Medical Administrative Assistant Responsibilities and Procedures, Exams of Advanced Education

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MEDCERTS PRACTICE TEST

Which of the following items should a medical administrative assistant forward to a provider who is away from the office? - Urgent mail A medical administrative assistant is preparing to mail a medical device to a patient. Which of the following types of extra services should the assistant use to ensure the package has protection against loss or damage of up to $5,000? - Insured mail Which of the following tasks should a medical administrative assistant perform? - Complete an inventory list of office supplies. A medical administrative assistant is creating an appointment for a patient. Which of the following actions should the assistant take first? - Confirm the patient or caller's identity. A medical administrative assistant discovers two charts that they suspect are for the same patient. Which of the following are two identifiers the assistant should check to ensure the two charts are for the same patient? - Patient's last name and date of birth Which of the following is the process of determining how long specific account balances have been outstanding? - Account aging A medical administrative assistant is interacting with a patient who is uncooperative and is displaying emotional distress due to an extended wait time to see the provider. Which of the following actions should the assistant take? - Express empathy to the patient. Which of the following types of consent should a medical administrative assistant rely upon when a patient cannot speak for themselves due to a medical emergency? - Implied Which of the following involves groups of health care providers working in collaboration to provide high quality patient care to Medicare recipients? - Accountable Care Organization (ACO)

A third-party payer is requesting documentation to support billed services. Which of the following is the appropriate document the medical administrative assistant should forward to the third-party payer? - progress notes A medical administrative assistant is verifying a patient's insurance coverage. After making a photocopy of the patient's insurance card, which of the following actions should the assistant take next? - Add the date to the photocopy of the card Which of the following is the part of the endocrine system that produces melatonin and regulates sleep patterns? - Pineal gland Which of the following establishes the units used to determine Medicare fee schedules based on overhead expenses, amount of work involved, and cost of malpractice insurance? - Resource-based relative value scale (RBRVS) Which of the following actions should a medical administrative assistant take when processing critical mail for a provider who is out on vacation? - Consult with an on-call provider about the mail A medical administrative assistant should identify that which of the following ensures security of patient medical records? - Providing each staff member with their own individual login and password to access the records A medical administrative assistant is checking in several patients who showed up at the same time and are frustrated due to the extended wait period. Which of the following actions should the assistant take first to manage the frustrated patients? - Greet each patient with a smile. A medical administrative assistant should recognize that which of the following abbreviations is correct according to The Joint Commission's "Do Not Use" list? - PO Which of the following medical terms defines painful movement of the body or a body part? - Dyskinesia Which of the following might a practice manager use to promote engagement for a team of medical administrative assistants? - Staff training

Which of the following actions should a medical administrative assistant take to reduce the number of no-show appointments? - Call patients 1 to 2 days before their scheduled appointment. Which of the following tasks is within a medical administrative assistant's scope of practice? - Managing accounts receivable A medical administrative assistant is performing patient check-out at the end of a new patient appointment. Which of the following forms should the assistant provide a patient to obtain previous health history documents? - Medical records release Which of the following information is necessary to confirm a patient's demographics? - Occupation A medical administrative assistant should verify a patient's CPT code for which of the following processes? - Obtaining preauthorization Which of the following represents a negative number on a patient's account and indicates an overpayment has been made? - Credit balance Which of the following methods enables scheduling of multiple patients during the first 30 minutes of each hour while still allowing flexibility throughout the hour for the provider to see all scheduled patients? - Wave A patient reports a breach of confidentiality to a medical administrative assistant. The assistant should direct the patient to which of the following resources first? - Office manager A medical administrative assistant is processing claims for patients who are insured by a joint state and federal insurance program. Which of the following programs provides health care coverage to patients from a low-income population, certain age brackets, and those who have disabilities? - Medicaid A medical administrative assistant is scanning patient charts into the new electronic health record (EHR). Which of the following patient identifiers should the assistant verify to prevent duplication of patient charts? - Social Security number

A medical administrative assistant is preparing to create a patient file placeholder in the facility's electronic health record (EHR). Apart from the patient's name, which of the following pieces of information should the assistant obtain to maintain pre-appointment communication with the patient? - Telephone number A provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following should be recorded as the reason for the EKG? - Tachycardia Which of the following is a medical administrative assistant required to obtain before providing a patient's protected health information (PHI) to authorized recipients? - Signed release of information from the patient Which of the following documents identifies the denied claim and includes a statement from the provider detailing the medical reasoning for performing the procedure? - Appeal letter Which of the following actions should a medical administrative assistant take to promote teamwork and team engagement among office staff? - Show initiative by helping with other office duties. Which of the following terms is indicated by the abbreviation CVA? - Cerebrovascular accident A medical administrative assistant is checking a patient out after their office visit. When providing the patient instructions, which of the following methods of teaching is the assistant using that involves explaining discharge instructions? - Compliance with the treatment plan In which of the following situations is it allowable to release a patient's medical record? - When a court requests the record through a subpoena duces tecum A medical administrative assistant should identify that which of the following types of interpreters uses silent mouth speech, gestures, and hand codes for each speech sound? - Oral interpreter A medical administrative assistant is completing check out for a new patient. Which of the following documents should the assistant request from the patient to document their medical power of attorney?

