Human Resource Management Concepts and Practices, Exams of Sociology

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Which type of analysis focuses specifically on the factors that determine what opportunities and threats an organization faces? a) PEST analysis b) SWOT analysis c) cost-benefit analysis d) innovation metric ✔ a) PEST analysis Essential job functions listed in a job description should focus on: a) skills b) personality traits c) the manner in which a job will be completed d) desired outcomes ✔ d) desired outcomes How should digital records stored on hard drives be disposed of? a) By erasing all data from the drive b) By performing a DoD 5520.22-M wipe on the drive c) By overwriting all data on the drive with junk data consisting of random characters d) By physically destroying the drive ✔ b) By performing a DoD 5520.22-M wipe on the drive Which of the following provides a complete measure of how much each employer costs an organization? a) cost per hire b) HR value added c) total compensation expense per employee d) human capital ROI ✔ c) total compensation expense per employee Which of the following best describes what an HR manager does when performing a ratio analysis? a) makes predictions about how technological advances will change workforce needs b) makes predictions about what skills new employees will need in the coming year c) uses historical information to predict staffing needs d) collects information from professionals to reach a consensus about a problem ✔ c) uses historical information to predict staffing needs How many credits must an employee earn by contributing to the Old Age, Survivors, and Disability Insurance program in order to retire and collect a percentage of their income?

a) 100 b) 60 c) 40 d) 10 ✔ c) 40 Which of the following is conducted by looking at the history of the workforce and some particular facet of the organization? a) ratio analysis b) dual career ladder c) nominal group technique d) Delphi technique ✔ a) ratio analysis Which of the following best describes a corporate values statement? a) this is a written document that reviews various moral dilemmas an employee may face and provides guidelines for how to deal with those situations b) this is a document that is primarily aimed at an organization's employees and should differentiate the company from its competitors c) this document is a concise assertion of who the company is, who they serve, and where they are going d) this document is issued by company executives and identifies the principles that are at the foundation of how the organization does business ✔ d) this document is issued by company executives and identifies the principles that are at the foundation of how the organization does business McDonnell-Douglas Corp. v. Green established the judicial concept of: a) protected classes b) arbitration c) disparate impact d) disparate treatment ✔ d) disparate treatment According to the Any Difference rule of utilization analysis, an employer underutilizes potential employees from a protected class if: a) members of a protected class are more represented within an organization than in the available labor supply b) the proportion of employees from a protected class in a company is any lower than in the available labor supply c) the proportion of employees from a protected class in a company is 80 percent of what is available in the labor supply d) employees who are members of a protected class are entirely unrepresented in an organization ✔ b) the proportion of employees from a protected class in a company is any lower than in the available labor supply

Which of the following best defines disparate treatment? a) discrimination that occurs when individuals in different situations are treated differently based on the individual's race, color, religion, sex, national origin, age, or disability status b) discrimination that occurs when individuals in similar situations are treated differently based on the individual's race, color, religion, sex, national origin, age, or disability status c) discrimination that occurs when an apparently neutral employment practice disproportionately excludes a protected group from employment opportunities d) discrimination that occurs when an apparently neutral employment practice disproportionately includes a protected group from employment opportunities ✔ b) discrimination that occurs when individuals in similar situations are treated differently based on the individual's race, color, religion, sex, national origin, age, or disability status When employment actions disproportionately disadvantage employees who are members of protected groups, this is called: a) disparate impact b) unfair practice c) discriminatory treatment d) disparate treatment ✔ a) disparate impact In order to avoid 'negligent referral' liability, an HR professional who is contacted about a previous employee who was terminated for inappropriate behavior must: a) advise potential employers not to hire the terminated employee b) cite the Privacy Act and refuse to disclose any further information c) provide the potential employer with minimal information d) provide the potential employer with all the facts surrounding the employee's dismissal, but make no recommendation regarding the hiring decision ✔ d) provide the potential employer with all the facts surrounding the employee's dismissal, but make no recommendation regarding the hiring decision Rules prohibiting discrimination against older employees are laid out in: a) VEVRAA b) ADEA c) Portal-to-Portal Act d) Equal Pay Act ✔ b) ADEA When pre-employment tests reliably measure the relationship between performance on a test and performance on the job, the test has: a) content validity b) reliability c) construct validity d) concurrent validity

