MGT-420 Exam 1: Management Concepts and Theories, Exams of Advanced Education

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Correct And Verified Answers 2024

Accountability - Correct Answer-The requirement to show performance results to a supervisor. first line managers - Correct Answer-those who supervise both workers and the daily operations of an organization Governance - Correct Answer-The role played by the board of directors, governing top management Manager - Correct Answer-support and facilitate the work efforts of other people in organizations Middle managers - Correct Answer-implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them Quality of work life - Correct Answer-the overall quality of human experiences in the workplace Top managers - Correct Answer-make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it Upside down pyramid - Correct Answer-view of organizations shows customers at the top being served by workers who are supported by managers Conceptual skill - Correct Answer-the ability to think analytically and solve complex problems, and to innovate. (Top management) Controlling - Correct Answer-monitoring progress toward goal achievement and taking corrective action when needed Emotional intelligence - Correct Answer-the ability to perceive, express, understand, and regulate emotions. agenda setting - Correct Answer-Setting clear action and priorities human skills - Correct Answer-the ability to work well with others Leading - Correct Answer-creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives

lifelong learning - Correct Answer-the continuing development of knowledge and skills that people experience after formal education and throughout their lives Management Process - Correct Answer-planning, organizing, leading, controlling Networking - Correct Answer-interact with other people to exchange information and develop contacts, especially to further one's career. social capital - Correct Answer-the networks of relationships among people who live and work in a particular society, enabling that society to function effectively. Technical skill - Correct Answer-the ability to perform a specialized task involving a particular method or process (Front line managers) Discrimination - Correct Answer-unjustifiable negative behavior toward a group and its members Ethics - Correct Answer-the principles of right and wrong that guide an individual in making decisions Free agent economy - Correct Answer-people change jobs more often, and many work on independent contracts with a shifting mix of employers Glass ceiling - Correct Answer-an invisible barrier limiting career advancement of women and minorities Global sourcing - Correct Answer-purchasing materials or labor from around the world wherever it is cheapest Globalization - Correct Answer-the process by which businesses or other organizations develop international influence or start operating on an international scale. intellectual capital - Correct Answer-the collective brainpower or shared knowledge of a workforce job migration - Correct Answer-occurs when global outsourcing shifts jobs from one country to another knowledge workers - Correct Answer-individuals valued for their ability to interpret and analyze information prejudice - Correct Answer-preconceived opinion that is not based on reason or actual experience Reshoring - Correct Answer-moves jobs back from foreign to domestic locations

Follett - Correct Answer-social worker and social philosopher

1. Organizations should be operated as "communities"
2. Conflicts should be resolved by having managers and workers talk over differences and find solutions that would satisfy both parties
3. The work process should be under control of workers with relevant knowledge Hawthorne effect - Correct Answer-the alteration of behavior by the subjects of a study due to their awareness of being observed. Need - Correct Answer-a physiological or psychological deficiency that a person wants to satisfy Progression Principle - Correct Answer-a need at any level becomes activated only after the next-lower-level need is satisfied (Maslow) deficit principle - Correct Answer-a satisfied need does not motivate behavior Order of Needs - Correct Answer-physical needs, safety needs, social needs, esteem needs, self-actualization (Maslow) Theory X and Theory Y - Correct Answer-Proposed by Douglas McGregor, A motivation theory that suggests that management attitudes toward workers fall into two opposing categories based on management assumptions about worker capabilities and values. Theory X managers - Correct Answer-assume that employees are basically lazy and extrinsically motivated. Theory Y managers - Correct Answer-assume that, under the proper conditions, employees are intrinsically motivated to work for reasons other than money. self fulfilling prophecy - Correct Answer-a belief that leads to its own fulfillment Analytics - Correct Answer-A term describing the extensive use of data, statistical and quantitative analysis, explanatory and predictive models, and fact-based management to drive decisions and actions.

Operations research - Correct Answer-apply mathematical techniques to solve management problems Operations Management - Correct Answer-The management of systems or processes that create goods and/or provide services Open Systems - Correct Answer-transforms resource inputs (People, Money ,Materials, Technology Information) from the environment into product outputs. Contingency thinking - Correct Answer-tries to match management practices with situational demands Quality Management - Correct Answer-managing the entire organization so that it excels on all dimensions of products and services that are important to the customer Continuous improvement - Correct Answer-involves always searching for new ways to improve work quality and performance evidence based management - Correct Answer-involves making decisions based on hard facts about what really works Argyris - Correct Answer-Pointed out that people in the workplace are mature adults who may react negatively when management practices treat them as if they were immature Organizational behavior - Correct Answer-a field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organizations smart workforce - Correct Answer-members work in shifting communities of action in which knowledge and skills are shared to solve real and complex problems Models - Correct Answer-simplified views of reality that attempt to explain real-world phenomena organization - Correct Answer-A group of people who work together to achieve some specific purpose Complex adaptive systems - Correct Answer-interact and adapt with their environments to survive Stakeholders - Correct Answer-All the people who stand to gain or lose by the policies and activities of a business and whose concerns the business needs to address. Organizational culture - Correct Answer-the set of values, ideas, attitudes, and norms of behavior that is learned and shared among the members of an organization