Human Resource Management Concepts and Practices, Exams of Nursing

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IPMA Modules 1-8 Practice Exam Questions With Complete Solutions

10. What is the reason why many police and firefighters' unions cannot legally strike? Correct Answers Strikes by these unions endanger the public's health and safety. A line manager believes that the HR staff is intruding into his territory and that HR initiatives result in unnecessary trouble and complications. Which of the following statements is true? Correct Answers Every manager within the organization is an HR manager A pregnant Muslim woman with controlled mild diabetes wears a garment covering her from head to feet in conformance to her religion. She has a valid visa allowing her to work in the United States. She has applied to an airline's flight attendant training program and was rejected. On which factor would it be legal to reject her from the training program? Correct Answers Her clothing. A problem with the pre/post measure of evaluating training is: Correct Answers Knowing if the training was responsible for any changes in performance. A recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry, and that some will even use offensive language when speaking to the representatives. The recruiter also informs the applicants that they will be required to be polite, helpful and professional in dealing with all callers, and that their calls will

be monitored by their supervisor. They will also work in a windowless cubicle in rooms holding 100 other customer service representatives. The applicants are allowed to listen to a selection of pre-recorded calls and shown the room in which they will work. This is an example of: Correct Answers A realistic job preview A school district hired a school bus driver without doing a multi- state criminal background check. It checked only in the state in which the school is located. Subsequently, the school bus driver was convicted of kidnapping one of the children who rode his bus. The prosecution in the case revealed that the driver had been convicted ten years earlier of possession of child pornography in another state. The school district is guilty of: Correct Answers Negligent hiring. A union shop requires: Correct Answers That an employee joins the union, usually 30 to 60 days after being hired. A/an __________ is a selection and development device composed of a series of evaluative exercises and tests in which candidates are evaluated by a panel of trained raters. Correct Answers Assessment center According to the concept of __________, the pay for jobs requiring comparable levels of knowledge, skill, and ability should be similar even if actual duties differ significantly. Correct Answers Pay equity After John had taken early retirement at age 59, his old private sector company wants to re-hire him as a consultant. Which of

the following statements is true? Correct Answers This is a common practice by organizations to preserve access to the talents of their experienced former employees. All of the following are compensation objectives of the organization EXCEPT: Correct Answers The lowest total cost of compensation in the industry. All of the following are questions that should be answered before training begins EXCEPT: Correct Answers Will the training require the employees to be paid more? All of the following are reasons for the decline in union membership in the U.S. EXCEPT: Correct Answers Unions lack of success in passing worker-friendly legislation. An admissions clerk in a hospital has recently converted to a religion that requires its members to abstain from work from sunset on Friday to sunset on Saturday. Consequently, he says he can no longer take the regular rotation for weekend duties. He is not qualified for any other positions in the hospital that do not require a weekend rotation. Which of the following actions would be the best immediate response for the HR director to take? Correct Answers The HR director should inquire whether any of the other hospital admissions clerks would be willing to swap schedules and work the weekend rotation. An employee of a unionized organization who is elected to serve as the first-line representative of unionized workers is a: Correct Answers Union steward.

An individual incentive system will be counterproductive when: Correct Answers The organization emphasizes teamwork and cooperation. An intern in the HR department for a chain of grocery stores has been assigned to observe the activities that bakery managers perform during the day. The intern is performing a/an _________ analysis. Correct Answers Job/task An organization has been experiencing a high level of internal movement of employees. Individuals will be hired in entry level jobs, but within six months, most will have transferred or have been promoted to other positions. This job-changing activity is also high in the middle ranges of the organization. Consequently, there is quite a bit of disruption and down-time as job changers learn their new duties. In order to retain the benefits of internal selection, but reduce the turmoil, the HR director has proposed: Correct Answers Requiring that individuals stay in the same job for a minimum period of time before applying for a new internal job An organization has decided to have absolute internal equity in its pay structure. To that end, every job in the organization has been rigorously evaluated and assigned points according to the worth of the job to the organization. The result is that many traditionally female-dominated jobs are paid more than what they are typically paid, and some traditionally male-dominated jobs are paid less than what they are typically paid. Which of the following statements is most likely to be true? Correct Answers The organization's compensation for traditional male jobs will not be externally competitive.