• Advance directives

A medical administrative assistant is performing patient reception area maintenance tasks. Which of the following tasks is outside the assistant's scope of practice? - Cleaning the autoclave A patient presents with chest pain, shortness of breath, heartburn, jaw pain, and syncope. Which of the following conditions might the patient be experiencing? - Heart attack A medical administrative assistant should identify that which of the following abbreviations indicates a condition associated with the heart? - CAD A medical administrative assistant is preparing an end-of-the-month billing report. Which of the following indicates a balance that could not be collected due to bad debt or contractual discounts? - Write-off A medical administrative assistant should include which of the following in the compliance plan when training new assistants? - Health Insurance Portability and Accountability Act (HIPAA) A medical administrative assistant is establishing a provider's appointment schedule matrix. Which of the following types of appointments is scheduled for 30 to 40 min? - Comprehensive visit A medical administrative assistant is filing a claim for a child who has health insurance coverage under both guardians. Which of the following actions should the assistant take? - File the claim with the insurance plan ot the guardian whose birthday comes first in the calendar year. Which of the following describes the birthday rule? - The guardian whose day of birth occurs earlier in the calendar year holds the primary policy for dependent children. A patient returns to the medical office to obtain a prescription refill, but the medical administrative assistant informs the patient it is too early for the refill. The patient becomes agitated and upset. Which of the following types of communication should the assistant use with this patient? - Active listening

A medical administrative assistant is training a new employee on the use of office equipment. The assistant should state that providers use which of the following types of office equipment to send orders to pharmacies? - Fax machine A medical administrative assistant is establishing a schedule matrix using an electronic health record (EHR) system for a provider's office. Which of the following actions should the assistant take first? - Block times when provider is unavailable. A medical administrative assistant is conducting preoperative preparation for a patient procedure. Which of the following tasks is the assistant responsible for performing? - Gather current demographic and insurance information. A medical administrative assistant is providing a patient with a checklist from the Centers for Disease Control and Prevention (CDC) about ways to reduce the risk for falls. The assistant should identify that which of the following recommendations is included on the checklist? - Improve lighting in the home An 85-year-old patient, who is accompanied by a family member, asks a medical administrative assistant to clarify instructions regarding a procedure. Which of the following actions should the assistant take? - Observe the patient's nonverbal behavior to verify that they understand the information. A medical administrative assistant is processing third-party claims. Which of the following is a claim where a third-party payer refuses to grant payment to a provider due to policy coverage issues? - Denied A medical administrative assistant is closing the office for the day. Which of the following actions should the assistant take? - Activate the alarm system. Which of the following protects an individual's right to actively participate in making decisions regarding their health care? - Patient's Bill of Rights All pages of a patient's medical record must include which of the following information? - Patient's name

A medical administrative assistant is preparing to submit electronic medical claims directly to the Centers for Medicare and Medicaid Services (CMS). Which of the following should the assistant use? - CMS-1500 claim form A medical administrative assistant wants to use a computerized system that will monitor usage and availability of supplies. Which of the following systems serves this purpose? - Inventory control system Which of the following terms indicates an improper release of protected health information (PHI)? - Breach of confidentiality A medical administrative assistant is transferring a call. Which of the following actions should the assistant take? - Give the caller their extension in case the call is disconnected. Which of the following information is included in an explanation of benefits (EOB)? - Claim adjustments A medical administrative assistant receives a referral from a gastroenterologist for a hiatal hernia that requires additional testing. Which of the following actions should the assistant take? - Contact the referring provider. Which of the following is a reason for the use of procedure codes? - To correlate procedures for a diagnosis and justify the necessity for medical services A medical administrative assistant is providing a patient with instructions about fasting before their upcoming laboratory test. Which of the following statements should the assistant make? - "Do not eat or drink anything for 8 to 12 hours before the test." Which of the following is required to establish medical necessity on the patient encounter form? - Diagnosis code Which of the following documents identifies which procedures are allowed if a patient becomes unable to communicate medical decisions? - Advance directives

A medical administrative assistant should identify that a provider will document a patient's postoperative status by charting in which of the following sections of an electronic health record (EHR)?

