MA 102 Medical Assistant Final Examination Pre-Test with complete solutions.docx, Exams of Medical Biochemistry

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MA 102 Medical Assistant Final

Examination Pre-Test with complete

solutions

which of the following is not a function of the medical record? - ANSWER- to share information between members of the patient's family which of the following helps a patient with a disability learn new skills to perform the activities of daily living - ANSWER- occupational therapy a consent to treatment form is required for: - ANSWER- Billing patient insurance which of the following situations requires the completion of a release form medical information form - ANSWER- when a patient transfers records to a new physician which of the following is not included in the database section of a POR - ANSWER- Plan of treatment which of the following does not assist in the collection of data for a health history

• ANSWER- calling the patient "honey" which of the following questions should be used to elicit the chief complaint from a patient - ANSWER- All of the above which of the following is a correct example for recording the chief complaint - ANSWER- burning in the chest and coughing for the past 2 days An expansion of the chief complaint is known as the - ANSWER- An expansion of the chief complaint is known as the

the social history is important, because ______ may affect the patient's condition

• ANSWER- lifestyle which of the following is not included in the social history - ANSWER- chronic illnesses which of the following need not be done when charting - ANSWER- include the patient's name at the beginning of each entry which of the following is an example of a subjective symptom - ANSWER- pain a decrease in the amount of water in the body is known as - ANSWER- dehydration what term us used to describe dizziness - ANSWER- vertigo what is required under HIPPA related to the medical office statement of privacy practices - ANSWER- the patient must sign a form acknowledge the opportunity to read or receipt of the office privacy practices when making an appointment for a patient in a managed care plan who says that he has a referral from another physician, what should the medical assistant tell the patient - ANSWER- the office of the referring physician must provide a written or electronic referral form what is an advantage of having a patient information booklet - ANSWER- it can be useful tool to market the practice and in form and attract new patients how often should the medical assistant check back with a caller who is on hold - ANSWER- at least every minute which of the following is true about voicemail - ANSWER- it is built into the telephone system which type of electronic device may add computer capabilities to the telephone with software such as a drug reference - ANSWER- smartphone if an angry person calls the office, what should the medical assistant do or try to do? - ANSWER- use a calm voice to ask questions and obtain information about what has angered the caller

how should the medical assistant handle a call if the caller refuses to give any information and insists on speaking to the physician - ANSWER- none of the above which of the following is not an advantage if using computer programs for telephone calls to reminds patients about appointment - ANSWER- patients prefer to receive a computerized call instead of talking to the medical assistant where does the medical assistant record the appointments when a manual system is used for scheduling - ANSWER- spiral-bound appointment book what system schedules threeor four patients every half hour, who are seen in the order they arrive - ANSWER- wave when is double-booking often used - ANSWER- when patient with an acute injury or illness must be fitted into the scheduled to be in the office how does the medical assistant set up (matrix) the appointment schedule - ANSWER- block out the times when the physician is not available to see patients which of the following reasons for an office visit will require the most time? - ANSWER- a complete physical examination what is a way to handle a patient who has a pattern of being late for appointments

• ANSWER- give the patient the last appointment of the day which of the following types of medical records may be reviewed to record statistical information - ANSWER- both paper medical records and electronic medical records which of the following are true about both paper and electronic medical records - ANSWER- all of the above are correct what is an out-guide - ANSWER- a stiff piece of paper of plastic that is placed in a file when a medical record is removed if the office is using a color-coded system, who needs to know the meaning of the colors in use - ANSWER- all office staff if two patients have exactly the same name, what information is used to put their medical records in order - ANSWER- street address

which filing system used for paper medical records protects patients identity most successfully - ANSWER- numeric using the alphabetic system of filling, what woulf "The Harris Office Supply Company" be filed under? - ANSWER- H which of the following names would be filed first - ANSWER- St. Charles, Josephine which of the following is not an advantage of using a numeric filing system - ANSWER- a separate system must be maintained to link the patients name with the numbering system in what order are documents filed into the medical record - ANSWER- in reverse chronologic order (most recent first) why are inactive records removed from the active file area in most offices - ANSWER- to create more space for the records of new patients which following is the most formal closing for a business letter - ANSWER- sincerely which of the following letters would most likely be signed by the medical assistant - ANSWER- letter dedicated by the physician about a consultation which of the following is not a way to monitor laboratory test results using the electronic medical record - ANSWER- tracking how fast patients have been notified of laboratory results what punctuation mark is used before beginning a direct quotation using quotation marks - ANSWER- none why should the medical assistant proofread all letters, memos, or other documents that will be distributed - ANSWER- the physician or other individual who composed the letter may want to make changes when a letter must reach its destination within 24 hours, how should it be sent - ANSWER- express mail

