Medical Administrative Assistant Practice Study Guide, Exams of Nursing

Download Medical Administrative Assistant Practice Study Guide and more Exams Nursing in PDF only on Docsity! CMAA Practice Study Guide Latest Update 2024 Patients can receive care at many different types of health facilities. Which of the following delivery models directs its resources to vulnerable populations? - Correct Answer ✅ Mobile Health Unit A health care team approach to care can follow different types of models. Which of the following models involves providers, hospitals, and specialists, who work together to give quality care specifically to patients who are enrolled in Medicare insurance? - Correct Answer ✅ Accountable Care Organizations (ACO's) A patient arrives for a scheduled appointment at the specified date and time. Which of the following team members communicates with the patient to check in and prepare them to move forward to the exam room? - Correct Answer ✅ Certified Medical Administrative Assistant (CMAA) When patients arrive for medical care, a process is performed before the provider sees the patient. Which of the following team members has the responsibility of taking the patient into the examination area and preparing them for the exam? CMAA Practice Study Guide Latest Update 2024 - Correct Answer ✅ Certified Clinical Medical Assistant (CCMA) There are different types of patient health records. Which of the following types manages patient appointments in a remote app? - Correct Answer ✅ Mobile software There are many types of health records. Which of the following health records stores data on an external server and can be accessed with any device that has an internet connection but uses a unique user login and password for security and privacy purposes? - Correct Answer ✅ Cloud- based EHR systems Which of the following patient demographic information would be entered into the electronic health record (EHR) and electronic medical record (EMR)? - Correct Answer ✅ Date of birth and sex The electronic health record contains information such as current medications, diagnoses, laboratory reports, and CMAA Practice Study Guide Latest Update 2024 Anatomy and physiology are the study of the body's systems, structures, and how they interact. Which of the following medical conditions is caused by a bacterial infection, an allergic reaction to pollen or animal dander, or a result of chemical irritants? - Correct Answer ✅ Conjunctivitis (pink eye) Which of the following directional references indicates to the side? - Correct Answer ✅ Lateral Anatomy and physiology are the study of the body's system, structures, and how they interact? Which of the following systems protects the body against damage? - Correct Answer ✅ Integumentary A patient approaches a medical administrative assistant at the reception desk and expresses concern about their long wait? Which of the following actions by the assistant demonstrates active listening? - Correct Answer ✅ Nodding the head and giving good eye contact CMAA Practice Study Guide Latest Update 2024 A medical administrative assistant notices another assistant arriving to work 15 min late and says, "Wow. So glad you decided to join us today." Which of the following communication styles is the assistant displaying? - Correct Answer ✅ Passive-aggressive A medical administrative assistant is speaking with a patient who has arrived to take a scheduled pregnancy test. The patient appears visibly upset and states, "I think I might be pregnant." Which of the following responses should the assistant make? - Correct Answer ✅ "I can see that you are worried. I hope you're doing okay." A medical administrative assistant is checking in a patient when the assistant realized that the patient does not have an appointment scheduled. When informed of this, the patient becomes angry and demands to be seen by the provider. Which of the following actions should the assistant take? - Correct Answer ✅ Focus on the fact that the patient is not on today's schedule. CMAA Practice Study Guide Latest Update 2024 A medical administrative assistant is speaking with a patient who becomes upset about the deductible amount due. The patient yells that their policy does not have a deductible and that they must write off the amount because the patient does not have the money to pay for it. Which of the following actions should the assistant take? - Correct Answer ✅ Calmly tell the patient that a manager will evaluate the situation and speak with the patient. Upon checkout, a patient states to a medical administrative assistant that they just found out they have cancer. Which of the following communication approaches should the assistant use? - Correct Answer ✅ Express empathy for the patient's situation and allow them to express themselves. Which of the following is an example of a nonverbal communication cue? - Correct Answer ✅ Looking at the floor during conversations A medical administrative assistant is speaking with a patient who has hearing loss. The patient has brought their child with them to the appointment. Which of the following actions CMAA Practice Study Guide Latest Update 2024 Correct Answer ✅ The health care team members should consult a supervisor to assist with the decision. Which of the following actions should a medical administrative assistant take when communicating with a patient about an upcoming procedure? - Correct Answer ✅ Avoid complex medical terminology Why is it important to provide clear verbal and written instructions to a patient who is preparing for a procedure? - Correct Answer ✅ It helps to prevent procedure cancelations Which of the following is an example of educational