MSSC Safety Assessment Exam Questions and Answers 2024, Exams of Nursing

Download MSSC Safety Assessment Exam Questions and Answers 2024 and more Exams Nursing in PDF only on Docsity! 1 MSSC Safety Assessment Exam Questions and Answers 2024 1. An customer is a person or organization that receives services or productsin exchange for compensation.a) Internalb) Externalc) In- housed) Departmental - correct answer External 2. Improving external customer satisfaction is the main objective of . a) Customer service department.b) Retired employeesc) Maintenance departments) HR departments. - correct answer customer service 3. Vendors could be considered what type of customer?a) Mainb) Substantialc) Internald) External - correct answer external 4. Customer satisfaction should always be the first objective considered whendeveloping .a) Vendorsb) New or improved productsc) Teamworkd) Training matrix - correct answer new or improved products 5. The of the product describes the features requested for the product toerform the tasks for which it was intended.a) Formb) Functionc) Costd) Utilization - correct answer function 6. Product designers should always consider the effects of tooling design and costuring . a) Prototype developmen t b) Process capability studiesc) Team kickoff meetingsd) Maintenance of a machine - correct answer prototype development 7. Product design teams should provide an environment that encourages . a) Criticize other team members at any timeb) Add their design ideas freely 2 c) Attend meetings whenever they are availabled) Report team meetings to the boss - correct answer Add their design ideas free 8. Teamwork, concurrent engineering, tools and techniques are needed in order tomake .a) Product introductionb) Salesc) Product scam prevention effortsd) Safety tests - correct answer Product introduction 9. Engineers working with manufacturing to become aware of tooling limitations andother problems that may increase production time and cost is an example of . a) Brainstormingb) Product analysisc) Concurrent engineeringd) Production processing - correct answer Concurrent engineering 10. is a design methodology that designs features into the product that makesit cheaper to manufacture, while maintaining its ability to perform its intended function.a) Design for Ma ufacturing and Assembly (DFMA)b) Design Criteria and Performance (DCP)c) Design, Manufacture, Deliver (DMD)d) Design for Production and Performance (DPP) - correct answer Design forManufacturing and Assembly (DFMA) 11. to be successful must be tied to the company's business plan.a) Team goalsb) Donations to the community) The stock marketd) Cross-Training assignments - correct answer team goals 12. A team should develop a spending plan as part of their decision making process . a) to ensure that they do not exceed the amount of money allocated to the projectb) to ensure that they use all the money allocated to the projectc) in case hey are auditedd) because it is a requirement of all teams - correct answer to ensure that they do notexceed the amount of money allocated to the project 13. Supervisors should set measurable objectives to have a way to .a) Eliminate the need to review employeesb) Limit the number of employees who can receive a bonusc) Have good performance criteria for review of employee performanced) Have a way to collect data to satisfy management reports - correct answer Havegood performance criteria for review of employee performance 5 27. Which type of customer service information stored in a database could help toimprov roduct quality? . a) concerns customers have with specific problemsb) customer ordersc) customer banking informationd) customer addresses. - correct answer concerns customers have with specificproblem s 28. When a customer service agent answers the phone, they should try to answerbetween the .a) second and the fourth ringb) third and the fifth ringc) first and the second ringd) fourth and the fifth ring - correct answer second and the fourth ring 29. Which of the following is not used as a problem analysis tool? .a) Brainstormingb) Shipping Manifestc) Cau e and effect diagrams) Root cause analysis - correct answer shipping manifest 30. In a team, the is the one who will stimulate or guide the group to think ofideas .a) facilitatorb) recorderc) presidentd) sup rvisor - correct answer facilitator 31. involves every employee in the company continually looking forways to improve processes, and eliminate wasteful actions.) Concurrent engineeringb) Continuous improvementc) Custo r serviced) Product development - correct answer continuous improvement 32. Reaching a means that although the chosen solution may not be thefirst choice of everyone on the team, each member supports that solution as a viableoptio n.a) impassb) majorityc) milestoned) consensus - correct answer consensus 33. To be successful in achieving a goal, must be capable of bringing people together, motivating them and finally focusing them in the right direction. a) Quality worker 6 b) Leaderc) vendord) maintenance worker - correct answer Leader 34. One method used by to get a team started in the right direction is tosequence the start up activities.) A team leaderb) a vendorc) An outside consultantd) Top management - correct answer A team leader 35. A team leader is responsible for setting up internal quality audits .a) The team is not spending too much moneyb) The teams increased pay rate is justifiedc) Production rates have increasedd) Proc ures are in place and being followed - correct answer Procedures are in placend being followed 36. The specific tasks an employee will be required to perform are described in. a) Company newsletterb) Job descriptionsc) Em loyee evaluationsd) Machine operation manuals - correct answer job descriptions 37. Project management should include enable team leaders on otherprojects to identify availability of potential team members.a) Guarantee of long term work for team membersb) Planned release of personnel as the project comes to an endc) Record of underperforming team membersd) Planned transfer of unused funds to other teams - correct answer Planned release ofpersonnel as the project comes to an end 38. Cross-training increases an employee's value to the company because they haveadditional skill and . a) Are eligible for increased payb) Shorter work periodsc) A better understanding of related job functionsd) Can demand more benefits. - correct answer A better understanding of related jobfunction s A training matrix or database that contains a list of employees and their specific skills . a) Is an invasion of privacyb) Is used by HR for payrollc) Should be sold to telemarketers 7 d) Should be used to assign people to jobs in areas where they already contain therequired skills - correct answer Should be used to assign people to jobs in areas whereth y already contain the required skills 40. Communicating is important when training employees.a) At th appropriate levelb) Loudlyc) In writingd) In multimedia - correct answer At the appropriate level 41. An average worker's productivity would be included in .a) His or her time reportb) J b standards descriptionc) Calculation of break timesd) Job Safety Analysis - correct answer Job standards description 42. Demonstrating the skills and abilities learned is a common component of a(n). a) Orientation programb) Apprentice programc) Qu lity circle meetingd) Team kickoff meeting. - correct answer Apprentice program 43. Companies have a better ability to match workers to specific job needs if they use. a) Statistical Process Controlb) Cross- trainingc) Sensitivityd) Be ter background hiring checks - correct answer Cross- training 44. In today's competitive markets, processes and people are constantly changing,resulti in a large need for .a) Unskilled workersb) Trainingc) Decreased qualityd) Longer cycle times - correct answer Training 45. An employee will receive an update to their training record to reflect theirc rtification when . a) Forklift training is completedb) Forklift training is startedc) New employee training is completedd) Packaging training is completed - correct answer Forklift training is completed 46. The equipment manufacturer is often the best source of .a) Training on a new piece of equipment 10 c) Visuald) Concurrent - correct answer Visual 60. When team members reach a significant point in their work to improve a process, itis called a .a) Signature turning pointb) Milestonec) Turn for the worsed) Starting point - correct answer Milestone 61. A is used to establish a baseline measurement for evaluation of theprocess .a) Metricb) Pinnaclec) Pro ss chartd) Production schedule - correct answer Metric 62. Data results are required to be made available to employees who participate in teambuilding exercises.a) Team building exercisesb) Environmental testsc) Holiday activitiesd) Fire drills - correct answer Environmental tests 63. When circumstances at work create a dangerous situation, you should .a) Not proceed until the dangerous situation is eliminatedb) Proce with the utmost care) Ensure that personal protective equipment is usedd) Apply for hazardous duty pay. - correct answer Not proceed until the dangeroussituation is eliminated 64. What should a worker do if a paint filtering system breaks down and paint is beingblown out on top of the roof?a) The system should be shut down.b) The system can be safely run until the maintenance team arrives.c) The employees should be notified - correct answer The system should be shut down. 65. Everyone in the workplace is responsible for . a) SPC analysisb) Product inspectionsc) Understanding JIT guidelinesd) Accid nt prevention - correct answer Accident prevention 66. is the federal agency that publishes and enforces safety and health regulations for companies in the United States. a) OSHA 11 b) FDAc) FCCd) FICA - correct answer OSHA 67. Taken corrective action based on safety regulations from employees will. a) encourage employees to report safety suggestions.b) pr vent employees from reporting safety suggestions.c) increase the overall cost of the product.d) reduce the amount of rework. - correct answer encourage employees to report safetysuggestion s. 68. OSHA stands for .a) Occasionally Suppliers Have Accidentsb) Occupational Safety and Health Administrationc) Office of Safe Housing Authorityd) Office of Safety & Hazardous Areas - correct answer Occupational Safety and HealthAdministrati on 69. You should immediately report to reduce the possibility of othercomplication s.a) Low production ratesb) On-the-job injuriesc) Suggestions for changes in Holiday rulesd) Interest in changing jobs - correct answer On-the-job injuries 70. Supervisors andor safety committees should be made aware of possibleim rovements in ergonomics.a) Cost overrunsb) Only items that do not get people in troublec) possible improvements in ergonomics.d) U clean areas - correct answer possible improvements in ergonomics 71. New employees or contractors should be instructed in proper evacuationprocedure sa) In case they forget their access passesb) to ensure that they can exit the facility safely in case of an emergency.c) Unless they work in a safe aread) Only if they didn't receive this instruction at their previous place of employment -correct answer to ensure that they can exit the facility safely in case of an emergency 72. Human caused injuries may be broken down further into two sub- categories and accidental.a) Intentionalb) Carelessnessc) Threatening 12 d) Hostile - correct answer Hostile 73. Zero tolerance is a typical company policy to address .a) Absenteeismb) Violent behaviorc) S fety violationsd) Vacation abuse - correct answer Violent behavior 74. An assessment of safety and environmental compliance is requiredwhen .a) Making repairsb) installing new equipmentc) h ring contractorsd) packaging equipment for shipment - correct answer installing new equipment 75. If you notice an employee acting in a manner that jeopardizes the safety of others,and you do not feel comfortable approaching that person, you should tell yourcoworkers to approach the person.a) Report the person to a supervisor immediatelyb) tell your coworkers to approach the personc) eport the actions to a supervisor at the end of the shiftd) write a note and leave it at the person's workstation - correct answer Report thep rson o a supervisor immediately 76. An employee should perform an immediate emergency shutdown of their machineand evacuat the building if . a) An evacuation alarm goes off whether or not there is a sign of dangerb) An evacuation alarm goes off and there is clearly a sign of dangerc) An evacuation alarm