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Improve Your Communication Skills-Communication Skills-Lecture Slides, Slides of Communication and Presentation Skills

Dr. Kamraj Sharma delivered this lecture for Communication Skills course at Ambedkar University, Delhi. It includes: Communication, Skills, Improve, Transmitter, Shannon, Weaver, Model, Organizations, Paradoxical

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2011/2012
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Uploaded on 07/19/2012

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Improve your Communication

Skills

Chapter 1: What is Communication?

๏‚— Shannon-Weaver model of Communication 1949 assumed the following elements of communication: ๏‚— an information source, which produces a message; ๏‚— a transmitter, which encodes the message into signals; ๏‚— a channel, to which signals are adapted for ๏‚— transmission;

The Shannon-Weaver Model of

Communication

Communication Model

๏‚— But is the transmission model accurate?

๏‚— Does it reflect what actually happens when people communicate with each other?

๏‚— And, if itโ€™s so easy to understand, why does communication โ€“ especially in organizations โ€“ so often go wrong?

Problems of the Communication

Model

๏‚— Context is important in every message.

๏‚— Why, where, to whom we are sending the message

๏‚— What is our state of mind when formulating the message, how does the receiver react according to their state of mind/emotions etc.

Problems of the Communication

Model

๏‚— The transmission model is linear

๏‚— It ignores the active role of the receiver in generating meanings from the message received

๏‚— Humans donโ€™t process messages, they process meanings

The Nature of Communication

Process

๏‚— Understanding involves pattern-matching between external stimuli with the mental patterns in our minds

๏‚— Bottom-up processing constantly sends new information upwards

๏‚— So that the higher regions can update and adjust their neural networks.

The Nature of Communication

Process

๏‚— Meanwhile, top-down processing constantly organizes incoming information into new or existing patterns

๏‚— The brain creates a mental model: a representation of reality, created by matching incomplete information to learned patterns in the brain.

Prerequisites of the new model

๏‚— Pattern-matching model of communication is based on three principles: ๏‚— Firstly, communication is a continuous process not a one-time event

๏‚— Secondly, communication is a complicated process which involves understanding of not just words but also non-verbal messages

๏‚— We communicate when we are being observed

Prerequisites of the new model

๏‚— Thirdly, communication is affected by at least five types of contexts :

๏‚— Psychological : your identity, needs, desires, values, beliefs

๏‚— Relational : how we define each other and behave with each other, where status or power lies, whether we like each other

A Contextual Model of

Communication

The Three Levels of Understanding

๏‚— Communication creates understanding on three levels:

๏‚— The primary reason why we communicate is to build relationships ๏‚— If we fail to establish a relaxed relationship, everything in the conversation becomes more difficult

The three levels of understanding:

Relationships

๏‚— We create rapport through:

๏‚— Verbal behaviour : the words we use ๏‚— Vocal behaviour : how we use our voice pitch, pace, volume and tone ๏‚— Physical behaviour : physical signs of being welcoming, open and giving

Breaking the ice in a conversation

๏‚— Taking the initiative in conversation is important ๏‚— The other person should not be made to feel excluded or interrogated ๏‚— Hence avoid: ๏‚— Talking about yourself only ๏‚— Asking the other person direct questions about themselves