or community resources that a medical administrative assistant can provide to a patient when they inquire about further information? - Correct Answer ✅ Smoking cessation Which of the following factors is important to consider when providing educational material to patients? - Correct Answer ✅ The patient's readiness and ability to read the material CMAA Practice Study Guide Latest Update 2024 Which of the following behavior is important when maintaining professionalism? - Correct Answer ✅ Demonstrating professional appearance A medical administrative assistant should identify that which of the following is an appropriate question to ask a patient upon leaving the office? - Correct Answer ✅ "Do you have any questions or concerns before leaving the office?" Which of the following is an appropriate actions taken by a medical administrative assistant in the workplace? - Correct Answer ✅ Checking their social media during their lunch break away from their desk Which of the following questions should a medical administrative assistant ask to obtain general information from a patient? - Correct Answer ✅ "What brings you in today?" CMAA Practice Study Guide Latest Update 2024 Which of the following actions should a medical administrative assistant take when a parent has refused treatment for their child due to religious beliefs? - Correct Answer ✅ Present the treatment details and then respect the parent's decision Which of the following is the beginning of the communication cycle? - Correct Answer ✅ Sender creating a message The FDA ensures the protection of people and animals from food, drugs, and medical devices. Which of the following describes this type of regulation? - Correct Answer ✅ An obligation imposed by authorities Which of the following scenarios is an example of patient abandonment? - Correct Answer ✅ A provider stops treating a patient without reasonable cause A medical administrative assistant notices the office has been receiving incentives from a medical equipment supplier for prescribing their devices to patients who have Medicare. CMAA Practice Study Guide Latest Update 2024 A medical administrative assistant is working in a busy urgent care clinic. A patient who is in an altered state of consciousness is brought into the clinic. Which of the following types of consent applies to this scenario? - Correct Answer ✅ Waived A medical administrative assistant realizes that a patient encounter was documented in the wrong patient medical record. Which of the following actions should the assistant take? - Correct Answer ✅ Report the error immediately to the office supervisor Which of the following aims to protect employee safety in the workplace? - Correct Answer ✅ OSHA Suspected Medicare fraud and abuse should be reported to which of the following? - Correct Answer ✅ Office of Inspector General (OIG) CMAA Practice Study Guide Latest Update 2024 Which of the following is consideration when determining scope of practice? - Correct Answer ✅ State rules and regulations Which of the following individuals determines the scope of practice for a medical administrative assistant? - Correct Answer ✅ Government licensing officials During a busy shift, a medical administrative assistant is asked to obtain consent for a routine procedure. The assistant has training and experience with the consent process and feels very confident about completing it efficiently. Which of the following actions should the assistant take? - Correct Answer ✅ Obtain the consent because the assistant completed the educational requirements for certification A medical administrative assistant is reporting multiple cases of measles to the local health department. Which of the following responsibilities is the assistant fulfilling from the National Health Career Association Code of Ethics? - Correct Answer ✅ Continuously act in the best interests of the general public CMAA Practice Study Guide Latest Update 2024 A medical administrative assistant is creating a new office policy to use screen shields on all computers, as well as implementing password changes every 30 days. Which of the following responsibilities is the assistant fulfilling from the National Health Career Association Code of Ethics? - Correct Answer ✅ Protect and respect the dignity and privacy of all patients A medical administrative assistant is reviewing the fraud and abuse section in the policies and procedures manual. Which of the following responsibilities from the National Health Career Association Code of Ethics is the assistant fulfilling? - Correct Answer ✅ Support the standards of professionalism and be honest in all professional interactions. A patient is admitted to the hospital and has been reporting pain since admission. On the second day, the provider examines the patient and discovers they have a fractured wrist, which now requires surgery to repair due to the lack of timely care. Which of the following types of malpractice is this? - Correct Answer ✅ Negligence CMAA Practice Study Guide Latest Update 2024 A patient is scheduled for a recurring therapy session next week and wants to know if they can change the appointment to telehealth. Which of the following actions are required prior to the telehealth appointment? - Correct Answer ✅ The patient will need to consent to telehealth To initiate the patient registration process, the medical administrative assistant will ask for which of the following types of verification information? - Correct Answer ✅ Medical insurance policy numbers Which of the following information can be located on the patient registration form? - Correct Answer ✅ Allergies Prior to scheduling the appointment, which of the following