NECI 911 Dispatch Certification Exam: 2024-2025 Actual Exam Questions & Answers, Exams of Logistics

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NECI 911 DISPATCH CERTIFICATION EXAM NEWEST

2024-2025 ACTUAL EXAM COMPLETE 80

QUESTIONS & CORRECT ANSWERS. GRADED A

9-1-1 Officer Role in Law Enforcement - ANS1. Obtain and verify pertinent information to ensure the safety of the officer, caller, others at the scene and the general public

2. Continue to gather pertinent information regarding situational changes from the collar and first arriving field units
3. Convey that information to other responding units
4. Maintain communications with the caller, if safely possible, until the arrivals of appropriate field responders
5. Use all available resources to further assist the field responders 9-1-1 Standard of Care - ANS1. policies and procedures
6. State and federal laws
7. Professional standards within the 9-1-1 profession American Disabilities Act (ADA) - ANSPeople with disabilities must have access to all facilities and must receive equal opportunity to use the facility An adequate water supply is accomplished by either... - ANS- fire hydrant attached to a water system, tanker trucks, or stand pipe system installed in a building

Automatic Location Identification (ALI) - ANSAn enhanced 911 service feature that displays where the call originated or where the phone service is billed. Automatic Number Identification (ANI) - ANSAn enhanced 911 service feature that shows the calling party's phone number on the display screen at the telecommunicator's terminal. Basic needs for fire services to meet its mission... - ANS- organization

• personnel
• training
• resources Battalion Chief - ANSCommand several fire stations and the company's house there. They are responsible for commanding officer fighting, life-saving, and fire prevention operations in an assigned district Breach - ANSPlaintiff must show defendants conduct fell below the standard of care required under the circumstances — example falling asleep at the wheel and hitting someone Call answering on 911 lines - ANSAll 911 lines at a primary PSAP shall be answered beginning with "911 where is your emergency?" — agencies may adopt a different standard but should publish the way all call callers to take the emergency lines Call processing techniques - ANSCourtesy and professionalism, call receipt, interviewing, controlling the collar, appropriate responses, and handle multiple calls

Captain - ANSCommands a fire company during an assigned shift in fire fighting, prevention, training, station maintenance and other related duties. They supervise the adherence to in support of policies and procedures and operating instructions of the fire department. Code of Ethics - ANSSet boundaries before any unwanted events occur computer-aided dispatch (CAD) - ANSA computer-based system designed to increase the efficiency and accuracy of Public Safety call handling and dispatching. This aid may range from a simple display of pertinent information on a screen, up to the actual selection and notification of field units by the computer. 911 systems may be interface with CAD systems. Constitution three branches - ANS1. Executive

2. Legislative
3. Judiciary Contract Law - ANSLegally binding exchange of promises or agreement between parties that the law will enforce Department of homeland security three primary methods of notification - ANS1. State Homeland security counterterrorism network
4. State emergency management offices broadcast email notification system
5. Statewide police information network

Deputy Chief - ANSPlans, coordinates and supervises operations of the operating divisions such as administration, training and communications. Battalion chief reports to the deputy chief Duty - ANSPlaintiff must show that the defendant owned a duty to the plaintiff to be careful — example can be a driver owing a pedestrian crossing a duty to conduct the car with reasonable care Ethics - ANSThe word originates from the Greek word "ethikos" meaning moral or showing moral character Family Law - ANSArea of law that deals with marriage, civil unions, domestic partners, abuse, legitimacy, adoption, abduction, divorce, custody, property settlements, visitation and awards Fire Chief - ANSChief administer officer and ultimately responsible for entire organization. Chiefs are appointed by the commissioners or city Council. Their job description begins with, able to leap tall buildings with a single bound... Fire Marshal - ANSAdministers the fire prevention division, conducts building inspections and forces the fire code and other related regulations. They supervise investigation of old buyers. Position is an officer but may be filled by a lieutenant captain or chief demanding on the size of the agency Fire personnel after the fire is out... - ANSOther fire fighter duties after fires out include salvage property, remove broken glass, pump out water, Pennelly building or remove smoke, check utilities to ensure they can be used, and look for clues of arson

