Medical Terminology and Office Procedures, Exams of Nursing

Download Medical Terminology and Office Procedures and more Exams Nursing in PDF only on Docsity! CERTIFIED MEDICAL ASSISTANT EXAM 2024/2025 An arthrogram is the radiographic visualization of (A) a joint (B) a blood vessel (C) the gallbladder (D) the spinal column (E) an artery - Precise Answer ✔✔A joint Diathermy is an example of an agent that incorporates the use of (A) paraffin wax (B) cold water (C) ultraviolet light (D) deep heat (E) hot water - Precise Answer ✔✔Ultraviolet light Which of the following conditions would benefit from a low-purine diet? (A) Gout (B) Obesity (C) High blood pressure (D) Constipation (E) Coronary artery disease - Precise Answer ✔✔Gout Antihypertensive medications are associated with the treatment of (A) fever (B) vomiting (C) high blood pressure (D) allergies (E) gout - Precise Answer ✔✔High blood pressure A laceration appears as a (A) scrape on the skin (B) bruise (C) jagged cut (D) swelling on the skin (E) hematoma - Precise Answer ✔✔Jagged cut Res ipsa loquitur is a Latin term that means which of the following? (A) Let the buyer beware (B) The thing speaks for itself (C) The employer is responsible for the employee (D) The patient is always first The salutation of a letter is the (A) closing (B) reference line (C) enclosure (D) greeting (E) purpose for writing - Precise Answer ✔✔Greeting Coordination of benefits means (A) the amount of money paid by the patient for medical services before the insurance pays (B) one insurance plan will work with other insurance plans to determine how much each plan pays (C) there is a flat fee paid for each service (D) there is a deductible required by the patient before payment from the insurance is made (E) each insurance company will pay an equal amount of the patient's bill - Precise Answer ✔✔One insurance plan will work with other insurance plans to determine how much each plan pays ICD-9 codes that identify medical problems for reasons other than illness or injury are known as (A) E codes (B) M codes (C) CPT codes (D) V codes (E) neoplasms - Precise Answer ✔✔V codes When a bank uses the term NSF, it means that (A) the check is voided and not to be used (B) the account is a newly opened account (C) there is not enough money to cover the amount of the check (D) the bank will issue a cashier's check in the amount of the check (E) the bank must wait 1 week before depositing the check - Precise Answer ✔✔There is not enough money to cover the amount of the check The proper time and temperature for sterilizing instruments is (A) 30 minutes at 150° (B) 45 minutes at 250° (C) 60 minutes at 150° (D) 30 minutes at 250° (E) 20 minutes at 150° - Precise Answer ✔✔30 minutes at 250° The Fowler's position is used for (A) female pelvic examination (B) examination of the abdomen (C) patient with difficulty breathing (D) sigmoidoscopy (E) examination of the spine - Precise Answer ✔✔Patient with difficulty breathing The abbreviation OU is no longer in use. Instead of using OU, which of the following should be written? (A) both eyes (B) right ear (C) both ears (D) left eye (E) optical unit - Precise Answer ✔✔Both eyes Which of the following is the finer or smaller suture? (A) 2-0 (B) 4-0 (C) 0-0 (D) 10-0 (E) 1-0 - Precise Answer ✔✔10-0 The V1 ECG lead is located (A) between the fourth and fifth intercostal space (B) over the left nipple (C) between the second and third intercostal space (D) at the fourth intercostal space to the right of the sternum The term enteritis means inflammation of the (A) colon (B) small intestine (C) stomach (D) esophagus (E) gallbladder - Precise Answer ✔✔Small intestine An example of active immunity is (A) maternal antibodies passed through the uterus to the baby (B) immunization with antibodies (C) maternal antibodies acquired by the baby from breast milk (D) producing antibodies as a result of having a disease (E)) avoiding an infected person - Precise Answer ✔✔Producing antibodies as a result of having a disease When a person refuses to acknowledge the loss of a loved one, the type of behavior is (A) sympathy (B) mourning (C) denial (D) depression (E) withdrawal - Precise Answer ✔✔Denial The computer device that displays the written data the (A) disk drive (B) monitor (C) hard drive (D) floppy disk (E) software - Precise Answer ✔✔Monitor When the doctor is late and not yet at the office, the medical assistant should (A) offer waiting patients an opportunity to reschedule (B) cancel all remaining appointments for the day (C) reschedule all the patients for another day (D) offer to refer the patients to another physician's practice (E) close the office and notify the answering service - Precise Answer ✔✔Offer waiting patients an opportunity to reschedule The "O" in the SOAP method of charting includes the (A) blood pressure reading (B) opinion of a family member (C) symptoms