Medical Terminology and Procedures, Exams of Advanced Education

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T/F Central service technicians practice resource management when they control costs and reduce waste - Correct Answer-True T/F central service technicians must be able to identify approximately 100 surgical instruments in order to be proficient in their job - Correct Answer-False (100's) T/F central service technicians must be able to adapt to change - Correct Answer-True T/F because all central service departments have the same structure healthcare facilities use one standardized job description for all central service technicians - Correct Answer-False T/F career growth and progression is virtually non existent for central service technicians - Correct Answer-False T/F departments that perform central service functions may go by other names at different facilities. For example, sterile processing and distribution, surgical supply, etc. - Correct Answer-True T/F central service workflow can be divided into the handling of three catering of items: soiled items, clean items and sterile items - Correct Answer-True T/F the use of positive and negative air pressure in the central service department is designed to take the place of heating and air conditioning - Correct Answer-False T/F since modern central service departments are virtually risk free central service technicians need not be concerned with safety practices - Correct Answer-False T/F Since Central Service technicians do not handle money, ethics considerations do not apply to them. - Correct Answer-False Endo - Correct Answer-Within Hemi - Correct Answer-Half Para - Correct Answer-beside, near Peri - Correct Answer-around, about Post - Correct Answer-after

Supra - Correct Answer-Above cardio - Correct Answer-heart chole - Correct Answer-bile cranio - Correct Answer-skull cysto - Correct Answer-bladder derma - Correct Answer-skin gastro - Correct Answer-stomach gyne - Correct Answer-women hepat - Correct Answer-liver herni - Correct Answer-rupture hyster - Correct Answer-uterus/womb Lipo - Correct Answer-fat litho - Correct Answer-stone rhino - Correct Answer-nose athro - Correct Answer-joint -ectomy - Correct Answer-surgical removal -ostomy - Correct Answer-surgical creation of a new opening -otomy - Correct Answer-incision into an organ -plasty - Correct Answer-surgical restoration or repair -rrhaphy - Correct Answer-to suture -oscopy - Correct Answer-visual examination -cise - Correct Answer-to cut excision of the colon - Correct Answer-colectomy

forming of an opening into the colon - Correct Answer-colostomy instrument to cut skin - Correct Answer-dermatome excision of hemorrhoids - Correct Answer-hemorrhoidectomy crushing of a stone - Correct Answer-lithotripsy surgical repair of the nose - Correct Answer-rhinoplasty surgical repair of the tympanic membrane - Correct Answer-typanoplasty D & C - Correct Answer-dilation and curettage BSO - Correct Answer-bilateral salpingo-oophorectomy CABG - Correct Answer-coronary artery bypass graft Procedure: Craniotomy Body System: - Correct Answer-skeletal Procedure: Thoracotomy Body System: - Correct Answer-Respiratory system Procedure: Partoidectomy Body System: - Correct Answer-digestive system Procedure: carotid endarterectomy Body System: - Correct Answer-circulatory system Procedure: CABG Body System: - Correct Answer-circulatory system Procedure: NephrectomyBody System: - Correct Answer-Urinary System Procedure: Myringotomy Body System: - Correct Answer-Nervous system Procedure: Rotator cuff repair Body System: - Correct Answer-muscular system Procedure: posterior lumbar inter body fusion Body System: - Correct Answer-Skeletal system Procedure: tonsillectomy Body System: - Correct Answer-circulatory system Procedure: Cholecystectomy Body System: - Correct Answer-digestive system Procedure: Septoplasty Body System: - Correct Answer-respiratory system Procedure: Carpel Tunnel Repair Body System: - Correct Answer-nervous system Procedure: Orchiectomy Body System: - Correct Answer-Reproductive system

