Human Resource Management Practices, Exams of Job Interviewing Techniques and Skills

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J's IPMA - HR - Comprehensive Modules 1 – 8 Exam

Questions and Answers.

Human Resource Management is: a. Supervising, monitoring, controlling, and discipling employees in order to achieve organizational goals b. Designing of organizational systems to ensure that human talent is used effectively to accomplish organizational goals c. Using and coordinating human capital to ensure the profitability and survival of the organization d. Using and coordinating human capital to ensure the profitability and survival of the organization - Correct Answer b. Designing of organizational systems to ensure that human talent is used effectively to accomplish organizational goals. There are similarities and differences in HR functions and roles in public and private organizations. Which of the following is a difference between HR functions and roles in public and private organizations? a. Recruiting the best and brightest employees b. Complying with federal anti-discrimination laws c. Complying with merit system requirements d. Dealing with labor unions - Correct Answer c. Complying with merit system requirments A line manager believes that the HR staff is intruding into his territory and that HR initiatives results in unnecessary trouble and complications. Which of the following statements is true? a. The line manager is correct, because the HR function is a support and staff function and should not intrude on day-to-day management functions b. HR managers have the sole responsibility for the proper implementation of organizational policy regarding c. The line manager is trying to keep violations of organizational policy secret from HR d. Every manager within the organization is an HR manager - Correct Answer d. Every manager within the organization is an HR manager To become a strategic HR professional requires:

a. Focusing on how HR can assist the organization achieve its goals and objectives b. Ensuring that HR activities are performed in a timely and cost efficient manner c. Providing HR services to managers within the organization d. Giving reports to top management on how many people were hired, the number of performance appraisals that have been completed, and the turnover rate - Correct Answer a. Focusing on how HR can assist the organization achieve its goals and objectives Which of the four 'tides of reform' identified by Paul Light can be characterized as putting a premium on performance by letting managers manage? a. Scientific management b. War on waste c. Watchful eye d. Liberation management - Correct Answer d. Liberation management Creative and unusual methods of recruiting are most appropriate: a. When recruiting for individuals with creative skills who can "think outside the box" b. When the unemployment level is high c. In global markets d. When labor markets are tight - Correct Answer d. When labor markets are tight. If an organization is in need of highly-qualified employees, it will be most able to find these employees when: a. There is a high level of unemployment b. The economy is strong c. The labor market is tight d. The demand for labor exceeds the supply of the labor - Correct Answer d. The demand for labor exceeds the supply of the labor If an organization is recruiting for a job that pays just above minimum wage, which labor market is the most logical one to use? a. Global b. State-wide

c. Regional d. Local - Correct Answer d. Local In order to become an employer of choice for prospective employees, an organization needs to establish a reputation as: a. Providing the highest compensation in the marketplace b. Having a positive brand image c. Having a culture that appeals to younger workers d. Having a cutting-edge, high innovation image - Correct Answer b. Having a positive brand image. Research shows that the most valuable source of new hires for employers is: a. The employer's website b. Specialty job boards c. Referrals d. Campus Recruiting - Correct Answer c. Referrals The ______________pool consists of all persons who are actually evaluated to selection. a. Selection b. Applicant c. Manpower d. Talent - Correct Answer b. Applicant The process of generating a pool of qualified applicants for a job is called: a. Requisitioning b. Acquiring c. Selection d. Recruiting - Correct Answer d. Recruiting What is the responsibility of managers in the recruiting process? a. Planning and conducting recruiting efforts

