IPMA-HR Senior Certification Exam: Mastering HR Competencies for Business Success, Exams of Algorithms and Programming

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IPMA- HR Senior Certification Exam Questions and

Correct Answers.

Business Partner - Correct Answer In the BP role the HR takes on comprehensive role of how HR function will help accomplish business goals & initiatives of the organization BP Competency - 1 - Correct Answer Knows organizational mission, vision and values BP Competency - 2 - Correct Answer Applies innovation, creativity, & calculated risk taking BP Competency - 3 - Correct Answer Knows and applies organizational development principles BP Competency - 4 - Correct Answer Is able to align human resources initiatives to the organization's mission and service deliverables The BP competencies are applied in two ways - Correct Answer 1) in response to requests for traditional HR services work with customer to align HR services with strategic goals that underlie the service request 2) proactively i.d. opportunities for a wide range of HR programs that meet the strategic goals of organization Do the following to gain an integrated HR big picture perspective - Correct Answer 1)Provide basic info of how each HR speciality will contribute to reaching the org's goal must be shared with all HR professionals 2) The information should be about HR support for improved performances through programs, services etc. TO ACT EFFECTIVELY AS A BP YOU MUST - Correct Answer Each HR pro must develop a big perspective of how the overall HR function supports the org and how each HR speciality serves the org's goals To gain an integrated HR big perpective - Correct Answer HR must share info internally, with all employees and should be related to improved performance thru specific programs HR pros are more credible when - Correct Answer They act as activists who build relationships of trust with busn leaders & take a stand on how the busn can be more successful

HR role of internal consultant - Correct Answer Focus on the strategy and the culture of the organization and contribute in creative ways to influence productivity and effectiveness. Consultant - Correct Answer A person in a position to have some influence over an indiv, group, or org, but who has no direct power to make changes or implement programs 5 phases of consulting - Correct Answer 1.Entry & Contracting

2. Data Collection & Dialogue
3. Feedback & Decision to Act
4. Engagement & Implementation
5. Expansion, Recycle, or Termination Three roles of consultants - Correct Answer 1. Expert
6. Pair of Hands
7. Collaborative Role of consultants Expert- Advantage - Correct Answer Very satisfying to the consultant who does not have to persuade the manager, client is satisfied with quick solution and little involvement Roles of consultants Expert- Disadvantage - Correct Answer Lack of trust, full disclosure and failure to follow expert advice Roles of consultants Pair of Hands- Advantage - Correct Answer Easy, less involved more to provide expertise to fulfill the manager, but less satisfying Roles of consultants Pair of Haids- DisAdvantage - Correct Answer No control over info, lack of collaboration, blame Role of consultants Collaborative- Advantage - Correct Answer Equal commitment, expertise plus institutional knowledge provide most appropriate answer, leave manager with reusable tools Role of consultants Collaborative- Disadvantage - Correct Answer Mgr thinks waste of time only want expertise to support decisions already made, and collab seen as shortcoming of consultant

ROI - Correct Answer Return on investment BCR - Correct Answer Benefit-cost ratio Return on Investment - Correct Answer Financial return to investing in a program, process or perf imprvment solution. and economic indicator ROI Formula - Correct Answer ROI%=(Net Program Benefits / by Program costs) X 100 BCR Formula - Correct Answer =Program Benefits /program Costs Workforce Analytics - Correct Answer An advance set of data analysis tools and metrics for comprehensive workforce performance measurement and improvement Engaging in Workforce Analytics - Correct Answer Enables HR professionals to be more engaged in the formulation of corp strategy Change Agent - Correct Answer Effective Change Agent respond to the pace and complexity of change, they adapt, act quickly to control he pace to harness the forces of changed to help org flourish Gaining and Sustaining a seat at the table - Correct Answer