Medical Office Procedures and Practices, Exams of Advanced Education

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CCBMA BASIC PRACTICE TEST EXAM

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Endometriosis is an abnormal condition of the female - Correct Answer-reproductive system A CANCEROUS TUMOR IS - Correct Answer-carcinoma CARDIALGIA IS - Correct Answer-HEART PAIN INFLAMATION OF A VEIN IS - Correct Answer-PHLEBITIS PATHOLOGY IS THE STUDY OF - Correct Answer-disease SUBCUTANEOUS TISSUE IS - Correct Answer-BENEATH THE SKIN REMOVAL OF THE STOMACH IS A/AN - Correct Answer-gastrectomy Hyperopia - Correct Answer-farsightedness Elevated temperature is - Correct Answer-Hyperpyrexia The abbreviation of CHF means - Correct Answer-congestive heart failure Neuritis - Correct Answer-inflammation of a nerve Informed consent must be given by patients before they - Correct Answer-are given anesthesia for a minor surgery The abbreviation ac means - Correct Answer-before meals STAT MEANS - Correct Answer-immediately Pertaining to the back - Correct Answer-dorsal Proximal means - Correct Answer-nearest the point of origin The largest bone in the body is the - Correct Answer-Femur Food is absorbed into the body in the - Correct Answer-small intestine An abnormal condition of the pancreas is - Correct Answer-diabetes

The transfer of gases in the respiratory system takes place in the - Correct Answer- alveoli The pacemaker of the heart is the - Correct Answer-S A Node The main organ of the urinary system is/are the - Correct Answer-Kidney Three tiny bones in the middle war are called the - Correct Answer-Ossicles HCPCS are codes developed to identify - Correct Answer-services/supplies not in CPT- 4 Necessary traits for the medical assistant include - Correct Answer-empathy Body language is an example of - Correct Answer-nonverbal communication In California, the medical assistant may administer which of the following procedures - Correct Answer-intramuscular injections By law in California, all medical assistants shall receive training in - Correct Answer- infection control When one state accepts another states license this is known as - Correct Answer- reciprocity The two main types of law are - Correct Answer-civil and criminal When the physician has explained a procedure the risk and whether the are alternative to the patient this is called - Correct Answer-Informed consent Arbitration - Correct Answer-Mediating a dispute Misfeasance, malfeasance and malpractice are forms of - Correct Answer-negligence Physicians in California are required by law to report - Correct Answer-Abuse A housekeeper is a job classification which has - Correct Answer-Occupational exposure Under CAL-OSHA, an exposure control plan must include - Correct Answer-record keeping of occupational injuries Reportable disease and conditions include - Correct Answer-Gonorrhea The medical record can be released when - Correct Answer-There is a signed release

Under the control substance act schedule || drugs - Correct Answer-Are written on special Rx blanks When instruction a specific procedure to a patient it is most important that the medical Assistant - Correct Answer-Show the patient what to do When giving a patient instructions for a 24 hour urine collection, you should - Correct Answer-provide a collection container with written orders Follow-up instructions for wound care would include - Correct Answer-How to recognize complications Special diets may be needed for patients with - Correct Answer-emphysema Hemoccult instructions would include - Correct Answer-Correct dietary modification When a patient has a hearing impairment you should - Correct Answer-Face the patient directly when speaking A patient from a different culture may need - Correct Answer-translated procedure Patient sign-in sheets used in a medical practice should only contain - Correct Answer- Patient's first names as they sign in A medical practice may call patients by first name as long as they - Correct Answer- Have permission to call them by first name Patients of a medical practice must have acknowledgement of their privacy in the form of a/an - Correct Answer-Written signature and initials on notice The cycle the chain of infection explains how - Correct Answer-pathogens transmit disease from person to person The sheets the contain information about chemicals lists hazards precautions and manufacturers information are called - Correct Answer-MSDS files Personal Protective Equipment (PPE) includes - Correct Answer-gowns, face shields, gloves A tympanic thermometer is an electronic thermometer that is used for temperatures taken - Correct Answer-In the ear Visual acuity measures a person's sight at specific distances - Correct Answer-Snellen chart

