MSSC Safety Assessment Exam Questions and Answers 2024 (DOWNLOAD FOR A SCORE), Exams of Workplace Safety

Download MSSC Safety Assessment Exam Questions and Answers 2024 (DOWNLOAD FOR A SCORE) and more Exams Workplace Safety in PDF only on Docsity! 1. An customer is a person or organization that receives services or products 1 MSSC Safety Assessment Exam Questions and Answers 2024 (DOWNLOAD FOR A SCORE) in exchange for compensation. a) Internal b)External c) In-house d)Departmental - correct answer External 2. Improving external customer satisfaction is the main objective of . a) Customer service department. b)Retired employees c) Maintenance departments d)HR departments. - correct answer customer service 3.Vendors could be considered what type of customer? a) Main b)Substantial c) Internal d)External - correct answer external 4.Customer satisfaction should always be the first objective considered when developing . a) Vendors b)New or improved products c) Teamwork d)Training matrix - correct answer new or improved products 5. The of the product describes the features requested for the product to perform the tasks for which it was intended. a) Form b)Function c) Cost d)Utilization - correct answer function 6.Product designers should always consider the effects of tooling design and cost during . a) Prototype development b)Process capability studies c) Team kickoff meetings d)Maintenance of a machine - correct answer prototype development 7. Product design teams should provide an environment that encourages . a) Criticize other team members at any time b)Add their design ideas freely 2 c) Attend meetings whenever they are available d)Report team meetings to the boss - correct answer Add their design ideas free 8.Teamwork, concurrent engineering, tools and techniques are needed in order to make . a) Product introduction b)Sales c) Product scam prevention efforts d)Safety tests - correct answer Product introduction 9.Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of . a) Brainstorming b)Product analysis c) Concurrent engineering d)Production processing - correct answer Concurrent engineering 10. is a design methodology that designs features into the product that makes it cheaper to manufacture, while maintaining its ability to perform its intended function. a) Design for Manufacturing and Assembly (DFMA) b)Design Criteria and Performance (DCP) c) Design, Manufacture, Deliver (DMD) d)Design for Production and Performance (DPP) - correct answer Design for Manufacturing and Assembly (DFMA) 11.to be successful must be tied to the company's business plan. a) Team goals b)Donations to the community c) The stock market d)Cross-Training assignments - correct answer team goals 12.A team should develop a spending plan as part of their decision making process . a) to ensure that they do not exceed the amount of money allocated to the project b) to ensure that they use all the money allocated to the project c) in case they are audited d)because it is a requirement of all teams - correct answer to ensure that they do not exceed the amount of money allocated to the project 13.Supervisors should set measurable objectives to have a way to . a) Eliminate the need to review employees b)Limit the number of employees who can receive a bonus c) Have good performance criteria for review of employee performance d)Have a way to collect data to satisfy management reports - correct 21. When a team is formed to tackle a problem, 4 c) Performing d)Forming - correct answer forming a) Supervisor is placed in charge b)Set of guidelines is supplied to guide decisions c) Cost evaluation is performed to justify their work d)Team kickoff meeting is held to get everyone up to speed on the task and meet each other - correct answer Team kickoff meeting is held to get everyone up to speed on the task and meet each other 22. is a technique teams use for generating as many ideas as possible. a) Storming b)Norming c) Brainstorming d)Pareto principle - correct answer Brainstorming 23.During a team meeting, any solutions to the problem being discussed that do not meet one or more of the must-have criteria should be . a) Discussed fully b)Tabled to a later meeting c) Given equal consideration d)Eliminated - correct answer Eliminated 24.Customer service refers to people and other resources a company devotes to . a) assisting customers b)product design c) sales d)cost analysis - correct answer assisting customers 25.In customer service, it is important to . a) never admit being at fault b) look into the customer's problem, find a solution, and follow through c) make the customer admit to being at least partially at fault d)make the customer like you even it it means placing the blame on someone else in the organization - correct answer look into the customer's problem, find a solution, and follow through 26.Teams should strictly enforce rules about to minimize conflict. a) attendance b)arguing c) goal setting d)Facilitator selection - correct answer arguing 5 27.Which type of customer service information stored in a database could help to a) concerns customers have with specific problems b)customer orders c) customer banking information d)customer addresses. - correct answer concerns customers have with specific problems 28.When a customer service agent answers the phone, they should try to answer between the . a) second and the fourth ring b) third and the fifth ring c) first and the second ring d) fourth and the fifth ring - correct answer second and the fourth ring 29.Which of the following is not used as a problem analysis tool? . a) Brainstorming b)Shipping Manifest c) Cause and effect diagrams d)Root cause analysis - correct answer shipping manifest 30.In a team, the is the one who will stimulate or guide the group to think of ideas. a) facilitator b) recorder c) president d)supervisor - correct answer facilitator 31. involves every employee in the company continually looking for ways to improve processes, and eliminate wasteful actions. a) Concurrent engineering b)Continuous improvement c) Customer service d)Product development - correct answer continuous improvement 32.Reaching a means that although the chosen solution may not be the first choice of everyone on the team, each member supports that solution as a viable option. a) impass b)majority c) milestone d)consensus - correct answer consensus 33.To be successful in achieving a goal, must be capable of bringing people together, motivating them and finally focusing them in the right direction. a) Quality worker improve product quality? 6 b)Leader c) vendor d)maintenance worker - correct answer Leader 34.One method used by to get a team started in the right direction is to sequence the start up activities. a) A team leader b)a vendor c) An outside consultant d)Top management - correct answer A team leader 35.A team leader is responsible for setting up internal quality audits . a) The team is not spending too much money b)The teams increased pay rate is justified c) Production rates have increased d)Procedures are in place and being followed - correct answer Procedures are in place and being followed 36.The specific tasks an employee will be required to perform are described in . a) Company newsletter b) Job descriptions c) Employee evaluations d)Machine operation manuals - correct answer job descriptions 37.Project management should include enable team leaders on other projects to identify availability of potential team members. a) Guarantee of long term work for team members b)Planned release of personnel as the project comes to an end c) Record of underperforming team members d)Planned transfer of unused funds to other teams - correct answer Planned release of personnel as the project comes to an end 38.Cross-training increases an employee's value to the company because they have additional skill and . a) Are eligible for increased pay b)Shorter work periods c) A better understanding of related job functions d)Can demand more benefits. - correct answer A better understanding of related job functions A training matrix or database that contains a list of employees and their specific