Procedure: Tampanoplasty Body System: - Correct Answer-nervous system Procedure: Bilateral Salpingoopherectomy Body System: - Correct Answer- Reproductive system reconstructing the ear drum so sound waves can be sent to the middle of the ear - Correct Answer-tampanoplasty removing a testicle - Correct Answer-orchiectomy Removing tissue or displaced bone in the wrist area to release pressure on the median nerve - Correct Answer-carpel tunnel repair removing both fallopian tubes and ovaries - Correct Answer-bilateral salpinooophorectomy Straightening or removing cartilage and / or bone in the nose when the nasal septum is deformed injured or fractured - Correct Answer-septoplasty removing the gallbladder - Correct Answer-cholecystectomy Removing disc tissue pressing on the lower spine area , inserting a piece of bone between the vertebras and fusing the area with plates and screws. - Correct Answer- posterior lumbar interbody fusion a repair to the muscles and ligaments of the shoulder joint - Correct Answer-rotator cuff repair Making an incision into the tympanic. membrane ( ear drum ) to permit fluid to drain and placing small tubes in the membrane to permit continuous drainage - Correct Answer-myringotomy removal of a kidney - Correct Answer-nephrectomy removing vein from lower limb to bypass blocked coronary artery - Correct Answer- CABG Removing plaque from the carotid artery that causes lack of brain oxygen - Correct Answer-carotid endarterectomy Making an opening into thoracic cavity to give surgeons access to lung and heart - Correct Answer-thoroctomy making an opening to the skull to access the brain - Correct Answer-craniotomy

This organ pumps blood throughout the body - Correct Answer-Heart The process by which cartilage is replaced by bone - Correct Answer-ossification any place where two bones meet - Correct Answer-Joint The main control unit of the central nervous system - Correct Answer-Brain considered a master gland because it helps control the activities of all other endocrine glands - Correct Answer-pituitary gland This organ filters the blood to remove amino acids and neutralize some harmful toxins. - Correct Answer-Liver Produces a fluid element in semen that stimulates the motility of sperm - Correct Answer-prostate gland The largest part of the brain, it controls mental activities and movement - Correct Answer-Cerebrum These carry blood away from the heart - Correct Answer-arteries A somewhat flexible muscular tube that helps move food into the stomach - Correct Answer-esophagus A type of connective tissue fluid that moves throughout the circulatory system - Correct Answer-Blood The pathway food takes through the digestive system - Correct Answer-Alimentary canal female reproductive organs - Correct Answer-Ovaries A cord of fibrous tissue that connects a muscle to a bone - Correct Answer-tendon The largest organ of the body - Correct Answer-Skin The basic unit of life - Correct Answer-Cell Tube -like structures that connect the kidneys to the urinary bladder - Correct Answer- ureters This is where the digestive process begins - Correct Answer-mouth These cell components are comprised of DNA and pass on traits of parent cells to new cells. - Correct Answer-chromosomes

This part of the nervous system controls many automatic body functions like the heartbeat and breathing - Correct Answer-brain stem the functional center of a cell that governs activity and heredity - Correct Answer- nucleus thread like tails, help bacteria move through liquids - Correct Answer-flagella ——- are often pathogenic to humans because they grow best at body temperature - Correct Answer-Mesophiles herepes simplex is a ———- disease - Correct Answer-Viral Bacteria that require free oxygen to grow - Correct Answer-Aerobic bacteria Bacteria are divided into three main shape classifications - Correct Answer-Cocci Bacillus Spirillum Microorganisms that are capable of forming a thick wall around themselves to survive adverse conditions are called - Correct Answer-Spores The two most common processes designed to classify bacteria by color change are the

• Correct Answer-Gram stain Ziehl-Neilson stain Tetanus and botiulism do not require free oxygen to grow so they are classified are - Correct Answer-Anaerobic bacteria Staphlococcus aureus, enterococcus, and streptococcus are examples of gram ——- bacteria - Correct Answer-Gram positive List the six steps in the chain of infection - Correct Answer-1. Causative agent