Three instruments used in basic physical exams are - Correct Answer-reflex hammer, tuning fork, stethoscope The term menstruation refers to - Correct Answer-Blood pressure Patients education is important because it - Correct Answer-Teaches patients that CPR and FA Are necessary When interviewing a patient to obtain their medical history the first step would be to ensure - Correct Answer-adequate time for interview In the lithotomy position the patient would be draped with a - Correct Answer-wide drape A percussion hammer is used to check for - Correct Answer-reflex action The test that is used to access a patients lung function is - Correct Answer-Spirometer electrocardiography is used as a diagnostic tool to detect - Correct Answer-Heart dysfunction When laboratory procedures are performed in a medical office, there must be a strict adherence to - Correct Answer-CLIA and OSHA standards The urine specimen that is most concentrated is the - Correct Answer-First morning The most common site for capillary puncture in adults is the - Correct Answer-Middle finger Records for dispensing/administration of controlled drugs must be kept for a minimum of

• Correct Answer-two years The label of a drug must be read how many times before being administered - Correct Answer-three An advantage of using parenteral administration of medication is - Correct Answer- Faster rate of absorption A 25-gauge needle with 3/8" length is used for a/an - Correct Answer-intradermal injection The basic "ABC's" for resuscitation are - Correct Answer-airway, breathing, circulation A severe allergic reaction caused by hypersensitive to a substance is called - Correct Answer-Anaphylactic shock

When responding to an office emergency - Correct Answer-remain calm and follow office protocol The use of and AED is for patients who are - Correct Answer-In cardiac arrest Four message sources in the medical office are - Correct Answer-answering service, voice mail, e-mail, fax machine The receptionist area should have - Correct Answer-Comfortable and durable furniture A patient should be roomed at arrival if they have the following - Correct Answer- Influenza When taking a telephone message, you should have a list of - Correct Answer- Questions concerning a patients condition When setting up a daily matrix for appointments scheduling leave daily time slots open for - Correct Answer-Acutely I'll patients Three ways to remain patients of their appointment are - Correct Answer-Appointment cards, mailed cards telephone In a modified block letter format each paragraph is - Correct Answer-Indented five spaces Registered mail is used when you are sending - Correct Answer-A priority mail package that is valuable Email electronic mail is now used to - Correct Answer-Send work related messages Computers are used In the medical office for - Correct Answer-Insurance filing and patient billing Proper medical record entries are necessary as they are used for - Correct Answer- legal documentation Terminal digit filing uses group of numbers read - Correct Answer-From right to left The daysheet is a - Correct Answer-Daily record of changes and payment Examples of accounts payable would be - Correct Answer-rent, utilities, payroll A cashiers check is a special check sold to a customer by - Correct Answer-financial institutions

Federal regulations require that a sign be posted in the office to inform patients of - Correct Answer-Their rights as a patient One of the most common ways of collecting over due accounts is - Correct Answer- Phoning a patient to let them know a payment is due The list of charges for a medical practice is called a - Correct Answer-fee schedule Common methods for determining insurance payments are - Correct Answer-Capitation, UCR RVS When a patients has dual insurance plans working together to determine payment that is called - Correct Answer-Coordination of benefits A group of physicians who have a contract to provide services to subscribers of a plan for a set fee are part of a/an - Correct Answer-PPO Medicare claims are processed by regional insurance companies called - Correct Answer-fiscal intermediaries The form that the patients signs to give the physician permission to disclose health information and insurance carrier is called - Correct Answer-Release of information When using ICD-9 coding, E-codes provide a supplemental classification for - Correct Answer-Circumstances/conditions as cause of injury/adverse effects An additional code composed of a hyphen plus two digits is called a/an - Correct Answer-Modifier Cysto- is a prefix meaning - Correct Answer-bladder The term for narrowing is - Correct Answer-Stenosis Gastrectomy is the term for excision of the - Correct Answer-stomach The abbreviation meaning two times a day is - Correct Answer-bid Indicated the correctly spelled word - Correct Answer-Pharyngitis Communication with patients can be improved by - Correct Answer-providing privacy A trained medical assistant is able to - Correct Answer-assist with minor surgery a patients photo was made public without her permission. This is called - Correct Answer-invasion of privacy