goes off and there is no sign of danger) Th weather service issues a sever weather warning - correct answer An evacuationalarm goes off whether or not there is a sign of danger 77. Operating procedures would normally be found in .a) Work training manualsb) Equipment manualsc) SOP manualsd) Emergency manuals - correct answer Work training manuals 78. Which of the following should be done when a new or different machine is installed?a) A lockout\ tagoutb) A job safety analysisc) An environmental testd) An MSDS report - correct answer A job safety analysis 79. Every person in the company is responsible for .a) Supervision of other employees 15 93. OSHA conducts inspections for a number of reasons, which are categorized into fivepriority levels according to their severity. A Priority one indicates .a) Employee complains of alleged violations or unhealthy conditionsb) Immi ent danger- a danger that may cause death or serious physical harm.c) After any accidental death, or when an accident causes five or more employees to beinjure d) Follow-up To ensure that a noted imminent hazard has been removed from theworkplace - correct answer Imminent danger- a danger that may cause death or seriousphysical harm 94. Potential hazards associated with equipment should be identified when . a) The engineer does not know what he\she is doingb) Bidding on jobsc) new equipment is being designed for a process.d) Id ntifying cost of labor - correct answer new equipment is being designed for aproces s 95. is the cause of many industrial accidents.) Carelessnessb) Sabotagec) Re workd) Adherence to outdated safety requirements - correct answer Carelessness 96. Hearing protection includes ear plugs, canal caps and .a) Headphonesb) Ear muffsc) Head bandsd) Ear wraps - correct answer Ear muffs 97. When working under equipment or personnel, .a) Head protection is neededb) Ey protection is neededc) Th use of fall arrest equipment is requiredd) Ent ring plant production areas is prohibited - correct answer Head protection isneede d 98. Welding creates a bright light that can damage the . a) Eyesb) Earsc) Faced) Hands - correct answer Eyes 99. Safety glasses with side shields should be used when working with a foradditional eye protection.a) A grinding wheelb) Computers 16 c) A screwdriverd) Other people - correct answer A grinding wheel 100. A should be worn to protect the face from splashes or flying particles.a) We ding maskb) Gogglesc) Fac shieldd) Safety glasses - correct answer Face shield 101. Personal protection devices, such as safety glasses and welding helmets, shouldb inspected .a) For an ASTM ratingb) For EPA compliance) To ensure that they are not damaged and have a proper fitd) Bi-monthly - correct answer To ensure that they are not damaged and have a properFIT 102. To protect the eyes from welding flash, welders must use .a) Safety glassesb) Welding helmetc) Hard hatd) Welding curtain - correct answer Welding helmet 103. Safety glasses with side shields should be worn with for additional eyeprotectio n.a) Sunglassesb) Sh ded lensc) Ear plugsd) A welding helmet - correct answer A welding helmet 104. are similar to safety glasses except they provide a tighter fit.a) Face shieldsb) Canal caps) Welding masksd) Goggles - correct answer Goggles 105. A certification from a physician is required before .a) Using air breathing apparatusb) Working out on a treadmill at the company fitness centerc) Operati g a conveyord) Working in confined spaces - correct answer Using air breathing apparatus 106. OSHA has set permissible noise level at decibels for an eight- hour period.a) 60b) 40c) 90 17 d) 120 - correct answer 90 107. OSHA provides regulations to limit the .a) Exposure to noiseb) Number of hours an employee can workc) Speed of machinery in the plantd) Waste products that can go in a sewer - correct answer Exposure to noise 108. In areas where noise levels are excessive, should be utilized.a) Robotsb) Safety glassesc) Hearing protectiond) Whi e oise - correct answer Hearing protection 109. Earplugs should be replaced when they are no longer .a) Covered by the warrantyb) Pliablec) Rigidd) Inflexible - correct answer Pliable 110. are cylindrical pieces of foam stamped from a foam sheet.a) Disposable polyurethane foam plugsb) Disposable PVC foam plugsc) Banded ear plugsd) Ear muffs - correct answer Disposable polyurethane foam plugs 111. The first step in inserting a foam earplug is to . a) Roll and compress the plug between your thumb and forefingerb) Wet it slightlyc) Press it firmly into the ear canald) Flatten the plug with the heel of your hand - correct answer Roll and compress theplug b tween your thumb and forefinger 112. wounds are caused by narrow sharp objects penetrating deep into theskin tissue.a) Cutb) Abrasionc) Punctured) Chemical - correct answer Puncture 113. Screwdrivers are a frequent cause of injury to .a) Handsb) Eyesc) Legsd) Ears - correct answer Hands 20 128. OSHA defines air as oxygen-deficient if it contains less than percent oxygen .a) 20.2b) 15.8c) 28d) 19.5 - correct answer 19.5 129. Before workers work in areas that require , they should have a medicalexam to determine if they have a pre-existing health problem.a) Safety glassesb) Ear plugsc) Respiratorsd) Ha d hats - correct answer Respirators 130. An employee should not enter a confined space that has an oxygen level less than. a) 17 percent b)20 percent c 19.5 percentd) 80 percent - correct answer 19.5 percent 131. A respirator only covers the nose and mouth of the user.a) Q arter- maskb) Half- maskc) Full- maskd) Hood - correct answer Quarter- mask 132. respirators purify the air by filtering the air to reduce the concentration ofsubstances such as dusts, mists and fumes.a) Particulate removingb) Vapor orGas Removingc) Atmosphere- supplyingd) Self-Contained - correct answer Particulate removing 133. When working in areas that have extreme respiratory conditions, such as aconfined space with toxic fumes, a apparatus should be used.a) HEPA filterb) Disposable maskc) Self-contained breathing apparatusd) Full mask - correct answer Self-contained breathing apparatus 134. To check for leaks on a half-mask respirator when inhaling, cover the with the palms of your hands.a) Exhalation portb) Cartridgesc) Directional valve 21 d) Sides of the mask - correct answer Cartridges 135. A class C fire is one that consists of burning .a) Exotic flammable metalsb) Live electrical lines or equipmentc) Paper, wood and rubberd) Chemicals - correct answer Live electrical lines or equipment 136. fires are considered Class C fires.a) Pape r b)Woodc Electricald) Smokeless - correct answer Electrical 137. Open flames should not be used in a dust area because of . a) Cleanlinessb) Sanitationc) Poss ble ignition or explosiond) Clogs breathing apparatus - correct answer Possible ignition or explosion 138. To allow for proper fire protection, which of the following is important? . a) Air hoses properly storedb) Door ways are closed and paths be clear) Safety manuals be availabled) Windows be closed - correct answer Door ways are closed and paths be clear 139. To avoid potential fires, combustible materials must be kept a minimum of feet from any potential ignition sources.a) 100b) 35c) 10d) 65 - correct answer 35 140. In an area that consistently contains dust, or other combustibles you should. a) Use kerosene heatersb) Allow smokingc) Allow use of flames or other ignition sourcesd) Remove all sources of ignition - correct answer Remove all sources of ignition 141. In the event of a fire, it is important to .a) Panicb) Maintain a clear path to the exitc) Prop fire doors open to make getting people out a faster processd) Store combustible materials in the stairwell, away from the fire - correct answerMaintain a cl ar path to the exit 22 142. To prevent fire hazard, the following action should be taken. . a) Keep new rags nearvyb) Wipe up water spills promptlyc) Clean metal chips from a machined) Dispose of rags promptly - correct answer Dispose of rags promptly 143. An odor is added to so that it is detected easier.a) Natural gasb) Oxygenc) Cleaning fluidsd) Paint - correct answer Natural gas 144. The dates and charge on the fire extinguishers should be checked . a) During the yearly fire system inspectionb) When the fire alarm control panel (FACP) is repairedc) Wh n performing a weekly inspection of fire systemd) When inspecting the fire sprinkler system - correct answer When performing a weeklyinspection of fir system 145. A person should work on a live electrical circuit .a) Neverb) Only when it is believed safe to do soc) Whenever it is convenientd) Always - correct answer Never 146. A fire extinguisher operates by removing the fuel, heat, or oxygen from the fire.. a) TRUEb) FALSE - correct answer TRUE 147. Someone throws a cigarette into a trash can and the contents of the can catch onfire. The employee that notices the fire should . a) Sound the alarmb) Drag the trash can outsidec) Attempt to extinguish the fire with a Type 3 fire extinguisherd) Place the lid on the trash can to smother the fire - correct answer Sound the alarm 148. When a small fire is noticed near a cabinet of flammable materials you should first . a) Remove the flammable materials to a safe placeb) Run to the nearest phone to call for helpc) Sound the alarmd) Put it out with a portable fire extinguisher - correct answer Sound the alarm 25 166. Cold water is the best treatment for . - correct answer minor burns 167. If a person has swallowed a chemical you should . - correctanswer call 911 or poison control and tell them what chemical was taken 168. To treat a minor burn you . - correct answer should run the burnunder cold water 169. The first thing to do when treating someone for electric shock the first thing you should do is . - correct answer remove the source of the electric shock 170. When responding to a workplace accident do not .a) Look for clues that caused the accidentb) Ask bystanders for helpc) Put yourself in danger) Call 911 - correct answer Put yourself in danger 171. A safety officer should place by the telephones in case they areneeded .a) Vendor's telephone numberb) Financial officer's telephone numberc) Em gency telephone numbersd) Team leaders' telephone numbers - correct answer Emergency telephone numbers 172. An eyewash station is required within a 10 second walk of workers who use. a) Acids or caustics on a daily basis) Cutting toolsc) Packaging materials or metald) Any type of machinery - correct answer Acids or caustics on a daily basis 173. A suitable eyewash station should provide continuous water flow for at least. a) 10 minutes b)15 minutes c) 30 minutes d) 40 minutes - correct answer 15 minutes 174. Em rgency showers and eyewashes must be available where are used.a) Basesb) Fluidsc) Caustics or acidsd) Power tools - correct answer Caustics or acids 175. If a worker gets a caustic chemical in his or her eyes, what is the first action thatshould be taken? . 26 a) Call the safety managerb) Look up the MSDS sheetc) Flush eys with waterd) Call a doctor - correct answer Flush eys with water 176. Tetanus is a possible result from .a) Puncture wounds from a nailb) Broken bonesc) S cond hand smoked) Sprains - correct answer Puncture wounds from a nail 177. If you have even a minor accident at work, you should .a) Contact your supervisor immediatelyb) Cont ct the company managementc) Contact human resourcesd) Contact OSHA - correct answer Contact your supervisor immediately 178. Keeping your workbench clean and following all safety rules are essential to . a) Qualify for the weekly bonus) Proper SPC proceduresc) Ensure FCC complianced) Maintaining a safe work area - correct answer Maintaining a safe work area 179. Ergonomics guidelines help create a well-designed work setting that will . a) Increase machine reliabilityb) Increase the market share of the productc) Reduce worker fatigued) Reduce non-compliant parts - correct answer Reduce worker fatigue 180. A worker should clean up a small spot of liquid on the floor immediately if the liquids . a) Oilb) Caustic chemical) Radioactived) Explosive - correct answer Oil 181. Which of the following situations is considered a safety hazard in the plant?a) Maintain operating at maximum speedb) Oil spots on the floor.c) Pallet with boxes stored on itd) Workstation with wear on the work surface. - correct answer Oil spots on the floor 182. Oil spots should be cleaned .a) Immediatelyb) Within 24 hours 27 c) By Hazmat teamsd) By maintenance people only - correct answer Immediately 183. To prevent a worker from being injured in a fall, .a) Training on proper falling should be providedb) O l and water spots should be wiped up immediatelyc) The worker should wear protective paddingd) First responders should be immediately available - correct answer Oil and waterspots should be wiped up immediately 184. Pedestrian walkway areas that need to be cleanable should not have . a) Handrailsb) Painted surfacesc) Linesd) Added traction - correct answer Added traction 185. Mirrors help make a safe pedestrian walkway by .a) Aiding in backing vehiclesb) Reflecting light into dark areasc) Helping control blind spotsd) Allowing workers to check their clothing - correct answer Helping control blind spots 186. A wet floor is a common cause of .a) Fall accidentsb) Reduced machine productivityc) Employee illnessd) Forklift skid accidents - correct answer Fall accidents 187. A worker should use pedestrian walkways and doors when .a) To keep from getting lostb) When forklifts are operating in the areac) To meet OSHA requirementsd) To reach your destination in the least time - correct answer When forklifts areopera ing in the area 188. It is especially important that employees stay within marked pedestrian aisles whenwa king through a plant if . a) Machines are operating at peak efficiencyb) Forklifts are being usedc) Trucks are docked at the shipping department) There are many people walking through the plant - correct answer Forklifts are beinguse d 189. Safe work are a means of ensuring all precautions have been taken when a worker has to perform tasks in a situation that may endanger his or her health. 