Fire personnel between fire calls... - ANSDrills to improve teamwork, exercise, study territory, study new techniques, study property of new building material, maintain department vehicles, maintain firefighter equipment, maintain station, maintain living quarters, and maintain the grounds Fire personnel during the fire... - ANSRescue people and pets, distinguish fire, protect exposures Fire service battalion - ANSMade up of five stations and the companies that are quartered there Fire service Company station - ANSThe basic unit made up of equipment officers and firefighters commanded by an officer, captain or lieutenant Fire Service Districts - ANSDivision compromise in several battalions. This configuration is usually in larger communities and is commanded by a district chief Five alarm types include - ANSIntrusion, fire, smoke, carbon monoxide, & motion detection For federal requirements to use ICS include... - ANS1. National incident management systems (NIMS)

2. Superfund amendments and re-authorization act (SARA)
3. Occupational safety and health administration (OSHA)
4. State and local regulations

Four Components of Negligence - ANS1. duty to perform

2. Breach of duty
3. Proximate cause
4. Damages Full mobile number potability (FMNP) - ANSEquivalent term for mobile phones Gross Negligence - ANSWhen someone...

• deliberately neglects to perform their prescribed duty
• behaves in a manner contrary to established policy and procedure, training procedures or other laws, ordinances, rules or regulations Ineffective communications... - ANS- sender does not possess a clear idea of the message
• sender has a clear idea but it's not able to express it well
• receiver does not listen carefully
• receiver infers a different meaning than what was intended
• receiver fails to provide feedback Law Enforcement Operations - ANS- administration
• support services
• operation

liability - ANSLegal responsibility for an action Lieutenant - ANSCommands a fire company during an assigned shift in fire fighting, prevention, training, station maintenance and other related duties. They supervise the adherence to in support of policies and procedures and operating instructions of the fire department and perform other related duties as required. Local Number Portability (LNP) - ANSAbility to take an existing fixed line telephone number assigned by a local exchange carrier and reassign it to another LEC, while referring to the same physical connection Mission of fire services... - ANSRescue, protect exposures, confinement, extinguishment, and overhaul mobile number portability - ANSReferred to as WNP or WLNP. LMP sometimes extends to providers other than LECs; such as Internet phone companies Most important phase of an emergency call - ANSCall receiving, location of the emergency National 911 calling receiving standards: - ANSStandard One: answering time allocation — 90% of all 9-1-1 calls arriving at the PSAP shall be answered within 10 seconds Standard Two: Busy hour answering time allocation— during busy hours, 95% of all 911 calls should be answered within 20 seconds Standard Three: order of priority — all calls will be answered in the following...

• 911 and emergency 7/10 digit phone lines

• non-emergency lines
• Administration/internal phone lines National standard physical features - ANSDescribe the persons clothing from top to bottom National standard vehicle description - ANSColor, year of vehicle, make and model of vehicle, body style, any descriptive data, license plate number and year, state of license plate Negligence - ANSFailure to exercise the degree of care considered reasonable (under the circumstances) resulting in an unknown intended injury to another person Negligence is the result of... - ANSCarelessness, forgetfulness, and attentive, indifferent, and lax Non-Structural Fires include... - ANSVehicle fires, trains, airplanes, other Aircrafts, grass fires, others (garbage, grills, lumberyards, garages...) Nonverbal communications include... - ANSBody language, facial expressions, eye contact, objects and symbols Prima Facie Case of Negligence - ANS1. Defendant must have owned a duty to the plaintiff

2. Defendant must have breached that duty by failing to exercise do care defendants actions caused the harm
3. Defendants breach must have been the actual and proximate cause of the plaintiffs injuries
4. Plaintiff must have suffered actual harm to a person or property Property Law - ANSProperty designates those things that are commonly recognized as being the possession of a person or group. Important types of property include real property, personal property, and intellectual property Public Safety Answering Point (PSAP) - ANSAny location or facility at which 9-1- calls are answered either by direct calling, rerouting, or diversion. Red Flags in Calls - ANS- Motor vehicle stops when there are numerous occupants

• any mention of possible weapons
• vehicle or persons stopped when descriptions match those involved in earlier incidents Red Flags on Fire Calls - ANS- any life hazards — trapped/missing persons
• Hazardous material
• abandon or vacant buildings -arson Result of burnout includes... - ANSPersonality changes, physical illness symptoms, and emotional problems

Six signs of unmanage stress - ANSAgitation, increased activity, fast talking/walking, thought process disrupted, memory problems and repetitive thoughts or worries Six skills required during calls - ANSHearing, listening, diction, empathy, perception and intuitiveness Solutions to managing stress - ANSEducation, nutrition and fitness Standard of Care - ANSReasonable actions, under the circumstances, in comparison to the actions of others with similar training and direction in a given situation. Failure to meet the standard of care is a breach of duty and a component of negligence. Structure Fires include... - ANSResidential, industrial, institutions and commercial Tape B personality - ANSLive longer and happier. Characteristics include good listener, self satisfaction, seeks limited responsibility TDD Syntax for goodbye I'm hanging up now - ANS"SKSK" TDD Syntax for when you are done with your message and want a response from the other line - ANS"GA" TDD Syntax to finish the conversation - ANS"GASK"