patient instruction sheets are used to - Correct Answer-prevent misunderstanding The best time to perform a Brest exam - Correct Answer-Monthly hyper - Correct Answer-increased Nephro - Correct Answer-Kidney Auto - Correct Answer-Self ostero - Correct Answer-bone Dys - Correct Answer-Painful Litho - Correct Answer-Stone Brady - Correct Answer-Slow Chole - Correct Answer-gallbladder Macro - Correct Answer-Large Gastro - Correct Answer-Stomach Arthro - Correct Answer-Joint Tachy - Correct Answer-Foot Throaco - Correct Answer-Chest Hypo - Correct Answer-Decreased Mammo - Correct Answer-Breast Veno - Correct Answer-Vein Hepato - Correct Answer-Liver Hemo - Correct Answer-Blood Ophthalmo - Correct Answer-Eye Trans - Correct Answer-through, across -oma - Correct Answer-tumor

-algia - Correct Answer-Pain -ectomy - Correct Answer-surgical removal -itis - Correct Answer-inflammation -ology - Correct Answer-study of -emia - Correct Answer-blood condition -tomy - Correct Answer-incision -osis - Correct Answer-abnormal condition -megaly - Correct Answer-enlargement -graphy - Correct Answer-xray exam -phasia - Correct Answer-speech -scopy - Correct Answer-examination -gram - Correct Answer-Record -ptosis - Correct Answer-falling, drooping -stasis - Correct Answer-stopping -plegai - Correct Answer-paralysis -desis - Correct Answer-bind or tie -phargia - Correct Answer-Swallowing -ostomy - Correct Answer-Surgical opening -pathy - Correct Answer-disease Hs - Correct Answer-At bedtime IM - Correct Answer-Intramuscular Hx - Correct Answer-history qid - Correct Answer-four times a day

gtt - Correct Answer-drop Q.d - Correct Answer-Once daily P.c - Correct Answer-After meals OD - Correct Answer-right eye CC - Correct Answer-chief complaint CHF - Correct Answer-congestive heart failure RLQ - Correct Answer-right lower quadrant Dx - Correct Answer-diagnosis LMP - Correct Answer-last menstrual period L&D - Correct Answer-Incision and drainage Tx - Correct Answer-Treatment Hct - Correct Answer-hematocrit LUQ - Correct Answer-left upper quadrant SOB - Correct Answer-shortness of breath Stat - Correct Answer-immediately Po - Correct Answer-By mouth low blood pressure - Correct Answer-hypotension scar tissue - Correct Answer-cicatrix enlargement of the kidney - Correct Answer-nephromegaly Gallstones - Correct Answer-cholelithiasis beneath the skin - Correct Answer-subcutaneous upper jaw - Correct Answer-maxilla Endocrine system disease - Correct Answer-goiter

vomiting blood - Correct Answer-hematemesis Smallest blood vessels - Correct Answer-capillaries kneecap - Correct Answer-Patella inflammation of a nerve - Correct Answer-neuritis heart attack - Correct Answer-myocardial infarction blood in urine - Correct Answer-hematuria large tongue - Correct Answer-macroglossia Fainting - Correct Answer-syncope X-ray study of the bladder - Correct Answer-cystogram slow heartbeat - Correct Answer-bradycardia membrane covering the lungs - Correct Answer-pleura loss of calcium in the bones - Correct Answer-osteoporosis severe itching - Correct Answer-pruritus Situated in front or in the forward part - Correct Answer-anterior remote, farther from the point of origin - Correct Answer-distal nearest, closer to the point of origin - Correct Answer-proximal situated toward the outer part - Correct Answer-peripheral situated below, or directed downward - Correct Answer-inferior Straighten motion that increases the angle between adjoining bones - Correct Answer- Extension movement toward the midline - Correct Answer-adduction situated near the surface - Correct Answer-superficial pertaining to the belly - Correct Answer-Ventral Away from the midline pertaining to a side - Correct Answer-lateraled