skills . a) Is an invasion of privacy b) Is used by HR for payroll c) Should be sold to telemarketers 9 c) At the end of the workday d)At new employee orientation - correct answer At new employee orientation Communication skills used by team members should include written communication, oral communication, and listening skills. a) Written communication b)Brainstorming c) Indirect communication d)Direct communication - correct answer Written communication 54.Clear statement of expectations are needed when . a) Training employees b)Ordering lunch c) Writing safety manuals d)Giving directions - correct answer Training employees A good manager will attempt to develop a compromise between two workers . a) Want to work together b)Use SPC charts c) Have developed a conflict d)Are married to each other - correct answer Have developed a conflict 56.When you give positive feedback, always make sure that you are . a) Believable whether or not you are being honest b)Sincere c) Encouraging them to do more d)Comparing them to other team members - correct answer Sincere 57.An organizational method for the production areas that groups together all the machines that are needed to produce a part or a group of parts is called . a) Traditional b)Cellular c) Pod d)Flow - correct answer Cellular 58.Priority jobs should be discussed at . a) At the beginning of shift meetings b)At the end of shift meetings c) Only when management is present d)Once a month at team meetings. - correct answer At the beginning of shift meetings 59. management presents the information about the production process in a visual format so that the workers can use it to improve efficiency and promote safety. a) Top-down b)Self-directed 10 c) Visual d)Concurrent - correct answer Visual 60.When team members reach a significant point in their work to improve a process, it is called a . a) Signature turning point b)Milestone c) Turn for the worse d)Starting point - correct answer Milestone 61.A is used to establish a baseline measurement for evaluation of the process. a) Metric b)Pinnacle c) Process chart d)Production schedule - correct answer Metric 62.Data results are required to be made available to employees who participate in team building exercises. a) Team building exercises b)Environmental tests c) Holiday activities d)Fire drills - correct answer Environmental tests 63.When circumstances at work create a dangerous situation, you should . a) Not proceed until the dangerous situation is eliminated b)Proceed with the utmost care c) Ensure that personal protective equipment is used d)Apply for hazardous duty pay. - correct answer Not proceed until the dangerous situation is eliminated 64.What should a worker do if a paint filtering system breaks down and paint is being blown out on top of the roof? a) The system should be shut down. b)The system can be safely run until the maintenance team arrives. c) The employees should be notified - correct answer The system should be shut down. 65.Everyone in the workplace is responsible for . a) SPC analysis b)Product inspections c) Understanding JIT guidelines d)Accident prevention - correct answer Accident prevention 66. is the federal agency that publishes and enforces safety and health regulations for companies in the United States. a) OSHA 11 b) FDA c) FCC d)FICA - correct answer OSHA 67.Taken corrective action based on safety regulations from employees will . a) encourage employees to report safety suggestions. b)prevent employees from reporting safety suggestions. c) increase the overall cost of the product. d) reduce the amount of rework. - correct answer encourage employees to report safety suggestions. 68.OSHA stands for . a) Occasionally Suppliers Have Accidents b)Occupational Safety and Health Administration c) Office of Safe Housing Authority d)Office of Safety & Hazardous Areas - correct answer Occupational Safety and Health Administration 69.You should immediately report to reduce the possibility of other complications. a) Low production rates b)On-the-job injuries c) Suggestions for changes in Holiday rules d) Interest in changing jobs - correct answer On-the-job injuries 70.Supervisors andor safety committees should be made aware of possible improvements in ergonomics. a) Cost overruns b)Only items that do not get people in trouble c) possible improvements in ergonomics. d)Unclean areas - correct answer possible improvements in ergonomics 71.New employees or contractors should be instructed in proper evacuation procedures a) In case they forget their access passes b) to ensure that they can exit the facility safely in case of an emergency. c) Unless they work in a safe area d)Only if they didn't receive this instruction at their previous place of employment - correct answer to ensure that they can exit the facility safely in case of an emergency 72.Human caused injuries may be broken down further into two sub- categories and accidental. a) Intentional b)Carelessness c) Threatening 14 86.A walk-through safety inspection is performed by the company's . a) Safety Officer b)Safety Committee c) Floor Supervisor d)OSHA inspector - correct answer Safety Committee 87.If you notice that an air handling machine is making a noise you think might be abnormal what should you do? a) Ignore it since you are not assigned to this machine b)Contact the maintenance department c) Assume the maintenance department will fix it when they can d)Assume it is normal operation - correct answer Contact the maintenance department 88.Everyone is responsible for . a) Giving employees performance reviews b)Recording SPC data c) Performing quality system audits d)accident prevention - correct answer accident prevention 89.The company handbook usually contains policies on a wide variety of topics, including . a) Safety regulations b)Specific job task descriptions c) Names of team members d)Employee hire dates - correct answer Safety regulations 90.A safety team may decide a safety audit is required a) An accident occurs involving an oil spill b)OSHA is planning a visit c) The team's budget is being considered for reduction d)A new person is hired - correct answer An accident occurs involving an oil spill 91.The team leader or supervisor should immediately be told of . a) Your desire to change jobs. b)Any industrial injuries c) Your interest in attending college classes d)Stable machine operation. - correct answer Any industrial injuries 92.What is a symptom of drug or alcohol use a) Decreased absenteeism b) Improved interpersonal interactions c) Clear speech d)Decreased productivity - correct answer Decreased productivity. 15 93.OSHA conducts inspections for a number of reasons, which are categorized into five priority levels according to their severity. A Priority one indicates . a) Employee complains of alleged violations or unhealthy conditions b) Imminent danger- a danger that may cause death or serious physical harm. c) After any accidental death, or when an accident causes five or more employees to be injured d)Follow-up To ensure that a noted imminent hazard has been removed from the workplace - correct answer Imminent danger- a danger that may cause death or serious physical harm 94.Potential hazards associated with equipment should be identified when . a) The engineer does not know what he\she is doing b)Bidding on jobs c) new equipment is being designed for a process. d) Identifying cost of labor - correct answer new equipment is being designed for a process 95. is the cause of many industrial accidents. a) Carelessness b)Sabotage c) Re work d)Adherence to outdated safety requirements - correct answer Carelessness 96.Hearing protection includes ear plugs, canal caps and . a) Headphones b)Ear muffs c) Head bands d)Ear wraps - correct answer Ear muffs 97.When working under equipment or personnel, . a) Head protection is needed b)Eye protection is needed c) The use of fall arrest equipment is required d)Entering plant production areas is prohibited - correct answer Head protection is needed 98.Welding creates a bright light that can damage the . a) Eyes b) Ears c) Face d)Hands - correct answer Eyes 99.Safety glasses