b. Auditing and evaluating recruiting activities c. Determining the knowledge, sill and abilities needed from applicants d. Forecasting recruiting needs - Correct Answer c. Determining the knowledge, sill and abilities needed from applicants. Your organization has a vacancy for a senior executive and the top priority of management is to fill the vacancy as soon as possible in the most cost-effective way. What would you recommend as your recruitment strategy. a. Hire an executive search firm to conduct the search b. Limit the recruitment to internal candidates c. Advertise the position in multiple places and recruit for candidates at conference of professional organizations d. Form a committee of management staff and HR to determine how to best recruit - Correct Answer b. Limit the recruitment to internal candidates. An organization plans to fill a number of opening for entry-level professionals. They are utilizing an extensive process that includes several levels of individual interviews, team interviews, psychological and general ability tests. Much of the interview time is spent on applicant's philosophy of life and work. This organization can be said to be highly concerned with: a. Defining who is an applicant b. Complying with EEO and ADA requirements c. Person-organization fit d. Matching the person to the job - Correct Answer c. Person-organization fit An organization that was hiring a large number of employees decided to select applicants for interviews after the applicants completed an online questionnaire. This is an example of a/an _________________. a. Structured selection process b. Selection criterion c. Pre-screening process d. Multiple hurdles approach to selection - Correct Answer c. Pre-screening process In a selection test, validity refers to the:

a. Strength of the correlation between a test score and a predictor b. Consistency with which the predictor actually tests the desired construct c. Applicant achieving approximately the same score in a test-retest situation d. Correlation between a predictor and job performance - Correct Answer d. Correlation between a predictor and job performance. In the typical division of HR responsibilities for selection the HR department will: a. Make the final selection decision b. Interview final candidates c. Requisition employees with specific qualifications d. Obtain background and reference information - Correct Answer d. Obtain background and reference information. A recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry, and that some will even use offensive language when speaking to the representatives. The recruiter also informs the applicants that they will be required to be polite, helpful and professional in dealing with all callers, and that their calls will be monitored by their supervisor. They will also work in a windowless cubicle in rooms holding 100 other customer service representatives. The applicants are allowed to listen to a selection of pre-recorded calls and show the room in which they will work. This is an example of: a. Pre-employment screening b. The multiple hurdles selection technique c. A realistic job preview d. A situational interview - Correct Answer c. A realistic job preview. A/an___________ is a selection and development device composed of a series of evaluative exercises and tests in which candidates are evaluated by a panel of trained raters. a. Career potential evaluation b. Assessment Center c. Multi-faceted selection process d. Work Simulation - Correct Answer b. Assessment Center

The selection process for hiring the assistant to the mayor of a city includes giving the finalist three hypothetical crisis scenarios. One deals with a terrorist threat at a sporting event, another with a plane crash at the airport, and the third with a major earthquake. The candidates must describe their approach to the crisis, which will be recorded and evaluated by a panel. This is an example of a: a. Competency Test b. Behavioral Interview c. Stress Interview d. Situational judgement test - Correct Answer d. Situational judgement test A school district hired a school bus driver without doing a multi-state criminal background check. It checked only in the state in which the school is located. Subsequently, the school bus driver was convicted of kidnapping one of the children who rode his bus. The prosecution in the case revealed that the driver had been convicted ten years earlier of possession of child pornography in another state. The school district is guilty of: a. Dereliction of duty b. Employment malfeasance c. Incompetent selection d. Negligent hiring - Correct Answer d. Negligent hiring What can employers do in order to comply with the EEOC requirements of reporting the race and sex of applicants? a. Collect the data after the hiring decision has been made b. Gather the information on the application blank during the pre-screening process c. Ask the applicant to provide EEOC report data on a form separate from the application blank d. Make a visual assessment during the initial selection process and record the race and sex of applicants on the application form - Correct Answer c. Ask the applicant to provide EEOC report data on a form separate from the application blank When setting the pass point for a selection process, the extent to which scores deviate from the central tendency would be the: a. Exam reliability

