IAAP Cap Exam - Practice Exam Questions, Exams of Nursing

Download IAAP Cap Exam - Practice Exam Questions and more Exams Nursing in PDF only on Docsity! IAAP Cap Exam - Practice Exam Questions Each organization has its own culture, which reflects key values, beliefs and attitudes. Which cultural symbol influences the organization's style of doing business? A. employee attitudes B. dress codes C. customer service D. office terminology C During which stage do members of a team begin to understand their boundaries, inappropriate behaviors, and who is in charge? A. forming B. storming C. performing D. adjourning B Which is NOT an example of a mobile application? A. Kickstarter.com B. Google Drive C. Microsoft Teams D. Waze A Which is NOT an example of using a network to communicate? A. Google Chrome B. Microsoft SharePoint C. Facebook D. LinkedIn A Teams are an important part of an organization because they A. Do not require oversight from management B. Relieve heavy workloads of managers C. Combine the skills and experiences of individuals D. Allow you to delegate your daily workload C Leadership can be defined as any of the following EXCEPT A. Organizing and directing people to accomplish goals. B. Giving direction for an activity or operation. C. Being a guide, especially by goin gin advance of others. D. inspiring and motivating others to achieve goals. B An infographic may communicate a message using all of the following EXCEPT C. they provide employees with purpose to complete the goals of the organization D. they inspire employees to focus on short-term success B It is your goal to change jobs. Which is the BEST strategy to accomplish this goal? A. Complete as many applications as possible B. connect with friends and colleagues C. take educational courses D. Post it on Facebook B A conflict has continued for months between several work groups. its is resulting in failed communication and employee turnover. Which is the BEST course of action? A. Send out a memo demanding that it stop. B. Fire the members creating the conflict C. Use a mediator to help resolve the conflict D. Determine the cause of the conflict and document it. C Which three-step process adapts to blogging? A. plan-write-complete B. research-plan-write C. plan-write-edit D. research-plan-edit C Employment law protects employers and employees. Which legislation was passed to protect genetic information from being used in promotional processes? A. ADA B. ADEA C. GINA D. HIPAA C At the end of each year, the manager meets with each staff member to identify and agree on goals for the upcoming year. Which is the BEST description of this style of management? A. management by objectives B. Situational C. Pathfinding D. Teaching A A team is competing in a multi-state technical skills and physical endurance competition with media coverage. It has involved months of practice and team work. Which term BEST describes this type of team? A. parallel team B. project team C. action team D. work team B Which type of business is formed with two or more people acting as co-owners of the business? A. partnership B. Corporation C. Sole propriertorship D. limited liability corporation A The first type of emotional intelligence is A. other awareness B. self-awareness C. emotional awareness D. emotional experiences B Meeting other people in your field of work is a form of A. promoting your career B. networking C. communication D. building relationships B You are starting a project to reorganize the file room. To detail the process from start to finish, you should consider using A. a flowchart B. an organization chart C. an infographic D. a diagram D. job shadowing A An expatriate (someone who lives outside of their native country) working for a multinational corporation has to adjust in three distinct ways: work adjustment, cultural adjustment, and a third, described as "the degree of comfort when socializing and communicating with members of the host culture." This third factor is known as A. interaction adjustment B. transaction adjustment C. commitment adjustment D. social adjustment D Commitment to the work assignments of expatriates increases over time as experiences in the host country increases their sense of comfort. Which of the following is expatriates' biggest challenge? A. their spouses and families are unhappy B. they struggle with the language C. they lack respect for the global organization D. the cost of living is high B When describing or addressing individuals with disabilities, it is ethically responsible and courteous to use "person first" language. Which is the MOST appropriate example of this? A. the boy with dark hair in the wheelchair B. the autistic boy with blond hair C. the blind girl wearing the pink dress. D. the special needs child in the swing A Civic, educational, or charitable organizations are exempt from federal, state, and local taxes. Which type of business entity is described? A. limited liability corporation B. nonprofit corporation C. sole proprietorship D. S-corporation B Which group will establish policies and set goals that guide the management of the organization? A. executive leadership team B. CEO, CFO, and COO C. shareholders D. board of directors D Which option is the correct definition of the Code of Ethics? A. a numerical code that explains the differences in salaries B. the act of disrespecting a coworker C. a written pledge to make responsible and moral decisions D. a contract that explains your job