with side shields should be used when working with a for additional eye protection. a) A grinding wheel b)Computers 16 c) A screwdriver d)Other people - correct answer A grinding wheel 100. A should be worn to protect the face from splashes or flying particles. a) Welding mask b)Goggles c) Face shield d)Safety glasses - correct answer Face shield 101. Personal protection devices, such as safety glasses and welding helmets, should be inspected . a) For an ASTM rating b)For EPA compliance c) To ensure that they are not damaged and have a proper fit d)Bi-monthly - correct answer To ensure that they are not damaged and have a proper FIT 102. To protect the eyes from welding flash, welders must use . a) Safety glasses b)Welding helmet c) Hard hat d)Welding curtain - correct answer Welding helmet 103. Safety glasses with side shields should be worn with for additional eye protection. a) Sunglasses b)Shaded lens c) Ear plugs d)A welding helmet - correct answer A welding helmet 104. are similar to safety glasses except they provide a tighter fit. a) Face shields b)Canal caps c) Welding masks d)Goggles - correct answer Goggles 105. A certification from a physician is required before . a) Using air breathing apparatus b)Working out on a treadmill at the company fitness center c) Operating a conveyor d)Working in confined spaces - correct answer Using air breathing apparatus 106. OSHA has set permissible noise level at decibels for an eight-hour period. a) 60 b) 40 d) Ears - correct answer Hands 18 114. To protect your hands, you should only wear gloves approved by . a) STMA b) ASTM c) DOT d)OSHA - correct answer ASTM 115. Working around live electrical circuits requires a worker to wear gloves approved by . c) FDA d)DOT - correct answer ASTM 116. gloves protect against electrical surges. a) Cloth b)Heat resistant c) Insulated d)Metal mesh - correct answer Insulated 117. Sharp objects can pierce the of the shoe resulting in puncture wounds of the foot. a) Heel b) Sole c) Uppers d)Steel toe - correct answer Sole 118. Leather shoes are worn during welding to protect the feet from . a) Sharp metal on the floor b)Extreme temperature c) UV radiation d) from stray drops of molten metal. - correct answer from stray drops of molten metal 119. shoes provide foot protection against falling objects. a) Reinforced b)Electrostatic dissipating c) Rubber d)Steel toe - correct answer Steel toe 120. One of the most common causes of head injuries is . a) Chemical splashes b)Toxic vapors c) Banging your head into an unseen object d)Welding splatter - correct answer Banging your head into an unseen object 121. Painting on a hard hat should be avoided because it might . a) ASTM b) OSHA a) Cover any safety labels c) Directional valve 21 d)Sides of the mask - correct answer Cartridges 135. A class C fire is one that consists of burning . a) Exotic flammable metals b)Live electrical lines or equipment c) Paper, wood and rubber d)Chemicals - correct answer Live electrical lines or equipment 136. fires are considered Class C fires. c) Electrical d)Smokeless - correct answer Electrical 137. Open flames should not be used in a dust area because of . a) Cleanliness b)Sanitation c) Possible ignition or explosion d)Clogs breathing apparatus - correct answer Possible ignition or explosion 138. To allow for proper fire protection, which of the following is important? . a) Air hoses properly stored b)Door ways are closed and paths be clear c) Safety manuals be available d)Windows be closed - correct answer Door ways are closed and paths be clear 139. To avoid potential fires, combustible materials must be kept a minimum of feet from any potential ignition sources. a) 100 b) 35 c) 10 d)65 - correct answer 35 140. In an area that consistently contains dust, or other combustibles you should . a) Use kerosene heaters b)Allow smoking c) Allow use of flames or other ignition sources d)Remove all sources of ignition - correct answer Remove all sources of ignition 141. In the event of a fire, it is important to . a) Panic a) Pape r b)Maintain a clear path to the exit c) Prop fire doors open to make getting people out a faster process d)Store combustible materials in the stairwell, away from the fire - correct answer Maintain a clear path to the exit 23 149. The fire extinguisher does not leave a harmful residue and is sometimes used to put out fires on planes and expensive equipment. a) Carbon dioxide b)Water-Pressurized c) Halon d)Powder infused - correct answer Halon 150. A paper fire can be safely extinguished using a Class fire extinguisher. a) A b) B c) C d)D - correct answer A 151. A CO2 fire extinguisher is used for which type of fire? . a) Magnesium b) Paper c) Electrical d)Wood - correct answer Electrical 152. Which of the following is considered an electrical hazard? . a) Working on a known dead circuit b)Using a properly grounded electrical cord c) Using circuit protection devices d)Overloading a circuit - correct answer Overloading a circuit 153. When performing work on equipment you should . a) Only work on live electrical circuits when necessary to avoid disrupting production b)Only use lockout\tagout procedures if the shift will change during the repair and a new operator will arrive c) Just tag out the equipment and not use your lock to save time d)Never work on a live electrical circuit - correct answer Never work on a live electrical circuit 154. An electrical lockout\tagout system is designed . a) Deter a criminal b)Keep unauthorized people from using certain electrical equipment c) Mark a circuit that is not up to code d)Prevent someone from energizing a circuit that is dangerous or being worked on - correct answer Prevent someone from energizing a circuit that is dangerous or being worked on 155. When performing an electrical lockout\tagout, the last thing the worker should do is . a) Put the lock on the disconnect b)Put the tag on the disconnect c) Test the locked out equipment for power 157. First aid is 24 d)Leave the key in the lock for others - correct answer Test the locked out equipment for power 156. The three main components of an electrical lockout\tagout are: . a) Lock, switch, tag b)Lock, tag, key c) Lock, hasp, tag d)Hasp, tag, key - correct answer Lock, hasp, tag a) the immediate care given to an injured person until professional medical personnel arrive b)calming the victim c) helping out. d)Doing the best to calm person - correct answer the immediate care given to an injured person until professional medical personnel arrive 158. First aid training enables a person to provide . a) help with safety rules. b)Look for violations. c) Working faster d)First aid until professional medical help arrives - correct answer First aid until professional medical help arrives 159. The action taken to treat an injury until medical help arrives is called . - correct answer First aid 160. A blood borne pathogen is transmitted . - correct answer by coming in to contact with blood or other bodily fluids. 161. Blood or other bodily fluids are a source of transmission from one person to another of - correct answer blood borne pathogens. 162. A n effective way to kill any potential blood borne pathogen is to . - correct answer clean the blood spill with a 10% solution of bleach and water 163. If you are the only trained first aid provider at the scene of an accident you should . - correct answer ask a bystander to call 911 while you attend to the victim 164. When attending to a person with possible broken bones you should . - correct answer only move the person if they are in immediate danger her eyes, what is the first action that should be taken? . 