IC 300 ALL CLAIMS EXAM 2024 | ACTUAL EXAM AND PRACTICE EXAM TEST BANK WITH STUDY GUIDE A, Exams of Nursing

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IC 300 ALL CLAIMS EXAM 2024 | ACTUAL EXAM

AND PRACTICE EXAM TEST BANK WITH STUDY GUIDE

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Conor is a claims representative whose supervisor is reviewing his claim status notes. The supervisor took exception with one of Conor's notes, which read, "The claimant is obviously lying because his account of how the accident happened keeps changing." The supervisor should advise Conor that this statement is inappropriate because it is not Select one: A. Concise. B. Objective. C. Accurate. D. Clear. - ANSWER>>B. Objective. Claim status notes should contain objective comments about the parties. As a part of the first contact with an insured on a property damage claim, a claims representative may provide a blank Select one: A. Proof of loss form. B. First notice of loss form. C. Nondisclosure form. D. Reservation of rights form. - ANSWER>>A. Proof of loss form A claims representative may provide a blank proof of loss form and any necessary written instructions so the insured can document the claim. Adam manages a claims department for an insurer. He measures the department's performance by best practices, claims audits, customer satisfaction

data, and loss ratio. Which one of Adam's measures refers to a system of identified internal practices that claims representatives perform to produce superior performance? A. Claims audits B. Best practices C. Loss ratio D. Customer satisfaction data - ANSWER>>B. Best practices Best practices generally refers to a system of identified internal practices that are shared with claims reps and produce superior performance. DaJuan, a claims representative, sets a low case reserve for a seemingly simple claim. A few weeks later it becomes apparent that the initial reserve was too low, and he increases it in order to issue payments. More bills related to the claim arrive a few months later, and he increases the reserve again. This process is known as Select one: A. Readjusting. B. Stairstepping C. Reopening. D. Incremental reserving. - ANSWER>>B. Stairstepping. Correct. The process of repeatedly increasing the reserve for a claim is called stairstepping. Olivia is careful to keep proper claim status notes when she handles a claim. For example, she makes sure to only include neutral, objective comments about the parties involved. This is because claim notes Select one: A. Are potentially discoverable in a trial.

B. Continue for as long as the claim is open. C. Present a chronology of the life of the claim. D. Must be able to speak for themselves. - ANSWER>>A. Are potentially discoverable in a trial. Correct. Are potentially discoverable in a trial. Seemingly innocuous comments can be devastating when read to a jury. Ciara is going to college with the goal of working as a data scientist for an insurer. She will need a strong foundation in mathematics and statistics, computer programming, domain knowledge, and data science. Which one of Ciara's skills will require her to understand the insurance profession to which the data is being applied? Select one: A. Mathematics and statistics B. Data science C. Computer programming D. Domain knowledge - ANSWER>>Domain knowledge ...is the understanding of the discipline, profession, or activity to which the data is being applied. Rin helps her employer, a multi-line insurer, to determine actual exposure and premium for coverage. She does this by conducting detailed examinations of policyholder operations, records, and accounting. Erin is a(n) Select one: A. Underwriter B. Premium auditor. C. Claims adjuster. D. Producer. - ANSWER>>Premium auditor.

Premium auditors provide inventory values, contractors' equipment lists, and other facts that are important to the claims function. Erik is a claims manager for Taunton Insurance. He is leading a team of property claims representatives responding to a recent tornado in Kentucky. Before sending the representatives into the field, Erik has decided to use Internet of Things (IoT) technology to assess the damage and danger in the area. Which one of the following IoT devices would Erik most likely use in this situation? Select one: A. Drones B. Telematics C. Smartphones D. Sensors - ANSWER>>Drones Erik would most likely use drones to take photos or videos of the difficult- toreach area and assess the damage and danger. By using the drones, he can assess the danger without risking the safety of the claims representatives. Telematics devices are used in automobiles to create a picture of driving patterns. Mustafa is a data scientist who is working with a team of underwriting, IT, and actuary to develop a predictive analytics model. The main goal of the project is to translate the insights gained from the model they develop into business action. In Mustafa's experience, the team member that can provide the bridge between the analytics and the business is Select one: A. Underwriting. B. Data science C. Actuary.