30 203. Using your legs when lifting objects will help prevent injuries.a) Backb) shoulderc) Neckd) Foot - correct answer Back 204. While moving a load, turning at the waist will .a) Reduce the amount of time requiredb) Provide good exercisec) In rease the chance of back injuryd) Help balance the load - correct answer Increase the chance of back injury 205. To protect your back during lifting, you should place your feet shoulder width apart,and then grasp and lift the object.a) Bend at the waistb) Place one knee on the groundc) Squat down with your feet on either side of the objectd) Bend at the knees - correct answer Bend at the knees 206. A platform with a height above 10 feet requires .a) Four feet high railingsb) A non-slip surfacec) A handrail and toe boardd) A caution sign and handrail - correct answer A handrail and toe board 207. Scaffolding may be tied off on which of the following? a) A heavy machineb) A trussc) Water pipesd) Forklifts over ½ ton - correct answer A truss 208. Safety features on manlifts include , automatic brakes, and emergencyshutoff s.a) Welded seamsb) Belt tensioning devicesc) Chainsd) Guard railing - correct answer Guard railing 209. To operate a high lift, a worker must be a .a) Supervisorb) Trained within 3 months of operationc) A qualified operatord) All of the above - correct answer A qualified operator 210. A power tool's operation manual generally contains information about the . 31 a) Age of the toolb) Teardown and repair instructionsc) Safe y and operation rulesd) Cost of the tool - correct answer Safety and operation rules 211. A hazardous material may be defined as any material that .a) Creates a dangerous situationb) Harms a person, property or the environmentc) Causes paind) Poses no serious health hazard - correct answer Harms a person, property or theenvironme nt 212. The idea that each person has the right to know about the hazardous substanceswith which they work is written in .a) The Hazardous Communication Standardb) The Right to Know Lawc) The Hazardous Material Handling and Safety Actd) The Constitution - correct answer The Hazardous Communication Standard 213. Hazardous material training should include which of the following? .a) Statistical data collectionb) His gram operationc) JIT trainingd) How to read MSDSs - correct answer How to read MSDSs 214. A vehicle is overloaded when .a) The weight is shifted too far to the frontb) The weight is placed too highc) It carries too much weighd) It is at its capacity - correct answer It carries too much weigh 215. should not be placed near an ignition source because it is explosive.a) Propaneb) Oxygenc) Argond) Neon - correct answer Propane 216. A physical hazard resulting from a substance that may spontaneously combustwhen exp sed to air is called .a) Flammableb) Pyrophoricc) Compressed gasd) Explosive - correct answer Pyrophoric 217. A(n) is any organic compound containing two joined oxygen atoms.This substance is highly explosive and sensitive to shock. 32 a) Oxidizerb) Explosivec) Organic peroxided) Flammable - correct answer Organic peroxide 218. A is a chemical that has been scientifically proven to cause acute orchronic health problems to the exposed person.a) Physical hazardb) Health hazardc) Biological hazardd) Ra ioactive chemical - correct answer Health hazard 219. A(n) is a labeling system designed to quickly and accuratelyidentify hazardous materials.a) DOTb) MSDSc) Hazardous Communications Standardd) Hazardous material identification system - correct answer Hazardous materialidentification system 220. The labeling system was designed to help firefighters in the event of anmergenc y.a) DOTb) NFPA c) NCPA d) UN - correct answer NFPA 221. The red diamond on the NFPA identification label represents .a) Reactivity levelb) Health hazard levelc) Flammability leveld) Personal protection required - correct answer Flammability level 222. An internationally recognized number assigned to a chemical for identificationpurposes s called the . a) United Nations Identification Numberb) International Standards Organization Numberc) United Parcel Service Tracking Numberd) Vendor Identification Number - correct answer United Nations Identification Number 223. In the United States, the requires placards representing theclassification of hazards on board a truck transporting hazardous materials.a) C ntral Intelligence Agencyb) Department of Transportationc) De a me t of Social Servicesd) Department of Agriculture - correct answer Department of Transportation 35 c) To place liability on the employee in case of hazardous chemical spillsd) Every 3 months - correct answer To reduce the employee's risk of hazardousmaterial exposure 238. The first step in safety handling hazardous chemicals is to .a) To know the hazards about the chemical you are handlingb) Protect yourself from exposure to the chemical) Protect the environmentd) Pr tect yours and others property - correct answer To know the hazards about thechemical you are handling 239. If a large quantity of liquid is spilled into a sanitary sewer, the worker that discoversit . a) Close off the sewer at the first junctionb) Take a water sample to determine the concentration levels) Ignore the problem to avoid getting co-workers in troubled) Notify their supervisor or team leader immediately so the appropriate authorities canbe c ntacted - correct answer Notify their supervisor or team leader immediately so theappropriate authorities can be contacted 240. A well ventilated area designed for storage is the best place to store . a) Office filesb) Used ragsc) Flammable materialsd) Spare parts - correct answer Flammable materials 241. It is especially important that proper labeling be used with all .a) Conveyorsb) Shipping palletsc) Hazardous waste containersd) Tool boxes - correct answer Hazardous waste containers 242. Hazardous materials of different types .a) Should be stored together neatly and in limited quantitiesb) Should be stored separatelyc) Should be placed on the shelf behind newer chemicalsd) Require no special accommodations - correct answer Should be stored separately 243. The Department of Transportation oversees the . a) Wearing of safety glasses in production areasb) Licensing of fork lift driversc) Adherence to proper sound levelsd) Transportation of hazardous materials - correct answer Transportation of hazardousmateria ls 36 244. The role of the is to provide a safe, efficient and accessibletransportation system to the American people.a) Department of Homeland Securityb) Fraternal Order of Policec) State Policed) D partment of Transportation - correct answer Department of Transportation 245. The materials loaded on to a truck and their potential hazards are identified by. a) Shipping manifestsb) Bill of materialsc) Check listsd) Routing sheets - correct answer Shipping manifests 246. The primary place to look for information regarding shipment of specific hazardousmaterials is the .a) Hazardous Materials Tableb) UPS Guide to Hazardous Material Shipmentc) The EPA Hazardous Material Shipment Guided) Hazardous and Toxic Chemical Guide - correct answer Hazardous Materials Table 247. A worker should not unload a truck .a) It is facing downhillb) It has been sitting more than six hoursc) They do not know the driver) They do not understand a placard on the truck - correct answer They do notundersta d a placard on the truck 248. Hazardous waste is a substance that is no longer wanted that meets the criteria ofa .a) Hazardous materialb) Explosive materialc) Saturated vapord) Flammable material - correct answer Hazardous material 249. To ensure safe transportation of hazardous materials, the EPA developedregulations jointly with the .a) OSHAb) DOTc) AFSO d) ATF - correct answer DOT 250. The advantage of ISO standards is that it provides a single set of guidelines thatshould be followed . a) across the continental United States b Europ an Union 37 c) worldwided) in the western hemisphere - correct answer worldwide 251. Many products cannot be disposed of using a trash compactor before sending to alandfill. These include: fluorescent light bulbs, spray cans containing all or some of theproduct, and .a) Paperb) Liquid dyesc) Metal soft drink cansd) Plastic bottles - correct answer Liquid dyes 252. Dead lead-acid batteries from cars, trucks or industrial vehicles such as forkliftsshould be .a) Thrown into a landfillb) Stored behind the businessc) Cut apart and disposed of in piecesd) Given to a battery recycler - correct answer Given to a battery recycler 253. Waste materials such as scrap metal in an open yard are a possible .a) Inventory problemb) Stor water contamination sourcec) Hazardous material problemd) Raw parts source - correct answer Storm water contamination source 254. Drains should be protected when unloading .a) Oilb) Soapc) Metald) food - correct answer Oil 255. The environmental coordinator .a) Works directly for the EPAb) Handles all requests for recyclingc) Should know the proper disposal procedures for waste materiald) Is always the leader of the plant's emergency response team - correct answer Shouldk o the proper disposal procedures for waste material 256. Regulations must always be followed when cleaning up .a) Small amounts of asbestosb) Small amounts of oilc) Any amount of greased) Any amount of water - correct answer Small amounts of asbestos 257. Safety guidelines do not permit to be removed by unauthorizedpersonne l.a) Fiberglass insulation 40 d) Window glass - correct answer Safety glass 272. A(n) machine guard prevents a machine from turning on if the guard isnot in place.a) Fixedb) Interlockedc) Adjustabled) Au omatic - correct answer Interlocked 273. A(n) interlock physically prevents a machine's operation when theguard is out of place.a) Hydraulicb) Electricalc) Mechanicald) Pneum tic - correct answer Mechanical 274. The components NOT usually used to prevent entry into a machine duringoperation are . a) Magnetic sensors and capacitive sensorsb) Regulators and valvesc) Limit switches and photocellsd) Guard and light curtains - correct answer Regulators and valves 275. Presence sensing is one type of .a) Emergency stop controlb) Interlockc) Guardd) Release system - correct answer Emergency stop control 276. Which agency suggests that a worker inspect and test all equipment, assuming allto be e ergized until proven de-energized? a) EPA b) OSHAc) UAWd) ANSI - correct answer OSHA 277. A lockout\tagout system . a) Prevents a piece of machinery from being energized while maintenance is beingperformed on itb) Allows unauthorizedc) Use f important machineryd) Allows use by only trained personnel - correct answer Prevents a piece of machineryfrom being energized while maintenance is being performed on it 278. The procedure by which each person places his\her own lock on a piece ofequipment before performing work on it is called . 