26 a) Call the safety manager b)Look up the MSDS sheet c) Flush eys with water d)Call a doctor - correct answer Flush eys with water 176. Tetanus is a possible result from . a) Puncture wounds from a nail b)Broken bones c) Second hand smoke d)Sprains - correct answer Puncture wounds from a nail 177. If you have even a minor accident at work, you should . a) Contact your supervisor immediately b)Contact the company management c) Contact human resources d)Contact OSHA - correct answer Contact your supervisor immediately 178. Keeping your workbench clean and following all safety rules are essential to . a) Qualify for the weekly bonus b)Proper SPC procedures c) Ensure FCC compliance d)Maintaining a safe work area - correct answer Maintaining a safe work area 179. Er gonomics guidelines help create a well-designed work setting that will . a) Increase machine reliability b) Increase the market share of the product c) Reduce worker fatigue d)Reduce non-compliant parts - correct answer Reduce worker fatigue 180. A worker should clean up a small spot of liquid on the floor immediately if the liquid is . a) Oil b)Caustic chemical c) Radioactive d)Explosive - correct answer Oil 181. Which of the following situations is considered a safety hazard in the plant? a) Maintain operating at maximum speed b)Oil spots on the floor. c) Pallet with boxes stored on it d)Workstation with wear on the work surface. - correct answer Oil spots on the floor 182. Oil spots should be cleaned . a) Immediately b) Within 24 hours d) Automobile frames - correct answer Pressure rated devices 29 196. Er gonomics guidelines help create a well-designed work setting that will . a) Increase machine reliability b) Increase the market value of the product c) Reduce worker fatigue d)Reduce non-conforming parts - correct answer Reduce worker fatigue 197. Adaptin g the work area to fit the person to reduce stress is called . a) Environmental adaptation b) Ego c) Ergonomics d)Excessive - correct answer Ergonomics 198. Carpal tunnel syndrome is a condition caused by . a) Tight fitting clothing b)Repetitive movements c) Allergy to being exposed to fish d)Extended reach movement - correct answer Repetitive movements 199. Achieving a match between the worker, task, tools and environment is called . a) Task matching b)Adaptation c) Smart hiring d)Worker-task fit - correct answer Worker-task fit 200. A worker should always place both feet shoulder width apart and bend at the knees before . a) Starting up a machine b)Sitting on a forklift c) Looking under a machine for a problem d)Reaching down to pick up a heavy object - correct answer Reaching down to pick up a heavy object 201. You should always use your legs when . a) Lifting heavy objects b)Starting up a machine c) Reaching for a part in a machine d)Pushing the emergency stop button - correct answer Lifting heavy objects 202. Back injuries are most commonly caused by . a) Improper lifting b)Repetitive operations c) Material falling from the ceiling d) Backing into a machine - correct answer Improper lifting 31 a) Age of the tool b)Teardown and repair instructions c) Safety and operation rules d)Cost of the tool - correct answer Safety and operation rules 211. A hazardous material may be defined as any material that . a) Creates a dangerous situation b)Harms a person, property or the environment c) Causes pain d)Poses no serious health hazard - correct answer Harms a person, property or the environment 212. The idea that each person has the right to know about the hazardous substances with which they work is written in . a) The Hazardous Communication Standard b)The Right to Know Law c) The Hazardous Material Handling and Safety Act d)The Constitution - correct answer The Hazardous Communication Standard 213. Haz ardous material training should include which of the following? . a) Statistical data collection b)Histogram operation c) JIT training d)How to read MSDSs - correct answer How to read MSDSs 214. A vehicle is overloaded when . a) The weight is shifted too far to the front b)The weight is placed too high c) It carries too much weigh d) It is at its capacity - correct answer It carries too much weigh 215. should not be placed near an ignition source because it is explosive. a) Propane b)Oxygen c) Argon d)Neon - correct answer Propane 216. A physical hazard resulting from a substance that may spontaneously combust when exposed to air is called . a) Flammable b)Pyrophoric c) Compressed gas d)Explosive - correct answer Pyrophoric 217. A(n) is any organic compound containing two joined oxygen atoms. This substance is highly explosive and sensitive to shock. 32 a) Oxidizer b)Explosive c) Organic peroxide d)Flammable - correct answer Organic peroxide 218. A is a chemical that has been scientifically proven to cause acute or chronic health problems to the exposed person. a) Physical hazard b)Health hazard c) Biological hazard d)Radioactive chemical - correct answer Health hazard 219. A(n) is a labeling system designed to quickly and accurately identify hazardous materials. a) DOT b) MSDS c) Hazardous Communications Standard d)Hazardous material identification system - correct answer Hazardous material identification system 220. The labeling system was designed to help firefighters in the event of an emergency. a) DOT b) NFPA c) NCPA d)UN - correct answer NFPA 221. The red diamond on the NFPA identification label represents . a) Reactivity level b)Health hazard level c) Flammability level d)Personal protection required - correct answer Flammability level 222. An internationally recognized number assigned to a chemical for identification purposes is called the . a) United Nations Identification Number b) International Standards Organization Number c) United Parcel Service Tracking Number d)Vendor Identification Number - correct answer United Nations Identification Number 223. In the United States, the requires placards representing the classification of hazards on board a truck transporting hazardous materials. a) Central Intelligence Agency b)Department of Transportation c) Department of Social Services d)Department of Agriculture - correct answer Department of Transportation a) To reduce the employee's risk of hazardous material exposure b)To qualify for OSHA grants 35 c) To place liability on the employee in case of hazardous chemical spills d)Every 3 months - correct answer To reduce the employee's risk of hazardous material exposure 238. The first step in safety handling hazardous chemicals is to . a) To know the hazards about the chemical you are handling b)Protect yourself from exposure to the chemical c) Protect the environment d)Protect yours and others property - correct answer To know the hazards about the chemical you are handling 239. If a large quantity of liquid is spilled into a sanitary sewer, the worker that discovers it . a) Close off the sewer at the first junction b)Take a water sample to determine the concentration levels c) Ignore the problem to avoid getting co-workers in trouble d)Notify their supervisor or team leader immediately so the appropriate authorities can be contacted - correct answer Notify their supervisor or team leader immediately so the appropriate authorities can be contacted 240. A well ventilated area designed for storage is the best place to store . a) Office files b)Used rags c) Flammable materials d)Spare parts - correct answer Flammable materials 241. It is especially important that proper labeling be used with all . a) Conveyors b)Shipping pallets c) Hazardous waste containers d)Tool boxes - correct answer Hazardous waste containers 242. Hazardous materials of different types . a) Should be stored together neatly and in limited quantities b)Should be stored separately c) Should be placed on the shelf behind newer chemicals d)Require no special accommodations - correct answer Should be stored separately 243. The Department of Transportation oversees the . a) Wearing of safety glasses in production areas b)Licensing of fork lift drivers c) Adherence to proper sound levels d)Transportation of hazardous materials - correct answer Transportation of hazardous materials 244. The role of the is to provide a safe, efficient and accessible 247. A worker should not unload a truck 36 transportation system to the American people. a) Department of Homeland Security b)Fraternal Order of Police c) State Police d)Department of Transportation - correct answer Department of Transportation 245. The materials loaded on to a truck and their potential hazards are identified by . a) Shipping manifests b)Bill of materials c) Check lists d)Routing sheets - correct