2. Reservoir of the agent
3. Portal of exit
4. Mode of transmission
5. Portal of entry
6. Susceptible host state of being soiled or infected by contact with infectious organisms or other material - Correct Answer-Contamination The average size of bacteria - Correct Answer-1-2 microns Sunlight is lethal to what stage of pathogens - Correct Answer-Vegetative state

This organization has established standards for the effective processing of flexible endoscopes - Correct Answer-SGNA (Society of Gastroenterology Nurses and Associates), Voluntary develops nationally recognized standards , recommended practices and guidelines for perioperative setting - Correct Answer-AORN (Association of Operating Room Nurses), voluntary protects workers from occupationally caused illnesses and injuries - Correct Answer- Occupational Safety and Health Administration, regulatory Provides standards and evaluations for healthcare facilities. These evaluations are in the form of on-site surveys at least every three years - Correct Answer-Joint commission, voluntary Proposed standards are submitted from members such as Association for the Advancement of Medical Instrumentation(AAMI) - Correct Answer-ANSI Creates and revises standards for processing water for irrigation. - Correct Answer- USP-NFR, voluntary furthers international cooperation in improving health conditions - Correct Answer-World Health Organization (Voluntary) Creates and enforces laws relating to cleaner water, air and land - Correct Answer-EPA, regulatory A voluntary international organization dedicated to the prevention and control of infections and related outcomes - Correct Answer-APIC, voluntary Enforces laws relating the transportation of medical waste. - Correct Answer-DOT. Regulatory Is considered one of the major resources for healthcare guidelines - Correct Answer- AAMI, voluntary International standards to reduce the burden of fire and other hazards - Correct Answer- NFPA Promotes health by preventing and controlling disease - Correct Answer-CDC, voluntary Responsible for pre and post market medical device requirements medwatch, medical device classification, medical device recall - Correct Answer-FDA. Regulatory

Enhances the global competitiveness and quality of life by promoting standards and ensuring their integrity. - Correct Answer-American National Standards Institute ANSI/ Voluntary Agency responsible for regulation EO - Correct Answer-OSHA and EPA, regulatory agency responsible for the medwatch program - Correct Answer-FDA. Regulatory A compound in which chlorine is combined with another element or radical (e.g. a salt or hydrochloric acid) - Correct Answer-Chloride A measurement of the ability of water to carry an electrical current - Correct Answer- conductivity To remove ions which are have an electrical charge - Correct Answer-Deionize Diffusion of water through a selectively permeable membrane to eliminate impurities in the water - Correct Answer-Reverse osmosis having the sediment or solids stirred up to appear cloudy silicate-a mineral derived from silica which is from quartz, sand, opal, etc. - Correct Answer-turbidity A unit of measure that measures the amount of resistance to an electrical current - Correct Answer-Ohm Solution used to remove the white, hard to remove, substance that sometimes appears on sinks and equipment - Correct Answer-Descaler What department is the major source of soiled items received by the central service department - Correct Answer-The surgery department soiled items that are held in user departments for pick up must be stored in designated areas labled with BLANK singage - Correct Answer-Biohazard if grossly soiled instruments cannot be cleaned immediately, they should be kept BLANK - Correct Answer-Moist Tissue, body fat, blood, and other body substances are all examples of _______ soil. - Correct Answer-Gross Disposable sharps containers (I.e. blades, needles, etc.) should be removed at point of use and placed in a ————- container labeled biohazard. - Correct Answer-Hard sided Point of use preparation of souls items is normally performed by the - Correct Answer- User department