41 a) OSHA lockoutb) L ckout tagou t c) Lockoutd) Tagging out - correct answer Lockout 279. Working areas at 6 feet or higher require .a) Fall protectionb) Two people working togetherc) Ladderd) Lockout tagout - correct answer Fall protection 280. You should never because it might cause damage.a) Operate a machine at peak rated speedsb) Use compressed air to clean clothing) Clean with waterd) Lubricate bearings on a regular basis - correct answer Use compressed air to cleanclothin g 281. As a safety precaution, which of these should be chained to a rigid fixture?. a) A compressed gas cylinderb) A forkliftc) A drill pressd) A welder - correct answer A compressed gas cylinder 282. One or more hoses crossing a main walkway .a) Are not acceptableb) Are permissible if they are taped downc) Must be rated to withstand being run over by a fork lift without rupturingd) Mus be color coded to indicate the material they contain - correct answer Are notcceptabl e 283. If an operator does not test equipment after it is locked out .a) It does not matter because the lockout prevents energizing the powerb) The circuit will not operatec) They should apply a tag saying sod) They should be retrained - correct answer They should be retrained 284. Line breaking procedures should include de-energizing lines, testing prior to start-up and .a) Filling oil tanksb) Adding quick connects) Correct color codingd) All valves are closed and locked out using lockout\tagout procedures - correct answerAll valves are closed and locked out using lockout\tagout procedures 42 285. The is the part of a personal fall arrest system that attaches to thebuilding structure.a) Shock absorberb) Dec leration devicec) Lifelined) Harness - correct answer Lifeline 286. Ground fault protection ensures that hand tools .a) Receive the correct currentb) Have a protection from electric shockc) Do not exceed the proper loadd) Are economical to operate - correct answer Have a protection from electric shock 287. When using an extension ladder, the distance the foot of the ladder is set from thehouse should be about the height of the extension.a) 1\4b) 1\2c) 1\3d) 2\3 - correct answer 1\4 288. When using a cutting tool, always .a) Cut towards the body) Cut across the bodyc) Cut away from the bodyd) Cut with both hands - correct answer Cut away from the body 289. The 3 prongs of a 110-volt power tool's cord perform what purpose? .a) Two of them conduct electricity and the third holds the plug in the outletb) Two of them are for AC current and the third is used for DC currentc) One is hot, one is neutral and one is the cheaterd) On is the hot, one is the neutral and one is the ground - correct answer One is thehot, one is the neutral and one is the ground 290. A ladder should extend at least feet above its point of contact with the roof.a) 1 ½b) 3c) 6d) 0 - correct answer 3 291. Gloves and safety glasses are necessary when working with .a) Sharp or rough sheet metalb) Office equipmentc) Hammersd) Slippery materials - correct answer Sharp or rough sheet metal 292. It is acceptable to remove another employee's lockout lock . 45 d) Deactivating the circuit breaker - correct answer Using lockout procedures 306. Stamps on the body of compressed gas cylinders indicate .a) Replacement costsb) Temperature requirementsc) Expiration date) the safety test date - correct answer the safety test date 307. A person should always face the ladder .a) With no exceptionsb) Unless the load being carried requires them to lean back against the ladder forsuppo rtc) Unless the ladder is at an angle greater than 15 degrees) Unl s it is a locking-type ladder - correct answer With no exceptions 308. A bucket should be used to .a) Carry finished partsb) Remove trashc) Carry toolsd) Transfer tools up and down a ladder - correct answer Transfer tools up and down aladde r 309. Interrupting the power circuit at the motor disconnect is the only reliable way to. a) Satisfy OSHAb) Safely ground a motorc) Turn off a motord) L ck out a motor - correct answer Lock out a motor 310. The highest load rating a ladder may have is . a) Type IIb) Type IAc) Type IAAd) Type A - correct answer Type IAA 311. The document that identifies chemicals and sets limits for their use is called a . a) OSHA safety data sheetb) Hazardous material data sheetc) Material Safety Data sheetd) Chemical safety data sheet - correct answer Material Safety Data sheet The use of eye protection and proper electrical grounding are important when. a) Using power toolsb) Working with hammers 46 c) Flyingd) Painting with enamel - correct answer Using power tools 313. When using a power tool .a) Make sure all guards are in placeb) D feat or remove the guards if necessaryc) Modify the tool to suit your needsd) Unplug it first - correct answer Make sure all guards are in place 314. A single pry truck can be used to move a load .a) A great distanceb) A short distancec) Up a steep sloped) Through uneven terrain - correct answer A short distance 315. You should always know the of any load you are going to move.a) Weightb) Costc) Originationd) Manufacturer - correct answer Weight 316. When inserting a pry truck under a load, the lip of the pry truckshould . a) Engage the load for half its' lengthb) Be clamped firmly to the loadc) Be greased to allow it to slip under the loadd) Engage the load as far as possible - correct answer Engage the load as far aspossibl e 317. is the act of securing a load to prepare it for a lifting operation.a) Riggin g b)Shorin g c Jibingd) Traversing - correct answer Rigging 318. Attachment devices such as are used to connect the load to thesling and the sling to the lifting device.a) Pressure fittingsb) Eyebolts and shacklesc) Socket head cap screwsd) Flanges - correct answer Eyebolts and shackles 320. The force created on a sling as the angle of a sling's legs decrease.a) Increaseb) Decreasec) Remain the same 47 d) Cancel out - correct answer Increase 321. When attempting to lift a long I-beam, use at least strap(s) that is (are) placed . a) One, 10 percent as wide as the beam) Two, placed on the endsc) Two, placed equally from the centerd) Two, close together - correct answer Two, placed equally from the center 322. In which of the sling arrangements shown is sling 1 experiencing the greatest load.- corr c answer Second example 323. When is it OK to use a hoist to lift something that weighs more that the rating on ahoist? a) When it does not exceed5 percent of capacityb) Neverc) When the load is lifted carefullyd) When it does not exceed 10 percent of capacity - correct answer Never 324. Do not leave a load while the hoist is unattended.a) Si ti g on crib blocks) Secured to a palletc) At ached to the slingd) Suspended - correct answer Suspended 325. The safety devices on an electric hoist include both mechanical and electricalprotectio n.a) Overloadb) Gear reductionc) Phasingd) Reving - correct answer Overload 326. A(n) crane is mounted between two overhead runways.a) Boomb) Jibc) Overheadd) Gantry - correct answer Overhead 327. Cranes can only be operated by a operator.a) Safety engineerb) Fork lift truck driverc) Supervisord) C rt fied crane operator - correct answer Certified crane operator 328. All load hoist\movements must be .a) Smoothly without jerking or abrupt movements 50 Feedback is most effective when it: - correct answer addresses problems that ariseimmed ate ly Define the 5 Classes of Fire: - correct answer Class A Wood, Paper, Cloth, Plasticass B Grease, Oil, Chemicalslass C Electrical Cords, Switches, WiringClass D Combustible Switches, Wiring, MetalsClass K Fires in Cooking Appliances Involving Combustible Oils/Fats Describe the Fire Extinguisher Symbols: - correct answer Class A Green TriangleCl ss B Red SquareClass C Blue Circlelass D Yellow Decagon Describe the 3 conditions needed for fire: - correct answer Fuel, Oxygen, Heat Three examples of engineering controls are: - correct answer ventilation systems,machine guards, and circuit breakers According to one government study, an employee with less than one year of experienceis: - correct answer 40% more likely to be injured A simple covering for the lower part of the face is known as a: - correct answer dustmas k OSHA recommends that hot work be done in special areas where there are noflamm ble r combustible materials. If these materials are present, the permit requiresthat hot work be done: - correct answer at least 35 feet away from them The Hazardous Material Identification System rates health, flammability, and physicalhazard categories. On such a scale, a high level of danger is indicated by: - correctanswer the number 4 When oxygen and acetylene cylinders are stored together, there must be a solid barrierwall or a distance of: - correct answer at least 20 feet between them Miscommunication on the job can have serious consequences. All of the following couldbe caused by miscommunication except. A. wasted materials B. customer satisfactionC. wasted time D. quality problems: - correct answer B. customer satisfaction A major cause of mistakes in manufacturing is: - correct answer lack of communicationbetwee shifts Define the 3 team roles: - correct answer leader, contributor, encourager 51 Each team goal should be SMART. What does the acronym describe: - correct answerspecific, measurable, achievable, relevant, time based The effectiveness of teams depends on cooperation among members with differentskills and work styles. In order for the team to be effective, its members need to focuson: - c rre t answer completing the task and building positive relationships Teams can use several strategies to reach a decision. They key point of a consensusdecision i that: - correct answer team members support the decision even if they arenot completely satisfied The goal of conflict resolution is to: - correct answer find a permanent solution to apecific problem If you are assigned to train someone else, it is important to: - correct answer recordeverything that you do The final step of on-the-job training is: - correct answer following up over time to be surehe task was learned External customer refers: - correct answer to the person or business who buys theproduc t Internal customers include all of the following, except: - correct answer consumers ofthe product Some tools require frequent calibration against a standard. This process is generallyrequi ed for: - correct answer any type of test equipment One precaution, to minimize the risk of explosion when power tools must be used, is to only: - correct answer pneumatic power tools Photoelectric sensors detect obstructions in the path of a beam of light. These sensorsare frequently as part of a: - correct answer trip device A number of different maintenance programs are used in manufacturing plants. One ofthese, which ocuses on cooperation between operators and maintenance specialists, isknown as: - correct answer total productive maintenance A job safety analysis (JSA) is one way to determine what safety information is neededby quipment operators. A JSA is normally the responsibility of: - correct answer a teaminvolved in production operations and maintenance Is a design methodology that designs features into the product that make itcheaper to manufacture while maintaining its ability to perform its intended function: -correct answer Design for Manufacturing and Assembly (DFMA) 52 Define the five step development process: - correct answer Forming, storming, norming,performing, transforming What is Kaizen: - correct answer Continuous improvement. Involves Every Employee,Impr v Processes/Eliminate Waste, Leads to Few Defects/Improved Productivity How to answer a customer service call: - correct answer Answer Call Between 2nd and4th ring, Greet Customer, Speak Clearly, Ask Their Name, Be Knowledgeable, AvoidHold, Treat Customer Well, Do Not Hang Up Too Quickly Product design teams should provide an environment that encourages team memberso : - correct answer Add their design ideas freely Engineers working with manufacturing to become aware of tooling limitations and otherproblems that may increase production time and cost is an example of : -correct answer concurrent engineering Promoting competition among teams or departments : - correct answer Isnot a reason to set measurable team goals OSHA standard must be available to workers who: - correct answer attend OSHArequired training Define andon lights: - correct answer they signal the condition of a process Communicating is important when training employees. - correct answer atthe appropriate level When is the best time to offer safety-related training to employees? - correct answer Atnew employee orientation An average worker's productivity would be included in - correct answer jobstandards description Documentation on the quality of a training session - correct answer is notrequire d What does the acronym OSHA stand for: - correct answer Occupational Safety andHeal h Act (Administration) What is the purpose