b. Skewness c. Error of measurement d. Kurtosis - Correct Answer b. Skewness Odd and unusual aspects of jobs that are unique to the employing organization: a. Should be omitted from the job description because they are not comparable across organizations and industries b. Are important job requirements and should be included in the job description c. Should be eliminated because they introduce legal questions of discrimination or differential treatment. d. Should be included in a job description only if they will make a difference in compensation. - Correct Answer b. Are important job requirements and should be included in the job description Job analysis is a systematic way to: a. Gather an analyze information about the content, context, and human requirements of jobs. b. Analyze the distinct, identifiable work activities involved in a specific job classification c. Evaluate the quality of job performance of employees. d. Break down jobs in their component parts in readiness for business process re- engineering. - Correct Answer a. Gather an analyze information about the content, context, and human requirements of jobs. Job analysis has numerous functions in the organization, but its primary purpose is to clearly understand what is done on a job and _____________. a. Whether the job conforms to labor and employment laws b. What capabilities are needed to do it c. How the job contributes to the organization's strategic goals d. How the job holders should be compensated - Correct Answer b. What capabilities are need to do it. The main consideration in determining whether a task is an essential function or a marginal function of the job include all of the following EXCEPT:

a. The number of employees performing the task b. The percentage of time spent on the task c. The frequency of the task d. The importance of the task - Correct Answer a. The number of employees performing the task All of the following are compensation objectives of the organization EXCEPT: a. Legal compliance with relevant laws and regulations b. Internal, external and individual equity for employees c. The lowest total cost of compensation in the industry d. Performance enhancement for the organization - Correct Answer c. The lowest total cost of compensation in the industry The total rewards compensation approach has three main components. Which of the following is NOT one of these components? a. Compensation b. Benefits c. Performance and talent management d. Individual, team and organization-level incentives - Correct Answer d. Individual, team and organization-level incentives The two basic compensation philosophies, which should be seen as opposite ends of a continuum, are the __________ and the __________ orientation. a. Competency, productivity b. Exempt, non-exempt c. Entitlement, performance d. Equity, equality - Correct Answer c. Entitlement, performance In an organization with a performance-oriented philosophy, ________. a. Seniority plays little role in whether an employee receives a raise b. All employees can at least count on an annual cost-of-living adjustment to their salaries c. Bonuses are based on what other companies in the industry are paying

d. Marginal performers tend to be satisfied with their compensation - Correct Answer a. Seniority plays little role in whether an employee receives a raise Jack and Jerry are twins. Both started working at competing firms in the same industry. Jack and Jerry were given exactly the same starting salary. They have been with their companies for ten years and both have identical positions and identical performance ratings. Both Jack and Jerry are consistently average performers. Jack works at a company with an entitlement compensation philosophy while Jerry works at a company with an pay-for-performance compensation philosophy. The two companies are identical in revenue and profitability. They allocate the same budget amount for employee raises each year. All other factors remaining equal, which of the following statements is most likely to be true? a. Seniority plays little role in whether an employee receives a raise b. All employees can at least count on an annual cost-of-living adjustment to their salaries c. Bonuses are based on what the other companies in the industry - Correct Answer a. Seniority plays little role in whether an employee receives a raise As HR director for a local government, you are discussing the implementation of competency-based compensation system with the city manager. You point out that in order for the competency system to be effective: a. The organization must place its base pay in the third quartile b. The company's pay structure must be broad-banded c. The company must invest heavily in employee training programs d. The company must employ a pay-for-performance system - Correct Answer c. The company must invest heavily in employee training programs An organization has decided to have absolute internal equity in it pay structure. To that end, every job in the organization has been rigorously evaluated and assigned points according to the worth of the job to the organization. The result is that many traditionally female-dominated jobs are paid more than what they are typically paid, and some traditionally male-dominated job are paid less than what they are typically paid. Which of the following statements is most likely to be true? a. This system is based on the concept of pay equality b. Although this system looks ethical on its face, it actually violates the Equal Pay Act because it will discriminate against male employees