is the first step after collecting the patient's insurance information? - Correct Answer ✅ Repeat insurance information and compare insurance card and photo identification When are intervals used in the appointment schedule? - Correct Answer ✅ Between scheduled appointments CMAA Practice Study Guide Latest Update 2024 Which of the following is a difference between electronic and manual scheduling? - Correct Answer ✅ Templates Whether scheduling electronically or manually, a scheduled preparedness training is which of the following types of scheduling consideration? - Correct Answer ✅ Other entities Which of the following electronic communication methods can be used to confirm a patient's scheduled appointment day, date, month, and time? - Correct Answer ✅ Patient portal Which of the following is the appropriate time to remind the patient of copayment expectations? - Correct Answer ✅ During the appointment confirmation Besides insurance and payment expectations, which of the following is another confirmation essential to help reduce workflow gaps? - Correct Answer ✅ No-show and cancellation policies CMAA Practice Study Guide Latest Update 2024 When a patient misses a recurring follow-up appointment, besides contacting the patient, which of the following actions should the medical administrative assistant take? - Correct Answer ✅ Document in the health record and reschedule the appointment With 1 hour left in the day's schedule, one of the providers has an unexpected situation and needs to leave immediately. The provider has the last seven patients of the day already checked in, waiting in the reception area. How should the remainder of the day's schedule be managed? - Correct Answer ✅ Talk to each patient privately, apologize for the inconvenience, and offer another provider as an option or reschedule to a different day that is convenient for the patient. An established patient confirmed the time-specified scheduled appointment for a complete annual physical appointment 48 hours prior; however, the patient arrives 3 hours late. Which of the following is the best approach to managing the schedule? - Correct Answer ✅ Reschedule the CMAA Practice Study Guide Latest Update 2024 Which of the following accommodations can be provided? - Correct Answer ✅ Documents with large print A medical administrative assistant is entering registration information into a new patient's electronic health record. Which of the following is a demographic that would be entered in important revenue cycle consideration? - Correct Answer ✅ Patient demographics A medical administrative assistant is preparing a claim for a minor who is covered by two policies under their guardians. Which of the following determines which policy is primary? - Correct Answer ✅ Birth month and day of the guardians A medical administrative assistant is preparing a billing claim for a patient who has Medicare and a commercial insurance plan that picks up where Medicare leaves off. What is this type of plan? - Correct Answer ✅ Medigap A medical administrative assistant is training a new medical administrative assistant. They are reviewing the demographic information for a patient in the electronic health record. The CMAA Practice Study Guide Latest Update 2024 patient has managed care and came in for emergency services for a myocardial infarction. The emergency department is not within the network of the managed care plan. Which of the following is true regarding the charges for the service? - Correct Answer ✅ Emergency services are covered even when not within network A medical administrative assistant is reviewing the explanation of benefits to determine a patient's financial responsibility. Which information can be found on the explanation of benefits? - Correct Answer ✅ Patient's coinsurance Which of the following payments is the patient's financial responsibility expressed as a percentage of the services rendered? - Correct Answer ✅ Coinsurance A medical administrative assistant is preparing a claim for a patient who has coverage from two insurance plans. What is the process used to determine which plan is primary? - Correct Answer ✅ Coordination of benefits CMAA Practice Study Guide Latest Update 2024 A medical administrative assistant is performing the check-in process for a new patient. They provide the patient with a living will form. Which of the following types of forms is this? - Correct Answer ✅ Advance directive A medical administrative assistant is performing the check-in process for a new patient. They provide the patient with a form that gives the medical provider permission to bill the third-party payer and receive reimbursement directly. Which of the following types of forms is this? - Correct Answer ✅ Assignment of benefits Which of the following forms allows financial responsibility for a service to be transferred to the patient? - Correct Answer ✅ Advanced Beneficiary Notice (ABN) A medical administrative assistant is entering patient data into the electronic health record during the intake process. Which of the following information should be included in the patient health record from the intake process? - Correct Answer ✅ Primary spoken language CMAA Practice Study Guide Latest Update 2024 A medical administrative assistant is performing check-out with a patient who has an intellectual disability. Which of the following is an important consideration when assisting this patient? - Correct Answer ✅ Provide extra time A medical administrative assistant is performing the check- out process for a patient. The patient has not paid their copayment for the visit. Which of the following describes the amount they should pay? - Correct