of OSHA: - correct answer Govern Safe Practices at Non-Governmental WorkplacePr tect Employee from Unsafe Work Conditions 55 An employee should not enter a confined space that has an oxygen level less than- correct answer 19.5% are formed when a solid, such as a metal, is heated above its boiling pointand then conde sed i cool air. - correct answer Fumes A respirator only covers the nose and mouth of the user - correct answerquarter- mask To check for leaks on a half-mask respirator when inhaling, cover the withthe palms of your hands. - correct answer cartridges Define Lock Out / Tag Out - correct answer a process used to prevent machines fromst rting or eleasing energy The only person to remove the tag (LOTO) is - correct answer the person whoinstalled it Eyewash stations should contain enough water to provide a continuous flow for at least- correct answer 15 minutes The three main components of an electrical lockout/tagout are: - correct answerlock,hasp,ta g fires are considered Type C fires - correct answer Electrical To avoid potential fires, combustible materials must be kept a minimum of feet from any potential ignition sources. - correct answer 35 When responding to a workplace accident do not - correct answer putyourself in danger A paper fire can be safely extinguished using a Class fire extinguisher -correct answer A To prevent fire hazard, the following action should be taken. - correct answer Dispose ofrags promptly The dates and charge on the fire extinguishers should be checked - correct answer when performing a weekly inspection of fire system A CO2 fire extinguisher is used for which type of fire? - correct answer Electrical A class C fire is one that consists of burning - correct answer live electricallines or equipment 56 Licensure or certification is required - correct answer to enter a confinedspac e Because of toxic vapors, use of a breathing apparatus - correct answer isrequired when working in identified confined spaces Safe work are a means of ensuring all precautions have been taken when a worker has to perform tasks in a situation that may endanger his or her safety or health - correct answer permitsA platform with a height above 10 feet requires - correct answer a handrailand toe board Achieving a match between the worker, task, tools, and environment is called- correct answer worker- task fit Pedestrian walkway areas that need to be cleanable should not have - correct answer added traction Which device of the following requires a certified welder and recertification of the devicea ter th weld? - correct answer pressure rated devices Scaffolding may be tied off on which of the following? - correct answer A truss Define a Hazardous Material and Explain Its Importance - correct answer Any solid,liquid, or gas that may harm a person, property, or the environment Describe Three Categories of a Physical Hazard - correct answer FlammabilityExplosivenes sChemical reactivity Describe Ten Categories of Health Hazards - correct answer CarcinogenToxic Reproductive toxinIrrita ntCorrosiv eSensitize rHepatoxin (liver)Nephrotoxin (kidney)Neurtoxin (nervous system) Describe the NFPA Hazardous Material Identification System - correct answer DiamondShape dBlue - Health hazardRed - FlammabilityYellow - Instability 57 White - Special Hazards Describe the DOT Hazardous Material Identification System - correct answer UnitedNations Identification Number, Packaging and Quantity Restrictions HazardClass ficatio nProper name and Packaging and shipping instructions Class 1: ExplosivesClass 2: GasesClass 3: Flammable LiquidsClass 4: Flammable SolidsClass 5: OxidizersClass 6: Poisonous and InfectiousClass 7: Radioactive MaterialsCl ss 8: Corrosiveslass 9: Miscellaneous Define the NPCA Hazardous Material Identification System - correct answer Blue -Health HazardsRed - FlammabilityOrange - Ph sical HazardWhite - Personal Protection Define a Material Safety Data Sheet (MSDS) - correct answer Document that providespecific information about a substance Describe Five Lubricant Storage Rules - correct answer Store in a clean orderly mannerP otect from environmentPrevent fireFir suppression equipmentPersonnel Safety Describe Four Methods Used to Recycle Lubricants - correct answer Gravity separationStrainin gFilterin gCentrifug e The materials loaded onto a truck and their potential hazards are identified by- correct answer shipping manifests A is a chemical that has been scientifically proven to cause acute or chronic health problems to the exposed person - correct answer health hazard The identifies chemicals and sets limits for their use - correct answerMSDS 60 When using an extension ladder, the distance the foot of the ladder is set from the house should be about the height of the extension - correct answer 1/4 After a regulator is installed on an oxygen cylinder, the cylinder valve should always be - correct answer opened all the way to prevent leakage around the valveThe highest load rating a ladder may have is - correct answer Type IAA Presence sensing is one type of - correct answer emergency stop control The components NOT usually used to prevent entry into a machine during operation are- correct answer regulators and valves The is the part of a personal fall arrest system that attaches to the buildingstructure - correct answer lifeline A(n) interlock physically prevents a machine's operation when the guard isout of place - correct answer mechanical A(n) machine guard prevents a machine from turning on if the guard is notin place - correct answer interlocked A pneumatic lockout/ tagout uses a to prevent use - correct answerlockable valve Which agency suggests that a worker inspect and test all equipment, assuming all to beenergized un il proven deenergized? - correct answer OSHA A ladder should extend at least (feet) above its point of contact with theroof. - correct answer 3 If an operator does not test equipment after it is locked out - correctanswer they should be retrained The procedure by which each person places his/her own lock on a piece of equipment before performing work on it is called - correct answer lockout tagout Working areas at 6 feet or higher require - correct answer fall protection Stamps on the body of compressed gas cylinders indicate - correct answerthe safety test date Define rigging - correct answer Rigging is the act of securing a loadRiggers use ropes, chains, and slings 61 Describe 6 steps to size rigging components - correct answer Determine center ofgravity - symmetrical/asymmetricalDetermine weight of loadResolve force componentsDetermine breaking strengthApply efficiency factorApply design factor Describe 4 types of cranes - correct answer Boom crane - mobile and transportedOverhea dJib crane - one structural legGantry crane - supported by legs Describe 5 types of sling arrangements - correct answer VerticalU Choker, sling and doubleBasket, single and doubleBridle, 2,3,and 4 leg Forklift operators should keep vehicle length distance - correct answer 3 Observe a foot clearance with overhead wires - correct answer 10 If the load obscures your vision - correct answer drive in reverse When carrying load, forks always point the ramp - correct answer up When empty, forks always point the ramp for stability - correct answer down Before lifting a load with a forklift, the load should be - correct answer tiltedbac k The safety devices on an electric hoist include both mechanical and electrical protection. - correct answer overload Attachment devices such as are used to connect the load to the sling andthe sli g to the lifting device. - correct answer eyebolts and shackles Never a dead horse. - correct answer Saddle The forces created on a sling as the angle of a sling's legs decrease. -correct answer increase A(n) is a line consisting of a strap, chain or rope that is used to lift or pull aoad - correct answer sling 62 A(n ) crane is mounted between two overhead runways. - correct answeroverhea d A health hazard effecting the liver is called a: - correct answer Hepatoxin A health hazard effecting the kidney is called a; - correct answer Nephrotixin What is the only ladder that should be used on a construction site? - correct answerHeavy Duty Grade 1 Describe the construction of a wooden ladder. - correct answer Single piece of 2x4,maximum height of 16', no less than 15" apart Where do you nail the rungs on a wooden ladder? - correct answer Along the edge Guard rails are required at heights above: - correct answer 30 inches The heel of your boot should be to ensure ladder safety. - correct answer 1/2 inch Ladders made of what material should be used when working with electricity? - correctanswer Fiberglass (even wood can be slightly conductive) The fire extinguisher does not leave a harmful residue and is sometimes used onplan s or expensive computer equipment. - correct answer Halon A CO2 fire extinguisher is used for which type of fire? - correct answer Electrical The idea that each person has the right to know about the hazardous substances withwhich they ork is written in . - correct answer The Hazardous CommunicationStandar d MSSC Safety Practice Test What are the steps of a job safety analysis? - correct answer Document an itemizedsequ nce of job task,Identify the hazard of each task, Propose potential solutions toproblems and Prepare a list of potential problems What does NIOSH stand for? - correct answer Nation Institute for Occupational Safetyand Health OSHA - correct answer The federal agency concerned with the enforcement andregulation of safety regulations. The risk of injury for new employees is more or less likely than for those withexperience? - correct answer More likely. They are 40% more likely to be injured. 65 The major responsibility of the president or general manager is to . - correctanswer Set the vision and create a plan What historic event / period marked the beginning of the manufacturing boom in themid-to-la e 18th century (1700s)? - correct answer Industrial Revolution In the late 20th century (1900s), two major developments impacted advancedmanufacturing: quality/productivity tools AND . - correct answer computers Many of the products that we eat and drink are advanced manufactured products. Is thisstatement TRUE or FALSE? - correct answer True Expeditors report directly to the production control manager. Is this statement TRUE orFALSE? - correct answer True Engineers and plant managers can easily check on operations in their own plant, orhalfway around the world, due to advancements in . - correct answerCommunicatio ns Which of the following is an area NOT under the watch of administration personnel? -co rect answer Quality assurance A system that combines advanced technologies to make customized products for lessm ney and high quality is called manufacturing. - correct answerAdvanced Manufacturing The selection of a production area layout depends on . - correct answerThe type of product produced All-metal machine tools were developed in the first two decades of the 19th century(1800s), due to advances in iron founding and . - correct answer Steamedpowe r One of the advantages of incorporating computers into the manufacturing process isthat manufacturers can quickly adjust production schedules. Is this statement TRUE orFALSE? - correct answer True The advantage of a functional layout is the ability to cost effectively produce a narrowrange of high-volume products. Is this statement TRUE or FALSE? - correct answerTru e Advanced manufacturing increases competitiveness through the use of refined methodsand technology. Is this statement TRUE or FALSE? - correct answer True Line supervisors direct the in the making or assembling of the products. -correct answer Production operators 66 In general, operators can be separated into what two groups? - correct answer Thosewho set up the machine and those who operate the machine The quality assurance department monitors the production process to ensure thatproducts meet . - correct answer Customers Specifications Production equipment downtime is the company. - correct answer Verycostly to The origins of manufacturing can be traced back to the beginning of agricultureprod c ion, when humans no longer needed to be hunters and gatherers. Is thisstatement TRUE or FALSE? - correct answer True The QA department ensures that the products meet requirements as defined by who? -correct answer Customers Designers use computer software to run on designs to reduce cost anddevelopment time. - correct answer Simulations The functional manufacturing areas in a company will vary depending on its physicalsize and/or number of employees. Is this statement TRUE or FALSE? - correct answerFals e In the early 20th century (1900s), what industry caught the attention of business leadersd e to its disciplined effort to improve machinery and processes and roll out mass-produced products on assembly lines? - correct answer Automobile Advanced manufacturing does NOT serve the transportation, communications, ormedical industries. Is this statement TRUE or FALSE? - correct answer False manufacturing creates a product by adding material layer- on-layer. -correct answer Additive One of the most important assets of advanced manufacturing is the people who worktogether t develop the products. Is this statement TRUE or FALSE? - correct answerTru e teams are composed of employees from manufacturing, engineering, and marketing to ensure a product meets the customer's needs and can be economically manufactured. - correct answer DesignThe machines maintenance manager ensures that maintenance occurs only whennecessary. Is this statement TRUE or FALSE? - correct answer False 67 Continuous flow layouts are used only when low volumes of different parts must beroduced. Is this statement TRUE or FALSE? - correct answer False Sometimes the shipping and receiving areas can be at opposite ends of the plant to bemore efficient. Is this statement TRUE or FALSE? - correct answer True he International Organization for Standardization (ISO) 9000 is designed to do what? -c rrect answer Improve quality and production is the process of converting raw materials into finished goods. - correctanswer Manufacturing The human resources department is primarily responsible for what? - correct answerAtt a ing and retaining qualified employees The three Fs of product design are form, fit and . - correct answer Function The Sender needs to understand that miscommunication is the normal state of thecommunication process, especially the first attempt. Is this statement TRUE or FALSE?