Medical Administrative Assistant Responsibilities, Exams of Health sciences

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CMAA Test C Question and answers (100% Correct)

A provider notes a large hematoma on the right forearm of a patient during an examination. Using the SOAP method of documentation, in which of the following sections of the medical record does this information belong? - Objective

Once a physician signs advance directives, the medical administrative assistant should have which of the following witness the signature? - Non-affiliated individual

Which of the following describes double-booking patients? - Scheduling three patients at the same time for the same provider

Which of the following describes an urgent referral? - It takes 24 hr to receive approval and is for a non-life threatening condition.

A patient is scheduled for a follow-up appointment in 6 months. At which of the following times should the assistant call to remind the patient of the appointment? - 1 day before the appointment

A medical administrative assistant is working with a mother who is receiving care after the birth of her newborn. Which of the following describes the mother's condition? - Postpartum

A medical administrative assistant schedules a procedure for a patient at an outside surgical center. Which of the following information should the assistant communicate to the patient? - The pre- procedure home instructions

Which of the following is a component of OSHA's Hazardous Communication Standard? - Ensuring that employee "right to know" information is available

Which of the following conditions describes a narrowing of the spinal canal in the lumbar spine? - Spinal stenosis

Which of the following actions should the medical administrative assistant take each time an established patient checks in for an appointment? - Obtain verbal confirmation of demographic information

Which of the following is an appropriate use of modified-wave scheduling for one provider with 20- min appointments? - Scheduling two patients at 9:00 a.m. and one patient at 9:20 a.m.

A patient who has pleural effusion needs a therapeutic procedure to remove the unwanted fluid. Which of the following describes the procedure that the provider will perform on this patient? - Thoracentesis

Which of the following documents identifies what procedures are allowed if a patient becomes unable to communicate medical decisions? - Advance directives

A medical administrative assistant in a specialist's office is scheduling an appointment for a patient who has HMO insurance. Which of the following should the assistant obtain prior to the specialist seeing the patient? - Referral

A medical administrative assistant is scheduling an appointment for a patient who has a history of decreased renal function. Which of the following laboratory tests demonstrates this condition? - BUN

Which of the following information is part of a patient's social history? - Substance use

A medical administrative assistant is creating a new file for a patient named

Jane Johnson-George. The assistant should file the new record using which of the following alphabetical filing system rules? - As one name, ignore the hyphen.

Which of the following scheduling systems assigns patients specific appointment times at regular intervals? - Stream

A medical administrative assistant schedules all well-child visits on Tuesday and Thursday mornings. The assistant is using which of the following types of scheduling? - Clustering

Which of the following forms is used for billing purposes and must be attached to the patient's chart for the provider to complete? - Encounter form

A provider refers a patient to a specialist for carcinoma. The medical administrative assistant should schedule an appointment with which of the following specialists? - Oncologist

A medical administrative assistant is asked to create labels for the practice's patients. Which of the following word-processing software features should the assistant use? - Mail merge

A medical administrative assistant receives a call from a father requesting to speak to a clinical staff about the correct dosage of medication for his infant. Which of the following information is necessary for the assistant to obtain when taking a phone message from this caller? - Time of the call

A patient calls to inquire about a recent bill and requests to speak to the provider. Which of the following statements by the medical administrative assistant is appropriate? - "Please give me a minute while I retrieve your account."

Which of the following mail services is most commonly used by medical facilities? - First-Class Mail

Which of the following actions should a medical administrative assistant take when collecting monies owed by a patient? - Clarify the patient's financial responsibility policy

When performing closing procedures for the day, which of the following must be secured with a lock and key? - Provider's prescription pad

Which of the following methods is appropriate to use to remind a patient of an appointment that is scheduled in 12 months? - Place the patient's name in a tickler file.

A new patient arrives at the reception desk while the medical administrative assistant is assisting another patient on the phone with a scheduling question. Which of the following actions should the assistant take when greeting the new patient? - Make eye contact and nod his head to acknowledge the patient's arrival

A patient is allergic to eggs and therefore cannot receive influenza immunizations. The medical administrative assistant should recognize the patient's egg allergy is which of the following? - A contraindication is a factor that makes a treatment or procedure inadvisable.

Which of the following actions is a medical administrative assistant's priority when pulling daily charts? - Review the appointment schedule.

A patient should sign which of the following forms in order to authorize payment directly to the provider from a third-party payer? - Assignment of benefits

Which of the following is an eligibility requirement for Medicaid? - Low income

A patient calls to request that her immunization record be emailed to her. Which of the following actions should the medical administrative assistant take first? - Check the patient's file for written authorization.

