MPOETC Exam #9: Social, Psychological, and Temporal Dimensions of Police Interactions, Exams of Nursing

Download MPOETC Exam #9: Social, Psychological, and Temporal Dimensions of Police Interactions and more Exams Nursing in PDF only on Docsity!

MPOETC EXAM

Social Dimension correct answersRefers to characteristics of WHOM a police officer is interacting with at a particular location Psychological Dimension correct answersA persons emotional state could affect how an individual perceives the necessity or reason for the interaction with a Police Officer Temporal Dimension correct answersThe when i.e. the time of day or something relating to chronological events Barriers interfere with or distort communication: correct answersThe barriers to communication include: -Gender Differences -Generational Differences -Cultural Diversity -Language Differences -Differences in Values and Beliefs -Lack of Trust -Noise Noise correct answersAnything that distorts or interferes with a message EX: Passing cars, the hum of an air conditioner, or construction Similar to external noise: correct answersWe as Police Officers have to consider INTERNAL NOISE. People bring psychological interferences to include biases and prejudices to a conversation. North Americans and Northern Europeans: correct answersGenerally have social distance. Ex: (Public Space-Social Distance-Personal Distance-Intimate Distance)

Characteristics: correct answers-Openness -Sympathy -Supportiveness -Possessiveness -Equality Openness correct answerswillingness for self-disclosure to the other person, willingness to react honestly Sympathy correct answersTo feel as another person does. EMPATHY IS NOT THE SAME AS sympathy. Possessiveness correct answersPositive self-regard, communicating a positive feeling for the other person, positive feeling for the general communication situation should be communicated by verbal and non-verbal messages Equality correct answersDespite some inequality between persons, there should be a tacit recognition of the equality of the personalities. All involved in interpersonal communication are considered valuable+worthwhile When interviewing someone can you threaten them? correct answersNO. You can lie to someone as long as you are NOT promising them something like time off from a sentence. When Interviewing children: correct answersYou CANNOT tell them "If you don't tell me what happened I am going to send your mom or dad to jail" Kinesics can be broken down into 5 categories: correct answers1.) Emblems -These body movements substitute for words or phrases such as a thumbs up meaning I'm Good. Be wary, emblems can mean something different in a different culture. 2.) Illustrators-accompany+reinforce our verbal messages such as nodding your head when you say yes, or shake head for no. 3.) Affect Displays-Movements of face+body that show emotion 4.) Regulators-move away, it is a signal we want the communication to stop

5.) Adaptors-relieve tension, tap desk or twit hair, shake legs or rub nose Active Listening correct answersto understand what we hear, see+sense, we have to listen. Pay attention, show that you are listening, respond appropriately, provide feedback, and defer judgement. Listening must be active. (Adults practice listening at no better than 25% of the time) Pay attention correct answersAvoid "faked attention" DO NOT rehearse a response to a particular question and miss what else is being said or done. Listen to Speech correct answers-Watch body language, body position, and facial expressions -Try to focus on the speakers language and verbal patterns -Observe skin tone (see if skin tone is flushed, bright red, or wane/pale) -Look for Significant Scars and or Tattoos What to avoid: correct answersAvoid preconceived ideas (good or bad) Avoid letting personal prejudices/biases influence perception Procedural Justice correct answersThe procedures used by Police Officers where the citizens are treated fairly and with proper respect as human beings. Often referred to as "external Procedural Justice" 4 Pillars: correct answersNeutrality, Voice, Trustworthy, Respect Legitimacy correct answersThe Public view the Police as entitled to exercise authority in order to maintain social order, manage conflicts, and solve problems in the community Police officers gain the trust of the public when: correct answersPolice officers give citizens a VOICE (actively-listen), are objective, and respectful

The Golden Rule correct answersTreat others the way you want to be treated. The Golden Rule transcends cultural and religious boundaries and is accepting by most people throughout the world. It can be used to create common ground with any reasonable person. The Progression of Cynicism: correct answers-Transforms idealistic recruits into cynical veterans -The job becomes all consuming -An individual changes his/her "world view" to accomodate the perceived job parameters -Perception is driven by Physiological and Psychological demands Internal Procedural Justice correct answersWriting, displaying, repeating words about treating people with respect, but allowing or encouraging the opposite behavior, is worse than useless....an organization and its leaders are seen as hypocrites When the leaders of a police department treat their officers with dignity, respect, and fairness-for example: -creating meaningful and transparent paths for career advancement -Ensuing that disciplinary systems are fair, and -Soliciting officers' views about major issues of policy and practice The Likelihood that the officers will show initiative Legal Cynicism correct answersis defined as a "cultural frame (perception based on experiences) in which the law and the agents of its enforcement are viewed as illegitimate, unresponsive, and ill equipped to ensure public safety" Hypervigilance correct answersa world view based on a "threat based" biologically driven perspective in which everyday events unfold as potentially dangerous to officer safety -Citizens operate in a bounded context that only periodically assesses personal safety -Cops can become "Hypervigilant" all the time Citizen Assessment Formula: correct answersAssessment=Outcome(+/-) + Process

Cynicism correct answersPolice Cynicism lies in the occupational environment of the Police Officer. The reality of Police Work disappoints many Police Officers. Police officers themselves distrust based upon how they have been treated and how they have seen others treated within the same profession. -Citizens distrust based upon experiences with Police Officers and other organizations and evaluate how they themselves have been treated in comparison to others -Citizens are not as supportive as many Police Officers expect -Police leadership may not stand in line with the officers at all times -Courts appear to be lenient when the original judgements of Police are not supported Culture Defines: correct answers-Social Structure, Decision-making practices, and Communication Styles Ethnocentrism correct answersis defined as the belief that one's culture represents the natural and best way in which to do things Bias correct answersis an inclination toward or against something Prejudice correct answersmeans Prejudgement TRUE correct answersYou could be a particular cultural ethnicity and not practice that culture's religion. True or False DNA correct answers-is NOT a way cultural norms are transmitted to a culture's members Why is it important for Police Officer's to develop verbal+non-verbal communication with diverse members? correct answers-Members of the community will feel concerns are being heard -Reduction in citizen complaints, lawsuits, and internal investigations -Officer safety increases if all people are treated equally FALSE correct answersIt is okay to acknowledge a stereotype and apply it as long as you understand the norms. True or False

-TRUE correct answersCultural Competence begins with an honest desire not to allow biases to keep us from treating every individual with respect. True or False Cross Cultural Communications and Problem Solving: correct answers-An Open Mind -Tolerance -Knowledge