- correct answer True Who is responsible when the communication process fails? - correct answer Bothparties to e process Which of the following is a strength of spoken communication? - correct answer Allowsfor instant feedback While listening, the Receiver should . - correct answer suspend judgement Which of the following describes a type of psychological noise? - correct answerThinking someone isn't smart enough to understand Which of the following is a strength of written communication? - correct answer Creates record Communication is a process by which we assign and convey meaning in an attempt tocreate shared what? - correct answer understanding In the communication model, what degrades the message accuracy? - correct answern is e Which of the following is a weakness of electronic communication? - correct answerDoesn't transmit emotional content What's the single largest obstacle in the way of effective communication? - correctanswer Always thinking miscommunication is the other person's fault 70 A(n) customer is a person or organization that receives services orproducts in exchange for compensation. - correct answer External is a design methodology that designs features into the product that make it cheaper to manufacture while maintaining its ability to perform its intended function. - correct answer Design for Manufacturing and Assembly (DFMA)Product design teams should provide an environment that encourages team memberso . - correct answer Add their design ideas freely During a team meeting, any solutions to the problem being discussed that do not meetone r ore of the must-have criteria should be . - correct answerEliminate d is a technique teams use for generating as many ideas as possible. -correct answer Brainstorming To be successful, must be tied to the company's business plan. - correctanswer Team goals Teamwork, concurrent engineering, tools and techniques are needed in order to makeproductive. - correct answer Product introduction Product designers should always consider the effects of tooling design and cost during. - correct answer Prototype development Vendors could be considered what type of customer? - correct answer External Reaching a means that although the chosen solution may not be the firstc oice of everyone on the team, each member supports that solution as a viable option.- correct answer Consensus Teams should strictly enforce rules about to minimize conflict. - correctanswer Arguing Supervisors should set measurable objectives to . - correct answer Havegood performance criteria for review of employee performance To ensure that a team has meetings, rules for team behavior should beenforced. - correct answer Productive When a team is formed to tackle a problem, a . - correct answer Team kickoff meeting is held to get everyone up to speed on the task and meet each other Promoting competition among teams or departments . - correct answer Isnot a reason to set measurable team goals 71 In customer service, it is important to . - correct answer Look into thecustomer's problem, find a solution, and follow through Which type of customer service information stored in a database could help to improveproduct quality? - correct answer Concerns customers have with specific products A team should develop a spending plan as part of their decision making process. - correct answer To ensure that they do not exceed the amount of moneyallocated to the project In a team, the is one who will stimulate or guide the group to think of ideas.- correct answer Facilitator Improving external customer satisfaction is the main objective of . - correctanswer Customer service departments must know all the team roles - correct answer Team leader Customer satisfaction should always be the first objective considered when developing . - correct answer New and improved product When a team sets objectives that they wish to accomplish, care should be taken to ensure that these objectives are . - correct answer Measurable Company objectives and production goals are important pieces of data to a . - correct answer Self-directed work team When a customer service agent answers the phone, they should try to answer betweenthe . - correct answer Second and forth ring The of the product describes the features required for the product toerform the tasks for which it was intended - correct answer Function Engineers working with manufacturing to become aware of tooling limitations and otherproblems that may increase production time and cost is an example of . -correct answer Concurrent engineering Top level management must support a team for it to be . - correct answerSuccessf ul The first stage in a team development process is an awkward stage for the teammembers called . - correct answer Forming People working together discussing issues and making decisions are key elements of a. - correct answer Successful work group 72 Priority jobs should be discussed . - correct answer - At the beginning ofshift meetings An employee that is promoted . - correct answer Usually receives additionaltraining for the new position Operators should be given more training specifically related to the machine if whatoccurs? - correct answer The operator is not producing parts that meet specifications Documentation on the quality of a training session . - correct answer Is notrequire d When is the best time to offer safety-related training to employees? - correct answer Atnew employee orientation Companies often add production by adding another shift. If operators are hired for anew shift, what will be needed? - correct answer Training records of existing operators Project management should include a to enable team leaders on otherprojects to identify availability of potential team members. - correct answer Plannedrelease of personnel as the project comes to an end Cross-training increases an employee's value to the company because they haveadditional skills and . - correct answer A better understanding of related jobfunction s Companies have a better ability to match workers to specific job needs if they use . - correct answer Cross- training Measurable are important to the training process. - correct answerObjective s When team members reach a significant point in their work to improve a process, it iscalled a . - correct answer Milestone management presents the information about the production process in a visual format so that workers can use it to improve efficiency and promote safety. - correct answer VisualManufacturing companies use to save time and reduce cost of operation. -correct answer Training Job shadowing requires a employee that is being cross- trained to . - correctanswer Work closely alongside an experienced worker as their shadow 75 is a silvery liquid that when spilled emits an extremely toxic vapor into theair. - correct nswer - Mercury The primary place to look for information regarding shipment of specific hazardous materials is the . - correct answer - Hazardous Materials Table Hazardous materials of different types . - correct answer Should be storedeparatel y The role of the is to provide a safe, efficient and accessible transportation system to the American people. - correct answer Department of Transportation (DOT) Dead lead-acid batteries from cars, trucks or industrial vehicles such as forklifts shouldbe . - correct answer Given to a battery recycler Hazard information on a GHMIS label is represented by . - correct answerPictog ams, a hazard statement, and a signal word A hazardous material may be defined as any material that . - correctanswer Harms a person, property or the environment The identifies chemicals and sets limits for their use. - correct answer SDS A physical hazard resulting from a substance that may spontaneously combust whenexposed to air is called . - correct answer Pyrophoric A(n) is a labeling system designed to quickly and accurately identify hazardous materials. - correct answer Hazardous material identification system Used oil should be . - correct answer Collected by local environmentalservic e A is a chemical that has been scientifically proven to cause acute or chronic health problems to the exposed person. - correct answer Health hazard The emergency response team should be notified immediately if you observe a(n). - correct answer Hazardous material spill One of the simplest, but slowest methods of recycling oil is . - correctanswer Gravity separation The PEL (Permissible Exposure Limit) for exposure to hazardous substances are set by . - correct answer - OSHA The Department of Transportation (DOT) oversees the . - correct answerTransportation of hazardous materials 76 If safe handling information about a chemical cannot be found on its chemical label, itsshould be checked. - correct answer - SDS If a large quantity of liquid is spilled into a sanitary sewer, the worker that discovers itshould . - correct answer Notify their supervisor or team leader immediatelyso the appropriate authorities can be contacted A well ventilated area designed for storage is the best place to store . -correct answer Flammable materials To ensure safe transportation of hazardous materials, the EPA developed regulationsjoint y with the . - correct answer DOT SDS sheets contain information regarding first aid, the manufacturer, and properpersonal protection equipment for use. - correct answer - True In the United States, the requires placards representing the classification of hazards on board a truck transporting hazardous materials. - correct answer Department of TransportationRegulations must always be followed when cleaning up . - correct answer -Small amounts of asbestos Drains should be protected when unloading . - correct answer - Oil When storing lubricants, never . - correct answer Store lubricants with otherflammable materials Waste materials such as scrap metal in an open yard are a possible . -correct answer Storm water contamination source Hazardous waste is a substance that is no longer wanted that meets the criteria of a. - correct answer - Hazardous material The amount of exposure to a chemical without the unreasonable risk of injury is listedon the SDS as . - correct answer - TLV (Threshold Limit Value) A worker should not unload a truck if - correct answer They do notunderstand a placard on the truck An internationally recognized number assigned to a chemical for identification purposes is called the . - correct answer United Nations Identification Number An SDS sheet should be locked away in a file and only available to a worker undercertain conditions. - correct answer False 77 The materials loaded onto a truck and their potential hazards are identified by. - correct answer Shipping manifests Shipping manifests - correct answer 3 An employer is responsible for having an SDS sheet for every chemical that. - correct answer They manufacture, sell or use It is especially important that proper labeling be used with all . - correctanswer Hazardous waste containers The advantage of ISO standards is that it provides a single set of guidelines that shouldbe followe . - correct answer Worldwide The labeling system was designed to help firefighters in the event of anmergency. - correct answer NFPA The red diamond on the NFPA identification label represents the . - correctanswer Flammable level Employers should provide training in the use of personal protective equipment . - correct answer To reduce the employee's risk of hazardous materialexposur e Safety guidelines do not permit to be removed by unauthorized personnel.