Using the Bcc option when sending an email message does which of the following? - Protects the privacy of each recipient's email address

A patient submits $15 each time he receives treatment. The medical administrative assistant should recognize this amount is applied to which of the following parts of the patient's insurance payments? - Copayment

An established patient requests a routine physical examination during the provider's already scheduled week of vacation. Which of the following statements by the medical administrative

assistant is appropriate? - "Your provider is unavailable during that time, but I have a couple of times the following week that might work."

A medical administrative assistant observes another office worker altering notes in a patient's record to justify medical necessity so that payment is made. What is this type of action considered?

• Fraud

Which of the following information should the medical administrative assistant include on a claim form? - NPI

(unique identification number for covered health care providers)

Insurance policies contain which of the following provisions to avoid overlapping payments? - Coordination of benefits

Which of the following types of insurance plans was developed to provide affordable, comprehensive, prepaid health care to policyholders? - Health maintenance organization (HMO)

A patient reports a breach of confidentiality to a medical administrative assistant. The assistant should direct the patient to which of the following resources first? - Office manager

When a hazard is present in a facility that is not specifically addressed by OSHA, which of the following applies? - The employees are covered by the general duty clause.

Which of the following is the main purpose of a day sheet? - To ensure accurate accounting

An emancipated minor is scheduled for an amniocentesis. Which of the following forms of consent is required for this procedure? - Informed

Which of the following describes a difference between Medicare and Medicaid? - Medicare is funded by the federal government, but Medicaid is funded by both state and federal governments.

After opening the office and disarming the security system, the medical administrative assistant retrieves several voicemails. Which of the following messages should the assistant address first? - A patient calling to report high blood glucose levels and rapid breathing

Which of the following forms lists frequently-used diagnosis and procedural codes in one place for easy access? - Encounter form

A physician abruptly terminates a physician-patient contract. This can lead to which of the following? - Abandonment of the patient

A provider requests a medical administrative assistant to schedule an electroencephalogram for a patient. Which of the following statements by the assistant is an appropriate explanation of this procedure to the patient? - "This procedure records your brain's electrical activity."

Which of the following is used to enter, edit, format, and print letter documents? - Word processing program

According to the Needlestick Safety and Prevention Act, which of the following information must be included in the needlestick and sharps injury log? - The location of the incident

When a child is insured by both parents, which of the following describes how the primary insurance coverage is determined? - The primary insurance will be the insurance carrier of the parent whose birthday comes first in a calendar year.

A medical administrative assistant is providing preoperative instructions to a patient prior to a knee surgery. Which of the following techniques should the assistant use to decrease patient anxiety? - Review the written instructions with the patient.

When the insurance carrier sends payment to the provider, which of the following is included with the check? - Remittance advice

Fee schedules are based on which of the following? - RBRVS

The medical administrative assistant should identify which of the following as a misspelled term? - PERSISTANT

When submitting claims to third-party payers, the medical administrative assistant should retrieve information from which of the following? - encounter form

Which of the following parts of Medicare offers prescription benefits? - Part D

A medical administrative assistant is giving instructions to a patient who is in the office to have her hearing aid checked and is having difficulty hearing the assistant. Which of the following actions should the assistant take? - Move the patient to a quiet location

Which of the following actions should the medical administrative assistant take during closing procedures? - Arm the security system.

Which of the following is a medical administrative assistant required to obtain before providing a patient's protected health information (PHI) to authorized recipients? - Signed release of information from the patient

A medical administrative assistant should obtain information about hazardous substances by referring to which of the following? - MSDS

A medical administrative assistant is scheduling an appointment for an established patient who had a kidney transplant and reports an intermittent fever. Which of the following actions should the assistant take? - Forward the call to a triage nurse

A provider asks a medical administrative assistant to schedule a surgery to remove a patient's gallbladder. The assistant should schedule the patient for which of the following? - Cholecystectomy

Which of the following medical record filing systems protects patients' privacy and allows for unlimited expansion in a high-volume office? - Numeric

Which of the following describes a provider who has a contract with a third-party payer? - PAR

Which of the following is an appropriate use of petty cash funds? - postage stamps

A medical administrative assistant is scheduling a patient who is pregnant for a diagnostic procedure that does not use ionizing radiation. Which of the following procedures is assistant scheduling? - Magnetic resonance imaging (MRI)

Which of the following is the party who is financially responsible for payment? - Guarantor

A medical administrative assistant is providing a patient with instructions about an upcoming mammogram. Which of the following actions should the assistant take to ensure patient understanding? - Ask the patient to restate the instructions.