disposible components should be removed at - Correct Answer-Point of use Should instruments should be transported in an ——— container or cart - Correct Answer-Enclosed Containers and carts used to transport contaminated items should not be used to transport clean items unless they have been thoroughly ——— between uses - Correct Answer-Decontaminated T/F: instruments with linens should be soaked in a horizontal position - Correct Answer- F T/F/ the mechanical process by which an ultrasonic cleaner works is called cavitation - Correct Answer-T T/F To prevent aerosols, items should be brushed below the surface of the water. - Correct Answer-T (T/F): Automatic washers clean using a spray-force action called impingement. - Correct Answer-T (T/F) instruments received from surgery and tagged for repair do not need to be cleaned until they come back from repair - Correct Answer-F T/F powered surgical instruments should not be cleaned using a mechanical cleaning process - Correct Answer-F T/F there are currently no methods available to verify cleaning process and outcomes - Correct Answer-F T/F infectious medical waste is regulated by the EPA - Correct Answer-T T/F horizontal work surfaces in the decontamination area should be cleaned and disinfected once per day - Correct Answer-F T/F PPE should be changed immediately if it becomes soaked with blood or other infectious material - Correct Answer-T The use of heat to kill microorganisms except spores - Correct Answer-Disinfection Compounds that contain a positive electrical charge. They exhibit germicidal properties

• Correct Answer-Cationic A chemical which kills most pathogenic organisms, but does not kill spores. - Correct Answer-disinfectant

A solution which inhibits the growth of bacteria. Usually used topically and only on animate objects - Correct Answer-Antiseptic The length of time a disinfectant can be properly stored after which it must be discarded

• Correct Answer-Shelf life Compounds that have a negative electrical charge. They form a large group of synthetic detergents - Correct Answer-Anionic The destruction of nearly all pathogenic microorganisms on an inanimate surface - Correct Answer-Thermal disinfection relating to the destruction of bacteria - Correct Answer-bactericidal The length of time (or number of uses) after which the efficiency of a disinfectant is diminished - Correct Answer-Use life A process by which all forms of microbial life are destroyed - Correct Answer- sterilization A self retaining retractor - Correct Answer-Gelpi The part of a ring handled surgical instrument that locks the handles in place - Correct Answer-Ratchet Surgical instruments used to cut away at bone and tissue - Correct Answer-Rongeurs A chemical process applied during the instrument manufacture that provides corrosion resistant finish - Correct Answer-Passivation Surgical instruments with a hollow barrel (lumen) through their center - Correct Answer- Cannulas Also know as 400 series stainless steel this metal used in surgical instrument manufacture can be heat hardened - Correct Answer-Martensitic Surgical instruments used to cut, incise, or dissect tissue - Correct Answer-Scissors Commonly found in the operating room this can damage instruments with prolonged exposure - Correct Answer-Saline Surgical instruments used to grasp - Correct Answer-Forceps The part of a ring handled instrument where the two parts meet and pivot - Correct Answer-Box lock

T/F tungsten carbide scissors blades hold a sharp edge longer then stainless steel ones

• Correct Answer-T T/F tissue forceps have teeth And dressing forceps have serrations - Correct Answer-T T/F double action rongeurs should be tested for sharpness using tissue paper - Correct Answer-F T/F laser etching is a permanent instrument marking process - Correct Answer-T T/F because they are mild cleaners dish soaps are the cleaners of choice for surgical instruments - Correct Answer-F Used to repair and reconstruct teeth and jawbones. - Correct Answer-dental drill used in ear surgery and for driving very small wires through bone - Correct Answer- micro drill used in open heart surgery - Correct Answer-sternal saw used to remove cement - Correct Answer-cebatome used to harvest skin grafts and reshape skin surfaces - Correct Answer-Dermatome/Dermabraider Used to perform specific cutting actions such as reciprocating or oscillating. - Correct Answer-Saw Allows for visual inspection of the lower part of the large intestine. - Correct Answer- sigmoidoscope Allows for visual inspection of the upper digestive tract. - Correct Answer-gastroscope Used to visualize the urethra and bladder. - Correct Answer-cystoscope Used to visualize the tracheobronchial tree. - Correct Answer-bronchoscope used to visualize the entire large intestine - Correct Answer-colonoscope T/F leak testing should be performed on each flexible endoscope annually - Correct Answer-F T/F loaner instrument trays that are received sterile from other facilities do not need to be decontaminated and re sterilized before you - Correct Answer-F