pertaining to the back - Correct Answer-dorsal pertaining to the middle - Correct Answer-medial situated above, or directed upward - Correct Answer-superior Referring to the sole of the foot - Correct Answer-plantar bending motion that decreases the angle between adjoining bones - Correct Answer- flexion laying face down and flat - Correct Answer-prone The lungs are found in the - Correct Answer-thoracic cavity lying flat on the back - Correct Answer-supine towards the tail - Correct Answer-caudal The liver is found in the - Correct Answer-abdominal cavity When two people communicate both persons will alter roles as sender and receiver as the seek responses and clarification - Correct Answer-True shaking your head in a negative way can jeopardize your communication with the patient - Correct Answer-True A medical assistant may need to enter a patients personal space to deliver care to a patient - Correct Answer-True Explanations do not help ease patients anxiety about what will happen - Correct Answer-False The use of touch can be therapeutic for some patients - Correct Answer-True Being touched by a stranger can be an uncomfortable or even a negative experience - Correct Answer-True Many patients perceive touch in a medical setting as a prelude to something unpleasant, such as injections. - Correct Answer-True You do not need to give your full attention to the patient to actively listen - Correct Answer-False

Occasionally a patient's verbal message may seem to conflict with the non-verbal message. - Correct Answer-True A medical assistant will typically be responsible for gathering initial patients information - Correct Answer-True A patients interview will typically be responsible for gathering initial patient information - Correct Answer-True A patients interview does not include a review of past or current medical history - Correct Answer-False Paraphrasing means to restate, using your own words, what you have heard. - Correct Answer-True Miscommunication can happen because the message may have been unclear or inappropriate to the situation. - Correct Answer-True The way a patient perceives situations is not influenced by their cultural, social or religious background. - Correct Answer-False a physician may instruct a medical assistant to give medication by injection - Correct Answer-True Medical Assistants are permitted to start intravenous therapy - Correct Answer-False Medical assistant may assist with minor surgery - Correct Answer-True If a physician is present on the site, a medical assistant may apply bandages. - Correct Answer-True A medical Assistant may administer a narcotic injection - Correct Answer-True The ROS (review of system) is part of the medical history and is generally taken by the - Correct Answer-Receptionist California law allows a medical assistant to draw blood in the clinical setting if they have completed proper training - Correct Answer-True If directed, a medical assistant may insert a urinary catheter. - Correct Answer-False Medical Assistant are allowed to interpret laboratory results - Correct Answer-False Ear lavage may be performed by a medical assistant if the physician is on site. - Correct Answer-True

Vital signs may be taken by a medical assistant - Correct Answer-True Medical assistant may remove orthopedic casts - Correct Answer-True Injecting collagen or Botox is within the medical assistant's scope of practice - Correct Answer-False Medical Assistant are allowed to inject anesthetics - Correct Answer-False Medication may be given orally by medical assistants - Correct Answer-True A medical assistant is permitted to use a laser - Correct Answer-False Medical assistant may call themselves the office nurse - Correct Answer-False recommending a course of treatment for a patient is within the scope of practice - Correct Answer-False If directed, a medical assistant can apply an orthopedic splint. - Correct Answer-False A Medical Assistant can remove superficial sutures - Correct Answer-True Medical assistant may perform finger sticks - Correct Answer-True A physical retires without notifying his patients. The physician could be charged with - Correct Answer-Abandonment The disposal of medical infectious waste is controlling by - Correct Answer-CAL/OSHA Regulations a physician describes a procedure, risks and alternative treatment to a patient. this is called a - Correct Answer-informed consent a medical assistant who performs a procedure ordered by the physician employer is protected under what principle? - Correct Answer-respondeat superior A medical assistant can be required to appear in court with this document - Correct Answer-subpoena narcotic prescriptions are regulated by which agency? - Correct Answer-Drug Enforcement Administration A medical assistant discusses a patient by name at lunch with other in the building. The MA could be charged with - Correct Answer-Invasion of privacy a patient agrees to receive a flu shot. this is an example of - Correct Answer-consent

a method of mediating disputes between a patient and physician is called - Correct Answer-arbitration Patients rights include the principle - Correct Answer-Confidentiality a false statement harmful to another persons character is called - Correct Answer- Slander a person under legal age who is self supporting and living apart from parents is called a