the patient states (D) prior complaints form the patient (E) patient's demographics - Precise Answer ✔✔Blood pressure reading To retain insurance coverage, the individual must pay the cost of the insurance, which is the (A) premium (B) copayment (C) coinsurance (D) deductible (E) reimbursement - Precise Answer ✔✔Premium CPT is an abbreviation of the reference manual used for (A) ordering laboratory tests (B) billing insurance companies for procedures (C) reporting diseases to the CDC (D) selecting the fees for each examination (E) providing the diagnosis on a claim - Precise Answer ✔✔Billing insurance companies for procedures The best way to ensure that patients pay for services is to (A) ask patient where they would like the bill mailed (B) give a copy of the bill to patients when they leave the office (C) confirm the name of the patient's insurance company (D) accept checks only, not credit cards (E) ask for payment of services at the time of the office visit - Precise Answer ✔✔Ask for payment of services at the time of the office visit Acquired immunodeficiency syndrome is caused by (A) yeast (E) 2 mL - Precise Answer ✔✔1.25 mL Anaphylaxis refers to a (A) nose bleed (B) type of shock (C) hemorrhage disorder (D) congenital disorder (E) heart attack - Precise Answer ✔✔Type of shock Dyspepsia refers to (A) difficulty speaking (B) difficult digestion (C) difficulty breathing (D) abnormal pain (E) difficulty swallowing - Precise Answer ✔✔Difficult digestion The perineum is the (A) lining of the abdomen (B) covering of the spinal cord (C) floor of the pelvis (D) outside lining of the lungs (E) lining of the heart - Precise Answer ✔✔Floor of the pelvis Respondeat superior refers to (A) a subpoena (B) a physician's responsibility for the actions of his staff (C) something for something, a favor for a favor (D) responding to your superiors (E) the thing speaks for itself - Precise Answer ✔✔A physician's responsibility for the actions of his staff The proper angle of the needle to the skin when administering a subcutaneous injection is (A) 10 degrees (B) 15 degrees (C) 45 degrees (D) 75 degrees (E) 90 degrees - Precise Answer ✔✔45 degrees Which of the following is not considered for use on the skin for cleansing? (A) Acetone (B) Providone-iodine (C) Betadine (D) Alcohol (E) Hibiclens - Precise Answer ✔✔Acetone Which of the following instruments is used to evaluate lung capacity? (A) Audiometer (B) Goniometer (C) Sphygmomanometer (D) Spirometer (E) Doppler - Precise Answer ✔✔Spirometer The process by which nutrients transfer from the gastrointestinal system into the blood is referred to as (A) ingestion (B) digestion (C) absorption (D) metabolism (E) mastication - Precise Answer ✔✔Absorption The classification of drugs used to relieve pain is (A) antidepressant (B) analgesic (C) antibiotic (D) antidote (E) antiphyertensive - Precise Answer ✔✔Analgesic The device used to check vision is a(n) (A) tuberculosis (B) streptococcus (C) rubella (D) syphilis (E) rabies - Precise Answer ✔✔Streptococcus A urine test that compares the weight of urine that of distilled water is (A) specific gravity (B) clarity (C) sedimentation rate (D) pH (E) ketone analysis - Precise Answer ✔✔Specific gravity A patient is noncompliant if he or she (A) follows the instructions exactly as they were provided (B) does not progress as quickly as expected to the treatment plan (C) refuses to follow prescribed orders (D) has a reaction to prescribed medication (E) ask his or her family to participate in the plan - Precise Answer ✔✔Refuses to follow prescribed orders A telephone call that the medical assistant can handle is (A) authorizing a prescription refill in the absence of the physician (B) advising a patient who is complaining of chest pain after taking new medication (C) taking results from a referring physician about a patient's abnormal electrocardiogram results (D) a hospital admitting clerk with the room number for a newly admitted patient (E) ordering examinations for a hospitalized patient - Precise Answer ✔✔A hospital admitting clerk with the room number for a newly admitted patient If a certain number of patients are scheduled to come in for an appointment at the beginning of the same clock hour, this is (A) modified wave scheduling (B) wave scheduling (C) block scheduling (D) group scheduling (E) tidal wave scheduling - Precise Answer ✔✔Wave scheduling When alphabetically filing, which of the following is last? (A) John A. Hall (B) John A. Hale (C) John A. Haley (D) John A. Halee (E) John A. Halley - Precise Answer ✔✔John A. Hale The salutation of a letter is placed (A) two lines below the inside address (B) two lines below the signature line (C) before the inside address (D) after the complimentary closing (E) before the date of the letter - Precise Answer ✔✔Two lines below the inside address Medical expenses resulting from a back injury