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A comprehensive set of multiple-choice questions and answers covering key concepts in management principles and practices. It covers topics such as planning, organizing, leading, and controlling, as well as various management theories and frameworks. A valuable resource for students preparing for a midterm exam in a management course.
Typology: Exams
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The process of management involves the functions of planning, _______ , leading and controlling - Correct Answer-Organizing An effective manager achieves both high performance results and high levels of _________ among people doing the required work - Correct Answer-Satisfaction Performance efficiency is a measure of the ______ associated with task accomplishment - Correct Answer-Resource costs The requirement that a manager answers to a higher level boss for performance results achieved by a work team is called _______ - Correct Answer-Accountability Productivity is a measure of the _______ and _______ of work produced, relative to the cost of inputs - Correct Answer-Quantity, quality _______ managers pay special attention to the external environment, looking for problems and opportunities and finding ways for the organization to best deal with them
When the registrar of a university deals with students by an identification number rather than a name, which characteristic of bureaucracy is being displayed and what is its intended benefit? - Correct Answer-Impersonality, fairness If an organization was performing poorly and Henri Fayol was called in as a consultant, what would he most likely suggest to improve things? - Correct Answer-Teach managers to better plan and control Advice to study a job, carefully train workers to do that job, and link financial incentives to job performance would most likely come from ________ - Correct Answer-Scientific management The highest level in maslows hierarchy includes _______ needs - Correct Answer-Self- actualization Which management theorist would most agree with the statement "if you treat people at grownups they will perform that way"? - Correct Answer-Argyris Resource acquisition and customer satisfaction are important when an organization is viewed as a(n) _________ - Correct Answer-Open system When managers try to avoid hearsay and make decisions based on solid facts and information, this is known as _______ - Correct Answer-Evidence based management If you know something because of a gut feeling, your knowledge is hard on _______ - Correct Answer-Intuition Laura regularly questions her professors in class and challenges conventional wisdom. She is demonstrating which of the four attributes of critical thinking? - Correct Answer- Intellectual independence Mark admitted to some flaws in the plan he presented on increasing the company's strategic growth and altered his opinion based on new market research. He is demonstrating which of the four attributes of critical thinking? - Correct Answer- Intellectual humility Asking "is this the most important problem to consider?" is an attempt to address which intellectual standard? - Correct Answer-Completeness The management function of _______ is concerned with creating enthusiasm for hard work among organizational members - Correct Answer-Leading In the management process, _______ is concerned with measuring performance results and taking action to improve future performance - Correct Answer-Controlling
Among Mintzberg's ten managerial roles, acting as a figurehead and liaison are examples of ______ roles - Correct Answer-Interpersonal A _______ skill is an ability to perform specialized tasks using knowledge or expertise gained from education or experience - Correct Answer-Technical When decision authority is allocated amongst top managers only and there is little delegation of authority, the organization is highly ________ - Correct Answer- Centralized Grouping resources into departments by skill, knowledge, and action is the ________ pattern - Correct Answer-Functional Grouping individuals and resources in the organization around products, services, clients, territories, or legal entities is an example of ________ specialization - Correct Answer-Divisional The formal structures of organizations may be shown in a(n) - Correct Answer- Organization chart Groups whose pattern of values outwardly rejects those of the larger organization are ________ - Correct Answer-Countercultures Internet censorship faced in foreign countries by firms such as Google is an example of how differences in ________ factors in the general environment can cause complications for global business executives - Correct Answer-Legal-political If the term offshoring describes outsourcing of work and jobs to foreign locations, what is it called when firms like Caterpillar move jobs back into the US from foreign locations?
