Interpersonal Conflict and Communication Strategies, Exams of Business Economics

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COM 312 Chapter 1 Exam 31 Questions with Verified

Answers

Interpersonal conflict - CORRECT ANSWER problematic situation

1. conflicting parties are interdependent
2. they have perception that they seek incompabablte goals or outcomes or they favor incompatible means to the same end
3. the percieved incompatibility has potential to adversely affect the relationship if not addressed
4. there is a sense of urgency about the need to resolve the difference problematic situations - CORRECT ANSWER partners percieve that they seek different outcomes or they favor differnt means to the same end interdependent - CORRECT ANSWER occurs when those involved in the relationship characterize it as continious and important making it worth the effort to maintain incompatible goals - CORRECT ANSWER occur when we are seeking different outcomes incompatible means - CORRECT ANSWER when we want to achieve the same goal but differ in how we should do it. ex: agree on the same car but don't know how to pay for it adversely affect relationships - CORRECT ANSWER conflict can make people feel uncomfortable when they are together , dissatisfied with their partners and lead them to desire change. sense of urgency - CORRECT ANSWER reaching a point where it needs effective mangement sooner rather than later. inevitability of conflict principle - CORRECT ANSWER conflict becomes increasingly more likely, hence inevitable, especially the more close people become

7 things needed for long term relationships - CORRECT ANSWER love status serivce informaiton goods money shared time conflict management - CORRECT ANSWER the communication behavior a person employs based on his or her analysis of a conflict situation conflict resolution - CORRECT ANSWER refers to only one alternative in which parties solve a problem or issue and expect it not to arise again effective conflict management - CORRECT ANSWER occurs when our communication behavior produces mutual understanding and an outcome that is agreeable to everyone concerned meta conflict perspective - CORRECT ANSWER analyze past conflitcs and learn from your mistakes linear model of communication - CORRECT ANSWER using the words sender, reciever, channel noise and feedback this model emphaises accuracy seen as converyor belt accuaracy - CORRECT ANSWER is what is recieved the same meaning as what was intended or sent? tranactional model of communicaction - CORRECT ANSWER managing and coordinating. exchange of verbal and non verbal messages used to understand one anothers perspective seen as a dance a process view of conflict communication - CORRECT ANSWER implication for how we view a conflict situation and conflict mangement behavior

conflict communication - CORRECT ANSWER starts with andecedents, moves through steps and ends with consequences. verbal and non verbal messages in conflict

1. prelude to conflict - CORRECT ANSWER variables that make conflict possible ex: age, race, number
2. triggering event - CORRECT ANSWER behavior that parties point to as the issue
3. initiation phase - CORRECT ANSWER when the conflict becomes overt. one person makes it known they are upset
4. differentiation phase - CORRECT ANSWER ongoing interaction occurs when the participants use constructive or destructive strategies and tactics presenting both sides of the story
5. resolution phase - CORRECT ANSWER the outcome occurs when those involved accept some outcome to the conflcit destructive conflict - CORRECT ANSWER occurs when participants do not manage conflict in a way that is mutually satisfactory and does harm to their relationship lose sight of original goals productive conflict - CORRECT ANSWER when conflict is kept to the issue and to those involved negative view of conflict - CORRECT ANSWER the idea that conflict is a painful occurance postive view of conflcit - CORRECT ANSWER see conflict as an opportunity to resolve problem and improve relationships civilty - CORRECT ANSWER attitude of respect toward other manifested in our behavior toward them. respect is not predicted based on how we feel about them in particular.

communication - CORRECT ANSWER defined as the exchange of verbal and non- verbal messages in an attempt to better understand one another's perspective and create shared meaning conflict metaphor - CORRECT ANSWER conflict is like an excercise. when you are asked to compare conflict with something else like struggle. 4 Horseman of the Apocalypse - Dr. Gottman - CORRECT ANSWER 1) Criticism - attacking personal character or behavior repeatedly

2. Defensiveness - attempts to protect oneself
3. Withdrawal - complete withdrawal during conflict
4. Contempt - a blatant disregard for the person's face