• Correct Answer-emancipated minor this document is required in order to provide medical records - Correct Answer-Records release failure to perform professional care is called - Correct Answer-negligence state law requires that physicians always report this condition - Correct Answer-abuse billing an insurance company for false charges is considered - Correct Answer-Fraud Carefully documenting the patient's care will help prevent professional - Correct Answer-liability The patients medical records belong to the - Correct Answer-Physician Written instructions are the best way to be sure patients understand directions - Correct Answer-True one way to be sure a patient understands instructions would be to have the patient repeat them - Correct Answer-True In communication responding may be verbal and nonverbal - Correct Answer-True Patients should be informed of the office payments policy only after several visits - Correct Answer-False Many offices use visual aids to inform patients about their medical care - Correct Answer-True written prescriptions must be signed by the physician - Correct Answer-True Verbal explanations of a procedure do not help the patient remain calm - Correct Answer-False

A patient on a soft diet should avoid rough foods such as ground meat - Correct Answer-True A patient could have milk on a clear liquid diet - Correct Answer-False Patients with certain allergies can have a reaction with routine immunization - Correct Answer-True Postoperative wound care instructions include dressing changes - Correct Answer-True Physically impaired patients may require an attendant when seen in the office - Correct Answer-True Guide dogs are allowed to accompany their blind person to a physician's office. - Correct Answer-True The food guide pyramid is often used when explaining health eating habits - Correct Answer-True The best fluid to ingest during and after physical exertion is water - Correct Answer-True The best method of preventing transmission of disease is - Correct Answer- Handwashing The artery normally used for taking a pulse reading is the - Correct Answer-Radial An instrument used to examine the ears - Correct Answer-otoscope social history includes the - Correct Answer-marital status Which of the following occurs as a urine specimen remains on the counter for a long time - Correct Answer-Bacteria multiply a holter monitor measures heart - Correct Answer-rhythm The nerve most apt to be affected during an injection in the buttocks is the - Correct Answer-Sciatic an injection into fatty tissue lying immediately under the skin is called - Correct Answer- subcutaneous The first and most important rule to remember in an emergency is to - Correct Answer- Stay calm Medical assistants are expected to make decisions on medical office emergencies based on their - Correct Answer-Medical knowledge

A surface free of contamination instruments - Correct Answer-Sterile field gloves masks and gowns are known as - Correct Answer-person protective equipment washing instruments to remove debris - Correct Answer-sanitization absence of bacteria - Correct Answer-asepsis bacteria that thrive in oxygen - Correct Answer-aerobes An organism that produces disease - Correct Answer-pathogens Molds and yeasts are types of - Correct Answer-Fungi instruments touched by ungloved hands are - Correct Answer-contaminated destruction of all microorgansisms - Correct Answer-sterilization hinged instruments should be ____ when sterilized - Correct Answer-Open a sterile pack containing scissors, thumb forceps and gauze squares is called a - Correct Answer-suture removal pack The term for removal of contamination material from a wound is - Correct Answer- Debridement scrubbing the surgical site in a circular motion from the center of the edge is - Correct Answer-surgical prep Removal fluid or gasses by suction is called - Correct Answer-Aspiration flushing out a wound or cavity with a solution is called - Correct Answer-irrigation a sterile surface containing sterile items is a - Correct Answer-surgical tray S/s, s/b and b/b describe surgical - Correct Answer-scissors Instruments used to clamp off blood vessels are called - Correct Answer-hemostats a sterile covering placed over a wound is called a - Correct Answer-dressing instruments such as fiberoptic scopes are soaked in chemicals in a procedure called - Correct Answer-cold sterilization Pulse located at the slow - Correct Answer-Brachial

