: - ACCURATE ANSWERS✔✔ a copy of the patients bill of rights. TJC requires that all hospitals provide a copy of the Patients Bill of Rights to each patient upon their admission.

A patient approaches the nurses station and states that she is very unhappy with the care and with her doctor s treatment. The patient tells the HUC that she is leaving the hospital. The HUC s best response would be to: - ACCURATE ANSWERS✔✔ ask the patient to please wait until her nurse comes to talk to her. The HUC s best response would be to ask the patient to please wait until her nurse comes to talk to her. A friend of the HUC is admitted to the hospital with a diagnosis of pneumonia. The friend has confided in the HUC that she may have acquired immunodeficiency syndrome (AIDS). The HUC would share this information with: - ACCURATE ANSWERS✔✔ no one. The HUC should share this information with no one. A nurse from another unit approaches the HUC in the cafeteria and states that there is a rumor that a patient admitted to the unit where the HUC works was involved in a shooting that morning. The HUC s best response would be to: - ACCURATE ANSWERS✔✔ remind the nurse that patient information cannot be discussed. The HUC s best response would be to remind the nurse that patient information cannot be discussed.

A patient approaches the nurses' station and tells the HUC that she is having second thoughts about a procedure that is scheduled for that morning. The HUC's best response would be to: - ACCURATE ANSWERS✔✔ tell the patient that her nurse will be asked to come in and discuss it with her. The HUC's best reponse would be to tell the patient that her nurse will be asked to come in to discuss it with her. (Chapter 5 addresses Maslow's Hierarchy of Needs and communication skills, and Chapter 6 addresses informed consent.) How could an HUC working at a hospital transitioning to EMR with CPOE prepare for the changes this will cause in their responsibilities? - ACCURATE ANSWERS✔✔ Take additional computer classes Completing computer classes to become efficient in or to acquire a working knowledge of advanced word processing, databases, spreadsheets, and e-mail will prepare the HUC for changes that will come with implementation of the EMR with CPOE. A patient tells the HUC that his doctor talks over his head and he is concerned about his condition. He tells the HUC that the doctor stops into his room to tell him the test results and then leaves without asking if he understands what they mean. The HUC s best response would be to: - ACCURATE ANSWERS✔✔ advise the patient that his concerns will be relayed and his nurse will come talk to him.

The HUC s best response would be to advise the patient that his concerns will be relayed and his nurse will come to talk to him. (Chapter 5 addresses Maslow s Hierarchy of Needs and communication skills.) A consult with Dr. John Silverman has been ordered for a patient who was admitted to the orthopedic unit with a fractured femur. When looking through the doctors roster for Dr. Silverman s telephone number, the HUC finds that two Dr. John Silvermans are listed. The best option for the HUC would be to: - ACCURATE ANSWERS✔✔ check the doctor specialties and call Dr. John Silverman the orthopedist. The best option for the HUC would be to call the Dr. John Silverman who is an orthopedist. The HUC is working on the surgical ICU. A consulting specialist writes an order that a patient may be transferred to a floor unit. The HUC would: - ACCURATE ANSWERS✔✔ call the attending doctor to obtain an order to transfer the patient. The EMR with CPOE has been implemented. A doctor hands the HUC a handwritten progress note to scan into a patient s EMR. The appropriate response by the HUC would be to: - ACCURATE ANSWERS✔✔ scan the progress notes as requested. The appropriate response by the HUC would be to scan the progress notes as requested.

The HUC observes a man who is becoming increasingly angry as he is speaking to a nurse on the nursing unit. The HUC can see that the nurse is becoming anxious. The best action that the HUC could take would be to: - ACCURATE ANSWERS✔✔ call security immediately. The best action for the HUC to take would be to call security immediately. A nurse asks the HUC to call a code, a doctor is waiting for the HUC to assist him in locating a patient s chart, a visitor is standing at the desk to ask a question, and the telephone is ringing. What would be the appropriate sequence by which the HUC should handle these tasks? - ACCURATE ANSWERS✔✔ (1) Call the code, (2) answer the telephone, (3) answer the visitor s question, and (4) assist the doctor in finding his patient s chart. The appropriate sequence by which the HUC should handle these tasks would be: (1) call the code, (2) answer the telephone, (3) answer the visitor s question, and (4) assist the doctor in finding his patient s chart. The HUC can acknowledge the presence of the doctor and visitor to let them know that she will be with them shortly while placing the call for the code and then answering the ringing telephone. Which of the following is an advantage of being a member of NAHUC?

• ACCURATE ANSWERS✔✔ Professional representation Professional representation is an advantage of membership in NAHUC.

When transcribing a patient s orders, the HUC notes that the hospitalist has ordered ampicillin for Mary Jackson. Ms. Jackson s chart is labeled that she is allergic to penicillin. The best option for the HUC would be to: - ACCURATE ANSWERS✔✔ notify the hospitalist of the patient s allergy to penicillin. The best option for the HUC would be to notify the hospitalist of the patient s allergy to penicillin. The Clinical Decision Support System (CDSS) reminds the doctor of any allergies the patient may have that are in conflict with orders entered. If this software is not in place, the HUC should be vigilant in notifying health care providers of any patient allergies that may have been overlooked. It is 2:00 PM, and the HUC discovers an order written for a patient that reads, PCXR this AM. The HUC did not see this earlier. The best option for the HUC would be to: - ACCURATE ANSWERS✔✔ order the PCXR, call the diagnostic imaging department to explain the situation, and notify the patient s nurse. The best option for the HUC would be to order the portable chest x-ray (PCXR), call the diagnostic imaging department to explain the situation, and notify the patient s nurse. (Honesty and not covering errors are discussed on.) A HUC preceptor takes long break. The HUC clinical student should: - ACCURATE ANSWERS✔✔ take appropriate breaks.

The HUC student should take appropriate breaks often a facility will hire an HUC student before or after their clinical experience. Vompleting a clinical experience should be treated as an extended interview. Which of the following orders is a standing order? - ACCURATE ANSWERS✔✔ Regular diet An order for a regular diet would stay in effect until the doctor changes or discontinues the order, and therefore would be a standing order. Which of the following orders is a prn order? - ACCURATE ANSWERS✔✔ Tylenol 500 mg PO q4 6h for H/A Tylenol 500 mg PO 4 6 hr for H/A would be administered to the patient every 4 to 6 hours when he complains of a headache; this is a prn order. Lomotil tab 1 PO qid until diarrhea subsides is which of the following types of orders? - ACCURATE ANSWERS✔✔ Short-series order Lomotil tab 1 PO qid until diarrhea subsides would be administered four times a day until the patient s diarrhea goes away; this order would be a short-series order. Parenteral therapy is accomplished by: - ACCURATE ANSWERS✔✔ administering fluids, medications, nutritional substances, and blood transfusions through peripheral and central veins.