answer Shipping manifests 246. The primary place to look for information regarding shipment of specific hazardous materials is the . a) Hazardous Materials Table b)UPS Guide to Hazardous Material Shipment c) The EPA Hazardous Material Shipment Guide d)Hazardous and Toxic Chemical Guide - correct answer Hazardous Materials Table a) It is facing downhill b) It has been sitting more than six hours c) They do not know the driver d)They do not understand a placard on the truck - correct answer They do not understand a placard on the truck 248. Hazardous waste is a substance that is no longer wanted that meets the criteria of a . a) Hazardous material b)Explosive material c) Saturated vapor d)Flammable material - correct answer Hazardous material 249. To ensure safe transportation of hazardous materials, the EPA developed regulations jointly with the . a) OSHA b) DOT c) AFSO d)ATF - correct answer DOT 250. The advantage of ISO standards is that it provides a single set of guidelines that should be followed a) Fiberglass insulation 38 b)Waste lubricant c) Ferrous metals d)Asbestos - correct answer Asbestos 258. is a silvery liquid that when spilled emits an extremely toxic vapor into the air. a) Mercury b)Asbestos c) Silver d)Cordite - correct answer Mercury 259. The emergency response team should be notified immediately if you observe a(n) . a) Inefficient work process b)Machine guard that needs repair c) Employee showing up late d)Hazardous material spill - correct answer Hazardous material spill 260. When storing lubricants, never . a) Store lubricants with other flammable materials b)Prohibit smoking in or around the area c) Have water hoses available d)Use explosion proof lighting - correct answer Store lubricants with other flammable materials 261. The reason that grease is not recycled like oil . a) It is not cost efficient b) It is very difficult to remove the impurities c) Both A and B d)Neither A or B - correct answer Both A and B 262. One of the simplest, but slowest methods of recycling oil is . a) Straining b)Filtering c) Centrifuge d)Gravity separation - correct answer Gravity separation 263. Used oil should be . a) Sold as fuel oil b)Collected by a local environmental service c) Pumped into the nearest sewer d)Burned - correct answer Collected by a local environmental service 264. When operating machinery, always wear to protect your eyes. a) Sunglasses b) Safety glasses with side shields 277. A lockout\tagout system 40 d)Window glass - correct answer Safety glass 272. A(n) machine guard prevents a machine from turning on if the guard is not in place. a) Fixed b) Interlocked c) Adjustable d)Automatic - correct answer Interlocked 273.A(n) interlock physically prevents a machine's operation when the guard is out of place. a) Hydraulic b)Electrical c) Mechanical d)Pneumatic - correct answer Mechanical 274. The components NOT usually used to prevent entry into a machine during operation are . a) Magnetic sensors and capacitive sensors b)Regulators and valves c) Limit switches and photocells d)Guards and light curtains - correct answer Regulators and valves 275. Presence sensing is one type of . a) Emergency stop control b) Interlock c) Guard d)Release system - correct answer Emergency stop control 276. Which agency suggests that a worker inspect and test all equipment, assuming all to be energized until proven de-energized? a) EPA b) OSHA c) UAW d)ANSI - correct answer OSHA a) Prevents a piece of machinery from being energized while maintenance is being performed on it b)Allows unauthorized c) Use of important machinery d)Allows use by only trained personnel - correct answer Prevents a piece of machinery from being energized while maintenance is being performed on it 278. The procedure by which each person places his\her own lock on a piece of equipment before performing work on it is called . 41 a) OSHA lockout b)Lockout tagout c) Lockout d)Tagging out - correct answer Lockout 279. Working areas at 6 feet or higher require . a) Fall protection b)Two people working together c) Ladder d)Lockout tagout - correct answer Fall protection 280. You should never because it might cause damage. a) Operate a machine at peak rated speeds b)Use compressed air to clean clothing c) Clean with water d)Lubricate bearings on a regular basis - correct answer Use compressed air to clean clothing 281. As a safety precaution, which of these should be chained to a rigid fixture? . a) A compressed gas cylinder b)A forklift c) A drill press d)A welder - correct answer A compressed gas cylinder 282. One or more hoses crossing a main walkway . a) Are not acceptable b)Are permissible if they are taped down c) Must be rated to withstand being run over by a fork lift without rupturing d)Must be color coded to indicate the material they contain - correct answer Are not acceptable 283. If an operator does not test equipment after it is locked out . a) It does not matter because the lockout prevents energizing the power b)The circuit will not operate c) They should apply a tag saying so d)They should be retrained - correct answer They should be retrained 284. Line breaking procedures should include de-energizing lines, testing prior to start- up and . a) Filling oil tanks b)Adding quick connects c) Correct color coding d)All valves are closed and locked out using lockout\tagout procedures - correct answer All valves are closed and locked out using lockout\tagout procedures 43 a) When the employee who applied the lock left without removing it b)After attempting to contact the employee c) With permission from the employee who applied the lock d)Only after all of the above have been done - correct answer Only after all of the above have been done 293. Steam, hydraulic, spring tension, and compressed gases are all examples of . a) Vibrational b)Kinetic energy c) Dangerous energy d)Pinch points - correct answer Dangerous energy 294. When using an electric sander be sure to . a) Wear respiratory protection b)Wear gloves c) Wear long sleeves d)Have a vacuum cleaner handy - correct answer Wear respiratory protection 295. Compressed can be used for cleaning work surfaces as long as the dead- headed pressure does not exceed 30 psi. a) Acetylene b) Air c) Propane d)Oxygen - correct answer Air 296. Effective training in air powered tools helps employees . a) Recover from accidents b)Clean work area with compressed air c) Cross train jobs d)Avoid work hazards - correct answer Avoid work hazards 297. A step ladder is sometimes referred to as a(n) . a) Extension ladder b)A-frame ladder c) Multi-purpose ladder d)Straight ladder - correct answer A-frame ladder 298. When using pneumatic tools . a) Place hoses across walkways as needed b)Use the compressed air to clean clothing and skin c) Do not use compressed air to clean clothing or skin d)Use the maximum psi available - correct answer Do not use compressed air to clean clothing or skin 44 299. After a regulator is installed on an oxygen cylinder, the cylinder valve should always be . a) Opened all the way to prevent leakage around the valve b)Opened slightly to prevent leakage around the valve c) Transported with the regulator in place d)Stored on its side - correct answer Opened all the way to prevent leakage around the valve 300. When performing a lockout\tagout procedure you should . a) Apply a lock that every worker has a key for b)Apply your own lock, tag, and test for power c) Apply a tag, lock and call your supervisor d)Leave the key in the lock in case someone needs to use the equipment - correct answer Apply your own lock, tag, and test for power 301. Never use a hand tool . a) To cut steel b)When a power tool can be used c) For anything other than its intended purpose d)To remove excess material - correct answer For anything other than its intended purpose 302. A pneumatic lockout\tagout uses a to prevent use a) Lockable valve b)Switch c) Pressure relieving cylinder d)Saddle cut switch - correct answer Lockable valve 303. Always face the ladder when . c) When climbing and descending d)Climbing with your hands full - correct answer When climbing and descending 304. You should wear