while at work are submitted (A) Medicare (B) HMO (C) workers' compensation (D) employee's health insurance (E) Blue Cross/Blue Shield - Precise Answer ✔✔Workers' compensation A ledger is also used as the patient's (A) receipt (B) charge slip (C) statement (D) posting (E) claim - Precise Answer ✔✔Statement (B) lavender (C) gray (D) green (E) blue - Precise Answer ✔✔Red An intravenous pyelogram is used to examine the (A) liver and gallbladder (B) stomach and large intestine (C) kidneys and bladder (D) colon and ileum (E) kidneys and pelvis - Precise Answer ✔✔Kidneys and bladder Passive exercise means that the patient (A) does not move the body part without assistance (B) can move the joints freely (C) has full range of motion (D) cannot move the joints freely (E) uses weights when exercising - Precise Answer ✔✔Does not move the body part without assistance When nutrients are initially taken into the body, it is called (A) digestion (B) ingestion (C) absorption (D) metabolism (E) salivation - Precise Answer ✔✔Ingestion The muscle used for an injection located in the thigh is the (A) gluteus medius (B) gluteus maximus (C) rectus femoris (D) vastus lateralis (E) gastrocnemius - Precise Answer ✔✔Vastus lateralis The term esophagogastritis means inflammation of the (A) larynx and pharynx (B) stomach and small intestine (C) small intestine and stomach (D) esophagus and stomach (E) esophagus and small intestine - Precise Answer ✔✔Esophagus and stomach Emergency treatment for third-degree burns is (A) immersing the body part in cold water (B) applying an ice pack to the affected part (C) removing any blisters that form (D) covering the victim and notifying EMS (E) applying an antibiotic ointment - Precise Answer ✔✔Covering the victim and notifying EMS A patient's implied consent usually covers (A) organ donation (B) biopsy (C) blood transfusion (D) appendectomy (E) electrocardiogram - Precise Answer ✔✔Electrocardiogram An organ located in the left upper quadrant is the (A) thymus (B) spleen (C) appendix (D) liver (E) gallbladder - Precise Answer ✔✔Spleen Which of the following is an example of nonverbal communication? (A) clarification (B) feedback (C) body language (D) messages (E) recipient's insurance company address - Precise Answer ✔✔Recipient's address written without abbreviations The person covered by a benefits plan is the (A) administrator (B) carrier (C) employee (D) insured (E) payer - Precise Answer ✔✔Insured The listing of charges for a medical practice is the (A) coding chart (B) customary charges (C) value scale (D) value unit (E) fee schedule - Precise Answer ✔✔Fee schedule The withholding from an employee's paycheck for Social Security and Medicare is required under which law? (A) FICA (B) FCC (C) HCFA (D) IRA (E) FUTA - Precise Answer ✔✔FICA A yeast infection that causes vaginitis is (A) candida (B) staphylococci (C) trichomonas (D) tinea (E) scabies - Precise Answer ✔✔Candida A respiration rate that falls within the average adult range is (A) 10 per minute (B) 20 per minute (C) 25 per minute (D) 30 per minute (E) below 10 per minute - Precise Answer ✔✔20 per minute Proper technique to ensure package sterility includes using (A) a sterile package with only a small tear (B) sterile packages up to 30 days after the expiration date (C) a dry, undamaged sterile package (D) sterile gloves to transport sterile packages (E) a sterile pack still damp from the autoclave - Precise Answer ✔✔A dry, undamaged sterile package AC interference in an ECG tracing means (A) the patient is having a muscle tremor (B) there is a loose electrode connection (C) there is electrical interference in the room (D) the electrodes are too tight on the patient (E) the power to the machine is off - Precise Answer ✔✔There is electrical interference in the room The clear liquid portion of whole blood is (A) serum (B) thrombin (C) hemoglobin (D) fibrinogen (E) plasma - Precise Answer ✔✔Plasma To convert milligrams to grams (A) divide by 100 (B) divide by 1,000 (C) multiply by 100 (D) multiply by 1,000 (E) subtract the numerator from the denominator - Precise Answer ✔✔Divide by 1,000 Diabetic coma is due to (B) manicured nails (C) an identification badge (D) perfume or cologne (E) hairstyles - Precise Answer ✔✔An identification badge Which task is outside the scope of practice for medical assistants? (A) managing all office cash flow (B) taking vital signs (C) prescribing medications (D) patient education (E) triaging patients - Precise Answer ✔✔Prescribing medications Mail content is initially the responsibility of the (A) Department of Transportation (B) United States Postal Service (C) United Parcel Service (D) mailer (E) Federal Bureau of Investigation - Precise Answer ✔✔Mailer Which one of the following is not a key area of the Patients' Bill of Rights? (A) choice of health-care providers and plan (B) respect and nondiscrimination (C) confidentiality of private health information (D) termination of the physician/patient contract for noncompliant treatment (E) taking part in treatment decisions and options - Precise Answer ✔✔Termination of the physician/patient contract for noncompliant treatment Which of the following healthcare providers is not required to inform patients of their rights regarding decisions about their own medical care under the Patient Self-Determination Act (PSDA)? (A) Hospitals (B) Nursing homes (C) Physician offices (D) Hospice providers (E) Home health agencies - Precise Answer ✔✔Physician offices What is the chemical symbol for sodium? (A) Na (B) Pu (C) Rn (D) S (E) Sm - Precise Answer ✔✔Na Who owns a patient's medical record? (A) the patient (B) the physician (C) the insurance company (D) the medical practice (E) all of the above - Precise Answer ✔✔The medical practice The complimentary closing line is placed (A) five lines below the last line of the body of the letter (B) four lines below the last line of the body of the letter (C) three lines below the last line of the body of the letter (D) two lines below the last line of the body of the letter (E) one line below the last line of the body of the letter - Precise Answer ✔✔Two lines below the last line of the body of the letter Which of the following is an appropriate complimentary closing to a business letter? (A) Best wishes (B) All my regards (C) Sincerely (D) Yours truly (E) Truly - Precise Answer ✔✔Sincerely How soon after arrival should a patient should be greeted? (A) within 6 minutes (B) within 3 minutes (A) have background checks (B) have drug screens (C) have a photo ID (D) be monitored by the system's operator (E) be assigned a password - Precise Answer ✔✔Be assigned a password The first step in computer maintenance is to (A) keep the area cool (B) keep the area warm (C) keep the area away from drafts (D) use only the same brand of equipment (E) keep the area free from liquids - Precise Answer ✔✔Keep the area free form liquids Scanners are devices that (A) store data (B) convert hard-copy data into a format that can be recognized by the computer (C) make copies (D) send data over phone lines (E) maintain security - Precise Answer ✔✔Convert hard-copy data into a format that can be recognized by the computer All of the following individuals are part of the Quality Assurance committee EXCEPT (A) a physician (B) an office manager (C) a medical assistant (D) a patient representative (E) a nurse - Precise Answer ✔✔A patient representative Which term refers to a record of a picture of a blood vessel? (A) endoscope (B) otoscope (C) angiogram (E) electrocardiogram (E) sonogram - Precise Answer ✔✔Angiogram A piece of equipment that protects the computer's fragile circuits from damage is called a (A) screen saver (B) jewel case (C) surge protector (D) password (E) firewall - Precise Answer ✔✔Surge protector A series of computers linked together to allow information to be shared between them is called (A) the Internet (B) a network (C) electronic mail (E) a database (E) the mainframe - Precise Answer ✔✔A network Confidential health information stored on office computers is governed by legislation known as (A) HIPAA (B) OSHA (C) DEA (D) ATF (E) CDC - Precise Answer ✔✔HIPAA How often should a certified medical assistant attend classes on ICD-10- CM and CPT coding updates? (A) every 2 years (B) an ICD-10-CM workshop annually and a CPT workshop every 2 years (C) every year (D) Purchasing updated ICD-10-CM and CPT code books and reviewing code changes (B) A modifier from CPT (C) A laboratory code from CPT (D) HIV code from ICD-10-CM (E) An accidental needle-stick of a medical assistant drawing blood from an HIV positive patient - Precise Answer ✔✔Z code from ICD-10-CM The circumference of the head should be measured during regular checkups until a pediatric patient reaches which of the following ages (A) 12 months (B) 18 months (C) 24 months (D) 36 months (E) 48 months - Precise Answer ✔✔36 months Which of the most important factor in coding? (A) the speed of coding (B) the code level (C) understanding medical terminology (D) accuracy (E) memorization of codes - Precise Answer ✔✔Accuracy HCPCS Level 11 codes are used for which of the following? (A) primary diagnosis (B) the method of the administration of therapeutic injectable drugs (C) a table of drugs with dosage and routes of administration (D) vaccines and immunizations (E) codes for poisonings, toxic effects, adverse effects, and underusing - Precise Answer ✔✔A table of drugs with dosage and routes of administrations The etiology of a condition is (A) a description of the medical problem (B) an additional symptom or condition (C) the prognosis (C) a preexisting condition (E) the causes or origin of the disorder - Precise Answer ✔✔The causes or origin of the disorder Fraud is defined as (A) stealing from the medical