what classification of mail would most likely be used to send the journal of the American medical association to the physicians office - ANSWER- media mail which type of correspondence is best sent by certified mail with return receipt requested - ANSWER- fragile items with a higher dollar value if the medical office wants to be sure that a letter is delivered only to the intended recipient, how should it be sent - ANSWER- restricted delivery how should the medical assistant arrange letters or reports about patients for the physician to review - ANSWER- alphabetically by the patients name what is the proper way to prepare the address on a business envelope - ANSWER- capitalize all letters except for the street address what information is included on the delivery address line of an address - ANSWER- the street address, post office, or rural route number what is the primary purpose of a postage meter - ANSWER- to print postage on envelopes or tape strips how does the medical office obtain a postage meter - ANSWER- rent or lease the meter from an approved vendor which of the following services is available if an online postage service is used - ANSWER- all of the above what is the major disadvantage of the single entry booking system - ANSWER- there is no method to crosscheck for accuracy of recording and calculations how will the medical office usually utilize a savings account - ANSWER- to keep a reserve fund of money that will not be needed for anticipated expenses what is a valid system to reduce the number of manual checks that need to be written - ANSWER- use an online bill payment system which of the following is not necessary to balance the cash drawer at the end of the day - ANSWER- replenish the petty cash fund from the money after the cash- on-hand amount has been removed

how should checks that are received by the medical facility be endorsed - ANSWER- restrictive endorsement what would be added to a code for a procedure that was extensive or unusual or that required an assistant - ANSWER- a two-digit modifier Dr. Barry manning is an internist. In which section of the CPT manual would his charges for offices visits be found - ANSWER- evaluation and management which of the following types of history focuses mainly on the chief complaint - ANSWER- problem-focused history if the patient has multiple problems and is seriously ill, what type of medical decision making is probably necessary - ANSWER- high-complexity during a routine examination, the physician decides to have an electrocardiogram (ECG) performed on the patient. how should this be coded. - ANSWER- as a separate visit what is the meaning of "10" in the abbreviation ICD-10-CM - ANSWER- 10th edition in which chapter of the ICD-10 manual would you expect to find the diagnosis code for an adolescent who comes to the office for a physical examination before enrolling in a school sports program - ANSWER- the last chapter in the ICD-10 code M84.50xA, what is the function of the "x" - ANSWER- it is a placeholder for information that is not specified which federal insurance plan provides for services for the elderly and disabled - ANSWER- medicare what insurance plan provides care for patients who are suffering from end-stage kidney disease - ANSWER- medicare tom bloom is a disabled serviceman whose disability is caused by service-related injuries. what insurance plan covers his wife and children - ANSWER- CHAMPVA what term refers to the payments made to purchase health insurance - ANSWER- benefit

mary and tom divorced after a few years. however, they both continued to work and share custody of their children (joint custody). However, the children reside with mary. Neither parent has remarried. tom is the "responsible party" for the children. Whose insurance is the primary insurance - ANSWER- Toms in which if the following types of insurance does the subscriber belong to both an HMO and an insurance plan - ANSWER- point service plan (POS) for which of the following must the patient pay a regular monthly premium - ANSWER- medicare part B if a patient has medicare insurance and a medicare supplemental policy, which insurance is considered the primary insurance - ANSWER- medicare how much co-payment of coininsurance that a patient with medicaid must pay - ANSWER- the patient with medicaid does not pay anything what program provides benefits for the dependent spouses and children of veterans who suffered total, permanent services disabilities or who died as a result of those services-connected disabilities - ANSWER- the patient with medicaid does not pay anything what can the medical assistant use to determine the patient identification or policy group number - ANSWER- the patients insurance card on an insurance claim form, when should the box asking whether the patient had been charged for outside laboratory work be checked "yes" - ANSWER- whenever the office charged the patient for laboratory work done outside the office when an insurance form has been completed and is ready to be submitted to the insurance company, where should a record be made - ANSWER- on the patients financial ledger card what is the term used for a billing method on which bills to some patients are sent every week, although each patient only receives a bill once a week. - ANSWER- cycle billing which of the following is not an advantage of using a computerized billing system

• ANSWER- claim messages can be automatically added to bills overdue accounts

if a patients account is turned over to a collection agency, and the patient is given a reasonable period of time to find another physician, how should the letter be mailed - ANSWER- certified mail with return receipt if a patient whose account is in collection calls the office and states that he is sending a check for a portion of the outstanding amount, what should the medical assistant tell him - ANSWER- to send the check to the collection agency what type of waste container should needles and glass slides be discarded in - ANSWER- rigid puncture proof biohazard container what is an important feature(s) of biohazard waste containers - ANSWER- all of the above if controlled substance are stored in the medical office, how should they be stored - ANSWER- in the locked medication cabinet with other medications what should be assessed during a safety inspection - ANSWER- electrical cords in good repair and not obstructing walkways what us involved in keeping a supply inventory - ANSWER- a list is maintained of all supplies used in the medical office when newly ordered supplies arrive in the medical office , what should the medical assistant do - ANSWER- check the supplies received against the packing slip to make sure that everything that has been ordered has arrived what is stress - ANSWER- the body's response to threat or change which of the following occurs during the alarm reaction of the general adaption syndrome (GAS) - ANSWER- all of the above what occurs during the recovery phase of GAS - ANSWER- the body returns to its normal level of functioning which of the following need not be included in an emergency action plan in training session - ANSWER- regulated medical waste disposal which of the following agencies coordinates volunteer activities to prevent crime and respond to emergencies - ANSWER- citizen corps

what should a job applicant do on the day after a job interview - ANSWER- write the interviewer a thank-you note reaffirming his or her interest in the job what is the predominat reason why a person decides to leave a job - ANSWER- there is no room for advancement after 5 years of employment at a family practice facility, Margaret decided that she would like to upgrade her administrative skills and enrolled in a health care management program. what type of position might Margaret be hoping to obtain - ANSWER- office manager or practice manager