responsibilities C Which term describes the process by which teams work together to meet complex challenges? A. collaboration B. problem-solving C. management direction D. dynamic pairing A Which two qualities are useful in resolving conflict? A. avoidance and assumption B. openness and empathy C. directness and persistence D. encouragement and entitlement B A recent college graduate has applied for numerous positions that have resulted in few interviews, despite having met the basic requirements for the positions. The applicant is struggling to determine why employers are not responding. In reassessing the job search effort, which step is NOT recommended? A. verify references are providing favorable recommendations B. Confirm application materials are grammatically correct without errors C. Check social media for posts that do not promote a professional image D. Embellish past work accomplishments on job applications D During the first 2 months of a 6-month project, a committee works well in meeting and presenting great ideas; however, for the past month, they have reached an impasse. In an effort to complete the project within the established timeframe, the committee agrees to re-examine their ideas and identify the top three for presentation to management. Which term describes this adjustment period within a team's development? Which is a subject caption that usually corresponds to the meeting agenda topics? A. quotes B. subtitles C. headings D. bullets C Which is the most effective formal communication medium? A. reports B. posters C. newsletters D. memos D Which is the main purpose of proofreading? A. improving form and content B. checking for supporting details C. looking for errors or omissions D. summarizing earlier points C Which is a benefit of automated records? A. order tracking B. customer demographics C. online forms D. workflow process D You have been asked to create a flyer for an open house at your company. Which is the BEST type of software to complete this task? A. Desktop publishing software B. Paint 3D C. Microsoft Word D. Google Docs A Which type of application is the BEST option for creating charts and graphs? A. databases B. word processor C. internet browsers D. spreadsheets D Which communication medium makes a formal impression? A. visual B. digital C. written D. oral C Work teams perform scout activities in order to A. gather customer demographics B. develop new surveys C. research new marketing materials D. write a new advertising campaign A When writing a business presentation with material not relevant to your company, it is MOST important to A. record source material used B. know your audience C. allow time for questions D. prepare handouts A When a work team is copy editing an online document, they should do all of the following EXCEPT A. use track changes to monitor group edits B. check all references in the document C. use proofreader marks D. use a consistent style format B When tasked with presenting a company training to a large audience, the best platform to use would be A. webinar B. conference call C. an oral presentation with handouts C Which is NOT a best practice for using email? A. writing lengthy emails that include controversial words B. unsubscribing from unwanted mailing lists C. checking the email's spelling and grammar D. creating meaningful subject lines A When recording meeting minutes, it is NOT necessary to record meeting A. motions B. discussions C. attendance D. objectives A You are asked to prepare a lengthy document containing highly sensitive company information that will be distributed internally. Which type of correspondence is this? A. email B. letter C. report D. memorandum D Which word processing tool is BEST used to indicate corrections when proofreading a document? A. Proofreaders Marks B. Spelling and Grammar Check C. Track Changes D. New Comment C You have been asked to create a PowerPoint presentation for a team meeting using material from another slide deck. Which function allows you to view and control the look and formatting of all the slides to ensure the presentation is consistent with you company's standard template? A. outline B. design C. themes D. slide master D Which formatting elements are MOST important for supporting a clear communication of the document's message? A. paragraph, alignment, spacing B. colors, shape, tables C. font, font size, and font style D. bold, italics, underlining C Which presentation design element significantly influences the audience's willingness to accept the important ideas or messages? A. artwork B. type styles C. color D. typefaces C When creating a chart in Microsoft Word or PowerPoint in which area do you format the access titles? A. Chart Type B. Layout C. Chart elements D. Chart styles B Which file format is safest for distributing an electronic document to a client? A. JPEG B. DOC C. PDF D. TXT C Which is NOT a basic rule of English grammar? A. Punctuation B. Spelling C. Capitalization D. Proof-reading D Crafting the minutes from the agenda involves adding A. Action items and a summary of important points B. A list of attendees and a transcription of the discussion C. a summary of motions made and a list of attendees D. Details of the motions made and equipment used A Which sentence correctly uses a plural noun? A. The postal workers left a mound of new mail in the lobby. B. The camel's hoofs left a deep imprint in the sand. C. The deers liked to come out at dusk and to eat. D. The Taxi's line