iCEV question with complete solution graded, Exams of Nursing

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iCEV question with complete solution

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Which of the following is described as the most important way to solidify understanding of a concept according to the presentation - correct answer usage In the word "inconceivable," which of the following is the root word? - correct answer concieve Which of the following is NOT a strategy for learning unfamiliar words according to the presentation? - correct answer Using standardized tests Which of the following is a true statement describing concept mapping? - correct answer It illustrates visual relationships between terms Which of the following describes circumlocution? - correct answer To describe a single word by using multiple words which convey the same idea Which of the following is NOT a question to ask when using context to determine the meaning of an unfamiliar word? - correct answer Are there any drawings in the text which provide illustrations for the word? Which of the following is NOT a way to ensure you are taking effective notes? - correct answer Writing notes after the event to ensure you pay attention during the lecture Which of the following is NOT a way to learn vocabulary terms? - correct answer Googling Which of the following is NOT a resource to use when you do not understand the main idea of a reading assignment? - correct answer Spark Notes

Which of the following is NOT a true statement? - correct answer Standardized tests only test low- frequency, difficult words James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination. - correct answer age A _________ presentation should be used to sell a product. - correct answer persuasive In _______, the United States passed legislation prohibiting employers to discriminate against a person based on the grounds of race, religion, gender or ethnicity. - correct answer 1964 _________ listening can also be called pseudo listening. - correct answer false Which type of listening should be used when listening to a poem? - correct answer Appreciative All of the following are parts of a report except: - correct answer introduction All of the following are skills of public relations except: - correct answer selling Which term is not part of the four Ps of marketing? - correct answer publication In professional communication a ________ is best for a short message. - correct answer memo All of the following are fields of external communication except: - correct answer interviews The technique used to influence attitudes toward a product, idea or issue is known as which of the following? - correct answer propaganda Chris and Susan are discussing their plans for the football game tomorrow night over the telephone. Which of the following would the telephone be considered in the scenario? - correct answer channel

Hannah is giving a presentation to the class about the importance of eating healthy. The rest of the class are sitting at their desks while she is presenting her topic. Hannah's distance in relation to her classmates is known as which of the following? - correct answer proxiomity Which of the following is the interchange of thoughts, opinions or information by speech, writing or signs? - correct answer communication Which of the following involves selecting the appropriate channel of communication for the message delivery? - correct answer transmitting Which of the following models of communication best describes simultaneous interpersonal communication? - correct answer transactional model Which of the following are the two types of listening? - correct answer active and passive Which of the following models of communication can be applied to the communication process which takes place between humans and machines? - correct answer interactive model Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did on his algebra test. Stephen answering Joe's question is an example of which of the following? - correct answer feedback Tyler and Kimberly are talking about which gift they should buy their parents for their anniversary. Tyler is not willing to compromise on his gift idea. This is an example of which of the following communication styles? - correct answer aggressive Travis, Brandon's brother, is leaving for college this weekend. Which punctuation mark is used to set off the nonessential clause in this sentence? - correct answer comma Which of the following would be used after an interjection or command? - correct answer exclamation mark

Marcus has a long list of things which need to be done today. He writes a memo to give the list to his employees. Instead of listing the tasks randomly, he rearranges the list to begin with the most important to the least important task. This is an example of which of the following? - correct answer priority sequence Which of the following involves recognizing patterns, clusters or trends of the given information? - correct answer organization Which of the following describes the strategy of stating the most important information first, followed by the supporting information? - correct answer inverted pyramid Which of the following is a presentation of the information through a layout or summary of a writing project? - correct answer outline Sarah is creating a project on smartphone use. She wants to apply studies on the effects of computer use to hypothesize about the effects of smartphone use. What method will she be using? - correct answer deductive Sasha received a paper from her instructor with marks to correct grammar, spelling and punctuation. Which of the following describes the marks her instructor used to correct Sasha's paper? - correct answer editors marks Which of the following represents the inscription of information? - correct answer written communication Which of the following is punctuation used to offset quoted material? - correct answer quotation marks Which of the following is NOT an example of kinetics? - correct answer smiling Which of the following is an example of verbal communication? - correct answer conversation Which of the following is NOT an element of successful verbal communication? - correct answer Focusing on developing an end product

Which of the following is a shortcoming of e-mails? - correct answer Information overload, Computer viruses, Ineffectiveness to communicate emotion Which of the following is an example of effective oral communication? - correct answer Ensuring the tone used is open and non-confrontational How many consumers would pay a higher price for good customer service? - correct answer 9 out of 10 What percentage of non-verbal cues contribute to the communication process? - correct answer 75 percent What percentage of the communication meaning is delivered through paralanguage? - correct answer 38 percent Which of the following is a sign of good customer service? - correct answer Properly greeting customers upon the first contact Which of the following is the study of an individual's perception and use of space? - correct answer Proxemics What does the phrase "cc: John Smith" indicate when included at the end of a letter? - correct answer John Smith is an additional recipient of the letter ________ memos are usually sent from a worker to a supervisor after returning from a business trip. - correct answer trip report Letterhead allows a letter to be more professional because it designates the letter is a(n) __________ document. - correct answer official Business letters and memos should be written using the same tone. - correct answer false