An organization plans to fill a number of openings for entry- level professionals. They are utilizing an extensive process that includes several levels of individual interviews, team interviews, psychological and general ability tests. Much of the interview time is spent on the applicant's philosophy of life and work. This organization can be said to be highly concerned with: Correct Answers Person-organization fit. An organization that wants to be more flexible, encourage competency development, and emphasize career development might want to use which of the following? Correct Answers Broadbanding An organization that was hiring a large number of employees decided to select applicants for formal interviews after the applicants completed an online questionnaire. This is an example of a/an ______________. Correct Answers Pre- screening process As a result of the Civil Service Reform Act of 1978: Correct Answers The Federal Labor Relations Authority administers union/management relations in the federal government. As director of HR, you are discussing cost pressures on your organization with the senior leadership. Two possible options are suggested: reducing the amount of next year's base pay raises for employees or reducing the health benefits program for employees. You are asked which reduction would cause the most dissatisfaction among employees: You say that research

has implied that: Correct Answers Employees will be more upset with reduced health benefits than by lower pay raises. As HR director for a local government, you are discussing the implementation of a competency-based compensation system with the city manager. You point out that in order for the competency system to be effective: Correct Answers The company must invest heavily in employee training programs. Bob has been hired as the first director of training at an organization. He has been spending his first few weeks meeting with operating managers and learning the business. He has told the managers that he wants to partner with them to solve their problems. Bob: Correct Answers Is displaying a strategic training mindset. Creative and unusual methods of recruiting are most appropriate: Correct Answers When labor markets are tight Distributing team incentives equitably means that: Correct Answers Team members are paid incentives that vary according to individual performance. For an employer, the primary advantage of classifying a worker as an independent contractor is that: Correct Answers The employer does not have to pay Social Security, workers' compensation, or unemployment costs. For employers, all the following are advantages to consumer- driven health plans EXCEPT: Correct Answers Employees are

well prepared to make decisions about how to spend their health care dollar. Human Resource Management is Correct Answers Designing of organizational systems to ensure that human talent is used effectively to accomplish organizational goals If an organization is in need of highly-qualified employees, it will be most able to find these employees when: Correct Answers There is a high level of unemployment If an organization is recruiting for a job that pays just above minimum wage, which labor market is the most logical one to use? Correct Answers Local If as a result of a union organization campaign, an election is held in which 300 of the 400 employees vote. For the union to win, how many votes does it need to have. Correct Answers 151 In a continutory pension plan, the money for pension benefits is paid by the: Correct Answers Both the employees and employers. In an organization with a performance-oriented philosophy, _________. Correct Answers Seniority plays little role in whether an employee receives a raise. In designing a job classification system, the evaluation method that relies upon the development of criteria, which are weighted to place the emphasis on the overall importance of the specific

criteria to organizational success is known as: Correct Answers Job component analysis. In order to become an employer of choice for prospective employees, an organization needs to establish a reputation as: Correct Answers Having a positive brand image In order to minimize backlash in diversity efforts, the key is for trainers and managers: Correct Answers To stress that employees behaving with respect toward others is the desired outcome of diversity training. In order to remain competitive, organizations must continually train current employees because of: Correct Answers Rapid technological innovation. In the typical division of HR responsibilities for selection, the HR department will: Correct Answers Obtain background and reference information. In the U.S., Japan, Germany, France and other countries, ___________ is/are placing significant financial pressures on government-provided retirement security plans. Correct Answers An aging population Jack and Jerry are twins. Both started working at competing firms in the same industry. Jack and Jerry were given exactly the same starting salary. They have been with their companies for ten years and both have identical positions and identical performance ratings. Both Jack and Jerry are consistently average performers. Jack works at a company with an

entitlement compensation philosophy while Jerry works at a company with a pay-for-performance compensation philosophy. The two companies are identical in revenue and profitability. They allocate the same budget amount for employee raises each year. All other factors remaining equal, which of the following statements is most likely to be true? Correct Answers Jack will have a higher salary than Jerry. Job analysis has numerous functions in the organization, but its primary purpose is to clearly understand what is done on a job and __________. Correct Answers What capabilities are needed to do it. Job analysis is a systematic way to: Correct Answers Gather and analyze information about the content, context, and human requirements of jobs. Medical information on employees: Correct Answers Must be maintained in files separate from general personnel files. Odd and unusual aspects of jobs that are unique to the employing organization: Correct Answers Are important job requirements and should be included in the job description. Operating managers typically: Correct Answers Evaluate employee performance for compensation purposes. Organizations use pay grades to: Correct Answers Group individual jobs having approximately the same job worth.