D. IT. - ANSWER>>Actuary. Actuaries are critically important to this process because they understand the business and the analytics. The allegations contained in a summons and complaint typically serve four purposes: To give notice, reveal facts, formulate legal causes of action and Select one: A. State the damages sought B. Suggest an out-of-court settlement. C. Identify the opposing attorney(s). D. Specify a delivery method for the response. - ANSWER>>A. State the damages sought. Correct. The allegations contained in a summons and complaint typically give notice, reveal facts, formulate legal causes of action and state the damages sought. Joy Insurance Company is interested in using data mining to solve a problem it is having with claims fraud in one of its product lines. The first step it should take is Select one: A. To develop a model to analyze the data. B. To understand the types of data to use. C. To understand what it wants to achieve D. To prepare the data by cleaning it. - ANSWER>>To understand what it wants to achieve Leila is conducting a claims investigation and is taking a recorded statement from the claimant. She wants a simple yes-or-no answer to prevent the

interviewee from explaining the answer further. She asks, "You experienced back pain immediately when you lifted the box, didn't you?" Leila has asked a(n) Select one: A. Indirect question. B. Leading question. C. Open-ended question. D. Direct question. - ANSWER>>Leading Question Which one of the following can be applied over time to refine a model to better predict results? Select one: A. Association rule learning B. Regression C. Statistics D. Machine learning - ANSWER>>Machine learning ... can be applied over time to refine a model to better predict results. In liability claims, the claims rep will require an authorization from the injured party to Select one: A. Issue a partial claim settlement. B. Contact the insured. C. Investigate the claim. D. Obtain medical records. - ANSWER>>Obtain Medical Records Among the methods used to pay claims are the issuance of checks and bank drafts. The main difference between the two is that Select one: A. Only checks may be used for claim payments in excess of $10,000.

B. With a bank draft, the bank must verify that the insurer has authorized payment. C. Only bank drafts may be used for claim payments in excess of $10,000. D. With a check, the bank must verify that the insurer has authorized payment. - ANSWER>>B With a bank draft, the bank must verify that the insurer has authorized payment before disbursing funds. Insurers and claim representatives must keep the promises specified in insurance policies, as well as those created by the law. In insurance transactions, the insured pays a premium for the insurer's promise to Select one: A. Handle claims in good faith. B. Settle all losses in the insured's best interests. C. Compete fairly in the insurance market. D. Comply with federal insurance laws. - ANSWER>>A. Handle claims in good faith. Correct. In insurance transactions, the insured pays a premium for the insurer's promise to handle claims in good faith. The activities that make up the claims handling process Select one: A. Are not always sequential, but do not overlap. B. Are always sequential but may overlap. C. Are always sequential and do not overlap. D. Are not always sequential, and may overlap. - ANSWER>>D. Are not always sequential, and may overlap.

Correct. The activities that make up the claims handling process are not always sequential, and may overlap. The NAIC model act specifies that its provisions regarding bad-faith claims are to be enforced by Select one: A. NAIC personnel. B. Insurer personnel, on the honor system. C. The Federal Trade Commission. D. State insurance departments. - ANSWER>>D. State insurance departments. The NAIC model act specifies that its provisions regarding bad-faith claims are to be enforced by state insurance departments. Antonia has a general liability policy with a self-insured retention of $50,000. The policy has an occurrence limit of $250,000 and an aggregate limit of $500,000. She had submitted one prior claim this policy term for which $100,000 was paid by the insurer. How much will Antonia's insurer pay on a subsequent claim under the same policy period that is valued at $400,000? Select one: A. $200, B. $250, C. $400, D. $500,000 - ANSWER>>$250,000. After the SIR limit had been reached, the insurer was obligated to pay up to the occurrence limit. Insurers usually send denial letters Select one:

A. By email to ensure prompt receipt by the insured. B. By registered mail. C. By certified mail with a return receipt requested. D. By overnight courier. - ANSWER>>C. By certified mail with a return receipt requested. Correct. Insurers usually send denial letters by certified mail with a return receipt requested. Some will also send a copy via regular mail in case the certified letter is not accepted. Millstone Insurance wanted to assign its most complex workers compensation claims to experienced claim adjusters as early as possible. The data science team used the classification tree technique to develop a predictive model. When holdout data was used to test the model's predictive accuracy, 45% of the complex claims were assigned to experienced adjusters. When claims were randomly assigned, only 15% of the complex claims were assigned to experienced adjusters. What is the lift provided by the predictive model? Select one: A. 0. B. 3 C. 30 D. 45 - ANSWER>>B. 3 Correct. The lift provided by the predictive model is 3. The lift is calculated by dividing the model percentage by the nonmodel percentage. (45/15 = 3) Luke runs his business out of a store front in a commercial building. After a fire destroyed part of the building, Luke made a claim for damages and received a