gloves when handling sheet metal because . a) Sheet metal is slippery and can be damaged easily b)Sheet metal is very sharp and may cut you c) Sheet metal is very dirty d)sheet metal is highly toxic - correct answer Sheet metal is very sharp and may cut you 305. A ll electrical circuits should be de-energized before maintenance by to prevent accidents. a) Pushing emergency stops a) Climbing, and face away when descending b)Using lockout procedures c) Unplugging all machines 46 c) Flying d)Painting with enamel - correct answer Using power tools 313. When using a power tool . a) Make sure all guards are in place b)Defeat or remove the guards if necessary c) Modify the tool to suit your needs d)Unplug it first - correct answer Make sure all guards are in place 314. A single pry truck can be used to move a load . a) A great distance b)A short distance c) Up a steep slope d)Through uneven terrain - correct answer A short distance 315. You should always know the of any load you are going to move. a) Weight b) Cost c) Origination d)Manufacturer - correct answer Weight 316. When inserting a pry truck under a load, the lip of the pry truck should . a) Engage the load for half its' length b)Be clamped firmly to the load c) Be greased to allow it to slip under the load d)Engage the load as far as possible - correct answer Engage the load as far as possible 317. is the act of securing a load to prepare it for a lifting operation. c) Jibing d)Traversing - correct answer Rigging 318. Attachment devices such as are used to connect the load to the sling and the sling to the lifting device. a) Pressure fittings b)Eyebolts and shackles c) Socket head cap screws d)Flanges - correct answer Eyebolts and shackles 320. The force created on a sling as the angle of a sling's legs decrease. a) Increase b)Decrease a) Riggin g c) Remain the same 328. All load hoist\movements must be 47 d)Cancel out - correct answer Increase 321. When attempting to lift a long I-beam, use at least strap(s) that is (are) placed . a) One, 10 percent as wide as the beam b)Two, placed on the ends c) Two, placed equally from the center d)Two, close together - correct answer Two, placed equally from the center 322. In which of the sling arrangements shown is sling 1 experiencing the greatest load. - correct answer Second example 323. When is it OK to use a hoist to lift something that weighs more that the rating on a hoist? a) When it does not exceed5 percent of capacity b) Never c) When the load is lifted carefully d)When it does not exceed 10 percent of capacity - correct answer Never 324. Do not leave a load while the hoist is unattended. a) Sitting on crib blocks b)Secured to a pallet c) Attached to the sling d)Suspended - correct answer Suspended 325. The safety devices on an electric hoist include both mechanical and electrical protection. a) Overload b)Gear reduction c) Phasing d)Reving - correct answer Overload 326. A(n) crane is mounted between two overhead runways. a) Boom b) Jib c) Overhead d)Gantry - correct answer Overhead 327. Cranes can only be operated by a operator. a) Safety engineer b)Fork lift truck driver c) Supervisor d)Certified crane operator - correct answer Certified crane operator 335. If the load obscures the view forward, the operator should 49 a) Reduce the load b)Drive slowly c) drive the forklift in reverse d) lower the load - correct answer drive the forklift in reverse 336. Before operating a powered industrial truck, the should be checked to ensure that they can stop the truck and\ or hold it in position. a) Brakes b)Forks c) Cables d)Mast - correct answer Brakes MSSC - Safety Certification What are the fourteen Subindustries of Manufacturing - correct answer Chemicals Computers & Electronic Products Electrical Equipment & Appliances Food & Beverage Furniture Machinery Nonmetallic Minerals Petroleum & Coal Products Plastics & Rubber Production Primary and Fabricated Metals Printing Textile, Textile Products, Apparel & Leather Transportation Equipment Wood & Paper Moving and storage of materials is the concentration known as: - correct answer logistics and inventory control Apprenticeships are sponsored by companies or: - correct answer labor unions Number of people directly employed in manufacturing is about: - correct answer 14 million Automotive manufacturers developed a manufacturing process based on each person repeatedly performing a single task. This technique is called: - correct answer assembly-line production The best way to ensure quality is to: - correct answer prevent problems before they happen The final inspection of a product is done by: - correct answer the customer 50 Feedback is most effective when it: - correct answer addresses problems that arise immediately Define the 5 Classes of Fire: - correct answer Class A Wood, Paper, Cloth, Plastic Class B Grease, Oil, Chemicals Class C Electrical Cords, Switches, Wiring Class D Combustible Switches, Wiring, Metals Class K Fires in Cooking Appliances Involving Combustible Oils/Fats Describe the Fire Extinguisher Symbols: - correct answer Class A Green Triangle Class B Red Square Class C Blue Circle Class D Yellow Decagon Describe the 3 conditions needed for fire: - correct answer Fuel, Oxygen, Heat Three examples of engineering controls are: - correct answer ventilation systems, machine guards, and circuit breakers According to one government study, an employee with less than one year of experience is: - correct answer 40% more likely to be injured A simple covering for the lower part of the face is known as a: - correct answer dust mask OSHA recommends that hot work be done in special areas where there are no flammable or combustible materials. If these materials are present, the permit requires that hot work be done: - correct answer at least 35 feet away from them The Hazardous Material Identification System rates health, flammability, and physical hazard categories. On such a scale, a high level of danger is indicated by: - correct answer the number 4 When oxygen and acetylene cylinders are stored together, there must be a solid barrier wall or a distance of: - correct answer at least 20 feet between them Miscommunication on the job can have serious consequences. All of the following could be caused by miscommunication except. A. wasted materials B. customer satisfaction C. wasted time D. quality problems: - correct answer B. customer satisfaction A major cause of mistakes in manufacturing is: - correct answer lack of communication between shifts Define the 3 team roles: - correct answer leader, contributor, encourager 51 Each team goal should be SMART. What does the acronym describe: - correct answer specific, measurable, achievable, relevant, time based The effectiveness of teams depends on cooperation among members with different skills and work styles. In order for the team to be effective, its members need to focus on: - correct answer completing the task and building positive relationships Teams can use several strategies to reach a decision. They key point of a consensus decision is that: - correct answer team members support the decision even if they are not completely satisfied The goal of conflict resolution is to: - correct answer find a permanent solution to a specific problem If you are assigned to train someone else, it is important to: - correct answer record everything that you do The final step of on-the-job training is: - correct answer following up over time to be sure the task was learned External customer refers: - correct answer to the person or business who buys the product Internal customers include all of the following, except: - correct answer consumers of the product Some tools require frequent calibration against a standard. This process is generally required for: - correct answer any type of test equipment One precaution, to minimize the risk of explosion when power tools must be used, is to use only: - correct answer pneumatic power tools Photoelectric sensors detect obstructions in the path of a beam of light. These sensors are frequently as part of a: - correct answer trip device A number of different maintenance programs