T/F Endoscope channels should be cleaned and then left moist for storage. - Correct Answer-F T/F Powered surgical instruments have one of three power sources; electricity, air, or battery. - Correct Answer-T T/F modern powered surgical instruments are immersible - Correct Answer-F T/F Laparoscopic instrument insulation failure can cause burns - Correct Answer-T T/F the purpose of a decontamination battery is to protect PSIs from fluid invasion - Correct Answer-T T/F Dental Drills are used to remove cement. - Correct Answer-F T/F automatic endoscope reprocessors are not recommended for flexible endoscopes - Correct Answer-F A method of stock rotation that ensures that older items are used first.. - Correct Answer-FIFO Minimum amount of time that packaging materials should be held at room temperature and at 35-70% relative humidity before sterilization - Correct Answer-2 hours A flat wrapping technique that applies one wrap on top of another to create a package within a package. - Correct Answer-sequential Government agency that regulates sterilization packaging materials - Correct Answer- FDA This type of packaging contains no cellulosic materials and would be used to package small items for low temperature sterilization. - Correct Answer-Spunbond Polyolefin- Plastic Combinations This type of packaging can be used for dry heat sterilization but not recommended for others. - Correct Answer-aluminum foil When using paper/plastic pouches, package content information should be written on this side of the pouch - Correct Answer-plastic This is NOT an acceptable method of package closure - Correct Answer-paper clips Muslin is an example of this type of packaging material - Correct Answer-reusable

Maximum density recommended per cubic foot of a linen pack - Correct Answer-7. pounds T/F sterilization documentation is not required for items that are flash sterilized - Correct Answer-F T/F instruments must be cleaned before flash sterilization - Correct Answer-T T/F flash sterilization is rarely performed in the hospital - Correct Answer-F T/F peracetic acid is a liquid oxidizing agent that effectively kills bacteria at low temperatures - Correct Answer-T T/F currently there are no process monitors available for peracetic acid sterilization process - Correct Answer-F T/F a diagnostic cycle on the peracetic acid system should be run every day - Correct Answer-T T/F hydrogen peroxide is an example of an oxidative chemistry - Correct Answer-T T/F liquid peracetic acid is difficult to rinse from items - Correct Answer-F T/F ethylene oxide is not used for point of use processing because of its long cycle times - Correct Answer-T T/F high level disinfection is appropriate for semi critical devices - Correct Answer-T The procedure used by healthcare facilities to confirm that sterilization recommendations from the manufacturer can be successfully undertaken in the hospital setting is called ——— - Correct Answer-Verification The test used to evaluate the efficiency of a steam sterilizers air removal system is called a ———— test - Correct Answer-Bowie dick A dating system that records the date of the year as the number of days that have elapsed since January 1st is called - Correct Answer-Julian date The ———— is the portion of the steam sterilizer that measures steam temperature and automatically controls the flow of air and condensate from the sterilizer chamber - Correct Answer-Thermostatic trap Central service technicians should never use ——— to hold instruments together for sterilization - Correct Answer-Rubber bands

Steam sterilization heats items within the load using a heat transfer process called ——— - Correct Answer-Convection ——— steam sterilization can be used to sterilize liquids - Correct Answer-Gravity The weight of wrapped basin sets should not exceed ———— - Correct Answer- pounds The bacterial spore used for testing dry heat sterilization is ———— - Correct Answer- Bacillus atrophaeus Dry heat sterilization heats items within the load using a heat transfer process called ——— - Correct Answer-Conduction The newest low temperature sterilization process - Correct Answer-Ozone This method of low temperature sterilization has been in use since the 1960's - Correct Answer-ethylene oxide Cycle time for items sterilized using ozone sterilization is ________. - Correct Answer- hours 140 degrees F. aeration time recommended for items sterilized with ethylene oxide - Correct Answer-8 hours Bacterial spore used to test hydrogen peroxide gas plasma sterilization cycles - Correct Answer-Geobacillus stearothermophilus Cycle time for items sterilized using ethylene oxide sterilization - Correct Answer-12+ hours Sets exposure standards for chemical sterilants - Correct Answer-OSHA Requires that sterilants be rigorously tested before being marketed. - Correct Answer- FDA Items that are stored at a healthcare facility but owned by the vendor are called ————- items - Correct Answer-Consignment Consumable items that are stored in the central service and other assigned storage systems are referred too as ———— ————. Their value is usually included on the facilities balance sheet. - Correct Answer-Official inventory ————— occur when consumable or reusable inventory items are not available when needed - Correct Answer-Stockouts