- correct answer Asbestos The reason that grease is not recycled like oil is because . - correct answerIt i not cost efficient- It is very difficult to remove the impurities- Both A and B lThe is a guideline published by the American Conference of Governmenta Industrial Hygienists and outlines how much of a particular chemical a worker can be exposed to without an unreasonable health risk. - correct answer Threshold Limit Value (TLV)The environmental coordinator . - correct answer should know the properdis osal procedures for waste material It is most important to clearly label the containers of material beforeshipping. - correct answer Flammable 80 If you notice a forklift truck driver operating the forklift while falling asleep, you shouldfirst . - correct answer Get them off the forklift An employee should perform an immediate emergency shutdown of their machine and evacuate the building if . - correct answer An evacuation alarm goes off whether or not there is a sign of dangerWhat is a symptom of drug and alcohol abuse? - correct answer Decreased productivity You should immediately report to reduce the possibility of othercomplications. - correct answer On-the-job injuries Every person in the company is responsible for . - correct answerPreventing unsafe conditions Zero tolerance is a typical company policy to address . - correct answerViolent behavior The company handbook usually contains policies on a wide variety of topics, including. - correct answer Safety regulations When circumstances at work create a dangerous situation, you should . -correct answer Not proceed until the dangerous situation is eliminated is the federal agency that publishes and enforces safety and healthregulations for companies in the United States. - correct answer OSHA The human resources department is the most common source of information about. - c rrect answer Appropriate behavior The should be informed if one of the contractors is creating or operating inan unsafe condition. - correct answer Project Manager An assessment of safety and environmental compliance is required when . - correct answer Installing new equipment Potential hazards associated with equipment should be identified when . -correct answer New equipment is being designed for a process Supervisors and/or safety committees should be made aware of . - correctanswer Possible improvements in ergonomics The team leader or supervisor should immediately be told of . - correctanswer Any industrial injuries 81 A walk-through safety inspection is performed by the company's . - correctanswer Safety Committee A safety team may decide a safety audit is required when . - correct answerA accident occurs involving an oil spill OSHA stands for . - correct answer Occupational Safety & HealthAdministrati on If you note that an air handling machine is making a noise you think might be abnormalwh t should you do? - correct answer Contact the maintenance department Taking corrective action based on safety suggestions from employees will . - correct answer Encourage employees to report safety suggestions When an alarm sounds, you should initiate emergency shutdown procedures andevacuate . - correct answer Immediately MSSC - Safety Safety guidelines do not permit to be removed by unauthorized personnel. Asbestos A CO2 fire extinguisher is used for which type of fire? Electrical The identifies chemicals and sets limits for their use. SDS When a small fire is noticed near a cabinet of flammable materials you should first . Sound the alarm Employers should provide training in the use of personal protective equipment To reduce the employee's risk of hazardous material exposure Threshold Limit Value (TLV) is described as The amount of exposure to a chemical without the unreasonable risk of injury To avoid potential fires, combustible materials must be kept a minimum of feet from any potential ignition sources. 35 The first step in handling hazardous chemicals is . To know the hazards about the chemical you are handing The HMIS is a labeling system developed by the NPCA and is represented by . Four colored bars; blue, red, orange, and white Which agency is responsible for ensuring the workplace is free from environmental hazards? OSHA 82 The labeling system was designed to help firefighters in the event of an emergency. NFPA Environmental test results must be Made available to employees or test subjects The primary place to look for information regarding shipment of specific hazardous materials is the . (This is not in the reading) Hazardous Materials Table You are going to remove some paint from a panel and are using paint stripper. If you cannot find safe handling information on the bottle, what should you do? Check the SDS A labeling system designed to quickly and accurately identify hazardous materials is what? Hazardous Material Identification System You should not unload a truck if You do not understand the placard on the truck Which of the following actions would best reduce fire hazards? Disposing of of rags promptly Coming back from lunch you noticed a co-worker accidentally spilled a barrel and its contents have spilled into the sanitary sewer. What should you do? Notify your supervisor or team leader immediately so the appropriate authorities can be contacted. The first step in safely handling hazardous chemicals is . To know the hazards about the chemical you are handling In an area that consistently contains dust, or other combustibles you should Remove all sources of ignition The emergency response team should be notified immediately if you observe a(n) Hazardous material spill Hazards that can cause bodily harm or injuries such as burns or irritation are classified as hazards. Physical In order for a fire to occur, three things must be present: Heat, fuel and oxygen Open flames should not be used in a dust area because of Possible ignition or explosion An odor is added to so that it is detected easier. Natural Gas A waste can containing papers is on fire. A fire extinguisher should be used to put the fire out. Type A Hazards that can cause an acute reaction, such as an allergic reaction or sudden illness, or a chronic effect are classified as Hazards. Health Exposure limits are an estimate of . The maximum volume and duration a worker may be safely exposed to a hazard 85 An electrical panel that is on fire requires the use of a class fire extinguisher. C A liquid chemical fire such as alcohol or gasoline would require the use of a class fire extinguisher. B Dimension requirements state that the minimum width between the rails on a straight ladder or section of an extension ladder must be . At least 12" In the event of a fire the safest response is to: Sound the alarm/Call 911 Taking corrective action based on safety suggestions from employees will . Encourage employees to report safety suggestions Which position should be responsible to know all of the team roles. A Team Leader Customer satisfaction should always be the first objective considered when developing what? New or improved products Supervisors and/or safety committees should be made aware of . possible improvements in ergonomics Company objectives and production goals are important pieces of data to a . Self-directed work team A walk-through safety inspection is performed by the company's . Safety Committee eople working together discussing issues and making decisions are key elements of a what? Successful work group Vendors could be considered what type of customer? External When a supervisor is aware of a personal argument between two employees, what should he/she do? Make sure there are no threats to an employee's safety The communication skills used by team members should include oral communication, listening skills, written comprehension, and . written communication What workplace situation is typically covered by a zero tolerance policy? violent behavior Customer service refers to the people and other resources a company devotes to: assisting customers You notice a failing filter on a paint booth, and paint is spraying onto the floor and surrounding areas. What should be your first action? Contact a supervisor or the environmental coordinator to have it shut down When every employee in the company is continually looking for ways to improve processes and eliminate waste in time and materials, it is called what? Continuous Improvement 86 You are the head of development at your company and are developing a new and improved product. What should be your primary consideration? Customer satisfaction As you are leaving work, you notice that an air handling machine is making a screeching noise you think might be abnormal. What should you do? Notify the maintenance department You noticed your coworker not wearing their safety glasses. What should you do? Give constructive input to your coworker to encourage good safety practice You can recognize a successful work group by observing that . The group discusses making decisions and solving problems together Improving external customer satisfaction is the main objective of . Customer service departments A project team is deciding to order lunch. They have several discussions and it comes down to pizza, subs, or Chinese. The team discusses the options and decides to order pizza. Pizza wasn't everyone's favorite choice, but all the team members did agree and support the idea to order pizza for lunch. This is an example of what type of decision making? Consensus A project team is deciding to order lunch. They have several discussions and it comes down to pizza, subs, or Chinese and they can't decide. The team leader decides to order Chinese food and doesn't take anyone's ideas into consideration. This is an example of what type of decision making? Authoritarian A project team is deciding to order lunch. They have several discussions and the three main choices are pizza, subs, or Chinese. They decide to hold a vote and pizza is the winner by a 52% majority. This is an example of what type of decision making? Democratic and Majority Rule You can recognize a team with a high performing team leader by observing that the team leader Makes decisions equally with other team members You are new to your company and still in training. While walking to a training meeting you notice a spot on the floor that might be oil. What should you do? Report the spot to a supervisor or manager When does communication occur? Communication occurs only when: The receiver receives and understands the message. In your company, you make Pinion gears for small engines. How would you know that you are having a problem with poor quality? You track increasing amounts of scrap A product is considered a quality product if it: Fulfills its use for a long time. Which is a step for successfully running a team? Forming a mission statement. When might a well-made product also be a quality product? When it: Satisfies customer needs. Quality processes contribute most to: Elimination of defects. 87 A lockout/tagout system . Prevents machinery from being energized while maintenance is being performed The three main components of an electrical lockout/tagout are . Tag, lock, hasp You should never because it might cause damage. Use compressed air to clean skin or clothing Presence sensing devices are one type of . Emergency stop control Effective training in air powered tools helps employees to . Avoid work hazards When working in an area that has extreme respiratory conditions, such as a confined space with toxic fumes, a should be used. Self-contained breathing apparatus The best way to de-energize electrical circuits prior to maintenance activities is by . Using lockout tagout procedures A respirator only covers the nose and mouth of the user. Quarter-mask Every person in the company is responsible for . Preventing unsafe conditions Adapting the work area to fit the person to reduce stress is called . Ergonomics When using pneumatic tools . Do not use compressed air to clean clothing or skin Carpal tunnel syndrome is caused by Repetitive movements Lockout/tagout is a procedure by which An authorized employee places his/her own lock on a piece of equipment before performing maintenance Plant personnel should receive training and have proper authorization before . Entering a confined space When performing a lockout/tagout procedure you should . Apply your own lock and test for power You are walking back from break and you notice a forklift operator falling asleep while operating the forklift , what should you do? Get them off the forklift Hazard analysis is a process used to reduce the risk of hazards to an acceptable level. Hazard analysis is also sometimes referred to as . Job safety analysis If the load obscures or blocks the view forward, the operator should . 