Which of the following is the priority action for a medical administrative assistant to take when making a financial policy change? - Notify all patients of the fee schedule policy change.

Which of the following items should be sent by Certified Mail? - Dismissal letter

Which of the following actions should a medical administrative assistant take when answering an office telephone? - Answer telephone calls by the third ring.

A medical administrative assistant is scheduling diagnostic testing for a patient experiencing arrhythmias. Which of the following tests provides a visual assessment of this condition? - EKG

Which of the following is the best financial approach for a medical administrative assistant to take to minimize collection accounts? - Maintain current patient information.

Which of the following types of correspondence can be written and signed by the medical administrative assistant? - A letter to a patient about a scheduling change

Which of the following forms is currently used to submit claims for hospital services and procedures? - UB-

Which of the following actions should a medical administrative assistant take when scheduling a new patient for a physical examination? - inform the patient of the appointment cancellation policy.

A patient who has Medicare insurance is covered for both inpatient and outpatient services under the same part of Medicare. Which of the following parts of Medicare covers the patient? - Part C

Which of the following patient records should the medical administrative assistant file last when using an alphabetic filing system? - Green, Mitchell P.

During the patient checkout procedure, a medical administrative assistant should take which of the following actions? - Schedule a follow-up appointment.

At which of the following times should the medical administrative assistant obtain preauthorization for a diagnostic procedure? - After the provider prescribes the procedure

In which of the following situations is it allowable to release a patient's medical record? - When a court requests the record through a subpoena

Which of the following suffixes means to cut into? - otomy

A medical administrative assistant is entering laboratory charges for a patient whose results indicate a high concentration of fat in the blood. Which of the following terms should the assistant use to describe this condition? - Hyperlipidemia

Which of the following actions should the medical administrative assistant take first when processing mail? - Sort

When is it appropriate for a medical administrative assistant to use speakerphone when listening to office voicemail? - When the assistant confirms patients have left the office for the day

Which of the following actions should the medical administrative assistant take to ensure patient rights? - Providing patients with the option to see another provider

Which of the following information is acceptable to request on a patient sign-in sheet? - Appointment time

A provider prescribes a UA for a patient who has an infection. For which of the following conditions is the provider testing? - UTI

Which of the following legal terms describes a situation in which a failure to exercise treatment causes harm to a patient? - Negligence

All pages of a patient's medical record must include which of the following information? - Patient name

Which of the following should be obtained prior to measuring a patient's blood pressure? - Implied consent

A patient cancels a standing appointment due to a serious illness. Which of the following actions should the medical administrative assistant take? - add a note in the medical record about the illness and inform the provider of the patient's condition.

Which of the following comments by a medical assistant is appropriate to say when informing a patient of his payment responsibilities for an appointment? - your copayment is 10 dollars. How would you like to pay that today?

Which of the following patient information is required on the encounter form? - Account number

Which of the following is enforced by the Department of Health and Human Services and sets the standards for laboratory practices? - CLIA

A medical administrative assistant is scheduling a patient for a blood draw that requires a 12-hr fast. At which of the following times should the assistant schedule this diagnostic test? - At the beginning of the day

When greeting a patient at the reception desk, the medical administrative assistant observes that the patient is diaphoretic and is coughing excessively. Which of the following actions should the assistant take? - Escort the patient to an exam room to wait for the provider.

Which of the following classes of mail provides the greatest security for items that have monetary value? - Registered Mail

Which of the following informs patients that the practice will charge a fee for a no-show? - Financial policy

When leaving a message for a patient regarding an upcoming appointment, which of the following information should the medical administrative assistant include in the message? - The name of the practice

For which of the following tasks should a medical administrative assistant use Microsoft Access? - Creating a database

A spirometer measures the function of which of the following organs? - Lungs

A patient has a diagnosis of Parkinson's disease. The medical administrative assistant should schedule the patient for an appointment with which of the following specialists? - Neurologist

A provider is called away from the office because of an emergency. Which of the following actions should the medical administrative assistant take first? - =Offer waiting patients options for rescheduling.

A patient who was given instructions to stop taking aspirin 1 week prior to surgery informs the medical administrative assistant that she forgot to follow instructions. Which of the following actions is appropriate for the assistant to take? - Speak with the provider about rescheduling the procedure.

Advance Beneficiary Notice (ABN) informs patients that a service is not likely to be covered by which of the following insurance carriers? - Medicare