c. The organization will have a hard time staffing any of the gender-stereotyped jobs in the organization d. The organization's compensation for traditional male jobs will not be externally competitive - Correct Answer d. The organization's compensation for traditional male jobs will not be externally competitive For an employer, the primary advantage of classifying a work as an independent contractor is that: a. Independent contractors are typically more productive than regular employees b. Independent contractors can be fired at any time, unlike regular employees c. The employer does not have to pay Social Security, workers' compensation, or unemployment costs d. Employers do not have to verify that contractors have valid work permits. - Correct Answer c. The employer does not have to pay Social Security, workers' compensation, or unemployment costs Organizations use pay grades to a. Group individual jobs having approximately the same job worth b. Guard against pay differential based on sex or race c. Compare similar jobs across a variety of organizations d. Cluster jobs having common organizational characteristics - Correct Answer a. Group individual jobs having approximately the same job worth. What are variable pay plans? a. Methods of tying compensation to the Customer Price Index (CPI) in order to keep up with inflation b. Additional tangible rewards given to the employees for performance beyond normal expectations c. Compensation that increase as employees gain new job-related knowledge, skills, and abilities d. T incentives to meet required performance standards - Correct Answer b. Additional tangible rewards given to the employees for performance beyond normal expectations An individual incentive system will be counterproductive when:

a. The organization emphasizes teamwork and cooperation b. There is a dynamic technological environment c. It results in competition among the employees d. The organizational culture stresses individualism - Correct Answer a. The organization emphasizes teamwork and cooperation. The downside of bonuses is that: a. They may cause low performing employees to quit b. Employees who are passed over may become jealous of the bonus recipient c. A well-implemented bonus system may be more expensive to the firm than base pay raises for improved performance d. Bonuses are to trivial in amount to actually motivate exceptional behavior - Correct Answer d. Bonuses are to trivial in amount to actually motivate exceptional behavior Distributing team incentives equitably means that: a. Each team member gets the same amount of bonus b. Team members are paid incentives that vary according to individual performance c. Teams that are in competition with one another are paid incentives based on their relative performance d. Each team in the company receives the same amount of discretionary incentives dollars to distribute - Correct Answer a. Each team member gets the same amount of bonus. An organization that wants to be more flexible, encourage competency development, and emphasize career development might want to use which of the following? a. Grade and step plan b. Bilingual pay c. Skill-based pay d. Broad-banding - Correct Answer d. Broad-banding As director of HR, you are discussing cost pressures on your organization with the senior leadership. Two possible options are suggested: reducing the amount of next year's base pay raises for employees or reducing the health benefits program for employees. You are

asked which reduction would cause the most dissatisfaction among employees: You say that research has implied that: a. Employees will be just as upset with either lower raises or reduced health benefits b. Employees will be more upset with lower raises because cash raises can be spent in any manner, whereas health benefits may not even be used during the year c. Employees will be more upset with reduced health benefits than by lower pay raises d. Employees are so unaware of their health benefits; they won't even notice reductions, whereas raise amounts are high profile - Correct Answer c. Employees will be more upset with reduced health benefits than by lower pay raises For employers, all the following are advantages to consumer-driven health plans EXCEPT: a. Health care usage rates typically fall significantly b. Employer contributions to the plans usually do not rise as fast as health-care costs c. Employers are well prepared to make decisions about how to spend their health care dollar d. Employers use these funds for preventive health care thus lowering the overall insurance costs for the employer - Correct Answer c. Employers are will prepared to make decisions about how to spend their health care dollar If you are asked to estimate the administrative costs of current benefits program, one of the most useful calculation you can make is: a. Health care usage rates typically fall significantly b. Employer contributions to the plans usually do not rise as fast as health-care costs c. Employees are will prepared to make decisions about how to spend their health care dollar d. Employees use these funds for preventive healthcare thus lowering the overall insurance costs for the employer - Correct Answer ?? In a contributory pension plan, the money for pension benefits is paid by the: a. Federal Government b. Employee through pre-tax deductions from pay c. Both the employee and employers