are used in manufacturing plants. One of these, which focuses on cooperation between operators and maintenance specialists, is known as: - correct answer total productive maintenance A job safety analysis (JSA) is one way to determine what safety information is needed by equipment operators. A JSA is normally the responsibility of: - correct answer a team involved in production operations and maintenance Is a design methodology that designs features into the product that make it cheaper to manufacture while maintaining its ability to perform its intended function: - correct answer Design for Manufacturing and Assembly (DFMA) Class G hard hats are and provide some protection from contact with live electrical circuits. They are tested at 2200 volts. - correct answer 54 Class E - Electrical protection to 20K volts Class C - Impact and penetration resistance (Does not provide electrical Protection) Describe the Types of Respiratory Hazards: - correct answer Vapors - Solvents Painting Fumes - Metal fumes from welding Mists - Liquid particles, Oils, Coolant Gases - Acetylene, Argon can displace air Smoke - incomplete burn soot Dusts - Fine particles (some can be explosive) Air is considered oxygen deficient by OSHA when it has less than oxygen - correct answer 19.5% Describe the Types of Respiratory Protection Equipment - correct answer Quarter Mask - nose and mouth Half Mask - nose mouth and underside of chin (most common) Full Mask - Cover entire face from hairline to chin Ear plugs should be replaced when they are no longer - correct answer pliable To protect your hands, you should only wear gloves approved by - correct answer ASTM When working in areas that have extreme respiratory conditions, such as a confined space with toxic fumes, a should be used - correct answer self-contained breathing apparatus Leather shoes are worn during welding to protect the feet from - correct answer stray drops of molten metal A certification from a physician is required before - correct answer Using air breathing apparatus are cylindrical pieces of foam stamped from a foam sheet - correct answer Disposable PVC foam plugs Working around live electrical circuits requires a worker to wear gloves approved by - correct answer ASTM OSHA provides regulations to limit the - correct answer exposure to noise 55 An employee should not enter a confined space that has an oxygen level less than - correct answer 19.5% are formed when a solid, such as a metal, is heated above its boiling point and then condensed in cool air. - correct answer Fumes A respirator only covers the nose and mouth of the user - correct answer quarter-mask To check for leaks on a half-mask respirator when inhaling, cover the with the palms of your hands. - correct answer cartridges Define Lock Out / Tag Out - correct answer a process used to prevent machines from starting or releasing energy The only person to remove the tag (LOTO) is - correct answer the person who installed it Eyewash stations should contain enough water to provide a continuous flow for at least - correct answer 15 minutes The three main components of an electrical lockout/tagout are: - correct answer lock,hasp,tag fires are considered Type C fires - correct answer Electrical To avoid potential fires, combustible materials must be kept a minimum of feet from any potential ignition sources. - correct answer 35 When responding to a workplace accident do not - correct answer put yourself in danger A paper fire can be safely extinguished using a Class fire extinguisher - correct answer A To prevent fire hazard, the following action should be taken. - correct answer Dispose of rags promptly The dates and charge on the fire extinguishers should be checked - correct answer when performing a weekly inspection of fire system A CO2 fire extinguisher is used for which type of fire? - correct answer Electrical A class C fire is one that consists of burning - correct answer live electrical lines or equipment The HMIS III is a labeling system developed by the NPCA and is represented by A(n) is a labeling system designed to quickly and accurately identify hazardous materials - correct answer hazardous An internationally recognized number assigned to a chemical for identification purposes is called the . - correct answer United Nations A(n) is any organic compound containing two joined oxygen atoms. This substance is highly explosive and sensitive to shock. - correct The is a guideline published by the American Conference of Governmental Industrial Hygienists and outlines how much of a particular 58 The amount of exposure to a chemical without the unreasonable risk of injury is listed on the MSDS as - correct answer TLV (threshold limit value) Hazardous materials being shipped internationally are give a four-digit number preceded by the letters to identify the material being shipped - correct answer UN (United Nations) The red diamond on the NFPA identification label represents the - correct answer flammability level The idea that each person has the right to know about the hazardous substances with which they work is written in - correct answer the Hazardous Communication Standard A flammable liquid falls into which category number in the DOT hazardous material identification system? - correct answer 3 The labeling system was designed to help firefighters in the event of an emergency. - correct answer NFPA A physical hazard resulting from a substance that may spontaneously combust when exposed to air is called - correct answer pyrophoric The environmental coordinator - correct answer should know the proper disposal procedures for waste material When storing lubricants, never - correct answer store lubricants with other flammable material The primary place to look for information regarding shipment of specific hazardous materials is the - correct answer hazardous Materials Table 59 exposed to without an unreasonable health risk. - correct answer Threshold Limit Value (TLV) The PEL (Permissible Exposure Limit) for exposure to hazardous substances are set by - correct answer OSHA Define the 4 types of machine guards - correct answer Fixed or permanent Interlocked - no guard machine will not run Adjustable - can be adjusted Self-adjusting - power saw Describe the operation of Emergency Stop Control - correct answer Presence sensing restraints: Photo electric, Radio frequency, Pressure sensitive mats Physical restraints: pullback Electromechanical restraints: safety trip, two - hand, gate Never move a cylinder with a attached - correct answer regulator the cylinder valve when connecting a regulator - correct answer Slightly open Cylinders with regulators attached should be stored chained in a(n) - correct answer upright position Keep oxygen tanks minimum of from flammable material - correct answer 20 feet Do not use acetylene over .......or boom! - correct answer 15psi Describe 4 types of ladders - correct answer Straight, Step or A-frame, Extension, Multi- purpose Describe a ladders load rating - correct answer Type III - light duty - 200 lbs. Type II - medium duty - 225 lbs. Type I - heavy duty - 250 lbs. Type IA - Xtra heavy duty - 300 lbs. Type IAA - special duty - 375 lbs. Steam, hydraulic, spring tension, and compressed gases are all examples of - correct answer dangerous energy Ground fault protection ensures that hand tools - correct answer have protection from electric shock Line breaking procedures should include de-energizing lines, testing prior to start up, and - correct answer all valves are closed and locked out using lockout/tagout procedures After a regulator is installed on an oxygen cylinder, the cylinder valve should always be The highest load rating a ladder may have is - correct answer Type IAA Presence sensing is one type of - correct answer emergency stop control The procedure by which each person places his/her own lock on a piece of equipment before performing work on it is called - correct answer The components NOT usually used to prevent entry into a machine during operation are - correct answer regulators and valves The is the part of a personal fall arrest system that attaches to the building structure - correct answer lifeline A(n) interlock physically prevents a machine's operation when the guard is out of place - correct answer mechanical A(n) machine guard prevents a machine from turning on if the guard is not in place - correct answer interlocked A pneumatic lockout/ tagout uses a to prevent use - correct answer lockable valve Which agency suggests that a worker inspect and test all equipment, assuming all to be energized until proven deenergized? - correct answer OSHA A ladder should extend at least (feet) above its point of contact with the roof. - correct answer 3 If an operator does not test equipment after it is locked out - correct answer they should be retrained Working areas at 6 feet or higher require - correct answer fall protection Stamps on the body of compressed gas cylinders indicate - correct answer the safety test date Define rigging - correct answer Rigging is the act of securing a load Riggers use ropes, chains, and slings 60 When using an extension ladder, the distance the foot of the ladder is set from the house should be aboutthe height of the extension - correct answer 1/4 to be injured. 