LTH-4000-3-INTRO TO HLTH MGT-2021-WINTER EXAM WEEK 6 (VER 3), Exams of Nursing

Download LTH-4000-3-INTRO TO HLTH MGT-2021-WINTER EXAM WEEK 6 (VER 3) and more Exams Nursing in PDF only on Docsity!

WEEK 6 (VER 3)

Course HLTH-4000-3-Intro to Hlth Mgt-2021-Winter-QTR-

Term-wks- 7-thru-12-(01/10/2022-02/20/2022)-PT

Test Exam - Week 6

Started 2/12/22 10:

AM Submitted 2/12/

11:28 AM Due Date

2/21/22 1:

AM

Status Completed

Attem

pt

Score

88 out of 100 points

Time

Elapse

d

50 minutes

Instructions Please answer each question below and click^ Submit

when you have completed the Quiz.

Results

Displaye

d

All Answers, Submitted Answers, Correct Answers

●

Question 1

● 4 out of 4 points

●

Without planning, a task that must be done usually takes more

WEEK 6 (VER 3)

time than it would if planning preceded its performance.

Selected Answer:

True Answers:

True

False

●

Question 2

4 out of 4 points

●

Question 3

4 out of 4 points

WEEK 6 (VER 3)

●

Whenever possible, you should give your employees the authority to address and resolve customer complaints.

Selected Answer:

True Answers:

True

False

●

What is the purpose of the planning assumptions in development of the volume forecast?

Selected

Answe

r:

E. Both C & D

Answers: A.^ To^ fill^ in^ gaps^ of^ missing^ data

B. To provide a "best guess" of which service lines to invest in C. To account for changes in technology, demographics, and

WEEK 6 (VER 3)

other market forces D. To account for competitors' future actions

●

Question 4

4 out of 4 points

●

Question 5

4 out of 4 points

WEEK 6 (VER 3)

E. Both C & D

●

A plan should include the planner's assessment of how customers and employees may be affected by changes caused by the plan.

Selected Answer:

True Answers:

True

False

●

Which of the following is a key focus within CQI?

Selected Answer: D.^ Both^ A^ &

B

Answers: A. Process

B. Customer C. Structure D. Both A

WEEK 6 (VER 3)

& B

●

Question 6

4 out of 4 points

●

Question 7

4 out of 4 points

WEEK 6 (VER 3)

E. Both B & C

●

Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?

Selected Answer: A.^ Cause-effect

analysis

Answers: A. Cause-

effect analysis B. Data collection C. Geographic al mapping D. Process analysis E. Process mapping

●

It is recommended that workers directly participate in the formulation of a mission statement.

Selected Answer:

WEEK 6 (VER 3)

True Answers:

True

●

Question 8

4 out of 4 points

●

Question 9

0 out of 4 points

WEEK 6 (VER 3)

False

●

There are some health care provider organizations that have no internal customers.

Selected Answer:

False Answers: True

False

●

For most health care practitioners, is associated with the observations and reforms made by Florence Nightingale during the Crimean War of 1854.

Selected Answer: B.^ Continuous^ Quality

Improvement

Answers: A.^ End Result System

B. Continuous Quality Improvement C. Quality Assurance

WEEK 6 (VER 3)

D. Retrospective Utilization Review

●

Question 10

4 out of 4 points

●

Question 11

4 out of 4 points

WEEK 6 (VER 3)

E. Systems Improvement

●

One influence of managed care on hospitals has been the necessity to hire many more employees.

Selected Answer:

False Answers: True

False

●

Employee Assistance Programs address:

Selected Answer: B.^ Employee problems

Answers: A. Incentive

compensation for employees B. Employee problems C. Retirement plans D. All of the above

●

Question 12

4 out of 4 points

●

Question 13

4 out of 4 points

WEEK 6 (VER 3)

●

Job analysis is necessary to:

Selected Answer: A.^ Define^ jobs

Answers: A.^ Define^ jobs

B. Determine projected staffing needs C. Evaluate employee performance D. All of the above

●

What is the main purpose of strategic planning?