settlement check from the property insurer. This necessarily means that Luke Select one: A. Is named in the policy declarations or an endorsement. B. Is the owner of the building. C. Has business interruption coverage. D. Has an insurable interest in the damaged property. - ANSWER>>A. Is named in the policy declarations or an endorsement. Is named in the policy declarations or an endorsement. An individual may have an insurable interest in a building, but not be considered an insured under the policy because the person's name is not listed in the declarations or on an endorsement. In a typical scenario, a summons and complaint initiating litigation is received by these parties in which one of the following sequences? Select one: A. Defense counsel, insured, claims rep B. Defense counsel, claims rep, insured C. Claims rep, insured, defense counsel D. Insured, claims rep, defense counsel - ANSWER>>D. Insured, claims rep, defense counsel Incorrect. A summons and complaint is typically received by the insured, who then shares it with the claims rep, who in turn sends it to the insurer's defense counsel. Which one of the following terms encompasses types of fraud including false claims and intentional losses? Select one:

A. Soft fraud B. Staged fraud C. Willful fraud D. Hard fraud - ANSWER>>Hard Fraud Through data mining, Goshen Mutual discovers that customers who insure two or more vehicles on a personal auto policy are very likely to buy a personal umbrella policy. Algorithms are then used to identify potential customers who might be interested in purchasing both personal auto and umbrella policies. Which one of the following data mining techniques did Goshen Mutual use? Select one: A. Cluster analysis B. Association rule learning C. Classification D. Regression analysis - ANSWER>>B Jose is handling a workers compensation claim. The injured worker claims to have strained his back when he lifted a box at work. He waited a day to report the injury because he thought he would be okay. He asked Jose when he would be referred to a back specialist and when he could expect his first check. Which one of the injured worker's actions would be the most pertinent fraud indicator to Jose? Select one: A. Lifting a box B. Waiting to report C. Asking about check D. Asking for referral - ANSWER>>D. Asking for referral

...could indicate that the worker has knowledge of the workers compensation system because he had been through it before. A claims representative should have the ability to persuade or influence Select one: A. Claimants, insureds, supervisors and others. B. Claimants. C. Supervisors. D. Insureds. - ANSWER>>A. Claimants, insureds, supervisors and others. Correct. The impression that claims reps make on claimants, insureds, and others reflects either favorably or unfavorably on the insurer. While staff claims representatives may have a variety of titles, the role is typically defined by two things: having a primary focus on claims and Select one: A. Being an employee of the insurer. B. Being an outsourced contractor of the insurer. C. A focus on inside claims. D. Having at least five years of claims experience. - ANSWER>>A. Being an employee of the insurer. Correct. The role of staff claims representative is defined by being an employee of the insurer and having a primary focus on handling claims. Alva works for an international, multi-line insurer. She helps her company to manage risk selection by working with other underwriters and coordinating decisions about products, pricing, and guidelines. Alva is a Select one: A. Staff underwriter. B. Master underwriter.

C. Chief Underwriting Officer. D. Line underwriter. - ANSWER>>A. Staff underwriter. Correct. Staff underwriter. This describes the duties of a staff underwriter. Line underwriter. This describes the duties of a line underwriter, rather than a staff underwriter. There is not enough information to determine which line of business is being written. A public underwriter does not exist. Line underwriters evaluate new submissions and perform renewal underwriting, usually by working directly with insurance producers and applicants. Staff underwriters, meanwhile, manage risk selection by working with line underwriters and coordinating decisions about products, pricing and guidelines. Because a full or partial denial of a claim may result in a bad-faith lawsuit, a claims representative should Select one: A. Carefully document their reasoning for denial. B. Check with the reinsurer before denying a claim. C. Seek a supervisor's approval before denying a claim. D. Make every effort to approve each claim. - ANSWER>>A. Carefully document their reasoning for denial. Claims reps should carefully document their reason(s) for fully or partially denying a claim. hich one of the following statements regarding subrogation is most accurate? Select one: A. The insured typically must cooperate with the insurer in recovering payment through subrogation, but is not required to testify or appear in court. B. The insured is typically under no obligation to cooperate with the insurer in recovering payment through subrogation.