d. By the employer - Correct Answer c. Both the employee and employers In the U.S., Japan, German, France and other countries, __________is/are placing significant financial pressures on government-provided retirement security plans. a. A baby boom b. An aging population c. Increasing standards for quality-of-live in old age d. The trend for retires to retire at earlier ages, while they are still healthy - Correct Answer b. An aging population The Family and Medical Leave Act (FMLA) provides that: a. Employees must be able to return to their former job following the leave b. The FMLA leave clock begins after all vacation and personal days have been used c. The leave must be taken as one 12 - week block d. Health benefits must be continued during the leave at the same level and conditions - Correct Answer d. Health benefits must be continued during the leave at the same level and conditions The purpose of a flexible benefits plan is to: a. Allow employees to contribute pretax dollars to buy additional benefits b. Continuously update benefits options as employee needs and desires change c. Employers are well prepared to make decisions about how to spend their health care dollar d. Employees use these funds for preventive health care thus lowering the overall insurance costs for the employer - Correct Answer d. Employees use these funds for preventive health care thus lowering the overall insurance costs for the employer. Which of the following statements is true? a. Anti-discrimination laws require that part-time employees must receive benefits if the organization offers full time employees benefits b. Employers are required to provide part-time employees government-mandated benefits, but other benefits are voluntary for the employer

c. Part-time employees are typically not interested in benefits because they are usually covered by a spouse's or parents' insurance policies d. Most employers provide part-time employees pro-rated medical benefits, but no time-off benefits because these employees already work a reduced schedule - Correct Answer b. Employers are required to provide part-time employees government-mandated benefits, but other benefits are voluntary for the employer The two major groups of workers who have contributed the most to the high cost of health benefits are uninsured workers and: a. Women of childbearing age b. Employees with chronic disease c. Retirees d. Employees with unhealthy lifestyles - Correct Answer c. Retirees You are asked to advise your organization on how to use HR technology to make benefits administration less expensive. The present HR system is entirely paper based. Your research shows that the greatest use of technology by other companies is in: a. Web-based benefits enrollment b. Conducting employee services c. Monitoring usage of health benefits d. Calculating and monitoring paid-time off - Correct Answer a. Web-based benefits enrollment A union shop requires: a. That an employee joins the union, usually 30 to 60 days after being hired b. Employees who refuse to join the union to pay equivalent amounts equal to union dues and fees for the union's representative services c. Individuals to join the union before they can be hired d. Non-union employees to be excluded from the protection of the union contract - Correct Answer a. That an employee joins the union, usually 30 to 60 days after being hired All of the following are reasons for the decline in union membership in the U.S. EXCEPT: a. The shrinking of the industrial sector

b. The shift of low paying U.S. jobs to other countries c. The increasing proportion of white-collar workers in the economy d. Unions lack success in passing worker-friendly legislation - Correct Answer d. Unions lack success in passing worker-friendly legislation An employee of a unionized organization who is elected to serve as the first-line representative of unionized workers is: a. Union organizer b. Member representative c. Union steward d. Business - Correct Answer c. Union steward As a result of the Civil Service Reform Act of 1978: a. Federal contractors cannot hire replacement workers during a strike b. Pension funds of federal unions are guaranteed by government c. Federal employees in all agencies are guaranteed the right to strike d. The Federal Labor Relations Authority administers union/management relations in the federal government - Correct Answer d. The Federal Labor Relations Authority administers union/management relations in the federal government. If as a result of a union organization campaign, and election is held in which 300 of the 400 employees vote. For the union to win, how many votes does it need to have: a. 200 b. 201 c. 150 d. 151 - Correct Answer d. 151 Passed in 1932, the _________ granted workers some rights to organize and limited court injunctions in labor disputes. a. Norris-LaGuardia Act b. Railway Labor Act c. National Labor Code