Selected

Answer: C.^ To^ identify^ how^ market^ forces^ may

affect the organization

Answers: A.^ To^ develop^ a^ multiyear^ vision^ for^ where

the organization wants to be B. To plan for expansion of key service lines

●

Question 14

4 out of 4 points

●

Question 15

4 out of 4 points

WEEK 6 (VER 3)

C. To identify how market forces may affect the organization D. To adapt to the moves of competitors

●

Major federal law affecting HR primarily addresses:

Selected

Answe

r:

A. Protections for applicants and rights of employees

Answers: A. Protections for applicants

and (^) rights of employees B. Safety of the workplace C. The right to sue your employer D. None of the above

●

How can intelligence on competitors' strategies best be gathered?

WEEK 6 (VER 3)

Selected E.^ Both^ A^ &^ B

●

Question 16

4 out of 4 points

WEEK 6 (VER 3)

Answer:

Answers: A.^ Observation^ of^ their market^ activities

B. Tracking of their service volumes and market share C. Checking with state health care associations D. All health care organizations are required to file their strategies with Medicare on an annual basis. E. Both A & B

●

What is the department manager's role in strategic planning?

Selected

Answe

r:

E. All of the above

Answers: A.^ Monitor^ market^ activity^ and^ report to

senior leadership B. Maintain knowledge of organizational strategy and intent C. Ensure subordinates understand the organizational strategy D. Identify ways to support the organization's strategy

WEEK 6 (VER 3)

E. All of the above

●

Question 17

4 out of 4 points

●

Question 18

4 out of 4 points

WEEK 6 (VER 3)

●

An example of a supporting plan that is driven by the strategic plan is:

Selected Answer: E.^ All of the

above

Answers: A.^ Marketing^ plan

B. Capital plan C. Operating plan D. Personnel plan E. All of the above

●

Why is it important to include past strategic performance as a part of future strategy development?

Selected

Answe

r:

A. Understanding why past strategies succeeded or failed can help with future strategy success.

Answers: A.^ Understanding^ why^ past^ strategies

WEEK 6 (VER 3)

succeeded or failed can help with future strategy success.

●

Question 19

0 out of 4 points

●

Question 20

4 out of 4 points

WEEK 6 (VER 3)

B. Past strategic performance should NOT be included in future strategy development. C. It applies historical market share to future strategies. D. It gives the best indication of the funding necessary to support the plan. E. None of the above

●

The performance of health care organizations depends

on their effectiveness and their efficiency. Which of

the following terms is defined as "providing services

based on scientific knowledge to all who could

benefit and refraining from providing services to

those not likely to benefit (avoiding underuse and

overuse)"?

Selected Answer:

A. Efficiency

Answers: A.^ Efficiency

B. Access

C. Quality

D. Efficacy

●

●

Question 21

0 out of 4 points

WEEK 6 (VER 3)

HR decisions need to be strategic because of:

Selected Answer: A. Increasing competition among

HSOs

Answers: A. Increasing competition

among (^) HSOs B. The need to analyze jobs C. Trends in using incentive compensation D. All of the above

●

The perspective moves quality from an issue of concern for a department or work unit, and makes it a concern for the entire organization, its network of partners, and the market and governmental institutions supporting the health care sector.

Selected Answer:

B. Continuous Quality Improvement

Answers: A,^ End Result System

B. Continuous Quality Improvement C. Quality Assurance D. Retrospective

WEEK 6 (VER 3)

Utilization Review E. Systems Improvement

●

Question 22

4 out of 4 points

●

Question 23

4 out of 4 points

WEEK 6 (VER 3)

●

"To Err Is Human" examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following?

Selected Answer: C. Misuse

Answers: A.^ Underuse

B. Overuse C. Misuse D. Reuse E. None of the above

●

Why is execution of the strategy so important?

Selected

Answe

r:

B. The strategic plan is useless unless it is executed appropriately.

Answers: A.^ Without^ execution,^ none of^ the

strategies will be funded.

WEEK 6 (VER 3)

B. The strategic plan is useless unless

●

Question 24

4 out of 4 points

WEEK 6 (VER 3)

it is executed appropriately. C. It helps to make all organizational stakeholders feel like part of the team. D. It brings in revenue.

●

A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms?

Selected Answer: B. Overuse

Answers: A.^ Underuse

B. Overuse C. Misuse D. Reuse E. None of the above

●

Question 25

● 4 out of 4 points

●

The "failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms?

WEEK 6 (VER 3)

Selected Answer: A.^ Underuse

Answers: A.^ Underuse

B. Overuse C. Misuse D. Reuse E. None of the above