_________ memos are used to report on inspection and procedures. - correct answer filed report Memos are commonly used to _________ or _________. - correct answer inform ; persuade Most letter formats require single spacing. - correct answer true Which of the following is NOT one of the parts of a business letter? - correct answer Executive summary _________ memos state policies or procedures the writer wishes the reader to follow. - correct answer Directive _________ memos are sent in response to a question or information request. - correct answer Response Daniel is giving a 15 minute presentation about technology in the classroom to a group of individuals. Before writing his speech, it is important to consider ______________________ for his audience. - correct answer Age, number of people, education level and experience level with topic When participants of a meeting are in two different locations a(n) _______ can be used. - correct answer webinar ________ language includes words such as, "I," "You" and "Me." - correct answer exclusive The basic format of a presentation contains a(n) ___________. - correct answer Introduction, connection, preview, body, review and conclusion A presentation with the purpose of convincing the audience to think or feel a certain way is _____________. - correct answer persuasive The body of a presentation should contain which of the following: - correct answer Main point, support and application

Which methods are used by presenters to create more interactive presentations? - correct answer Activities, group discussions, question and answer session CCP is an acronym for _________, ___________ and ________ - correct answer Clear, concise, powerful Lauren was asked to give a motivational speech at an awards banquet on Friday night. During the afternoon she gave a presentation to her speech class about fire safety. Lauren's speech at the banquet will be a __________ presentation while her presentation to her classmates was a(n) _____________ presentation. - correct answer formal and informal Providing the audience with a sneak peak of the presentation is also known as a(n) _________. - correct answer preview Meghan is writing a paper about the most influential leaders of our time. While researching this topic, she finds several biographies in the library about leaders she is interested in discussing. The biographies she found are an example of a ___________ source. - correct answer credible Magazines, journals, newsletters and newspapers are all examples of __________. - correct answer pierdoicals The three citation styles are: - correct answer APA, MLA, Chicago ___________ information allows for any last minute adjustments to the main concepts or ideas. - correct answer evaluating Dan is looking for a fiction book in the library. The librarian suggests a book and writes down a number to help him find the book. The number the librarian wrote down is the ___________ number. - correct answer call ___________ journals are written for a specific audience and filled with technical jargon on a particular topic. - correct answer scholarly

The __________ process is used to explore and find new or more information about a certain topic. - correct answer research After Meghan has completed her research, she composes her paper discussing the most influential leaders. In her paper, she uses a quote from Franklin D. Roosevelt found in one of her books. ____________ her sources is the most important step of the research process. - correct answer citing __________ are a series of media files which are released as episodes and can be downloaded digitally. - correct answer podcasts A works cited page, or bibliography, lists the __________ used while gathering information about the topic. - correct answer sources The type of speech used to encourage the audience to take action is _____________. - correct answer motivational In which position should a microphone be held? - correct answer Vertically at your chin When identifying the audience, which of the following are the four things we must know? - correct answer Age, number of people, education level and experience, occasion Blake wants to add depth to his presentation about social networking. In order to achieve this he can use _____________. - correct answer PowerPoints® and videos The use of someone else's ideas without giving them credit is called ______________. - correct answer Plagiarism ___________ allows the speaker to either take a breath or allows time for the audience to take in what was just said. - correct answer pausing WIIFM stands for _________________ - correct answer "What is in it for me?"

_____________ sets the mood of the speech from the very beginning. - correct answer tone The basic format of a speech contains ______________________. - correct answer Introduction, connection, preview, body, review and conclusion Amber would like to involve the audience while she gives a speech. She can _____________ to achieve this. - correct answer Ask questions, Use hand gestures, Use eye contact, Incorporate activities Which of the following is a benefit of teleconferencing - correct answer Increases efficiency Decreases travel costs Increases interaction between sites An intranet cannot contain a message board for employees. - correct answer false Ann needs to send a hard copy of a document to another office within her company, and it needs to be there today. Which method of telecommunication should she use? - correct answer fax machine One of the benefits of telecommuting is the ability to balance ____ and ____. - correct answer work and family Telecommunications etiquette requires you to get permission before sending a fax of more than 10 pages. - correct answer true What is telecommunications? - correct answer Communication of voice, data and other signals across a distance ____________ allows users to see who is online and easily allows two people to communicate immediately. - correct answer Instant messaging Business or commercial transactions occurring over the Internet is ___________. - correct answer E- Commerce