90 To reduce unnecessary employee exposure to hazardous chemicals, employers should . Train employees to properly use PPE In addition to wearing a welding helmet, what PPE should you wear to provide additional protection? safety glasses with side shields Lockout Tagout . Depends upon a device to prevent equipment from being energized A circuit breaker has overloaded, what needs to be done before the circuit breaker is reset? Identify the cause of the overload You are working on a rush job that represents millions in revenue for the company. You need a hoist to lift a 2500 lb piece of equipment to finish the job on time and you don't have one. What should you do? Tell the boss you can't lift the equipment until you get a hoist with the proper rating You are about to begin a job when you notice a dangerous situation. What should you do? Do not proceed until the danger has been removed If you observe an employee forget to test a piece of equipment after performing a lockout tagout, they should be . Retrained in the lock out tag out process You are a pedestrian working in a factory where forklifts are operating. You should . Use marked pedestrian aisles and doors Which organizations typically sponsor apprenticeships Labor Unions What is a key element of an apprenticeship program? Demonstrating skills and abilities Lockout Tagout . Can have a hasp that allows more than one lock You are the supervisor of a new construction project on a tight deadline and a trained crane operator is not available. In order to meet the deadline the supervisor should . Find a trained crane operator After providing training on the new laser, what is the best way to ensure the workers can properly operate the machine? Have them demonstrate proper operation of the equipment As an employee, manager or president of a company, what is the best way you can determine if safety improvements are needed or if safety measures are working? Conducting regular safety walkthroughs When preparing to give training for new employees, the best way to ensure the training will be positive and effective will be to . Provide a clear statement of expectations for the training session What is required to be made available to all employees receiving OSHA required training? A copy of the relevant OSHA standard 91 You are the supervisor of a work team. Your team just received some safety training and after the training they came to you with suggestions on how to improve the training. What should you do? Give the suggestions to the safety representative or trainer You are a trained first responder in your company. You come to the scene of an employee who appears to be injured. What should you do? Ask another employee to call 911 and provide first aid. It important to report and track ongoing safety issues or concerns Until corrective action had taken place When preparing training materials it is important to . Communicate at a level appropriate to the audience What are important areas of concern during a routine housekeeping audit? Oil or water spilled on the floor You just gave your first training session to your employees. You reviewed the feedback after the training and many of the comments indicated that the training was boring. What should you do? Incorporate more interactive or hands-on activities into the training You just observed a coworker swallow a cleaning chemical. What should be your first response? Call 911 or emergency services A job safety analysis should be Reviewed on a regular basis MSSC Safety To be successful, must be tied to the company's business plan. - correct answer team goals he first stage in a team developm nt process is an awkward stage f r the teammembers called . - correct answer forming When a team sets objectives that they wish to accomplish, care should be taken to ensure that these objectives are . - correct answer measurable Reaching a means that although the chosen solution may not be the firstc oice of everyone on the team, each member supports that solution as a viable option.- correct answer consensus When a team is formed to tackle a problem, a . - correct answer team kickoff meeting is held to get everyone up to speed on the task and meet each other Promoting competition among teams or departments . - correct answer Isnot a reason to set measurable team goals Which of the following is not used as a problem analysis tool? - correct answer shippingmanife st 92 is a technique teams use for generating as many ideas as possible. -correct answer brainstorming Improving external customer satisfaction is the main objective of . - correctanswer customer service departments A(n) customer is a person or organization that receives services orproducts in exchange for compensation. - correct answer external Customer satisfaction should always be the first objective considered when developing . - correct answer new or improved products Teamwork, concurrent engineering, tools and techniques are needed in order to makeproductive. - correct answer product introduction Company objectives and production goals are important pieces of data to a . - correct answer self-directed work team In customer service, it is important to . - correct answer look into thecustomer's problem, find a solution, and follow through Which type of customer service information stored in a database could help to improveproduct quality? - correct answer concerns customers have with specific products Teams should strictly enforce rules about to minimize conflict. - correctanswer arguing Engineers working with manufacturing to become aware of tooling limitations and otherproblems that may increase production time and cost is an example of . -correct answer concurrent engineering Vendors could be considered what type of customer? - correct answer external In a team, the is one who will stimulate or guide the group to think of ideas.- correct answer facilitator Top level management must support a team for it to be . - correct answersuccessf ul is a design methodology that designs features into the product that make it cheaper to manufacture while maintaining its ability to perform its intended function. - correct answer Design for Manufacturing and Assembly (DFMA)When a customer service agent answers the phone, they should try to answer betweenthe . - correct answer second and the fourth ring 95 A machinist who has learned to weld has undergone . - correct answercross- training Demonstrating the skills and abilities learned is a common component of a(n). - correct answer apprentice program Clear statements of expectations are needed when . - correct answertraining employees In today's competitive markets, processes and people are constantly changing, resultingin large n ed for . - correct answer training To be successful in achieving a goal, a must be capable of bringing people together, motivating them and finally focusing them in the right direction. - correct answer leaderJob shadowing requires a employee that is being cross- trained to . - correctanswer work closely alongside an experienced worker as their shadow The training department is the typical source of information. - correctanswer Procedures and policy Manufacturing companies use to save time and reduce cost of operation. -correct answer training An organizational method for the production areas that groups together all the machinesat are ne ded to produce a part or a group of parts is called manufacturing. - correct answer cellular A training matrix or database that contains a list of employees and their specific skills. - correct answer should be used to assign people to jobs in areas wherethey already contain the required skills Communicating is important when training employees. - correct answer atthe appropriate level A good manager will attempt to develop a compromise between two workers who. - correct answer have developed a conflict Measurable are important to the training process. - correct answerobjective s One method used by to get a team started in the right direction is tosequence the start up activities. - correct answer a team leader 96 Priority jobs should be discussed . - correct answer at the beginning of shiftmeeting s An employee that is promoted . - correct answer usually receives additionaltraining for the new position An average worker's productivity would be included in . - correct answer jobstandards description When team members reach a significant point in their work to improve a process, it iscalled a . - correct answer milestone A team leader is responsible for setting up internal quality audits to verify that . - correct answer procedures are in place and being followedWhen is the best time to offer safety-related training to employees? - correct answer atnew employee orientation An employee will receive an update to their training record to reflect their certificationwhen . - correct answer forklift training is completed An employee should perform an immediate emergency shutdown of their machine and evacuate the building if . - correct answer An evacuation alarm goes off whether or not there is a sign of dangerAnyone who notices another employee engaging in an unsafe practice should. - correct answer Give constructive input to the employee to encouragegood safety practice When a supervisor is aware of a personal argument between two employees, whatshould h /she do? - correct answer Make sure there are no threats to an employee'ssafet y Every person in the company is responsible for . - correct answerPreventing unsafe conditions Data results are required to be made available to employees who participate in. - correct answer Environmental tests Supervisors and/or safety committees should be made aware of . - correctanswer possible improvements in ergonomics Everyone in the workplace is responsible for . - correct answer accidentpreventio n 97 An assessment of safety and environmental compliance is required when . - correct answer installing new equipment If you notice an employee acting in a manner that jeopardizes the safety of others, andyou do not feel comfortable approaching that person, you should . - correctanswer report the person to a supervisor immediately Operation procedures would not normally be found in . - correct answeremergency manuals The should be informed if one of the contractors is creating or operating inan unsafe condition. - correct answer project manager When an alarm sounds, you should initiate emergency shutdown procedures andevacuate . - correct answer immediately The human resources department is the most common source of information about. - c rrect answer appropriate behavior If you note that an air handling machine is making a noise you think might be abnormalwh t should you do? - correct answer Contact the maintenance department Zero tolerance is a typical company policy to address . - correct answerviolent behavior A safety team may decide a safety audit is required when . - correct answerA accident occurs involving an oil spill OSHA conducts inspections for a number of reasons, which are categorized into four priority levels according to their severity. A Priority 1 indicates . - correct answer Imminent danger - a danger that may cause death or serious physical harmis the cause of many industrial accidents. - correct answer Carelessness Everyone is responsible for . - correct answer accident prevention What should a worker do if a paint filtering system breaks down and paint is beingblown out on top of the roof? - correct answer The system should be shut down. What is a symptom of drug and alcohol abuse? - correct answer Decreased productivity Potential hazards associated with equipment should be identified when . -correct answer new equipment is being designed for a process The company handbook usually contains policies on a wide variety of topics, including. - correct answer safety regulations