63 When is the greatest chance for coming in contact with a blood-borne pathogen? - correct answer Contact with bodily fluids while administering first aid. Good Communication is essential to a workplace. To verify that the receiver has understood the message you should... - correct answer Have the recipient rephrase what was said in their own words. What color code is commonly used to indicate where radiation is present? - correct answer Black on Yellow Threshold limit Value - correct answer The airborne concentration of material to which most persons can be exposed to day after day without adverse effects. Ergonomics - correct answer The science of designing and arranging things people use to make them safe and efficient. MSDS - correct answer Material Safety Data Sheet Flammable liquids - correct answer Liquids having a flashpoint below 100*F Combustible Liquids - correct answer Liquids having a flashpoint above 100*F PPE - correct answer Personal Protective Equipment DOT - correct answer Department of Transportation When a hazardous situation is discovered it is best to... - correct answer Eliminate the hazard completely. Gas fires are what type of fire - correct answer Class B Acceptable number of air hoses that can cross a walkway - correct answer Zero How high must a guardrail be? - correct answer 42 inches OSHA citations should be posted for how long? - correct answer Three days or until abated. File Card - correct answer The proper device to clean a file. LOTO - correct answer Lock Out/Tag Out Most common bloodborne pathogen is... - correct answer Hepatitis B virus (HBV) BBP - correct answer Bloodborne Pathogen 64 Time Management - correct answer Art of setting and achieving goals or plans on a schedule Team - correct answer Any group of people linked in a common purpose Team Building - correct answer The process of establishing and developing a greater sense of collaboration and trust between team members. Teamwork - correct answer Concept of people working together cooperatively. Cross Functional Team - correct answer A team made up of a group of people with different expertise. A silvery liquid that emits an extremely toxic vapor - correct answer Mercury Two types of fit testing for respirators - correct answer Qualitative and Quntative Disposable PVC Ear Plugs - correct answer Cylindrical pieces of foam stamped out from a sheet. Productivity - correct answer Measure of how efficiently goods are produced Tariff - correct answer Tax on imported goods. Civil Rights Act - correct answer States US employers are prevented by law from discriminating on the basis of race, color, national origin, sex or religion. Best way to ensure quality is... - correct answer Prevent problems before they happen. Number of people employed in manufacturing is about - correct answer 14 million Three engineering safety controls - correct answer Ventilation systems, machine guards and circuit breakers Dust Mask - correct answer A simple covering for the lower part of the face. Communication - correct answer An exchange of information through listening, speaking, reading and writing. Intranet - correct answer An internal computer network for employees and authorized users. SMART goals - correct answer Specific, Measureable, Achievable, Relevant and Time based. MSSC Safety 67 Continuous flow layouts are used only when low volumes of different parts must be produced. Is this statement TRUE or FALSE? - correct answer False Sometimes the shipping and receiving areas can be at opposite ends of the plant to be more efficient. Is this statement TRUE or FALSE? - correct answer True he International Organization for Standardization (ISO) 9000 is designed to do what? - correct answer Improve quality and production is the process of converting raw materials into finished goods. - correct answer Manufacturing The human resources department is primarily responsible for what? - correct answer Attracting and retaining qualified employees The three Fs of product design are form, fit and . - correct answer Function The Sender needs to understand that miscommunication is the normal state of the communication process, especially the first attempt. Is this statement TRUE or FALSE? - correct answer True Who is responsible when the communication process fails? - correct answer Both parties to the process Which of the following is a strength of spoken communication? - correct answer Allows for instant feedback While listening, the Receiver should . - correct answer suspend judgement Which of the following describes a type of psychological noise? - correct answer Thinking someone isn't smart enough to understand Which of the following is a strength of written communication? - correct answer Creates a record Communication is a process by which we assign and convey meaning in an attempt to create shared what? - correct answer understanding In the communication model, what degrades the message accuracy? - correct answer noise Which of the following is a weakness of electronic communication? - correct answer Doesn't transmit emotional content What's the single largest obstacle in the way of effective communication? - correct answer Always thinking miscommunication is the other person's fault 68 Which of these is a weakness of written communication? - correct answer no immediate feedback Who initiates the communication process? - correct answer the sender Which of the following is NOT a part of an "I" statement? - correct answer Accusation What is the special responsibility of the Receiver? - correct answer to not make negative assumptions What is the process that helps you choose a language the Receiver will understand? - correct answer Filtering When the Receiver is fully involved and taking full responsibility for the success of the communication process, she is engaged in what? - correct answer Active listening You should listen closely and try to catch all the speaker's verbal mistakes. Is this statement TRUE or FALSE? - correct answer False What is the most important responsibility of the Sender? - correct answer Soliciting feedback Noise can interfere with the message. Is this statement TRUE or FALSE? - correct answer Trues Which of the following is a strength of electronic communication? - correct answer Large amounts of information can be transmitted very fast What do we mean when we say a message has been encoded? - correct answer It has been converted into symbols we can see or hear While the Sender is speaking, the Receiver should - correct answer Focus on content After you've finished listening, you should . - correct answer Ask the Sender for clarification The Receiver's decoding job is easier than the Sender's encoding job. Is this statement TRUE or FALSE? - correct answer True Communication begins with the formation of an idea. Is this statement TRUE or FALSE? - correct answer True The emotional content of a message should be ignored. Is this statement TRUE or FALSE? - correct answer False