practice (B) an act of deception used to take advantage of another person or entity (C) lying about another employee (D) physically attacking another employee (E) all of the above - Precise Answer ✔✔An act of deception used to take advantage of another person or entity Recording financial transactions is called (A) running a trail balance (B) deducting (C) posting (D) balancing (E) reconciling - Precise Answer ✔✔Posting Which of the following is not an objective of meaningful use in using the certified electronic health record (EHR) technology? (A) to improve quality, safety, and efficiency and reduce health disparities (B) to engage patients and family to become involved in their own health care (C) to improve care coordination and public health and safety (E) to maintain privacy and security of patient health information (E) to replace traditional healthcare services with electronic procedures such as providing a diagnosis or other treatment - Precise Answer ✔✔To replace traditional healthcare services with electronic procedures such as providing a diagnosis or other treatment Which term is used to mean ordering an individual to appear in court and to bring any papers, books, or information necessary to explain an issue? (A) res ipsa loquitur (B) respondent superior (C) guardian ad litem (D) subpoena duces tecum (E) Family and personal history - Precise Answer ✔✔Patient demographic information The collection ratio (A) classifies and reviews delinquent accounts (B) measures how fast outstanding accounts are being paid (C) measures the effectiveness of the billing system (E) determines the ratio of private pay patients to Medicare patients - Precise Answer ✔✔Measures the effectiveness of the billing system The term seniority specifically refers to the employee in the medical office who has (B) been employed the longest at the facility (B) the most authority (C) performed the best during his or her service (D) the most awards (E) the highest salary - Precise Answer ✔✔Been employed the longest at the facility Social Security is also known as (A) FUTA (B) SSF (C) MICR (D) ABA (E) FICA - Precise Answer ✔✔FICA Workers compensation premiums paid to the state are based on what? (A) salaried employees (B) all employee hours worked (C) overtime hours (D) number of injuries in the past year (E) number of hours worked by all covered employees - Precise Answer ✔✔Number of hours worked by all covered employees The price list for charge for services provided by the medical practice is called (A) the usual fee (B) the customary fee (C) the fee schedule (D) prevailing charges (E) the standard fee - Precise Answer ✔✔The fee schedule The person named as the principal in an insurance contract is called the (A) subscriber (B) beneficiary (C) third-party payer (D) medical provider (E) principal payer - Precise Answer ✔✔Beneficiary Which term is used when certification earned in one state is accepted in another state? (A) accreditation (B) registry (C) reciprocity (D) recertification (E) certification sharing - Precise Answer ✔✔Reciprocity Which of the following prefixes means outside? (A) dis- (B) epi- (E) ends- (D) ecto- (E) peri- - Precise Answer ✔✔Ecto- All of the following words are misspelled EXCEPT (A) viccine (B) oclusion (C) osseous (D) paranteral (E) cranial - Precise Answer ✔✔Osseous (A) a phobia (B) panic anxiety disorder (C) depression (D) mania (E) hypochondriasis - Precise Answer ✔✔Hypochondriasis The primary source of energy for the body is (A) carbohydrates (B) fruits and vegetables (C) vitamin C (D) proteins (E) vitamins - Precise Answer ✔✔Carbohydrates All of the following are water-soluble vitamins EXCEPT (A) vitamin D (B) vitamin C (C) vitamin B12 (D) vitamin Bg (E) vitamin B6 - Precise Answer ✔✔Vitamin D A dumping syndrome diet is suggested for patients who (A) are diabetic (B) have elevated cholesterol (C) have had gastric bypass surgery (D) have Wilson's disease (E) have duodenal ulcers - Precise Answer ✔✔Have had gastric bypass surgery Which one of the following is not classified as an eating disorder? (A) Binge eating (B) Anorexia nervosa (C) Pica (D) Onychophagia (E) Bulimia - Precise Answer ✔✔Onychophagia A restricted-fat diet is prescribed for patients who have (A) diseases of the pancreas (B) morbid obesity (C) hypertension (D) renal disease (E) liver disease - Precise Answer ✔✔Disease of the pancreas The sense of smell is known as (A) gustatory (B) vestibule (C) cerumen (D) olfaction (E) lacrimal - Precise Answer ✔✔Olfaction All of the following transport forms are passive EXCEPT (A) diffusion (B) filtration (C) exocytosis (D) osmosis (E) facilitated diffusion - Precise Answer ✔✔Exocytosis Which of the following is NOT part of the cell theory? (A) cells are the building blocks of all plants and animals (B) cells are the smallest functioning units of life (C) all cells come from preexisting cells (D) cells are