d. Wagner Act - Correct Answer a. Norris-LaGuardia Act The most highly unionized part of the U.S. workforce is the: a. Public Sector b. Manufacturing Sector c. Healthcare Industry d. Communication Industry - Correct Answer a. Public Sector The purpose of right-to-work laws is to: a. Encourage full employment in the economy b. Make it illegal to force people to join a union to get or keep a job c. Require that employers bargain in good faith with union representatives d. Prohibit unions from organizing in a particular state - Correct Answer b. Make it illegal to force people to join a union to get or keep a job The teachers' union in a school district has not reached a collective bargaining agreement with the school board. A neutral third party has been brought in to make decision on the topics that have kept the two parties from agreeing on a contract. This process is: a. Arbitration b. Conciliation c. Fact-finding d. Mediation - Correct Answer a. Arbitration What is the reason why many police and firefighters' unions cannot legally strike? a. These are uniformed services and are considered to be the equivalent of military service members b. Strikes by these unions endanger the public's health and safety c. Since these workers have access to weapons, trikes can easily escalate into violent confrontations d. As public servants, police and firefighters are not allowed to strike - Correct Answer b. Strikes by these unions endanger the public's health and safety.

In order to minimize backlash in diversity efforts, the key is for trainers and managers: a. To emphasize that attitude change has to come before behavior change b. To stress that employees behaving with respect toward others is the desired outcome of diversity training c. To realize that there may be certain core of 'bad actors' who will not accept diversity goals and that these employees must be terminated before organizational culture can change d. To cut back on traditional diversity training such as sensitivity training and instead to emphasize team spirit and performance goals - Correct Answer a. To emphasize that attitude change has to come before behavior change Which of the following is NOT a component of diversity management programs? a. Monitoring systems b. Affirmative action c. Multicultural work teams d. Diversity committees - Correct Answer b. Affirmative action An admission clerk in a hospital has recently converted a religion that requires its members to abstain from work for sunset on Friday to sunset on Saturday. Consequently, he says he can no longer take the regular rotation for weekend duties. He is not qualified for any other positions in the hospital that do not require a weekend rotation. Which of the following actions would be the best immediate response for the HR director to take? a. Since no reasonable accommodation (transfer) is available, he must be terminated because he refuses to perform the job at the required times b. The HR director should investigate whether his religious conversion is sincere or if it is just a ploy in order to get Saturdays off c. Accommodating this request it will discriminate against other employees who have to work on the weekend. He should be warned that he will be terminated if he refuses his next weekend rotation. d. The HR dire - Correct Answer d. The HR director should inquire whether any of the other hospital admissions clerks would be willing to swap schedules and work the weekend rotation After John had taken early retirement at age 59, his old private sector company wants to re- hire him as a consultant. Which of the following statements is true?

a. The firm is violating the Equal Pay Act because John will be doing the same work, but he will not receive the medical and other benefits he would have received as an employee b. Under ADEA, John will have to limit the amount of income he can earn as a consultant because he is under the age of 65. c. This is common practice by organizations to preserve access to the talents of their experience former employees d. John cannot legally work for his former employer and still receive his pension - Correct Answer c. This is common practice by organizations to preserve access to the talents of their experience former employees Which of the following statements is true? a. Employers can legally ban employees from speaking their native language during their work breaks if the employees who speak only English are uncomfortable b. Employers who require bilingual employees to speak both languages as part of their jobs duties must pay those employees more because this is an additional job duty c. Making bilingual skills a job requirement has been considered reverse discrimination against persons who only speak English d. Employers can require employees to use English when communicating about potentially hazardous conditions at work. - Correct Answer d. Employers can require employees to use English when communicating about potentially hazardous conditions at work. Medical information on employees: a. Must be maintained off-site b. Must be filed with the employee's other confidential data c. Must be maintained in the files separate from general personnel files d. Must be accessible only by human resources staff and the employee's direct supervisor

• Correct Answer c. Must be maintained in the files separate from general personnel files According to the concept of __________, the pay for jobs requiring comparable levels of knowledge, skill, and ability should be similar even if actual duties differ significantly. a. Equal pay b. Pay equity c. Comparable compensation