C. Most policies require the insured to cooperate with the insurer in recovering payment through subrogation, to include testifying or appearing in court. D. All policies require the insured to cooperate with the insurer in recovering payment through subrogation. - ANSWER>>C. Most policies require the insured to cooperate with the insurer in recovering payment through subrogation, to include testifying or appearing in court. Most policies require the insured to cooperate with the insurer in recovering payment through subrogation, to include testifying or appearing in court. Which one of the following elements of a policy can include coverage that is otherwise excluded, exclude coverage that is otherwise included, or add or delete insureds? Select one: A. An endorsement. B. The declarations. C. An exclusion. D. The conditions. - ANSWER>>A. An endorsement. An endorsement can include coverage that is otherwise excluded, exclude coverage that is otherwise included, or add or delete insureds. Claims rep Miguel is conducting a settlement with a claimant. He constructs his first offer so that the claimant will likely find it undesirable. This becomes the basis of comparison for the second offer that he makes. Miguel understands that people Select one:

A. Are easier to manipulate with choices. B. Feel empowered when given a choice. C. Are naturally suspicious of an initial offer. D. Will typically accept a second offer. - ANSWER>>B. Feel empowered when given a choice. Feel empowered when given a choice. This is the basis of the choicing technique. Attorney Grace is representing an insurer in a case and is preparing a pretrial motion. Her argument is that the court has no jurisdiction for the cause of action brought by the claimant. Grace is preparing a Select one: A. Motion for summary judgment. B. Motion in limine. C. Motion to dismiss D. Motion to suppress. - ANSWER>>C. Motion to dismiss. Correct. Motion to dismiss. This is a request that a court terminate an action because of settlement, voluntary withdrawal, or procedural defect. As a claims representative, Joshua frequently requests proofs of loss and affidavits, and conducts examinations under oath and recorded statements. Which one of Joshua's sworn statements is administered by the insurer's attorney at the office of the insurer, attorney, or court reporter? Select one: A. Affidavit B. Examination under oath C. Recorded statement D. Proof of loss - ANSWER>>B. Examination under oath

Correct. Examination under oath is administered by the attorney for the insurer after notice is issued to appear at the office of the insurer, attorney, or court reporter. Which one of the following methods of establishing case reserves involves a consensus among multiple claims reps? Select one: A. Expert system method B. Average value method C. Formula method D. Roundtable method - ANSWER>>D. Roundtable method Correct. With the roundtable method, a consensus reserve figure may be reached following evaluation and discussion among claims reps. Maja handled a large liability claim that settled above the policy limits. The insured is now charging the claim was handled in bad faith. During their investigation of the bad-faith claim, Maja and defense counsel discovered that the claimant had received the payment from the insurer, but not the amount above the policy limits that was to come from the insured's assets. Which one of the following defenses would Maja's defense most likely invoke? Select one: A. Advice of counsel B. Insured's collusion with claimant C. Debatable reasonable basis D. Contributory negligence - ANSWER>>B. Insured's collusion with claimant

Insured's collusion with claimant. Discovering collusion between the insured and claimant, such as a claimant agreeing not to collect a judgment from the insured's assets, can lead to dismissal of a bad-faith claim. An insurer that finds it economically impractical to establish a claims office in a given state is likely to use which one of the following to perform the claims handling function? Select one: A. Public adjusters B. Third-party administrators C. Independent adjusters D. Producers - ANSWER>>C. Independent adjusters Correct. Insurers may contract with independent adjusters to handle claims in strategic locations. In her investigations into fraudulent claims, Laura uses information about the driver's history and driving habits to determine factors such as speed, acceleration, and location. Laura is using Select one: A. Telematics. B. Internet of Things. C. Blockchain. D. Predictive models. - ANSWER>>A. Telematics. Correct. Telematics. This offers insurers increasing amounts of data, some of which can be used to prevent fraud. Tonya is a claims representative tasked with determining whether coverage applies to a new claim. To ensure that she considers all facets of the claim, she