made of protons (E) all of the above - Precise Answer ✔✔Cells are made of protons The abdomen is divided into how many regions? (A) 4 (B) 6 (C) 8 (D) 9 (E) 10 - Precise Answer ✔✔9 The gel-like substance that helps maintain the structure in the eye is called (A) aqueous humor (B) sclera (C) vitreous (D) cataract (E) mucus - Precise Answer ✔✔Vitreous Which element is needed for normal thyroid function? (A) calcium (B) potassium (C) sodium (D) magnesium (E) iodine - Precise Answer ✔✔Iodine The production of blood cellular components is called (A) homeostasis (B) hematopoiesis (C) hemostasis (D) homophobia (E) hemolysis - Precise Answer ✔✔Hematopoiesis The heart is located in the (A) dorsal cavity (B) peritoneal cavity (C) pleural cavity (D) ventral cavity (E) mediastinum - Precise Answer ✔✔Mediastinum The lymphatic fluid returns to the venous system through the (A) dural sinuses (B) inferior vena cava (C) superior vena cava (D) lacrimal duct (E) thoracic duct - Precise Answer ✔✔Lacrimal duct The first line of defense on the cellular level is the (A) phagocyte (B) MHC molecule (C) T cell (D) B cell (E) DNA - Precise Answer ✔✔Phagocyte The palatine tonsils are located in the (A) nasal cavity (B) larynx (C) oropharynx (D) nasopharynx (E) ethmoid sinus - Precise Answer ✔✔Oropharynx The amount of air that is exchanged in a normal respiratory cycle is the (A) residual volume (B) tidal volume (C) vital capacity (D) expiratory reserve volume (E) tidal capacity - Precise Answer ✔✔Tidal volume The portion of the small intestine that attaches to the large intestine is called the (A) omentum (B) cecum (C) appendix (D) transverse colon (E) ileum - Precise Answer ✔✔Ileum bile is stored in the (A) spleen (B) liver (C) gallbladder Which of the following is not one of the Six Rights of Medication Administration? (A) Documentation (B) Right route (C) Right patient (D) Right drug (E) Right patient or next-of-kin signature - Precise Answer ✔✔Right patient or next-of-kin signature The amount of time a practice is required to keep inactive files is called (A) the open file (B) the closed file (C) coding (D) the retention period (E) bundling - Precise Answer ✔✔The retention period A type of file that is arranged chronologically is known as a(n) (A) active file (B) index file (C) tickler file (D) closed file (E) none of the above - Precise Answer ✔✔Tickler file Considering the five Cs of communication, which of the following describes a message that exhibits cohesiveness? (A) the message does not include any unnecessary information (B) the message is organized and logical (C) the message is respectful and considerate (D) the message does not contain obscurities (E) the message reflects open-mindedness - Precise Answer ✔✔The message is organized and logical Nonverbal communication includes all of the following EXCEPT (A) facial expressions (B) coughing (C) nodding (D) posture (E) hand gestures - Precise Answer ✔✔Coughing Which of the following describes reflecting? (A) helping a patient stay on the subject (B) paraphrasing a statement (C) repeating exactly what a patient says (D) allowing a patient to think without having to speak (E) encouraging a patient to think through his or her questions and concerns - Precise Answer ✔✔Encouraging a patient to think through his or her questions and concerns The hepatitis B virus can survive in a dried state for how long? (A) 1 day (B) 1 week (C) 10 days (D) 2 weeks (E) 1 month - Precise Answer ✔✔1 week Which of the following color codes for hazardous materials applies to flammability? (A) yellow (B) red (C) white (D) blue (E) black - Precise Answer ✔✔Red All of the following body fluids are infectious EXCEPT for (A) blood (B) vaginal secretions (C) cerebrospinal fluid (D) sweat (E) saliva - Precise Answer ✔✔Sweat (B) breast cancer (C) glaucoma (D) irregular heart rhythm (E) nasal polyps - Precise Answer ✔✔Glaucoma A small clamp used for grasping a vessel to stop bleeding is called (A) a probe (B) thumb forceps (C) a scalpel (D) a curette (E) a hemostat - Precise Answer ✔✔A hemostat You should wear gloves (A) if the patient has an infection (B) if the patient has intact skin and there is no danger of body fluid exposure (C) only if you will be in contact with blood (D) if the patient has non intact skin and there may be contact with body fluids (E) all of the above - Precise Answer ✔✔If the patient has non intact skin and there may be contact with body fluids Which of the following terms means "normal breathing"? (A) apnea (B) orthopnea (C) eupnea (D) dyspnea (E) respirations - Precise Answer ✔✔Eupnea Where is the pedal pulse found? (A) the neck (B) the knee (C) the groin (D) the foot (E) the elbow - Precise Answer ✔✔The foot Which of the following is used to amplify sounds? (A) endoscope (B) arthroscope (C) stethoscope (D) otoscope (E) ophthalmoscope - Precise Answer ✔✔Stethoscope Which of the following