Passed in 1932, the __________ granted workers some rights to organize and limited court injunctions in labor disputes. Correct Answers Norris-LaGuardia Act The __________ pool consists of all persons who are actually evaluated for selection. Correct Answers Applicant The best example of "real time" learning would be: Correct Answers Allowing trainee firefighters to put out a small building fire in the presence of trainers. The CEO of an organization has deliberately kept the number of full- and part-time employees to twelve. This means the organization does not have to comply with: Correct Answers The ADEA, the ADA, Title VII, or the Pregnancy Discrimination Act. The director of training wants to increase employee support for new training programs. The best way to build this support is to: Correct Answers Design an internet survey of employees asking them to describe their training needs. The downside of bonuses is that: Correct Answers Bonuses are too trivial in amount to actually motivate exceptional behavior. The Family and Medical Leave Act (FMLA) provides that: Correct Answers Health benefits must be continued during the leave at the same level and conditions.

The landmark case that established the importance of disparate impact as a legal foundation of EEO law is: Correct Answers Griggs v. Duke Power The main considerations in determining whether a task is an essential function or a marginal function of the job include all of the following EXCEPT: Correct Answers The number of employees performing the task. The most difficult level of training evaluation, but the one that has the most value to the organization is the __________ level. Correct Answers Results The most highly unionized part of the U.S. workforce is the: Correct Answers Public sector. The purpose of a flexible benefits plan is to: Correct Answers Allow employees to select the benefits they prefer from groups of benefits established by the employer. The purpose of right-to-work laws is to: Correct Answers Make it illegal to force people to join a union to get or keep a job. The selection process for hiring the assistant to the mayor of a city includes giving the finalists three hypothetical crisis scenarios. One deals with a terrorist threat at a sporting event, another with a plane crash at the airport, and the third with a major earthquake. The candidates must describe their approach to the crisis, which will be recorded and evaluated by a panel.

This is an example of a: Correct Answers Situational judgment test The teachers' union in a school district has not reached a collective bargaining agreement with the school board. A neutral third party has been brought in to make decisions on the topics that have kept the two parties from agreeing on a contract. This process is: Correct Answers Arbitration. The total rewards compensation approach has three main components. Which of the following is NOT one of these components? Correct Answers Individual, team and organizational-level incentives. The two basic compensation philosophies, which should be seen as opposite ends of a continuum, are the __________ and the __________ orientation. Correct Answers Entitlement, performance The two major groups of workers who have contributed the most to the high cost of health benefits are uninsured workers and: Correct Answers Retirees. To become a strategic HR professional requires: Correct Answers Focusing on how HR can assist the organization achieve its goals and objectives What are variable pay plans? Correct Answers Additional tangible rewards given to employees for performance beyond normal expectations

What can employers do in order to comply with the EEOC requirements of reporting the race and sex of applicants? Correct Answers Ask the applicant to provide EEOC reporting data on a form separate from the application blank. What is the responsibility of managers in the recruiting process? Correct Answers Determining the knowledge, skills and abilities needed from applicants When setting the pass point for a selection process, the extent to which scores deviate from the central tendency would be the: Correct Answers Skewness Which of the following is NOT a component of diversity management programs? Correct Answers Affirmative action Which of the following statements about transfer of training is true? Correct Answers Training may have an initial impact on employee behavior, but its impact erodes dramatically over a year's time. Which of the following statements is true? Correct Answers Employers can require employees to use English when communicating about potentially hazardous conditions at work. Which of the four 'tides of reform' identified by Paul Light can be characterized as putting a premium on performance by letting managers manage? Correct Answers Liberation management You are asked to advise your organization on how to use HR technology to make benefits administration less expensive. The

present HR system is entirely paper based. Your research shows that the greatest use of technology by other companies is in: Correct Answers Web-based benefits enrollment. Your organization has a vacancy for a senior executive and the top priority of management is to fill the vacancy as soon as possible in the most cost-effective way. What would you recommend as your recruitment strategy? Correct Answers Limit the recruitment to internal candidates