Human Resource Management: Policies, Practices, and Competencies, Exams of Human Resource Management

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Human Resource management Chapter 1

Exam Test questions together with the

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1. _____ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance. A. total quality management B. financial management C. human resource management D. production and operations management E. competency management - Correct Answer c. human resource management
2. The training and development function of an HR department includes: A. job analysis B. orientation C. performance measures D. attitude surveys E. policy creation - Correct Answer b. orientation
3. Holly was tiring recently by her firm to provide coaching to a work unit that is underperforming. This is part of the _____ function of HR. A. recruitment and selection B. compensation and benefits C. employee relations D. personnel policies E. performance management - Correct Answer e. performance management
4. Mani is unsure of which 401K and retirement plan will meet his needs. He should make an appointment to see a counselor who works with: A. training and development B. employee relations C. compensation benefits D. employee data and information systems E. legal compliance - Correct Answer c. compensation benefits

5. Often someone new to HR will be assigned to the _____ HR department to manage employee data and information systems functions. A. job analysis B. record keeping and workforce analytics C. attitude keeping and labor law compliance D. orientation and skills training E. talent and change management - Correct Answer b. record keeping and workforce analytics
6. Which of the following is true about the product line administrative services and transactions? A. it deals with implementation of business plans and talent management. B. it emphasizes knowing the business and exercising influence. C. it emphasizes the knowledge of HR and of the business and competition. D. it contributes to the business strategy based on considerations of business capabilities. E. it deals with function such as compensation, hiring, and staffing. - Correct Answer e. it deals with functions such as compensation, hiring, and staffing.
7. When Joe responded to Terri's email about how to find information on benefits and compensation, Joe was providing ______. A. performance management B. self-service C. employee engagement D. talent management E. shared service - Correct Answer b. self service
8. Alpha Consulting provides HR services to small companies that do not need full- time HR. Contracting with Alpha Consulting is known as _____. A. e-commerce B. reshoring C. downsizing D. benchmarking E. outsourcing - Correct Answer e. outsourcing
9. Traditionally, the HRM department was primarily a: A. proactive agency B. finance expert C. employer advocate D. administrative experience E. payroll expert - Correct Answer d. administrative expert
10. Which of the following is true of workforce analytics? A. it relies on qualitative measures to evaluate employer performance.

B. it collects and analyzes information only from external databases. C. it doesn't not aid in evidence-based human resource decisions. D. it does not include information from HR databases and financial reports. E. it can show that HR practices influence an organization's profits. - Correct Answer e. it can show that HR practices influence an organization's profits.

11. Which of the following HR competencies focuses on the ability to apply the principles of HR management to contribute to the success of a business? A. relationship management
12. b. HR technical expertise
13. C. organizational navigation
14. D. ethical practice
15. E. consultation - Correct Answer b. HR technical expertise
16. Which of the following HR competencies focuses on the ability to manage interactions with and between others with the specific goal of providing service and organizational success? A. relationship management
17. b. HR technical expertise
18. C. organizational navigation
19. D. ethical practice
20. E. business acumen - Correct Answer a. relationship management
21. When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations, she is being evaluated on her competency in: A. organizational navigation
22. b. HR technical expertise and practice
23. C. global and cultural effectiveness
24. D. business acumen
25. E. critical evaluation - Correct Answer c. global and cultural effectiveness
26. When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success, he is being evaluated on his competency in: A. relationship management B. organizational navigation C. business acumen D. business communication E. ethical practice - Correct Answer c. business acumen
27. Which competency is an HR professional said to have if he is able to act personally and professional with integrity and accountability? A. critical evaluation

B. consultation C. business acumen D. communication E. ethical practice - Correct Answer e. ethical practice

28. As part of Eric's small business loan application, he has to demonstrate the "triple bottom line" of economic, social, and environmental benefits. In doing so, his business is seen as: A. futuristic B. corporate C. sustainable D. communal E. profit - Correct Answer c. sustainable
29. A company competing through sustainability is likely to: A. place increased value on tangible assets. B. avoid social and environmental responsibilities. C. emphasize productivity more than quality. D. adapt badly to changes in the labor force. E. provide high-quality products and services. - Correct Answer e. provide high-quality products and services
30. When a corporate organization competes through globalization, as opposed to technology, it is likely to put most of its efforts into: A. social responsibility B. environmental issues C. expansion into foreign markets D. development into HR dashboards E. integration of technology and social systems - Correct Answer c. expansion into foreign markets
31. Typically when a company is in the news, it is because the company failed to be sustainable. Which of the following best describes its failure? A. the company is able to meet the business needs at the cost of environmental responsibilities. B. the company is pursuing economic goals despite social and ethical concerns. C. the company has develop socially responsible strategies at the cost of profits. D. the company is willing to sacrifice the business and other needs to support the needs of its competitors. E. the company is unable to meet the business needs without sacrificing the ability of future generations to meet theirs. - Correct Answer e. The company is unable to meet the business needs without sacrificing the ability of future generations to meet theirs.

32. Over the next decade, which of the following people will have the most difficulty attracting talented employees due to a skills deficit? a) Tracy, the owner of several fast-food franchises b) Rex, the HR manager for a biotech research firm c) Yelena, the director of a mobile advertising company d) Franco, the HR director of a large grocery chain e) Barbara, the superintendent of an urban school system - Correct Answer c. Yelena, the director of a mobile advertising company.
33. As part of today's job culture new employees are assigned mentors who guide the new employee through on-the-job training as well as the culture of the company. This is known as _____ capital. A. social B. customer C. human D. intellectual E. financial - Correct Answer a. social
34. Distribution channels are an example of _____ capital. A. social B. customer C. human D. intellectual E. financial - Correct Answer b. customer
35. Chee was being recruited by a competitor due to her success at her current company in getting several new patients. This is an example of _____ capital. A. social B. customer C. human D. intellectual E. financial - Correct Answer d. intellectual
36. Jake, the CEO of a company, appraises his managers based on how well they empower their employers. Which of the following managers is Jake likely to rate the highest in this regard? a. Hector, who gives clear instructions to his subordinates and expects them to follow the orders exactly as given. b. Melody, who asks her subordinates to always check with her before making any decisions. c. Jing, who prefers that members of his team always report to him what they do throughout the day. d. Zara, who assigns responsibility to her subordinates and intervenes only when there is a need.

e. Darnell, who assigns complete authority to his subordinates and does not offer any guidance. - Correct Answer d. Zara, who assigns responsibility to her subordinates and intervenes only when there is a need.