uses the DICE method, which stands for declarations, insuring agreement, conditions and Select one: A. Exclusions. B. Endorsements. C. Extras. D. Encumbrances. - ANSWER>>A. Exclusions. Correct. The DICE method reminds a claims professional to check declarations, insuring agreement, conditions and exclusions. James works for a multi-line insurer. He is responsible for investigating claims that raise suspicion of fraud. James is in the Select one: A. Claims department. B. Legal department. C. Special Investigation Unit. D. Loss control department. - ANSWER>>C. Special Investigation Unit. Correct. Special Investigation Unit. Insurers have created SIUs to help claims reps detect and report insurance fraud. If the decision on a claim settlement is negative, as in a denial, good-faith claims handling requires the claims rep to Select one: A. Explain the rationale behind the decision to the claimant. B. Have a supervisor sign off on the communication to the claimant. C. Deliver the decision to the claimant in writing. D. Deliver a hard copy of the decision to the claimant by mail. - ANSWER>>A. Explain the rationale behind the decision to the claimant.

Correct. If the decision on a claim settlement is negative, good-faith claims handling requires the claims rep to explain the rationale behind the decision. Sho is a claims representative. With regard to his responsibility for defending his employer against fraud, Sho understands that Select one: A. Fraud indicators are proof of fraud. B. Claims reps are the last defense against fraud. C. Insurers rely only on SIU to defend against fraud. D. Paying fraudulent claims affects insureds. - ANSWER>>D. Paying fraudulent claims affects insureds. Correct. Paying fraudulent claims affects insureds. An insurer that pays a high number of fraudulent claims will have to raise its premiums. Cristobal is negotiating a settlement with a claimant attorney in a workers compensation claim. The attorney has requested 200 weeks of benefits, which was more than Cristobal was hoping to pay. Cristobal countered with an offer to pay the 200 weeks if the worker would sign an agreement to resign his position and to never reopen the claim. Cristobal's negotiation strategy is an example of Select one: A. Timing settlements effectively. B. Leaning on the evaluation. C. Making concessions cautiously. D. Enticing a reasonable demand. - ANSWER>>C. Making concessions cautiously. Incorrect. Making concessions cautiously. Claims reps should only make concessions for specific reasons, the other party has made a concession, or a concession would allow the claim to be settled more quickly

Ida was named in a bad-faith lawsuit as the claims representative who handled the file. The court dismissed the suit, however, because the statute of limitations had expired. This means that Select one: A. Too much time had expired after the claim concluded. B. There was no basis to pierce the corporate veil. C. The limits of the policy had been exceeded. D. She was immune to prosecution as an employee. - ANSWER>>A. Too much time had expired after the claim concluded. Correct. Too much time had expired after the claim concluded. A statute of limitations is a law that stipulates the length of time after an event during which legal proceedings may be initiated. Bettina's apartment is burglarized and several items are stolen. In filing her claim, she tells her insurer that her stolen television was both newer and larger than it actually was. This constitutes which one of the following types of fraud? Select one: A. Soft fraud B. Concealment C. False claim D. Misrepresentation - ANSWER>>A. Soft fraud Correct. In soft fraud, a legitimate loss occurs but the value of that loss is exaggerated. Which one of the following is correct with respect to the elements of good-faith claim management? Select one:

A. Consistent supervision, thorough training, and manageable caseloads help ensure that claim representatives are able to handle claims in good faith. B. When resolving a coverage question, insurers should avoid the appearance of bad faith by dealing only with those lawyers hired to defend the insured. C. If the insured has excess insurance, the claim representative should merely notify the excess insurer of the claim. D. Claim representatives should avoid using policy provisions, such as arbitration clauses, to resolve disputes over the settlement amount. - ANSWER>>A. Consistent supervision, thorough training, and manageable caseloads help ensure that claim representatives are able to handle claims in good faith. Correct. Consistent supervision, thorough training, and manageable caseloads help ensure that claim representatives are able to handle claims in good faith. Thomas is an attorney who is defending an insurer in a litigated case. He has located documents that show the insured was aware of the issue that cause the injury to the claimant before the accident. Thomas is concerned that this evidence will hurt his case. He should Select one: A. File a motion to suppress the evidence. B. Destroy the evidence to make the defense stronger. C. File a motion in limine to exclude the evidence. D. Preserve the evidence as part of the record. - ANSWER>>D. Preserve the evidence as part of the record. Incorrect. Preserve the evidence as part of the record. An insurer defending a first-party coverage lawsuit could be found liable if evidence is intentionally or negligently lost or destroyed.