• Progress note A medical administrative assistant is scheduling a follow-up visit for a patient who requests a reminder via text message. Which of the following actions should the assistant take? - Verify the patient's phone number. Which of the following must a medical administrative assistant complete before a patient procedure can be performed? - Preauthorization Which of the following is an example of a community resource for patients who require assistance with care following a surgical procedure? - Home health services Which of the following types of housing for patients provides help with ADLs such as feeding, bathing, dressing, and ambulating? - Long-term care facility Which of the following would the assistant identify as the professional tasked with entering data into the electronic health record (EHR) as a patient's examination is being conducted? - Scribe Which of the following information is part of a patient's social history? - Substance use Which of the following options for patients enhances their access to care prior to, during, and after a pandemic? - Telehealth When scheduling an appointment, the medical administrative assistant determines that a patient is considered established if they have been seen within which of the following numbers of years? - 3 A patient receives an explanation of benefits stating services will not be covered because out-of-pocket medical expenses have not been met. The amount owed is defined as which of the following? - Deductible Which of the following is the location of the femur? - Upper part of the leg

When a provider requests a patient to have a diagnostic test at a hospital, which of the following actions should the medical administrative assistant take? - Schedule the test with the hospital. Which of the following must be provided to a patient on a first visit, as required by HIPAA? - Notice of Privacy Practices (NPP) A medical administrative assistant is speaking with a patient who has total hearing loss. Which of the following actions should the assistant take? - Request an interpreter for the patient. A medical administrative assistant is performing check-in with a patient. Which of the following actions should the assistant take that demonstrates professionalism? - Greet the patient promptly and courteously. A patient refuses to pay their copayment. Which of the following actions should the medical administrative assistant take? - Inform the patient that the copayment is due at time of service. A medical administrative assistant is assisting a patient who has partial hearing loss. Which of the following actions should the assistant take? - Use reflective communication when speaking with the patient. An established patient requests a routine physical examination during a provider's scheduled week of vacation. Which of the following statements should the medical administrative assistant make to the patient? - "Your provider is unavailable during that time, but I have a couple of times the following week that might work" A patient authorizes a third-party payer to reimburse a provider directly by signing which of the following? - Assignment of benefits Which of the following actions is a medical administrative assistant's first priority when pulling daily charts? - Review the appointment schedule.

When is it appropriate for a medical administrative assistant to use speakerphone when listening to office voicemail? - When the assistant confirms patients have left the office for the day A provider codes a procedure indicating the incorrect laterality. The medical administrative assistant firmly and clearly informs the provider of the difference in coding. Which of the following types of communication is the assistant demonstrating? - Assertive Which of the following is a court order to mandate appearance and produce medical records for a trial?

• Subpoena duces tecum A medical administrative assistant should check a patient's demographic form for accuracy against which of the following? - Driver's license Which of the following parts of Medicare pays for hospitalization? - Part A Which of the following refers to rules and beliefs about conduct in relation to health care issues? - Ethics A medical administrative assistant should identify that which of the following is an ethical issue involving the manipulation of genetic material in cells to produce specific outcomes in hereditary traits? - Genetic engineering A provider is called out of the office for an emergency while patients are in the waiting room. After informing the patients, which of the following is an appropriate way for the medical administrative assistant to manage the patients? - Reschedule the appointments before the patients leave. Which of the following involves the use of technology to provide medical services, including diagnosis and treatment, to patients from a distance? - Telemedicine A medical administrative assistant provides a patient with a copy of the Patient's Bill of Rights. Which of the following components is part of this legal document? - Patients should be advised of the means of communication used to contact them with medical information.

Which of the following forms should a medical administrative assistant have a new patient complete upon check-in? - Notice of Privacy Practices (NPP) A medical administrative assistant is reviewing the end-of-month financial report to close out the monthly report. Which of the following documents should the assistant use to complete this task? - Bank statement Which of the following information should a medical administrative assistant verify on a referral? - Insurance coverage Which of the following duties should a clinical medical assistant defer to a medical administrative assistant? - Accepting and documenting payments Which of the following is another name for the patient encounter form? - Superbill Which of the following is an aspect of professional behavior as a medical administrative assistant? - Keeping fingernails short and clean A medical administrative assistant is providing written instructions to a patient about a procedure. Which of the following guidelines should the assistant follow? - Write the instructions for a sixth to eighth grade reading level. A medical administrative assistant is drafting a letter to a patient. The assistant should identify that which of the following involves a sentence in which two or more independent clauses are joined without a conjunction? - Run-on sentence Which of the following information is acceptable to request on a patient sign-in sheet? - Appointment time A medical administrative assistant is answering incoming calls at a provider's office. Which of the following statements should the assistant make when answering the phone to show proper etiquette? - "Good morning. Valley Medical Clinic. This is Alex speaking."

A medical administrative assistant is closing out the petty cash financial receipts for the month. How much money is usually kept in a petty cash fund? - $25.00 to $100. Which of the following types of referrals is used in an emergent situation? - STAT Which of the following finds common billing errors before a claim is sent to the insurance carrier? - Claim scrubber