Download Human Resource Management: Strategies, Practices, and Challenges and more Exams Advanced Education in PDF only on Docsity! HUMAN RESOURCE MANAGEMENT TEST 1 Benchmarking - Finding the best practices in other organizations that can be brought into a company to enhance performance Core competencies - A combination of knowledge, skills, and characteristics needed to effectively perform a role in an organization Downsizing - The planned elimination of jobs Globalization - Moving local or regional business into global marketplace Human Capital - The individual's knowledge, skills, and abilities that have economic value to an organization Human resource management (HRM) - An integrated set of processes, programs, and systems in an organization that focuses on the effective deployment and development of its employees Human resource management strategy - Identifying key HR processes and linking those to the overall business strategy Human resource management system (HRMS) - Technology system that provides data and information for purposes of control and decision making. Outsourcing - Contracting outside the organization for work that was formerly done by internal employees. Six Sigma - A process used to translate customer needs into a set of optimal tasks that are performed in concert with one another. Talent Management - Leveraging competencies to achieve high organizational performance Telework - Conducting work activities in different locations through the use of technology. Bona fide occupational qualification (BFOQ) - A justifiable reason for discrimination based on business reasons of safety or effectiveness Designated groups - Women, visible minorities, First Nations peoples, and persons with disabilities who have been disadvantaged in employment Diversity management - The optimization of an organization's multicultural workforce in order to reach business objectives Employment Equity - A distinct Canadian process for achieving equality in all aspects of employment Harassment - Any unwanted physical or verbal conduct that offends or humiliates the individual Pay Equity - The practice of equal pay for work of equal value Psychological harassment - Repeated and aggravating behaviour that affects an employee's dignity, psychological, or physical integrity that results in a harmful work environment Reasonable accommodation - Attempt by employers to adjust the working conditions and employment practices of employees to prevent discrimination Reverse discrimination - Giving preference to members of certain groups such that others feel they are the subjects of discrimination Systemic discrimination - The exclusion of members of certain groups through the application of employment policies or practices based on criteria that are not job-related. Employee empowerment - Granting employees power to initiate change, thereby encouraging them to take charge of what they do Employee teams - An employee-contributions technique in which work functions are structured for groups rather than for individuals, and team members are given discretion in matters traditionally considered management prerogatives, such as process improvements, product or service development, and individual work assignments. Job - A group of related activities and duties Job analysis - Process of obtaining information about jobs by determining the duties, tasks, or activities and the skills, knowledge, and abilities associated with the jobs Job characteristics model - An approach to job design that recognizes the link between motivational factors and components of the job to achieve improved work performance and job satisfaction Job description - A document that lists the tasks, duties, and responsibilities of a job to be performed along with the skills, knowledge, and abilities, or competencies needed to successfully perform the work Job design - Process of defining and organizing tasks, roles, and other processes to achieve employee goals and organizational effectiveness