Rodrigo manages a claims department for an insurer and uses loss ratio as a measure of the department's performance. Rodrigo calculates loss ratio as Select one: A. Losses and LAE divided by earned premium. B. Losses divided by written premium. C. Losses divided by earned premium. D. Losses and LAE divided by written premium. - ANSWER>>A. Losses and LAE divided by earned premium. Correct. Losses and LAE divided by earned premium. Loss ratio measures losses and loss adjustment expenses against earned premium and reflects the percentage of premiums being consumed by losses. Daniel is a claims supervisor. One of his responsibilities is to review claim files to monitor the performance of the adjusters and to provide guidance. He also realizes that claims department peers review files as part of roundtable discussions and that state insurance department representatives might review files as part of market conduct studies. For these reasons, Daniel makes sure his direct reports Select one: A. Provide competent legal advice. B. Make fair evaluations. C. Maintain complete and accurate documentation. D. Conduct good-faith negotiations. - ANSWER>>C. Maintain complete and accurate documentation. Correct. Maintain complete and accurate documentation. A claim file must contain a complete and accurate account of the claims rep's activities and actions.

As methods of communication evolve, it's important for claims professionals to remember that any written claims communication may be a. Replaced with verbal communication b. Misinterpreted c. Edited later d. Subpoenaed - ANSWER>>d. Subpoenaed Soft fraud occurs when a claim is exaggerated and is also referred to as a. Opportunity fraud b. Financial fraud c. Reimbursement fraud d. Victimless fraud - ANSWER>>a. Opportunity fraud In which one of the following scenarios is the right of subrogation most likely to be employed by the insurer? a. An insured files a homeowners claim for stolen jewelry. An investigation reveals that the jewelry is still in the insured's possession. b. A claims rep discovers that their insured's car accident was caused by a road contractor who left equipment lying in the travel lanes of a highway. c. An investigation reveals that an insured set her own business on fire. d. An insured files a claim for collision damage from a hit and run accident, when in fact he backed into a utility pole. - ANSWER>>b. A claims rep discovers that their insured's car accident was caused by a road contractor who left equipment lying in the travel lanes of a highway.

In which one of the following scenarios is a public adjuster most likely to become involved? a. A catastrophic disaster strikes, involving damage to many properties. b. An insurer finds it financially unfeasible to hire its own claims staff in a given state. c. An insured is unable to afford legal representation to contest a claim. d. An insured's negotiations with the insurer on a complex claim are not going well. - ANSWER>>d. An insured's negotiations with the insurer on a complex claim are not going well. Carla is investigating a claim for a stolen car. The insured provided a copy of the police report, but she notices that the account in the police report differs from the insured's version of events. At this point, Carla should a. Refer the case to the SIU. b. Deny the claim. c. Contact the police. d. Continue with her investigation. - ANSWER>>d. Continue with her investigation Which one of the following methods of establishing case reserves is used most often when there are small variations in loss size for a particular type of claim? a. Individual case method. b. Formula method. c. Average value method. d. Roundtable method. - ANSWER>>c. Average value method

Chloe is an insurer defense attorney who is preparing a trial strategy. She has researched a court decision that was made in a similar case and is basing the defense on that precedent. Chloe is relying on the principle of stare decisis, which is that a. Lower courts must follow precedents set by any other courts. b. Lower courts must follow precedents set by higher courts. c. Higher courts must follow precedents set by lower courts. d. Higher courts must follow precedents set by any other counts. - ANSWER>>b. Lower courts must follow precedents set by higher courts Which one of the following statements regarding state versions of the NAIC model act is correct? a. Only insureds may bring lawsuits against insurers. b. Only claimants may bring lawsuits against insurers. c. Some states allow insureds and claimants to bring lawsuits against insurers, while others allow only insureds. d. Both insureds and claimants may bring lawsuit against insurers. - ANSWER>>c. Some states allow insureds and claimants to bring lawsuits against insurers, while others allow only insureds. In the process of assigning a claim, an internal claims handler will often transfer information to the insurer's standard form, called the a. Standard claims handling (SCH) form. b. Claim intake (CI) form. c. Initial acknowledgment of notice (IAN) form.