d. Gender fairness - Correct Answer a. Pay equity The CEO of an organization has deliberately kept the number of full-and-part-time employees to twelve. This means the organization does not have to comply with: a. The ADEA b. The ADEA or the ADA c. The ADEA, the ADA, Title VI, or the Pregnancy Discrimination Act d. The ADEA, the ADA, or Title VII - Correct Answer c. The ADEA, the ADA, Title VI, or the Pregnancy Discrimination Act A pregnant Muslim woman with controlled mild diabetes wears a garment covering her from head to feet in conformance to her religion. She has a valid visa allowing her to work in the United States. She has applied to an airline's flight attendant training program and was rejected. On which factor would it be legal to reject her from the training program? a. Her diabetes b. Her pregnancy c. Her national origin d. Her clothing - Correct Answer d. Her clothing The landmark case that established the importance of disparate impact as a legal foundation of EEO law is: a. Adarand Constructors v. Pena b. Griggs v Duke Power c. University of California at Davis v. Bakke d. McDonell Douglas v. Green - Correct Answer b. Griggs v Duke Power A problem with the pre/post measure of evaluating training is: a. The difficulty of constructing a good test b. Whether employees were randomly assigned to the control group c. Being able to intervene in the workplace at the appropriate times d. Knowing if the training was responsible for any changes in performance - Correct Answer d. Knowing if the training was responsible for any changes in performance

The most difficult level of training evaluation, but the one that has the most value to the organization is the _________ level. a. Results b. Reaction c. Learning d. Behavior - Correct Answer a. Results Which of the following statements about transfers of training is true? a. On the whole and in most circumstances, training results in learning and has a long-term effect on employee behavior b. If employees make the initial transfer of their new skills to the workplace, they will retain these skill in the long term c. Training may have an initial impact on employee behavior, but it impacts erodes dramatically over a year's time d. Transfer of training is so poor that most training efforts must be repeated annually - Correct Answer c. Training may have an initial impact on employee behavior, but it impacts erodes dramatically over a year's time There are 16 training programs which the training director of an organization wishes to implement during the coming year. After examining the training budget, the director realizes that it will not be possible to conduct all of these training programs and there is a need to prioritize them in order to reduce the number. The training director should prioritize these training programs based on: a. The quantifiability of program criteria b. The number of request received from employees and managers for certain types of training c. The cost per trainee of the programs d. Organizations strategic objectives - Correct Answer d. Organizations strategic objectives The director of training wants to increase employee support for new training programs. The best way to build this support is to: a. Write a monthly training newsletter describing the training opportunities that are provided

b. Work with supervisors and managers to design a development-focused performance appraisal c. Design an internet survey of employees asking them to describe their training needs d. Send lower-level employees who might have management potential to an assessment center - Correct Answer c. Design an internet survey of employees asking them to describe their training needs An intern in the HR department for a chain of grocery stores has been assigned to observe the activities that bakery managers perform during the day. The intern is performing a/an ________ analysis. a. Occupational b. Group c. Individual d. Job / Task - Correct Answer d. Job / Task All of the following are questions that should be answered before training begins EXCEPT: a. Is there a need for training? b. Who will do the training? c. Will the training require the employees to be paid more? d. How will the knowledge be transferred to the job? - Correct Answer c. Will the training require the employees to be paid more? The best example of "real time" learning would be: a. Using a virtual reality setting to train drivers of trolley cars in San Francisco b. Allowing trainee firefighters to put out a small building fire in the presence of the trainers c. A simulator in which trainee flight controllers can learn to cope with near misses of aircraft d. Having a trainee instructor deliver a lecture in the presence of a trainer without an audience - Correct Answer b. Allowing trainee firefighters to put out a small building fire in the presence of the trainers In order to remain competitive, organizations must continually train current employees because of:

a. The poor education system in the U.S. b. Rapid technological innovation c. Competition from businesses in low labor cost countries d. High voluntary turnover rates of U.S. employees - Correct Answer b. Rapid technological innovation Bob has been hired as the first director of training at an organization. He has been spending his first few weeks meeting with operating managers and learning the business. He has told the managers that he wants to partner with them to solve their problems: Bob: a. Probably believes that training can solve most organizational problems b. Is displaying a strategic training mindset c. Is taking a tactical approach to training d. Is focusing on knowledge management. - Correct Answer b. Is displaying a strategic training mindset