is usually at the corner. A Which sentence contains no grammatical errors? A. You're going to lose your badge if it slips out of your pocket B. I left you're message on the credenza. C. You're briefcase is in the hall closet. D. I wanted to get you're opinion on this before I submitted it. C Which sentence correctly applies the rules of capitalization? A. The motion to change the length of the meeting was seconded by Chairman Hughes B. The Corporation will probably sue for breach of promise. C. Daria Smith, our new President, starts work on Monday. D. Our company's Officers have three weeks off every year. C Meeting minutes should be distributed within which timeframe? A. 3 to 8 business hours B. 24 to 48 business hours C. 12 to 24 business hours D. 30 to 72 business hours B An administrative assistant for a financial investment group wants to create a chart that shows a five year history of sales in profit. This chart would be used to identify trends and protect future revenue. Which type of informal graphic should be used? A. Line chart B. Bar chart C. Gantt Chart D. Flow chart A You will be creating an overview of a new program that will be used to orient your team. Do you want to include screenshots to explain how the program works. Which software program should you use to design this overview? A. Microsoft Publisher B. Microsoft Word C. Microsoft PowerPoint D. Microsoft Excel A Once meeting minutes are completed and proofread, within which time frame should they be distributed? A. 15 to 60 minutes B. 3 to 6 hours C. 8 to 12 hours D. 24 to 48 hours D For which activity should you avoid using social media? A. Connecting with business partners B. Gathering market intelligence C. Recruiting employees D. Scheduling appointments D Why would one use a portable document file (PDF) to distribute a report to a group? A. It is the universal standard of delivery. B. It automatically attaches meta-data. C. It is easy to share digitally. D. It protects the document content. D An email has the same legal significance as a printed document because it A. Has become the standard for business communication. D. External hard drive A Which term describes an attack by cyber criminals that is specific to few people in an organization? A. Spear phishing B. Phishing C. Cyber attacking D. Spam mail B Which term describes the act of restarting a computer? A. Download B. Upload C. Install D. Reboot D Which is the best way to back up a data file? A. Copying and storing in a safe place B. Putting it in a file folder C. Saving the file off-line D. Printing a hardcopy for filing A Which type of record cannot be replaced and should never be destroyed? A. Non-essential records B. Vital records C. Important records D. Useful records B If you want to collect, we organized, and filter data, the BEST type of software application to use would be a A. Spreadsheet application B. Project management application C. Database application D. Web application C Employee termination records are an example of A. Miscellaneous records B. Historical records C. Financial records D. daily operations records B Law-enforcement can access and monitor emails without a search warrant if your emails are stored on A. Your home computer B. A cloud computing server C. The company's private server capital D. Your mobile phone B Intellectual property rights refer to A. copyright law B. codes of conduct C. unique and original works D. non-physical property D Listening to a coworker give instructions on how to complete a task is an example of A. Evaluative listening B. informative listening C. emphatic listening D. reflective listening B Hardware failure can occur from all of the following except A. Undervoltage B. Power surges C. aging hardware D. microwaves D The acronym JPEG stands for A. joint photographic expert group Which is a benefit of using multi-function machine? A. Uses less space B. Gets regular maintenance C. Less downtime during malfunctions D. Lower purchase price A Which type of record should be backed up, either physically or electronically? A. Vital B. Useful C. Nonessential D. Personal A Which book element lists sources at the end of a report? A. Bibliography B. Appendix C. Table of contents D. Executive summary B What is the major disadvantage of using Continuous Data Protection (CDP) as a back up method? A. It takes the most time to perform the backup. B. It is difficult to manage and requires multiple types of backup to restore. C. It is very expensive and requires the most storage space. D. It requires cloud provider to manage the back up hardware. C When working for an enterprise that has a management information system (MIS), you may be asked to produce a report for the administration. If they ask for consolidated information to facilitate a quick and easy review which of the three basic types of reports should you choose? A summary B detailed C exception D batch A Which documentation should be retained for seven years? A. Contracts and leases, personnel files, Invoices an accident reports B. Employment applications, insurance policies, invoices, and bank reconciliations C. Cashbox, depredation schedules, correspondence, and employment applications D. Correspondence, inventories, canceled checks, and financial statements A Because you are a recent designee of the CAP, your manager has asked for your assistance in developing the records management policy for the office. How should you describe the value of records to the manager? A