Pulse located at the thumb side of the wrist - Correct Answer-radial pulse located on the knee - Correct Answer-popliteal Pulse located at the side of the neck - Correct Answer-carotid pulse located in the middle of the groin - Correct Answer-femoral The highest reading of blood pressure is called - Correct Answer-systolic Blood pressure measured while patient is lying sitting and standing - Correct Answer- orthostatic An instrument used to test reflexes - Correct Answer-percussion hammer An instrument used to open a body office for viewing - Correct Answer-Speculum an instrument used to examine the eye is - Correct Answer-ophthalmoscope An instrument used to examine in ear - Correct Answer-otoscope An instrument used to examine the rectum and colon - Correct Answer-sigmoidoscope irregular heart rhythm - Correct Answer-arrhythmia rapid pulse - Correct Answer-tachycardia having no symptoms - Correct Answer-asymptomatic slow pulse - Correct Answer-bradycardia Martial status is considered_____. - Correct Answer-social history The patients own words determine the - Correct Answer-Chief complaint Family history is considered - Correct Answer-subjective The physicians physical examination is considered - Correct Answer-objective Physical chemical and microscopic examination - Correct Answer-urinalysis A chemical substance that prevents clotting of the blood in a blood specimen - Correct Answer-Heparin a vacutainer that contains no anticoagulant has a stopper colored - Correct Answer-Red

Material that prevents a risk of possible infection - Correct Answer-Biological hazard The first step in preparing a laboratory specimen - Correct Answer-patient identification The usual site for capillary testing - Correct Answer-fingertips urine specimen obtained by the patient simply urinating in a cup is called - Correct Answer-random catch Patients is instructed to cleanse the urethra with an antiseptic called - Correct Answer- Clean catch legal method of documenting lab testing process security - Correct Answer-Chain of custody a sterile swab would be used for a - Correct Answer-wound culture The intensity of color in a urine specimen indicates - Correct Answer-concentration improper handling of lab specimens can result in - Correct Answer-contamination Instruments used to prepare urine for microscopic examination - Correct Answer- centrifuge The standard EKG consist of - Correct Answer-Twelve leds simple laboratory test with a high degree of accuracy - Correct Answer-waived test Quality control in the laboratory ensures the - Correct Answer-Accuracy of results stool specimens are tested for - Correct Answer-occult blood a machine used for testing lung capacity - Correct Answer-spirometer Tuberculosis can be diagnosed from a - Correct Answer-Sputum specimen Patients begins urinating in the toilet and catches the remainder in cup - Correct Answer-Midstream catch A physician orders 1500 mcg of vitamin B12. You have 1000 mcg/ml on hand. How many milliliter will you give? - Correct Answer-1. A physician orders 10 mg of compazine. You have 5 mg/ml on hand. How many milliliter will you give? - Correct Answer-2 ml

A subcutaneous injection is given at an angle of - Correct Answer-45- The most used deep (adult) intermuscular injection site is the - Correct Answer- Dorsogluteal When administering a subcutaneous injection, the amount of the dose should not exceed - Correct Answer-2cc when choosing a needle/syringe unit, you should keep in mind the patients - Correct Answer-Age and size The gauge of a needle is determined by the diameter of its - Correct Answer-Lumen A physician orders 0.250 mg of lanoxin. You have 0.125 mg tablets on hand. How many tablets will be given? - Correct Answer- What is the preferred sit for a tuberculin skin test? - Correct Answer-Anterior forearm The proper way to express 1/2 cc is - Correct Answer-0.5 cc an injection into fatty tissue lying immediately under the skin is called - Correct Answer- subcutaneous medication given p.o. is administered - Correct Answer-orally An ampule contains how many doses of medication? - Correct Answer- antitussive medications are used to control - Correct Answer-coughing all procedures during a medical emergency must be - Correct Answer-documented The first technique to use to control bleeding is - Correct Answer-direct pressure poorly reacting pupils might indicate a severe - Correct Answer-head injury a piece of emergency equipmentused to reestablish normal heart rhythm - Correct Answer-defibrillator / AED The first thing a medical assistant should do in an emergency situation - Correct Answer-assess the situation equipment prepared in advance for emergency use is called a - Correct Answer-crash cart A basic CPR is to clear the - Correct Answer-airway

