Human Resource Management: Policies, Practices, and Systems, Exams of Advanced Education

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HUMAN RESOURCE MANAGEMENT NOE

EXAM 1 CHPT 1,2,3,

Human Resource Management - the policies, practices, and systems that influence employees' behavior, attitudes, and performance Human Capital - An organization's employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight. Job analysis - process of getting detailed info about jobs. Job Design - the process of defining the way work will be performed and the tasks that a given job requires Development - involves acquiring knowledge, skills, and behaviors that improve employees ability to meet challenges. Training - planned effort to enable employees to learn knowledge, skills and behaviors. Performance Management - keeping track and ensuring how well an employee preforms compared with the organization's goals. Workforce Analytics - use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals. Human resource planning - identifying the numbers and types of employees the organization will require in order to meet its objectives. Evidenced Based HR - evidence that HR has positive influence on a company's profits and stakeholders. Sustainability - a company's ability to profit without depleting its resources like employees and natural resources. Stakeholders - The parties with an interest in the company's success (typically, shareholders, the community, customers, and employees). Credible Activists - well respected and influence the positions taken by managers, have the most influence. Have built credibility by mastering all others. Cultural and Change Steward - Ability for an HR pro to know an org's culture and help to strengthen or change it through words and actions.

Talent Manager OR Organizational designer - knows ways people join the org and move into different positions within it, knows how org is structured and how it can be adjusted to meet its goals for developing and using employees talents. Strategic Architect - requires awareness of business trends and understand how they might affect the business, as well as opportunities and threats they might present. Business Allies - know how the business makes money, who the customers are, and why customers buy what the company sells. Operational Executors - carry out HR functions like hiring, training, compensations, and communication. Deliver results by legally, ethically, efficiently, developing, motivating, and deploying human resources. Right of free consent - the right to be treated only as they knowingly and willingly consent to be treated. The right to know what job they are being hired to do. Right of Privacy - right to do as you wish in private lives and what they reveal. Personal records stay confidential. Right of Freedom of conscience - right to refuse things that violate their moral beliefs if it is within norms. Right of Freedom of Speech - right to criticize an organization if in good conscience and it doesn't violate the rights of the org. HIPPA Health Insurance Portability and Accountability Act - duty to maintain confidentiality and security of health records. 4 principles of ethical companies - relationships with customers and vendors stays ethical, employees assume responsibility for actions of the company, sense of purpose or vision in employees day to day lives, emphasize fairness. Standards for ethical Practices - Greatest good for greatest number, fair and equitable, respect for basic human rights. Society of Human Resource Management (SHRM) - largest human resource management association 250,000 +members. Internal Labor Force - an org's workers, its employees and people who have contracts with the company. External Labor Market - individuals who are actively seeking employment

Bureau of Labor Statistics (BLS) - An agency in the Department of Labor that collects and publishes information about the labor market and forecasts trends. Scripps Health - Helps employees transition to full time retirement. Largest upcoming age group of labor market? - 55 and older Main reason for more diverse workforce? - Immigration High Performance Work Systems have a combination of what two things? - Social system and technical system Trends today in High Performance work systems? - Reliance on knowledge workers, empowerment of employees to make decisions, and teamwork. The fastest growing field of occupation today? - Health care field What two kinds of economy will the future labor market consists of? - Knowledge and service Knowledge Workers - employees whose main contribution is specialized knowledge of a particular topic. Technoservice Workers - employees in a technology field who can also work directly with customers. Employee Empowerment - giving employees responsibility and authority to make decisions in all aspects. Employee Engagement - fully involved in ones work and commitment to the company. Employee empowerment shifts recruiting from technical skills towards ________ _________ and _____ ________ - General cognitive interpersonal skills How do virtual teams work? - teams that communicate over the internet., phone, video conferencing and not necessarily in person. Agile - weaving the development process into the organizations activities and strategies. Issues that affect Human Resource Management - Mergers and acquisitions, reengineering, international expansion, downsizing, outsourcing, total quality managment. What is downsizing associated with? ( two things ) - negative stock returns and lower profitability

Reengineering - A review of an organizations work processes to make them more efficient and higher quality. Offshoring - Moving a company to another country from where they are headquartered to where rates for labor are lower. Reshoring - moving operations from overseas back to America. Psychological Contract - a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions Employability - Employees want their company to provide training and job experiences to help ensure they can find another job. The typical amount of time an employee stays with one company today? - 4.5 years Types of Alternative Work Arrangements? ( 4 types, commas between each. Don't put workers after each type.) - Independent contractors, on call, temporary, contract company. Do executive orders require congressional approval? - No The executive order that president lyndon B Johnson was responsible for? - executive order 11246, requires all federal contractors to engage in affirmative action programs. EEO stands for and means? - Equal employment opportunity, all individuals have an equal change for employment regardless of race, color, religion, sex. What two constitutional amendments have to do with human resource management? (write as a numerical not word, with and between them) - 13 and 14 Title VII also states that employers may not _________ against employees for opposing or participating in an illegal employment practice. - retaliate Participation in a Proceeding p67 - testifying in an investigation or court proceeding regarding an illegal employment act. What age does the Age Discrimination in Employment Act Cover? Those over _______ years old. - 40 The Vocational Rehabilitation Act of 1973 covers executive agencies that receive more than $_______ annually from federal government. (No commas) - 2500 Who enforces the Vocational Act and affirmative action? - Department of Labor's Employment Standards Administration