Which of the following do cellular phones use to exchange voice and data? - correct answer radio frequencies When is audio conferencing most successful? - correct answer When participants are notified ahead of time A blog is an example of which of the following? - correct answer Web 2.0 tool The first example of digital communication was the ___________. - correct answer telegraph According to the presentation, which of the following is considered a limitation of a tablet? - correct answer low battery life Irrelevant or inappropriate messages may be referred to as which of the following? - correct answer spam Mike and Kristi are creating a website for a local politician. Which color should they use to evoke the feeling of determination? - correct answer orange A person outside the door is speaking loudly and is keeping you from hearing the instructor. This is an example of what type of noise? - correct answer external noises The communication model contains all of the following except _____________. - correct answer headlines _____________ is a useful tool in determining which colors to use in a production. - correct answer the color wheel MIME is the acronym for which of the following? - correct answer Multipurpose Internet Mail Extensions Which of the following was the first Internet network? - correct answer ARPANET

When using a microphone you should never ________________ - correct answer Move the microphone from hand to hand Extemporaneous speeches should be arranged in which of the following orders? - correct answer Introduction, connection, preview, body, review, conclusion A connection _________________ - correct answer Builds a relationship with the audience Which of the following scenarios would be considered extemporaneous speaking? - correct answer You are a replacement for a speaker at an event and only have 20 minutes to prepare The body of a speech is made up of ________________ - correct answer Main points, supports, and applications Which of the following are three characteristics you need to know about your audience? - correct answer Age, number of people, occasion Which of the following are characteristics of a review section? - correct answer Recap all of the main points Reinforce valuable data Brief Clear Extemporaneous public speaking is speaking ______________ - correct answer With less than 30 minutes to prepare Which of the following scenarios is an example of plagiarism? - correct answer Copying words from a website and not citing the source because websites are public domain What is the first step in the customer service cycle? - correct answer Training and empowerment of employees

Employees are known as __________ customers. - correct answer internal The delivery process should take how many days? - correct answer two or three business days Customer expectations evolve over time. - correct answer true Customer service is the __________ a business takes to satisfy customers. - correct answer Involvement and enhancements Proper telephone etiquette requires you answer the phone within how many rings? - correct answer three If a customer's request is unreasonable, it is all right to say no. - correct answer true Which of the following is NOT suggested for promoting customer loyalty? - correct answer Use a variety of media for marketing efforts When dealing with complaints you should be loud, direct and rude. - correct answer false Employees deserve less respect than customers. - correct answer false Which of the following terms is defined as "viewing one's own culture as superior to others?" - correct answer Ethnocentricity Which of the following terms is defined as "socially constructed and historically transmitted patterns of symbols, meanings, premises and rules?" - correct answer culture Which of the following is an acceptable Bonafide Occupational Qualification Question (BOQQ)? - correct answer If hired, can you show proof of age?

Believing all elderly have difficulties learning new skills is an example of which of the following terms? - correct answer ageism Which of the following personal characteristics can be categorized as a primary dimension? - correct answer ethnicity Which of the following is an example of race? - correct answer Asian, black, white What are the four layers of Geert Hofstede's "cultural onion?" - correct answer Symbol, hero, ritual, value Which of the following is shared by people of the same race? - correct answer Distinctive physical characteristics Which of the following terms describes "a set of behavioral norms associated with biologically being a male or female in a given society or culture?" - correct answer gender roles Stating all women are emotionally supportive is an example of which of the following terms? - correct answer stereotyping Which of the following third parties should be involved when the conflicting parties believe they can reach a solution, but need a third party to manage the process? - correct answer facilitator Susan and Lee were in a conflict. Susan claimed she would give up part of her interests if Lee gave up part of his. This is an example of what type of conflict management style? - correct answer compromising Which of the following conflicts can be categorized as a group conflict? - correct answer Conflict between a company's sales and marketing departments Asking "Could you give me an example of what you mean?" is an example of which of the following active listening skills? - correct answer Asking clarifying questions