The lack of a pulse is one way to identify - Correct Answer-cardiac arrest a straight fracture across the bone shaft is called a - Correct Answer-transverse a weak and rapid pulse is a sign of - Correct Answer-shock a severe involuntary contraction of muscles is called a - Correct Answer-seizure an overdose of insulin would cause the patient to go into - Correct Answer-diabetic shock Nitroglycerin is ordered for chest pain. It will be administered - Correct Answer-under the tongue formation of blisters following a burn can be treated with - Correct Answer-cool water an emergency tray would include - Correct Answer-epinephrine to establish an airway, the patient would be places - Correct Answer-On the back Symptoms of heart attack include pain in the chest - Correct Answer-jaw or arm The procedure used for a chocking person - Correct Answer-Heimlich maneuvered a broken bone wedged into another bone is called an - Correct Answer-impacted fracture a patient who is having a seizure should never be - Correct Answer-Restrained what are the ABC's of emergency care? - Correct Answer-airway, breathing, circulation you should first establish a patients responsiveness by asking - Correct Answer-Are you okay? if the patient is unresponsive the medical assistant must determine if the patient is - Correct Answer-conscious PPE supplies for CPR include - Correct Answer-disposable gloves and CPR ventilator mask Fingers are placed at the point where the ------------ and the ------join. - Correct Answer- sternum and ribs adult compression ratio - Correct Answer-30:2 both one and two man hands with two hands

children compression ratio - Correct Answer-30:2 both one and two man hands with one hand Infant compression ration - Correct Answer-15:2 two man one hand 30:2 one man 2 fingers Adults compression depth - Correct Answer-1 1/2 to 2inches Children compression depth - Correct Answer-1 to 1 1/2 inches Infant compression depth - Correct Answer-1/2 to 1 inch When preparing envelopes one should use - Correct Answer-capital letters in block format telephone calls should be answered no later than the - Correct Answer-Third ring A patient fails to keep an appointment. The medical assistant should make a note on the - Correct Answer-patients chart A backup tape for a computer is used to - Correct Answer-Copy hard drive information which name would be filed first in an alphabetic filing system? - Correct Answer-Wilson Babcock CPT codes are used to identify a - Correct Answer-medical procedure ICD-9 codes are used to identify a - Correct Answer-medical diagnosis A patient's insurance card should be reviewed - Correct Answer-At each visit an HMO is an example of what kind of healthcare? - Correct Answer-managed a good tool for reminding staff when certain things need to be done is called a - Correct Answer-tickler file information may be sent rapidly by using a - Correct Answer-fax machine The process of arranging a series of printed pages is called - Correct Answer-collating The post important part of preparing correspondence - Correct Answer-Proofreading A daily log should be kept of all - Correct Answer-incoming telephone calls incoming mail should be sorted and - Correct Answer-date stamped

The preferred way to send valuable items by mail - Correct Answer-registered mail termination of care letters should be sent by - Correct Answer-certified mail/ return receipt system for leaving messages which can be retrieved later is - Correct Answer-voice mail cancelled appointments should be noted in the - Correct Answer-patients chart a method of maximizing appointment time is - Correct Answer-wave scheduling The appointment schedule can be sued as a - Correct Answer-Legal records a useful telephone service for a physician with 2 office - Correct Answer-call forwarding On a multi line telephone the line in use will be indicated by - Correct Answer-steady light to best utilize the appointment schedule, set aside time for - Correct Answer-call backs An important way to make the patient feel comfortable - Correct Answer-warm greeting missed appointments can be reduced by - Correct Answer-calls to confirm appointments patients should be notified of any - Correct Answer-unusual delays having the patients chart at hand is necessary when - Correct Answer-scheduling procedures First come first served method of appointment scheduling - Correct Answer-open hours stating names within another patients hearing could be - Correct Answer-breach of confidentiality The physical equipment of a computer is called - Correct Answer-hardware computer hardware with permanent memory - Correct Answer-hard disk A potable memory storage device is called a - Correct Answer-Floppy disk important procedure for protecting hard disk information - Correct Answer-backing up The term used for stating the computer - Correct Answer-Boot flashing line showing where data can be entered - Correct Answer-cursor