is NOT a vital sign? (A) temperature (B) weight (C) pulse rate (D) blood pressure (E) heart rate - Precise Answer ✔✔Weight Determining the circumference of an infant's head is known as (A) inspection (B) palpation (C) mensuration (D) auscultation (E) none of the above - Precise Answer ✔✔Mensuration Drugs that have a high abuse potential and no known medical use are classified as schedule (A) I (B) II (C) IV (D) V (E) VI - Precise Answer ✔✔I The name of a drug that uses the anatomical or molecular formula is called the (A) street name (B) generic name (C) trade name (D) chemical name An order has been written for a patient to receive 120 mg of a medication that comes in 30 mg tablets. How many tablets should be given for the proper dosage? (A) 12 (B) 6 (C) 4 (D) 3 (E) none of the above - Precise Answer ✔✔4 A medication that has been prepared with an oil base is a(n) (A) capsule (B) lotion (C) ointment (D) suppository (E) suspension - Precise Answer ✔✔Ointment A patch that is impregnated with medication is a form of (A) transdermal medication (B) buccal medication (C) ointment (D) aerosol (E) lotion - Precise Answer ✔✔Transdermal medication When a patient is experiencing nausea and vomiting, what is the preferred route of medication administration? (A) oral (B) nasal (C) rectal (D) sublingual (E) intravenous - Precise Answer ✔✔Rectal A physician orders 300 mg of a medication. The medication is available in 150 mg tablets. How many tablets should be taken? (A) 1 and 1/2 (B) 2 (C) 3 (D) 5 (E) none of the above - Precise Answer ✔✔2 The correct-gauge needle for a Mantoux test is (A) 18 (B) 20 (C) 23 (D) 27 (E) 25 - Precise Answer ✔✔27 A wound in which the skin is still intact is called a(n) (A) abrasion (B) laceration (C) contusion (D) open fracture (E) burn - Precise Answer ✔✔Contusion Anaphylactic shock may occur after (A) being frightened (B) cardiac arrest (C) an allergic reaction (D) respiratory arrest (E) none of the above - Precise Answer ✔✔An allergic reaction Abdominal thrust are used in which of the following situations? (A) hemorrhage (B) allergic reaction (C) choking (D) cardiac arrest (E) drowning - Precise Answer ✔✔Choking Chest pain may be caused by all of the following conditions EXCEPT (A) myocardial infarction (B) hyperventilation (D) warranty (E) all of the above - Precise Answer ✔✔Service agreement A crime that is punishable by fine and/or imprisonment for less than a year is called (A) a misdemeanor (B) a felony (C) grand theft (D) burglary (E) attempted murder - Precise Answer ✔✔A misdemeanor Consent for treatment is unnecessary for (A) the mentally challenged (B) the chemically impaired (C) non-emancipated minors (D) emergent life-and-death situations (E) a "Jane Done" - Precise Answer ✔✔Emergent life-and-death situations When the patient identifies him- or herself on the phone, the medical assistant should immediately (A) pull the patient's chart (B) put the patient on hold (C) write down the patient's name (D) refer to voicemail (E) ask the patient the reason for the call - Precise Answer ✔✔Write down the patient's name Which of the following is the best way to respond to an angry caller? (A) hang up or place the caller on hold (B) immediately forward the call to the physician (C) believe everything the caller says (D) admit to the mistake or error (E) express regret, but do not admit to the mistake or error just to appease the patient - Precise Answer ✔✔Express regret, but do not admit to the mistake or error just to appease the patient Which of the following communication forms allows only one-way transmission? (A) landline phone (B) cell phone (C) pager (D) fax (E) none of the above - Precise Answer ✔✔Pager Which term describes the maximum amount an insurance carrier will pay for services? (A) coverage (B) allowed charge (C) deductible (D) usual charge (E) total amount of charges - Precise Answer ✔✔Allowed charge Terminated employees' health records must be kept (A) for 3 years (B) for 10 years (C) permanently (D) for various time periods depending on the state (E) for various time periods depending on company policy - Precise Answer ✔✔For various time periods depending on the state Which of the following is the most secure way to send a letter? (A) first-class mail (B) registered mail (C) priority mail (D) medial mail (E) insured - Precise Answer ✔✔Registered mail It is important to build in extra appointment time for which type of patient? (A) new (B) child (C) male (D) fixed-fee schedule (E) the Physicians' Desk Reference - Precise Answer ✔✔The formulary "CMA (AAMA)" written after a medical assistant's name indicates (A) registration (B) license (C) compliance (D) credentials (E) clinical experience - Precise Answer ✔✔Credentials The presence of non-contained blood or other potentially infectious material in a medical environment is called (A) exposure potential (B) a biohazard (C) contamination (D) occupational exposure (E) none of the above - Precise Answer ✔✔Contamination The main blood-borne hazard for healthcare workers is (A) hepatitis A (B) hepatitis B (C) hepatitis C (D) HIV (E) cancer - Precise Answer ✔✔Hepatitis B Creating a completely sterile environment without the presence of any microorganisms is known as (A) medical asepsis (B) clean technique (C) surgical asepsis (D) sanitization (E) disinfection - Precise Answer ✔✔Surgical asepsis When the patient is lying face up with feet flat and knees bent, he or she is in which position? (A) Fowler's (B) Sims' (C) dorsal recumbent (D) prone (E) supine - Precise Answer ✔✔Dorsal recumbent In the process of wound healing, the phase in which new tissue forms is called (A) the maturation phase (B) the proliferation phase (C) the lag phase (D) the disinfecting phase (E) none of the above - Precise Answer ✔✔The proliferation phase The gradual return of normal body temperature after a fever is called (A) afebrile (B) remittent fever (C) lysis (D) temperature crisis (E) all of the above - Precise Answer ✔✔Lysis Which of the following thermometers is considered the most accurate in measuring body temperature? (A) oral (B) rectal (C) bladder (D) axillary (E) temporal - Precise Answer ✔✔Temporal The study of the actions of drugs on living tissues is (A) toxicology (B) pharmacodynamics (C) pharmacokinetics (D) pharmacy (E) pharmacology - Precise Answer ✔✔Pharmacodynamics The surge of blood pushed into the ventricles as a result of atrial contraction is known as (A) conductivity (B) excitability (C) an atrial kick (D) contractility (E) regurgitation - Precise Answer ✔✔An atrial kick A shift in the baseline from the center position in an EKG is known as (A) a wandering baseline (B) an artifact (C) a flat line (D) extraneous marks (E) flutter fibrillation - Precise Answer ✔✔A wandering baseline A radiologic test that examines the spinal cord is called a(n) (A) retrograde pyelogram (B) KUB (C) MRI (D) myelogram (E) arthrogram - Precise Answer ✔✔Myelogram A dosimeter is a device that measures (A) rem (B) roentgen (C) radiation exposure (D) film fog (E) dosage of medication - Precise Answer ✔✔Radiation exposure The implantation of radioactive sources into a localized tumor is known as (A) brachytherapy (B) teletherapy (C) radioiodine (D) radiation therapy (E) all of the above - Precise Answer ✔✔Brachytherapy Paralysis of the lower extremities is called (A) hemiplegia (B) paraplegia (C) hemiparesis (D) quadirplegia (E) quadraparesis - Precise Answer ✔✔Paraplegia The branch of medicine that specializes in rehabilitation is called (A) sports medicine (B) physical therapy (C) psychiatry (D) hydrotherapy (E) physiatry - Precise Answer ✔✔Physiatry Hypothermia in an adult is recognized by a rectal temperature below (A) 99° (B) 98.6° (C) 98° (D) 97.5° (E) 95° - Precise Answer ✔✔95° Reduction in cardiac output is known as (A) cariogenic shock (B) hypovolemic shock (C) neurogenic shock (D) septic shock (E) hypotension - Precise Answer ✔✔Cariogenic shock Bioterrorism is specifically monitored by the (A) DEA (B) FBI (C) CDC When establishing scheduling guidelines, which of the following should be considered first? (A) holidays (B) medical assistant preferences (C) nurse preferences (D) physician preferences (E) none of the above - Precise Answer ✔✔Physician preferences According to the rules of source-oriented record keeping, forms, notes, and memos should be kept in which order? (A) numerical (B) alphabetical (C) subject (D) chronological (E) reverse chronological - Precise Answer ✔✔Reverse chronological If a medical assistant draws blood from a patient without consent, he or she is said to have committed which of the following? (A) negligence (B) assault (C) battery (D) libel (E) perjury - Precise Answer ✔✔Battery Which of the following displays information that is currently active? (A) monitor (B) keyboard (C) mouse (D) printer (E) fax - Precise Answer ✔✔Monitor A small portable device used for backing up data is known as a (A) flash drive (B) hard drive (C) scanner (D) printer (E) CPU - Precise Answer ✔✔Flash drive Computer peripherals include the following EXCEPT the (A) scanner (B) bar code reader (C) keyboard (D) electronic sign-in sheet (E) printer - Precise Answer ✔✔Keyboard The pointer that appears on the computer screen to indicate where the next letter or character will appear is known as the (A) mouse (B) scanner (C) cursor (D) tab (E) bar - Precise Answer ✔✔Cursor A form that is a request for supplies is called a(n) (A) invoice (B) request form (C) packing slip (D) petty cash form (E) expendable - Precise Answer ✔✔Request form Which of the following is a term meaning partial paralysis of half the body? (A) paraplegia (B) quadriplegia (C) hemiplegia (D) neuroplegia (E) monoplegia - Precise Answer ✔✔Hemiplegia P is the chemical symbol for which of the following?