informational B essential C historical D vital A Which term BEST describes a range of processes related to records? A. Disposition B. Lifecycle C. Records management D. Records retention B Which type of records cannot be replaced, should never be destroyed, and are crucial for an organizations effective continued operation? A important B useful C vital D essential C In a health care clinic, a numeric system with an ascension log is used for patient records. What is the purpose of the ascension log? A. to provide increased confidentiality B. to track who has checked out records C. to provide an alphabetical sorting key D. to control access to files A Which factors are critical to consider to avoid negative effects from poor ergonomics? A. Chair and desk height, lighting, monitor distance, posture You are considering whether to transform paper files to electronic files. Which concerns about electronic files should you consider? A. Reliability, security, technology changes B. Passwords, personnel changes, storage space C. Fading, mobility, power surges D. Blackouts, file stability, duplication A Which organization offers a specialized certification for a virtual administrative assistant? A. IVAA B. IAAP C. AAA D. LSI A which is an advantage of electronic versus microform filing? A. Ease of distribution B. Ease of augmentation C. Ability to reformat D. Ability to maintain original order A Which are two common types of microforms? A. Microfiche and microform B. Imaging and microfiche C. Microfilm and micro-image D. Imaging and microfilm C Using ergonomics at works can lead to an increase in employee A. Contentment, efficiency, and productivity B. Creativity, health, and work/life balance C. Attitude, camaraderie, and productivity D. Health, focus, and loyalty D Which are common ergonomic guidelines for employees to utilize? A. Constantly change in a seated position, place the keyboard in front of the monitor, and use a telephone headset. B. Walk 10 minutes during lunch, set on a balance ball, and use a desk lamp C. Use an adjustable copy board, employ a foot rest, and place the mouse at elbow height D. Stand and stretch every hour, use a sit/stand desk, and utilize a chair massage cushion C Which term describes a statement used by an organization to identify where and how long records are to be retained? A. A records manual B. A filing manual C. A records retention schedule D. A vital records policy C Which is a disadvantage of working in a virtual office? A. It saves employers money on overhead. B. It requires a lot of focus, motivation, and self-discipline. C. It decreases productivity. D. It is more difficult than working in a traditional office. C Which is another term for computerized perpetual inventory systems? A. Enterprise resource planning B. Order point reordering C. Periodic order quantity D. Lot for lot A Someone calls to verify that you sent them a specific email. You suspect your account has been compromised. What should you do immediately? A. Change your password. B. Create a new email address. C. Turn off your computer. D. Delete your cookies and browser history. A Which federal law governs the release of medical and billing information? A. HIPPA B. FERPA C. Topic D. Search feature B For international travel, it is important to ensure that the travelers passport is current and renewed approximately ___ month(s) prior to the expiration date. A. 1 B. 3 C. 6 D. 9 A Face-to-face meetings are the BEST option when A. Dealing with difficult topics B. Quick decisions are needed C. Participants are all local D. Visual presentation is important A The online meeting software that allows video, voice, and instant messaging between all participants is A. UberConference B. GoToMeeting C. Skype D. WebEx D Sarah has been asked to ensure that the filing is up-to-date for an upcoming audit but thanks for filing is tedious. Instead, she researches professional developments that she can participate in next quarter. What time management technique is she demonstrating? A. Procrastination B. Prioritization C. Delegation D. Streamlining B Which action would be considered both urgent and important? A. Archiving old emails B. Completing an office supply inventory C. Contacting IT support if the offices Internet is not working D. Ordering office supplies for a new employee C Which meeting duty is an administrative assistant MOST likely to have? A. Evaluating the effectiveness B. Determining the purpose C. Recording the minutes D. Planning the agenda C The set of policies and procedures that clearly defined how Board of Director meetings are to be conducted are called A. Bylaws B. Minutes C. Agenda D. Amendments A Which group should you convene to deal with a specific issue or problem? A. Task force B. Committee C. Heterogeneous group D. Homogeneous group A What should be your first step in managing a long term project? A. Determine project objectives B. Collect information and materials C. Identify team members D. Assign deadlines A Which is an advantage of a web-based meeting over an in person meeting? A. Cost savings B. More effective brainstorming C. Improved interaction D. Less structure A A. Slowly adjusting your sleep schedule to more closely match the destination. B. Taking a sleep aid so you can rest on the plane. C. Researching coffee shops near your hotel. D. Skipping or limiting your sleep the night before the flight so you were able to sleep when you land. A You are planning an exclusive event for which you are