the most common device for data imput - Correct Answer-keyboard Word processing allows the user to quickly move or delete blocks of - Correct Answer- Text a convenient feature used when proofreading a document - Correct Answer-spell check large group of files used for information retrieval is - Correct Answer-data base all medical office should have a security policy to protect - Correct Answer-patient information computerized patient accounts simply monthly statements and - Correct Answer- insurance billing computer scheduling allows quick access to - Correct Answer-open appointments this list can be easily prepared with computer scheduling - Correct Answer-daily appointments a computer field contains a piece of - Correct Answer-information software program that quickly calculates numbers - Correct Answer-spreadsheet rearrangement of information in a database is called - Correct Answer-sorting setting margins and tabs for a letter is called - Correct Answer-formatting no office should download information from the internet without a - Correct Answer-anti- virus program a method of controlling access to confidential patient information - Correct Answer- passwords progress notes are usually filed in what order? - Correct Answer-chronological The medical record belongs to the - Correct Answer-Physician The document stating patient Agrees to a procedure - Correct Answer-consent a method which speeds the filing process - Correct Answer-color coding The term for removing inactive records from the files - Correct Answer-purging chart notations require the date, - Correct Answer-information and initials

material which should never be used to correct medical records - Correct Answer-white out person who can legally sign a release of medical records - Correct Answer-patient or guardian a system of organizing information in a medical record - Correct Answer-soap Patients charts are usually filed in which order - Correct Answer-Alphabetical Each page of the medical record should include - Correct Answer-patients name and date information in the medical record is - Correct Answer-private and confidential records for patients currently receiving treatment are in the - Correct Answer-active files Records for Minor patients should be kept until - Correct Answer-The patient is 21 chart notes should be complete - Correct Answer-daily each patient is assigned a number in this system - Correct Answer-numerical filing a patient must sign this document to obtain past records - Correct Answer-records release form Which of the following names would be filed first? - Correct Answer-Pham Which of the following names would be filed last? - Correct Answer-Larson Which of the following numbers would be filed first? - Correct Answer-03 66 89 A fund used for small office purchases_____. - Correct Answer-petty cash a term for overpayment on an account is a - Correct Answer-credit Monthly fee for bank accounts - Correct Answer-service charge Preprinted statement listing codes for basic office charges - Correct Answer-Encounter form Entering charges and payments to a patient account - Correct Answer-posting List of unpaid accounts by date of service - Correct Answer-aging analysis

Another term for a charge - Correct Answer-Debit Correction to a patient's account - Correct Answer-Adjustments placing the practice name and account number on back of check - Correct Answer- endorsing total of bills owed by the practice - Correct Answer-accounts payable never accept payments from a patient who has been turned over to a - Correct Answer- collection agency portion of bill patient is required to pay each year - Correct Answer-deductible cancellation of an unpaid debt - Correct Answer-write off amount patient must pay for each office visit - Correct Answer-co-payment Federal insurance program for elderly person or person with permanent disabilities - Correct Answer-Medicare Term for an insurance claim for a Medicare and MediCal patient - Correct Answer- Crossover Type of insurance for work related injuries - Correct Answer-workers compensation Insurance claims which have a greater chance for rejection - Correct Answer-Paper claims Addition to a procedure code which indicates special circumstances - Correct Answer- Modifier A policy which supplements Medicare coverage - Correct Answer-Medi-Gap Insurance coverage for military dependents - Correct Answer-Tricare/CHAMPUS The universal claim form is called - Correct Answer-CMS-1500 an insurance claim with incomplete information will be - Correct Answer-rejected Monthly fee a provider is paid for each covered patient - Correct Answer-Capitation Insurance company statement of how a claim is settled - Correct Answer-explanation of benefits Billing for services the physician did not perform - Correct Answer-fraud