Conditions not covered by ADA - obesity, substance abuse, irritability and poor judgement. Major change in EEO law under CRA 1991 is now they could sue for ____ and _______ damages. (2 words no comma) - compensatory punitive Compensatory damages - include future monetary loss, emotional pain, suffering, loss of enjoyment of life. Punitive damages - a punishment that costs more than then actual losses suffered. Who is responsible for enforcing most of the EEO laws? (4 words, not an acronym) - Equal Employment Opportunity Commission How long from the incident can you file a complaint? - 180 days How many different areas has the EEOC established to try and stop discrimination. (A numerical answer, not word.) - 6 How long after the EEOC recieves a charge of discrimination does it have to investigate? ______ (numerical) days - 60 days Consent Decree - an agreement between EEOC and discrimination organization that says they will cease discriminatory practices and institute affirmative actions practices. Right to Sue Letter - if a settlement fails EEOC can issue this to alleged victim, it certifies the agency has investigated and found them to be valid. What does an EEO-1 stand for? - Employer Information Report Who are required to complete EEO-1? - government contractors with 100 or more employees. Utilization Analysis - A comparison of the race, sex, and ethnic composition of an employer's workforce with that of the available labor supply. Action Steps - a plan for how the organization will meet its goals Disparate Treatment - intentional discrimination by on sex, color, religion. When is Disparate treatment legal? - when a difference is necessary qualification for performing a job.

Bona Fide Occupational Qualification BFOQ - when discrimination is a necessary qualification for performing a job like a woman handing out towels in a woman's locker room. Disparate Impact - where employment practices seem neutral but exclude a protected group. Four Fifths Rule - Rule of thumb that finds evidence of discrimination if an organization's hiring rate for a minority group is less than four-fifths the hiring rate for the majority group. What is the distinction between disparate treatment and disparate impact? - Employer's intent. Can derogatory language support a court claim of discrimination? - Yes Reasonable Accommodation - an employer's obligation to do something to enable an otherwise qualified person to perform a job A reasonable accomodation is only reasonable if it does not - impose an undue hardship on the employer. quid pro quo sexual harassment - Asking for or forcing an employee to perform sexual favors in exchange for receiving some reward or avoiding negative consequences. Valuing Diversity Policy - those that believe diverse workforce give a company a competitive edge. In the 70s how many work related fatalities would occur every year? - 15, What is the most comprehensive act regarding workers safety? ( 5 separate words, no commas) - Occupational Safety and Health Act (OSH Act) What agency is responsible for conducting research and training employers to comply with the act? - Department of Health General Duty - each employer has a duty to provide a place of employment free from physical harm. OSH act. What is the name of the form used to file annual reports about the number of injuries and illnesses of employees? - OSHA Form 300A Right to Know Laws - state laws that require employers to provide employees with information about the health risks associated with exposure to substances considered hazardous

Material Safety Data Sheets - MSDS provides information on hazardous materials that may be in the pharmacy and also provides information on disposal, storage, safe use and clean up of these medications Job Hazard Analysis Technique - A breakdown of each job into basic elements, each of which is rated for its potential for harm or injury. Way to study unsafe job elements? - Study past accidents Technic of Operations Review (TOR) - Method of determining safety problems via an analysis of past accidents. Work Flow Design - managers analyze the tasks needed to produce a product or service Position - the set of duties (job) performed by a particular person What does TDRs stand for? - Tasks, duties, and responsiblities Why do some job descriptions say "and other duties as requested"? - To remind employees to not say something that isn't part of their job. Job Specification - qualities of requirements for person performing the job. Knowledge, skills, abilities. Who provides the most accurate estimates of job duties? - Supervisors Occupational Information Network (O*NET) - An online database containing job tasks, behaviors, required knowledge, skills, and abilities. What has been described as the "building block of everything that personnel does?" - Job Analysis What is the most common error in job analysis? - Outdated The goal of job enlargement is to ________. - make jobs less repetitive and more interesting. Job Extension - Combining numerous simple jobs to form a job with a wider range of tasks job enrichment - adding more decision making authority to a job. Two types of Flexible work schedules? - Flextime and job sharing