Effective Teamwork: Understanding Teams and Their Dysfunctions in Organizations - Prof. Va, Study notes of Introduction to Business Management

Download Effective Teamwork: Understanding Teams and Their Dysfunctions in Organizations - Prof. Va and more Study notes Introduction to Business Management in PDF only on Docsity! Chapter 18 Leading Teams Why Teams at Work? • Work in organizations is interdependent • What is a team? – Two or more people who interact and coordinate their work toward a goal • The Dilemma of Teams – We have to give up our independence – We have to put up with free riders – Teams are sometimes dysfunctional Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 2 How to Make Teams Effective • Successful teams don’t just happen • Team members should consider: – Defining roles – Establishing norms – Setting goals • Work-team effectiveness is based on: – Productive output – Personal satisfaction – Capacity to adapt and learn Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 5 18.3 Work Team Effectiveness Model Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 6 Model of Team Effectiveness  Teams size and roles are important  Team characteristics influence processes  Good team leaders understand and manage stages of team development  Team members and leaders must direct processes in a positive manner Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 7 18.4 Horizontal and Vertical Teams in an Organization Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 10 Innovative Use of Teams • Virtual Teams – Use technology to build relationships – Shape culture through technology – Monitor progress and reward members • Global Teams – Cross-border work teams – Members from different nationalities – May operate virtually Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 11 18.5 What Effective Virtual Team Leaders Do Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 12 Stages of Team Development • Forming – orientation and acquaintance • Storming – personalities and roles emerge • Norming – conflicts develop • Performing – focus on problem solving • Adjourning - disbandment Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 15 18.6 Five Stages of Team Development Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 16 Team Cohesiveness • Determinants of Team Cohesiveness – Team interaction – Shared goals – Personal attraction to the team • Consequences of Team Cohesiveness – Morale – Productivity Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 17 Managing Team Conflict • Teams deal with task conflict and relationship conflict • Balancing Conflict and Cooperation – Conflict can help eliminate groupthink – Conflict can cause morale and productivity problems • Causes of Conflict – Competition over resources – Communication breakdowns Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 20 18.8 Balancing Conflict and Cooperation Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 21  Competing style  Avoiding style  Compromising style  Accommodating style  Collaborating style Styles to Handle Conflict Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 22 Reaching a Win-Win Solution  Separate the people from the problem  Focus on interests, not current demands  Generate many alternatives for mutual gain  Insist that results be based on objective standards Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 25 Work-Team Effectiveness  Productive Output  Satisfaction of Members  Capacity to Adapt and Learn Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved. 26