According to Dr. Sandra Collins, what are the three major types of factors which cause conflicts? - correct answer Relationship factors, personal factors, situational factors David, the manager of a bookstore, prefers to directly point out other's mistakes. Some employees see his communication style as rude and aggressive. Which of the following can cause such a conflict? - correct answer Differences in work styles Julie, the manager of a restaurant, was frustrated because one of the waiters was absent twice without any notification. However, instead of saying, "You are unreliable," Julie asked, "Could you give me a little advanced notice when you won't be able to work?" Which of the following positive language skills describes Julie's communication style? - correct answer Using a specific behavioral statement Which of the following third parties is given authority and hears all sides of a case, discusses it with each party, and makes a final judgment based on the information gathered? - correct answer arbitrator Which of the following statements is likely to be used in the avoidance conflict management style? - correct answer "I don't want to talk about it." Which of the following is defined as "the ability to perform an action or the possession of control or influence over others?" - correct answer power Sarah has written a paper and organized the information where the most important is included first, followed by supporting and less important information. Which of the following organizational styles did Sarah use? - correct answer inverted pyramid Which of the following is NOT a part of the listening process? - correct answer talking Why is it important to take notes during lectures or discussions? - correct answer To have the opportunity to review the material later The statement, "I wish I had more money so I could go to the movies.", is an example of which of the following styles of communication? - correct answer passive

What is the term used for justifying, proving or enhancing the points which are being made? - correct answer support Which of the following is an inappropriate way to communicate with customers? - correct answer Telling customers what they want and need Which of the following is the meaning or subject of information being communicated? - correct answer message Which of the following are the three keys to successful teamwork? - correct answer Cooperation, compromise and collaboration Which of the following presentation types would be best for presenting information about a new computer program which is going to be used in your office? - correct answer informative Communication between a business and its employees is called which of the following? - correct answer Internal communication John is sending out a customer satisfaction survey to his company's past customers. This is an example of which of the following? - correct answer Normative survey research Which of the following is a set of social rules which facilitate Internet interaction? - correct answer Netiquette Get the audience to act or change their behavior or belief - correct answer motivational Convince an audience to accept a proposal - correct answer persuasive Give specific information about products, procedures, rules and regulations - correct answer informative Which of the following describes an indirect object? - correct answer Noun which receives an action

Charlie was just put in charge of the accounting department. Charlie's plan to manage his employees is to rely heavily on using policies, procedures and regulations as well as make all of the decisions with little input from his employees. Which of the following types of leadership will Charlie be using? - correct answer authoritarian Which of the following refers to the channels through which the information moves from the sender to the receiver? - correct answer medium Sent from a worker to a supervisor after returning from a business trip - correct answer trip Sent in order to reply to a question or information requested - correct answer response Sent to report on inspection and procedures - correct answer field report Sent in order to state policies or procedures the writer wishes the reader to follow - correct answer directive Which of the following allows individuals to use their understanding of others to choose how to think and act? - correct answer emotional intelligence The acronym TIPP stands for which of the following? - correct answer Tone, Inflection, Pitch, Pause Which of the following is an important part of evaluating or assessing presentation performance? - correct answer Pointing out mistakes to correct them for next time Which of the following styles of citations is used in the following citation? Brody, J.E. (2007, December 11). Mental reserves keep brain agile. The New York Times, p. A13 - correct answer APA Which of the following is the opening greeting of a letter or memo? - correct answer Salutation

Which of the following is NOT one of the purposes of groups? - correct answer Shift workload to other people in the group Which personality trait was discussed as being perhaps the most important trait for a leader? - correct answer confidence Which of the following group types is established by the organization to accomplish a specific project? - correct answer task group Amber has to give a presentation to her class tomorrow. Since she will be using verbal communication to explain her project, it is important for her speech to be all the following except: - correct answer coherent Blake recently started a new job. His boss, Hailey, tells him the tasks which need to be done but gives him no instructions on how to do them. Blake has to get these jobs done before he can go home and must figure out how to do them on his own. Which style of leadership is Hailey practicing? - correct answer Laissez Faire Which of the following is NOT a form of nonverbal communication? - correct answer texting Analyzing group effectiveness allows the leader to: - correct answer Identify strengths Measure productivity levels Compare the results to the vision The purpose of groups is to: - correct answer Break large tasks into smaller parts Allow different ideas to be discussed Expand group members' perspectives Which group of children did Lewin find to be least creative? - correct answer authoritarian Which of the following is NOT a leadership style identified by Kurt Lewin? - correct answer Abdicratic

Which of the following terms describes the natural abilities individuals are born with? - correct answer talents When a team member rejects the ideas of others, they are displaying which team role? - correct answer blocker Which is true of great leaders? - correct answer Are willing to own up to their own mistakes Creating and expanding goals Focusing on people Which of the following is a quality of collaboration? - correct answer honestly, Respect, Openness Which of the following is a successful tactic to use when managing a team? - correct answer Having a plan, Managing risks, communicating Which of the following is true of teamwork in the workplace? - correct answer Encourages support and recognition in team members, Requires team roles to be clearly recognized, Gives leaders a collaborative insight to new opportunities Who demonstrated a charismatic, transformational leadership? - correct answer Martin Luther King Jr. Individuals who are action-oriented and more concerned with results than people are considered which personality type? - correct answer driver Which of the following is considered the action of leading a group of people? - correct answer leadership