When items are needed immediately or at once, central service techs may receive a ——— order. - Correct Answer-STAT The number of times per year that inventory is purchased consumed and replaced is called the ———— ———— ——— - Correct Answer-inventory turnover rate Something of value that is owned by an organization or person is called an ———— - Correct Answer-asset Detergents, sterilization quality assurance products, and other items that are purchased, used up, and replaced are called _______. - Correct Answer-consumable inventory Sterilizers, mechanical washers, and other expensive items are examples of what? - Correct Answer-capital equipment The inventory management strategy that pays the most attention to the items with the highest dollar value and less attention to items with the lowest dollar value is called ——— ———-. - Correct Answer-ABC analysis The act of withdrawing supplies from storage for transfer to the areas where they will be used is called what - Correct Answer-issue This inventory replenishment system uses identical carts filled with supplies. One cart is dispensed to the user unit and the second cart is kept in standby then at a specified time the second full cart is taken to the user unit to replace the one used the used cart is taken to the storage area, restocked and held until the next scheduled replacement time. - Correct Answer-Exchange cart This inventory system is usually used to manage instruments and supplies for individual surgical procedures. A cart filled with instruments and supplies is assembled for each specific procedure and delivered to the user unit usually the operating room. - Correct Answer-case cart In this system needed items are requested by that user unit the order is received and filled from a central storage location. The requested items are then delivered to the requesting user unit. - Correct Answer-Requisition system In this system, a predetermined quantity of supplies is stored on the user unit central service/material management staff inventory, the supply stock on that they use her unit and replenish used supplies to ensure that stock levels are returned to the predetermined quantities - Correct Answer-Par- level This system is a computerized system that allows clinical staff to obtain patient items from a storage unit on the user unit when the item is removed, the clinical staff keys in a code or uses a scan to account for the items they are removing that data is compiled by

the computer and add an established time in order is generated to restock the storage unit - Correct Answer-Automated supply replenishment system The ICU places a requisition form 100 items only 88 of the items can be filled. The inventory service level is ———- and the stock out rate is ———- - Correct Answer- 88% and 12% Department that checks patient care equipment for safety and function - Correct Answer-Biomedical engineering Allows the patient to self administer pain medication - Correct Answer-PCA pump Applies a brief electroshock to restore the rhythm of the heart - Correct Answer- defibrillator Artificially stimulates the Venus plantar plexus to increase circulation in bedridden patients - Correct Answer-Foot pump Gives control of a hospital's equipment management system to an external entity - Correct Answer-outsourcing This is done to return inoperative equipment to proper operating condition - Correct Answer-Repair True or false: manufactures sometimes loan equipment to facilities at no cost if the facility agrees to purchase disposable equipment components from the manufacture - Correct Answer-True True or False: A gastric suction unit is used to suction liquids from oral and nasal cavities - Correct Answer-False True or false: both biomedical technicians and a central service technicians are qualified to repair patient care equipment - Correct Answer-False True or false: used equipment that is not visibly soiled may be returned to clean equipment storage without undergoing a decontamination process - Correct Answer- False The system that uses small bandaged sized transponders that provide real time data about the location of a specific piece of equipment is called ________ - Correct Answer- Radio frequency identification Hand written, tags, wall-mounted, bulletin, boards, and logbooks are example of __________ tracking systems. - Correct Answer-Manual

List six reasons why it is important for the central service department to track items - Correct Answer-1. ensure items can be quickly located