Answer ✅ Preset amount the patient will pay at the time of services A medical administrative assistant is help a patient by providing patient education. Which part of the health experience is the patient going through? - Correct Answer ✅ Check-out A medical administrative assistant is entering information from the check-in process into the patient's electronic health record. Which of the following describes the use of patient information entered into the electronic health record? - CMAA Practice Study Guide Latest Update 2024 Correct Answer ✅ Proactive health of the patient and reimbursement for services A medical administrative assistant is reviewing remittance advice to determine how claims have been paid and to see if any errors have been made by the third-party payer. This actions occurs in which of the following phases of the revenue cycle? - Correct Answer ✅ Receiving and posting reimbursement What stage is the revenue cycle considered to be completed? - Correct Answer ✅ Posting the payment A medical administrative assistant is checking with a patient's insurance payer to determine if a referral or preauthorization is needed prior to performing an MRI. This action occurs in which of the following phases of the revenue cycle? - Correct Answer ✅ Utilization management review A medical administrative assistant is contacting the insurance payer to determine benefits coverage for a procedure and is requesting approval. Which of the following steps of the CMAA Practice Study Guide Latest Update 2024 revenue cycle is being performed? - Correct Answer ✅ Eligibility and insurance preauthorization Which of the following items is required in the encounter note? - Correct Answer ✅ Provider signature How often should a medical administrative assistant perform charge reconciliation? - Correct Answer ✅ Daily A medical administrative assistant notices a difference between the billed and allowed amount. Which of the following type of transaction must be posted in the patient account? - Correct Answer ✅ Contractual adjustment An electronic health record (EHR) system assists health care organizations with which of the following tasks? - Correct Answer ✅ Provider documentation Which of the following payers is designed for military members and their family? - Correct Answer ✅ TRICARE CMAA Practice Study Guide Latest Update 2024 Which of the following programs will qualify a patient based on income? - Correct Answer ✅ Medicaid Which of the following is a program that is available to a patient who has no income or has specific medical needs? - Correct Answer ✅ Special needs plan (SNP) A provider is paid a set amount for each member per month. This is an example of which of the following types of payment models? - Correct Answer ✅ Capitation Which of the following forms is used to report claims to a third-party payer form a provider's office? - Correct Answer ✅ CMS-1500 Which of the following codes are reported on the claim form to represent the conditions managed at the time of the visit and are required by the third-party payer for claims processing? - Correct Answer ✅ ICD-10-CM CMAA Practice Study Guide Latest Update 2024 A third-party payer's policy for the length of time to submit claims is known as which of the following? - Correct Answer ✅ Timely filing A Medicare beneficiary has enrolled in a health plan that offers inpatient, outpatient, vision, and dental coverage. In which of the following types of health plan is the beneficiary enrolled? - Correct Answer ✅ Medicare Part C Which of the following is a type of physical safeguard to protect patient medical records? - Correct Answer ✅ Software that logs access history Which of the following paper filing systems can be helpful in a multiple-provider practice? - Correct Answer ✅ Color Which of the following is accurate regarding back-up procedures for data storage in a health care organization? - Correct Answer ✅ Downtime may be necessary when upgrades or maintenance occur CMAA Practice Study Guide Latest Update 2024 Which of the following would petty cash funds cover? - Correct Answer ✅ Lunch for a medical provider Which of the following methods of payment is typically not accepted for patient copayment amounts? - Correct Answer ✅ Cash Which of the following actions must be taken at the end of the day for payments collected? - Correct Answer ✅ Balance financial transactions Which of the following is an opening procedure performed in a health care facility? - Correct Answer ✅ Preparing the reception and waiting room area Which of the following should be printed out during the opening procedures for a health care organization? - Correct Answer ✅ The schedule for the day Who is responsible for monitoring and replenishing petty cash funds? - Correct Answer ✅ Office manager CMAA Practice Study Guide Latest Update 2024 Which of the following applies to written correspondence? - Correct Answer ✅ Proofread correspondence before sending Which of the following should be followed when writing to a specific person? - Correct Answer ✅ Use their formal name Which of the following is true for written correspondence in an electronic message to a patient? - Correct Answer ✅ Keep a copy of the correspondence in the patient's medical records In which of the following software programs should medical administrative assistants be proficient? - Correct Answer ✅ Word processing Which of the following should be completed during downtime without computer access? - Correct Answer ✅ Document each action and information CMAA Practice Study Guide Latest Update 2024 Which of the following is a key factor to consider when experiencing downtime? - Correct Answer ✅ Physical documentation