✔ c) construct validity Under what conditions can an employee who has been awarded worker's compensation sue their employer for negligence? a) None—an employee awarded worker's compensation waives the right to sue for negligence b) If the compensation does not fully cover all medical-related expenses c) If the compensation does not pay benefits to the employee's dependents d) If the compensation adds up to less than double the pay the employee would have earned had they been able to work ✔ a) None—an employee awarded worker's compensation waives the right to sue for negligence Employers are prohibited to discriminate against older workers when it comes to benefits according to: a) ERISA b) FICA c) OWBPA d) ADEA ✔ c) OWBPA Section 125 does which of the following? a) provides stock options for employees b) provides a pre-tax health insurance option for employees c) provides a pre-tax retirement plan option for employees d) restricts employee healthcare options to providers who are within a network ✔ b) provides a pre-tax health insurance option for employees The aging factor is __________. a) The average percent increase in salaries per year b) The number of years since a survey of industry pay policies was last collected c) The average percent increase in salaries per year times the number of years since a survey of industry pay policies was last collected d) The median age of all employees of an organization ✔ c) The average percent increase in salaries per year times the number of years since a survey of industry pay policies was last collected Which of the following employee protections is provided by the CCPA? a) employees are protected from termination based on their wages being garnished for a single debt b) employees are protected against levies on their paychecks c) employees are protected against unfair labor practices d) employees are protected against predatory investors ✔ a) employees are protected from termination based on their wages being garnished for a single debt

Which of the following types of job evaluation is used to specify the relative value of a job compared to others in an organization? a) classification method b) job ranking method c) point-factor rating d) factor comparison method ✔ c) point-factor rating breaks down jobs into compensable factors identified during a job analysis. Points are assigned to the factors, and a pay structure is established for the position. Under which of the following categories do everyday business records belong in? a) legal hold b) enterprise c) inactive d) industry ✔ b) enterprise Employee records follow a lifespan. Which of the following is necessary for keeping unwanted records organized? a) creation b) maintenance c) final disposition d) use ✔ c) final disposition Which of the following organizational goals focuses on improving the way something is created and delivered? a) profitability goals b) productivity goals c) operational goals d) quality goals ✔ b) productivity goals Which of the following phases of strategic human resource metrics analysis occurs last? a) effectiveness b) value creation c) impact d) measurement ✔ c) impact The information needed to calculate turnover includes the number of employees who are: a) terminated. b) on leave. c) hired.

d) suspended. ✔ a) terminated. Which document fulfills all requirements when completing an I-9 form? a) Birth certificate b) Social Security card c) U.S. passport d) Driver's license ✔ c) U.S. passport An employee works from 12:00 midnight to 8:00 AM and is paid a higher rate. This is an example of what type of pay? a) On-call b) Hazard c) Overtime d) Shift ✔ d) Shift An example of the glass-ceiling effect in an organization is: a) women being denied a promotion. b) immigrants being refused employment. c) managers who make inappropriate comments. d) individuals who are disabled being rejected as applicants. ✔ a) women being denied a promotion. Concerted employee activity in a nonunion workplace is protected by the: a) Equal Employment Opportunity Commission (EEOC). b) Office of Federal Contract Compliance Programs (OFCCP). c) National Labor Relations Board (NLRB). d) Occupational Safety and Health Administration (OSHA). ✔ c) National Labor Relations Board (NLRB). What is the responsibility of Human Resources in a safety management program? a) Monitoring the employees' daily activities b) Providing accident investigation expertise c) Treating injured employees d) Designing ergonomic solutions ✔ b) Providing accident investigation expertise The ADDIE model is an acronym that describes the five elements of __________ design. a) Interactive b) Development c) Instructional d) Talent management ✔ c) Instructional

Which of the following terms refers to collapsing multiple pay ranges into a single-wide pay range? a) Wide banding b) Pay compression c) Green circle rates d) Broadbanding ✔ d) Broadbanding According to Maslow's hierarchy theory, which need must first be met? a) Esteem b) Security/safety c) Self-actualization d) Belonging/loving ✔ b) Security/safety Which of the following compensates employees who arrive at work but find that no work is available? a) On-call pay b) Reporting time pay c) Premium pay d) Travel pay ✔ b) Reporting time pay HR metrics are measurements used to determine: a) The amount of supplies such as pencils and printer toner to order b) How many Disneyland discount tickets to arrange c) The value and effectiveness of HR performance such as turnover, training, return on human capital, and expenses per employee d) The annual holiday party budget ✔ c) The value and effectiveness of HR performance such as turnover, training, return on human capital, and expenses per employee When an employee's doctor releases the employee to return to work with restrictions, what should happen? a) The employer must take the employee back and find a way to accommodate the restrictions. b) The employer can determine whether there is a way to accommodate the restrictions. c) The employer is obligated to return the employee to the same job without doing all the heavy lifting. d) The employer is required to pay the employee the normal rate even if there is no job available with the required restrictions. ✔ b) The employer can determine whether there is a way to accommodate the restrictions. Progressive discipline policies generally involve multiple levels of:

a) Management approval before a warning is possible b) Increasingly severe disciplinary action c) Employee appeal before disciplinary action d) Supervisory explanation before approval of a warning ✔ b) Increasingly severe disciplinary action A private-sector employer does not have the right to: a) Examine the contents of employee lockers and desks b) Listen in on customer service representative phone calls with customers c) Track drivers of company vehicles using GPS devices d) Use cameras in the employee restroom to catch smokers who should not be smoking in the bathroom ✔ d) Use cameras in the employee restroom to catch smokers who should not be smoking in the bathroom Employment policies as laid out in the employee handbook can take precedence over union contracts. a) If there is a conflict between the union contract and the employer's policies, the contract will always win. b) If a conflict arises, then the policy will always prevail. c) Whenever there are different provisions in a union contract and employer policy, the differences must be arbitrated to resolution. d) It is up to the manager of the unit involved to determine which will be applied in the given situation. ✔ a) If there is a conflict between the union contract and the employer's policies, the contract will always win. Why was the Genetic Information Nondiscrimination Act passed by Congress? a) Employers were being nosy about employee health problems that they had not admitted on their job applications. b) Insurance companies were using genetic information to determine who would have expensive diseases in the future. c) Insurance companies were finding it useful to know genetic information to defend against lawsuits. d) Employers were using the genetic information to determine racial category membership. ✔ b) Insurance companies were using genetic information to determine who would have expensive diseases in the future. The process of preparing HiPOs for positions in an organization is called: a) leadership development b) management development c) networking d) counseling ✔ a) leadership development

Which training type takes place in a classroom and replicates the work environment and equipment? a) simulation b) vestibule training c) internship d) apprenticeship ✔ b) vestibule training The performance evaluation process is best thought of as: a) a process with a defined beginning and end b) a cycle c) isolated to a formal evaluation that takes place once a year d) an opportunity to criticize an employee's performance without concern for sensitivity ✔ b) a cycle If a manager were to rank employees from the best performer to the worst performer, what type of performance appraisal would he be conducting? a) Behavioral b) Rating c) Comparison d) Narrative ✔ c) Comparison Who provides employee feedback during a 360 degree feedback appraisal? a) peers b) managers c) direct reports d) all of the above ✔ d) all of the above During the ADDIE process, when are formative evaluations conducted? a) Just before the design process b) Just after the implementation process c) Formative evaluations are not part of the ADDIE process d) Formative evaluations are conducted throughout the ADDIE process ✔ d) Formative evaluations are conducted throughout the ADDIE process Which act was first formed to prevent the formation of monopolies, but also introduced the option for court injunction to stop union efforts? a) Sherman Antitrust Act b) Railway Labor Act c) Clayton Antitrust Act d) Wagner Act ✔ c) Clayton Antitrust Act

Which of the following acts requires that employees be given 60 days' notice before mass layoffs? a) NLRA b) FLSA c) WARN d) ADEA ✔ a) NLRA Imagine you are concerned about the possibility of a violent incident occurring in your organization's workplace. Which of the following would be the most effective approach? a) Consult with a licensed professional threat assessor b) Privately meet with individuals you suspect of being high-risk to discuss their emotional state c) Make it known throughout the workplace that you would like employees to report on the behavior of individuals you suspect of being high-risk d) Personally keep a close eye on individuals you suspect of being high-risk, without making it known to them ✔ a) Consult with a licensed professional threat assessor Which act made it the case that injunctions could be used to end strikes only in instances where there is a threat of damage to property? a) Sherman Antitrust Act b) Railway Labor Act c) Clayton Antitrust Act d) Wagner Act ✔ c) Clayton Antitrust Act A competitive way to shrink the market or leverage resources can be from a __________. a) contract manufacturer b) merger or acquisition c) outsourcing d) divestiture ✔ b) merger or acquisition All of the following would be useful ways for HRM to assist during downsizing EXCEPT: a) developing orientation training b) communicating changes to employees c) advising decision-makers in order to avoid litigation d) monitoring the process for fairness ✔ a) developing orientation training Which of the following is true of OSHA exemptions? a) organizations with fewer than 10 employers are exempt only if considered low risk b) organizations with greater than 10 employers are exempt if considered high risk c) organizations that are considered part of low risk industries are exempt

d) no organizations are exempt from OSHA regulation ✔ c) organizations that are considered part of low risk industries are exempt Under the Occupational Health and Safety Act, employers are required to __________. a) Inform employees of all known dangers associated with their work b) Cover medical expenses of any employees injured on the job c) Preserve the jobs of employees rendered unable to work by workplace injury d) Provide employees with working conditions that are free of known dangers ✔ d) Provide employees with working conditions that are free of known dangers