The reasons why businesses go international include gaining new markets, finding investment capital, and _________ - Correct Answer-Reducing labor costs In _________ cultures, members tend to do one thing at a time; in _________ cultures, memebers tend to do many things at a once - Correct Answer-Monochronic, polychronic A culture that places great value on expressing meaning in the written or spoken word is described as _______ by Hall - Correct Answer-Low context It is common in Malaysian culture for people to value teamwork and to display great respect for authority. Hofstede would describe this culture as high in both ________ and ________ - Correct Answer-Collectivism, power distance It is ________ when a foreign visitor takes offense at a local custom such as dining with ones fingers, considering it inferior to practices of his or her own culture - Correct Answer-Ethnocentric When Limited Brands buys cotton in Egypt, has tops sewn from it in Sri Lanka according to designs made in Italy, and then offers the garments for sale in the United States, this form of international business is known as ________ - Correct Answer- Global sourcing When a member of a cross-cultural team is hesitant to speak up and offer ideas, defers to the team leader, and avoids accepting praise for individual work, the person is displaying characteristics consistent with a ________ culture - Correct Answer-Tight Whereas management information systems use the latest technologies to collect, organize, and distribute data, __________ involves tapping the available data to extract and report it in organized ways that are most useful to decision makers - Correct Answer-Business intelligence A manager who is reactive and works hard to address problems after they occur is known as a ________ - Correct Answer-Problem solver A person likes to deal with hard facts and clear goals in a decision situation; she also likes to be in control and keep things impersonal. This person's cognitive style tends toward __________ - Correct Answer-Sensation thinking The first step in the decision making process is to ________ - Correct Answer-Find and define the problem Costs, timeliness, and _______ are among the recommended criteria for evaluating alternative courses of action - Correct Answer-Ethical soundness
The _______ decision model views managers as making optimizing decisions, whereas ________ decision model views them as making satisficing decisions - Correct Answer- Classical, behavioral When a problem is addressed according to the positive or negative context in which it is presented, this is an example of __________ - Correct Answer-Framing error When a manager decides to continue pursuing a course of action that facts otherwise indicate is failing to deliver desired results, this is called __________ - Correct Answer- Escalating commitment Personal creativity drivers include creativity skills, task expertise, and __________ - Correct Answer-Task motivation Planning is the process of _______ and _______ - Correct Answer-Setting objectives, deciding how to accomplish them The benefits of planning include _______ - Correct Answer-Improved focus In order to help implement its corporate strategy, a business firm would likely develop a ________ plan for the marketing department - Correct Answer-Functional The first step in the control process is to _______ - Correct Answer-Establish objectives and standards The planning process isn't complete until ________ - Correct Answer-Plans are implemented and results evaluated Self efficacy is a form of _______ - Correct Answer-Self esteem People who would follow unethical orders without question would likely be high in _________ - Correct Answer-Authoritarianism and dogmatism Perception is the process by which people _______ and ________ information - Correct Answer-Gather, interpret When an individual attends to only a small portion of the vast information available in the environment, this tendency in the perception process is called _________ - Correct Answer-Selective screening If a new team leader changes tasks for persons on his or her work team mainly "because I would prefer to work the new way rather than the old," she may be committing a perceptual error known as ____________ - Correct Answer-Projection The perceptual tendency known as a(n) ________ refers to finding or creating in a situation that which was originally expected - Correct Answer-Self fulfilling prophecy
If a manager allows one characteristic of a person, say a pleasant personality, to bias performance ratings of that individual overall, the manager is falling prey to a perceptual distortion known as ____________ - Correct Answer-Halo effect Emotions and moods as personal affects are known to influence _______ - Correct Answer-Attitudes ________ describes the discomfort someone feels when his or her behavior is inconsistent with an expressed attitude - Correct Answer-Cognitive dissonance When an airline flight attendant displays organizationally desired emotions when interacting with passengers, this is an example of _______ - Correct Answer-Emotional labor A person who always volunteers for extra work or helps someone else with their work is said to be high in ________ - Correct Answer-Organizational commitment Motivation is defined as the level and persistence of ________ - Correct Answer-Effort Pay is generally considered a/an ______ reward, where as a sense of personal growth experienced from working at a task is an example of a/an ____________ reward - Correct Answer-Extrinsic, intrinsic In Alderfer's ERG theory, the _______ needs best correspond with Maslows higher order needs of self esteem and self actualization - Correct Answer-Growth When a team leader evaluates the performance of all team members as "average," the possibility for ________ error in the performance appraisal is quite high - Correct Answer-Central tendency The three main components of motivation are persistence, level, and _______ - Correct Answer-Direction In expectancy theory, _______ is the perceived value of a reward - Correct Answer- Valence When sales managers put in place sales targets to make ten calls an hour with the intent of increasing sales but instead salespeople cal their friends just to get calls logged, this is known as _______ - Correct Answer-The Folly When a group of people is able to achieve more than what its members could by working individually, this is called _______ - Correct Answer-Synergy In an organization operating with self managing teams, the traditional role of ________ is replaced by the role of the leader - Correct Answer-First line supervisor
An effective team is defined as one that achieves high levels of task performance, member satisfaction and _______ - Correct Answer-Future viability The team effectiveness equation states the following: Team effectiveness=Quality of inputs+ (_______ - Process Losses) - Correct Answer-Process gains Members of a team tend to start to get coordinated and comfortable with one another in the _______ stage of team development - Correct Answer-Norming A team member who does a good job at summarizing discussion, offering new ideas, and clarifying points made by others is providing leadership by contributing ____________ activities to the group process. - Correct Answer-Task A _______ decision is one in which all members agree on a course of action to be taken
________ is the tendency for actors in a network to form connections with and share the opinions and behaviors of others who are similar in terms of attributes - Correct Answer-Homophily ________ help to bridge structural holes - Correct Answer-Brokers In social networks, _______ are subgroups of actors who are tied together because they have similar traits or characteristics - Correct Answer-Clusters