2. Determine when consumables supplies should be replaced.
3. Measure item usage.
4. Maintain accurate records of processes, such as sterilization and distribution.
5. Assist with quality processes.
6. Obtain information for financial analysis. Nurses, physicians and other professionals working in the healthcare facility, are ________ customers of central service - Correct Answer-Internal And the activity is designed to identify and resolve at work related problems is called ________ - Correct Answer-Process improvement When something that deviates from the expected standard, it is said to have a _______

• Correct Answer-Defect Biological indicators, chemical, indicators, and integrators, as well as pressure, gauges, graphs and charts are all examples of ___________ - Correct Answer-Technical Quality Control Indicators A process that looks backwards at an event to help prevent it from reoccurring is called a ______. - Correct Answer-Root Cause Analysis (RCA) The quality of process that uses the DMADV/DMAIC processes to improve processes is called ________ - Correct Answer-Six sigma _____________ Is an international standard used by participating organizations to help a sure that they are consistently delivering quality services and products - Correct Answer-ISO 9000 The act of granting authority to employees to make decisions within their areas of responsibility is called _________ - Correct Answer-empowerment _________ is a technical statistical sampling method that measures the quality of production - Correct Answer-quality control An unexpected occurrence involving death, serious, physical, psychological injury, or the risk there of is called a ______ ________ - Correct Answer-Sentinel event True or false: gas cylinders should be stored and transported in the upright position - Correct Answer-True True or false: if you are exposed to body, fluids, or chemicals, notify your supervisor before you go home at the end of your shift - Correct Answer-False

True or false: sterile preparation, and sterilization areas pose no risk of injury to central service technicians - Correct Answer-False True or false: OSHA has established the PEL for Etheline oxide as one PPM over an eight hour TWA - Correct Answer-True True or false: you would find physical data relating to a chemical on its MSDS sheet - Correct Answer-True True or false: loss of the central service departments water supply would be an example of an internal disaster - Correct Answer-True True or false: sterilization load recalls should only be made if a patient develops infections - Correct Answer-False True or false: if an injury seems insignificant there is no need to report it - Correct Answer- True or false: once central service technicians have been made aware of the hazards they face in the work area, they are responsible for working safely in the following safety guidelines - Correct Answer-True True or false: when possible Etheline oxide sterilizers should be located in a separate area from work areas - Correct Answer-True What are common hazards commonly found in the central service department? - Correct Answer-1. Etheline oxide

2. Infectious agents
3. Detergents.
4. Needle sticks and punctures
5. Blood-borne pathogens
6. ergonomic, stressors
7. burns
8. Falls The act of granting authority to employees to make your decisions within the employees area of responsibility - Correct Answer-Empowerment Positive reinforcement used to encourage employees to follow, proper work practices and negative reinforcement to discourage inappropriate work practices - Correct Answer-Coaching The process of transmitting information and understanding from one person to another by use of words and non-verbal expressions, such as body language - Correct Answer- communication

Behavior relating to what is right or wrong - Correct Answer-ethical behavior A step in communication that occurs when the listener asks a question repeats information, or otherwise helps the speaker know if the message has been correctly received - Correct Answer-Feedback The broad range of human characteristics and dimensions that impact an employees values, opportunities, and perceptions of themselves and others at work - Correct Answer-Diversity Chemical vapor sterilizers are often used in ______ facilities - Correct Answer-Dental The voluntary process by which an organization measures the quality of his services and performance against nationally recognized standards, is called ____________ - Correct Answer-Accreditation In a dental facility is surfaces or equipment that do not contact the patient directly, but may become contaminated during patient care such as light and power switches are called _________ surfaces - Correct Answer-Environmental Ambulatory surgery centers provide selected a surgical procedures that do not require ______ _______ - Correct Answer-Hospital admission In dental facility is surfaces, such as floors, walls, and sinks that pose a risk of disease transmission are called ________ surfaces - Correct Answer-Housekeeping