anticipating approximately 110 days from around the world. Which medium should you use to invite and accept guest's responses? A. Event website B. Tele-invitation C. Interactive email video invitation D. Printed invitations A Your executive is traveling for a week-long leadership summit. Which item(s) Will help you in wrapping up the executive's trip upon return? A. The expense report B. The meeting agendas C. The travel itinerary and receipts D. The credit card bill and brochure C Which are components or functionality of meeting management technology? A. Resource management, budgets, ROI through surveys B. Finance, supplier tracking, communication with attendees C. Resource management, contract management, attendee management D. Contract management, finance, ROI through surveys A Which international travel tips are MOST important for having a successful trip? A. Learning countries specific greetings and obtaining country specific currency B. Learning country specific greetings and dressing appropriately for the culture C. Bringing business cards and learning how to say please and thank you D. Learning how to say please and thank you and being informal during meetings B Which statement describes the meeting effectiveness and engagement quotient? A. A method to track project details and outcomes B. A measure of attendee feedback from venue and meals C. An indicator of whether the desired outcome was achieved and whether the event meets or exceeds the goals D. A measure of the attendee experience including pre, during, and post meeting C When incomes to pass expenses, this is called A. Sales B. Profit C. Loss D. Equity B Which items appear on the bank side of a reconciliation statement? A. Invoice discounts B. Deposits in transit C. Credit collections D. Tax deductions B In a performance evaluation, a supervisor should A. Evaluate the employees personality traits B. Task the employee with a new assignment C. Address the employees compensation package D. Give the employee an opportunity to talk D Which term is defined as a shared system of symbols, beliefs, attitudes, values, expectations, and behavioral norms? A. Ethics B. Society C. Diversity D. Culture D During your job interview, you are asked to describe a specific example of how you handled and a great customer. This is an example of which type of interview question? A. Situational B. Behavioral A group of visiting stakeholders has asked to view the companies current assets and liabilities to which financial document should they be given immediate access? A. Owners equity B. Capital gains C. Income statement D. Balance sheet D The unit supervisor shares with the administrative professional that computer upgrades are needed for the units employees. The administrative professional is confident that funds are available because the administrative professional has been closely monitoring the unit's A. Payroll service B. Budget C. Petty cash fund D. Profit and loss statement B Which monthly activity is included in a bank reconciliation procedure? A. Redistributing service charges to other accounts B. Ensuring cleared company checks were written by the company C. Calculating future company costs D. Strategizing cost cutting procedures B The new human resources manager was tasked with determining future staffing needs for the organization. Which step should the manager conduct first to determine which positions to fill and how to fill them? A. Develop a workforce strategic plan and roadmap B. Review business plan and workforce data C. Identify supply-demand gaps D. Recruit and fill all vacant positions C A workforce analysis at a large manufacturing plant determined that a significant number of employees would soon reach retirement age. In preparation for the anticipated reduction in their experience workforce which type of training should be the management team implement to ensure they retain the tacit knowledge of their experience to workers? A. Behavior modeling B. Observational C. Procedural D. Osmosis A When does the BEST onboarding process begin? A. Before the first day of employment B. On the first day of employment C. During the first week of employment D. After the first week of employment A Which activity is an effective on boarding process? A. Allowing the employee to determine the best practices after initial training B. Ensuring the employee is up-to-date on office gossip C. Socializing the employees into the firms culture and ways of doing things D. Requiring immediate review of all company policies and handbooks C The high school accountant is asked to run financial reports for the fiscal year which period of time is encompassed in this request? A. September 1 - August 31 (12 month continuous calendar year) B. September 1 - May 31 (9-month continuous academic year) C. January 1 - December 31 (9-month divided calendar year, excluding June through August) D. January 1 - June 30 (6-month bi-annual calendar year) A Which is a characteristic of the direct method of presenting cash flow? A. It uses only cash transcriptions to produce the cash flow statement. B. It includes non-cash expenses and converts income into cash through adjustments. C. It is the preferred method for many companies due to its analytical value. D. It shows a line-by-line reconciliation between reported income and net change in cash. A Which document displays an organizations financial condition? A. Employee payroll B. Bank reconciliation C. Balance sheet D. Equity statement C