Lecture 10, Describing the Conflict-Conflict Management-Lecture Notes, Study notes of Conflict Management

Download Lecture 10, Describing the Conflict-Conflict Management-Lecture Notes and more Study notes Conflict Management in PDF only on Docsity! 36 Lesson 10 DESCRIBING THE CONFLICT II Quotation “Well begun is half done”. Aristotle “All men have an instinct for conflict: at least, all healthy men." Hilaire Belloc Conflict, mistrust, insecurity, individualism, and competition are buzz words of today’s social, economic life. These concepts depict relationships. If you understand the anatomy of these relationships, you can enjoy personal, work, and social life. Step 1 for Conflict Diagnosis The first step towards conflict diagnosis is the description of conflict. Putting the situation or conflict in words will help clarify it in your mind. Developing a conflict map or sociogram will help understand the nature of conflict. A sociogram is a diagram or chart that shows individuals and their relationships to one another. Focus of conflict When focusing on a dispute, it is useful to identify other conflicts involved in the dispute. Usually several interpersonal conflicts are involved but they are hidden. The focus on one conflict in a dispute can change the total situation; and ultimately the resolution of the conflict will also change significantly. Write down or map your conflict and sleep over it for about at least 12 hours. It will help clarify hidden conflicts. Conflict: interpersonal or intrapersonal Understand the nature of conflict: is it interpersonal or intrapersonal? Example: Divergent views of a father and son. The son wants to pursue a career based on his understanding about his own limitations while the father wants a hi fi career for his son. Both want the good career for the boy; there is no inter-personal conflict. It is actually an intrapersonal conflict. The conflict is within the person of the boy. He misinterprets the feelings of his father and thought about the existence of conflict between him and his father. Sale of a product as conflict Company S wants to sell its product (a chip) to company B (mobile phone manufacturer). It is an example given in your textbook. Although it is a western example but can apply in the context of companies in Pakistan. You as an employer of a company may have to face such a situation. Summary Comprehensive description of a conflict can provide an edge to the negotiator who is better prepared by having conflict map or a sociogram. It can provide alternative ways of reaching a conclusion or agreement. The pertinent attitude and understanding of conflict can help you succeed in your career and personal life. docsity.com