TDD Syntax to indicate questions - ANS"Q or QQ" Telematics - ANSThe use of technological devices in vehicles with wireless communication and GPS tracking that transmit data to businesses or government agencies; some return information for the driver. The priorities of a fire fighter upon arrival at a fire scene are: - ANS1. Rescue — any victim that may be trapped by the smoke and or fire

2. Extinguishment — firefighters locate the source of the fire and begin to extinguish it
3. Exposures — the protection of adjacent structures The Role of the 9-1-1 Officer - ANS1. Determine the location of an emergency
4. Provide the most appropriate response
5. Provide for the safety of the responding personnel, caller, victims, and general public
6. Provide prearrival instructions to the caller
7. Maintain communications with the caller (if safe to do so) until field personnel arrive in life threatening situations Three basic elements of a Tele communication system are... - ANS1. Transmitter that takes information and converts it to a signal for transmission
8. A transmitter medium (copper wire, fiber optics, radio wave) over which the signal is transmitted
9. Receiver that receives and converts the signal back into usable information

Three phases of an emergency call - ANS1. The call receiving phase

2. Response phase
3. Pre-arrival phase Three primary purposes of the incident command system (ICS) - ANS1. Safety of responders and others
4. the achievement of tactical objects
5. the efficient use of resources Three types of law - ANS1. Constitutional
6. criminal
7. Civil Three types of TDD calls - ANS1. Recorded spoken announcement to the call taker that a TDD caller is being placed
8. Audible tones which quickly notify the call taker that a TDD call is being placed
9. Person using TDD or make a call that is perceived by the call taker as a silent, open line call - callers equipment doesn't recognize that the call has been answered until the call taker since a TDD response Tort Law - ANSMost likely to affect 9-1-1 personnel— is a negligence suit alleging a failure to meet a standard of care

Tort Law - ANSNegligence, nuisance, defamation, international thoughts, statuary towards, economic towards and competition law True or False: intent to harm is not required to prove negligence - ANSTrue Two Aspects of Ethics - ANS1. The ability to discern right from wrong, good from evil and proprietary from in-proprietary

2. The commitment to do what is right good and proper Two forms of interpersonal communication - ANSVerbal communications and nonverbal communications Two response modes in the phase of an emergency call - ANS1. Emergency response mode (lights&sirens)
3. Non-emergency response mode (no lights or sirens) Two special considerations for fire scene radio communications is that... - ANS1. Due to size and number of vehicles present, background noise interference may be excessive
4. The communications officer must remain especially a tentative to avoid missed or misunderstood transmissions Type A personality - ANSProne to heart attacks, ulcers, strokes. Characteristics include being aggressive or competitive, feels responsible, does more than one thing at a time

Values - ANSBelief, mission, goals or a philosophy that is really meaningful Values of a 911 Agency - ANSContinuous improvement, caller satisfaction, employee development, innovation, maximize utilization of resources, and commitment to the community Verbal communications include... - ANSPersonal one on one example telephone Lecture one to many example microphone Group many to many example teleconference Vicarious Liability - ANSA legal concept that holds someone liable for their actions and for the actions, inactions, errors and omissions of those employees they supervise Voice over Internet Protocol (VoIP) - ANSAllows users to travel anywhere in the world and still make and receive phone calls When fire personnel arrive at the fire... - ANSDetermine anyone in the building, identify sources of fire, identify unprotected exposures with potential to catch on fire, force way into burning structure, lay in connect hose line, select and attach nozzles, direct streams of water or chemicals onto the fire, & place ladders When handling multiple calls - ANSFirst caller to hold while the other line is answered. After first collars on hold, answer the second line. Immediately determine if the call on second line is an emergency. It's called on second line is an emergency of a higher priority than the first, continue processing that car if not explain to the second color that they are going to be placed on hold and that you

will return to them as soon as you have completed the emergency in progress. Put second car on hold and return to the first caller. Repeat the process as many times as necessary to insure that all incoming calls are answered properly and any emergency calls are handled immediately Who might be able to foresee harm - ANSA reasonable person