Organizational Culture and Innovation, Exams of Nursing

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MNG Exam Terms from WP + Book 3

1. Stories told about an organization's past accomplishments and heroes such as company founders are part of what is called the ____ culture. a. observable b. underground c. functional d. core - Answer -a. observable
2. Planned and spontaneous ceremonies and celebrations of work achievements illustrate how the use of _____ helps to build strong corporate cultures. a. rewards b. structures c. rites and rituals d. core values - Answer -c. rites & rituals
3. An organization with a strong culture is most likely to have a ____. a. tight, bureaucratic structure b. loose, flexible design c. small staff size d. clearly communicated mission - Answer -d. clearly communicated mission

4. Honesty, social responsibility, and customer service are examples of _____ that can become foundations for an organization's core culture. a. rites and rituals b. values c. subsystems d. ideas - Answer -b. values
5. Product innovations create new goods or services for customers, whereas ____ innovations create new ways of doing things in the organization. a. content b. process c. quality d. task - Answer -b. process The Kindle e-reader by Amazon and the iPad by Apple are examples of ____ innovations. a. business model b. social c. product d. process - Answer -c. product
6. Movie downloads by subscription (Netflix) and advertising revenues from Internet searches (Google) are examples of _____ innovations. a. business model b. social c. product d. process - Answer -a. business model
7. Green innovation is most associated with the concept of ____. a. observable culture b. core culture

c. sustainability d. skunkworks - Answer -c. sustainability

9. The innovation process isn't really successful in an organization until a new idea is _____. a. tested as a prototype b. proven to be financially feasible c. put into practice d. discovered or invented - Answer -c. put into practice
10. The basic purpose of starting a skunkworks is to _____. a. add more bureaucratic structure to the innovation process b. provide special space for people to work together and achieve innovation c. make sure that any innovation occurs according to preset plans d. give people free time in their jobs to be personally creative - Answer -b. provide special space for people to work together and achieve innovation
11. ______ change results in a major change of direction for an organization, whereas ___ change makes small adjustments to current ways of doing things. a. Frame-breaking; radical b. Frame-bending; incremental c. Transformational; frame-breaking d. Transformational; incremental - Answer -d. Transformational; incremental
12. A manager using a force-coercion strategy is most likely relying on the power of _____ to bring about planned change. a. expertise b. reference c. legitimacy d. information - Answer -c. legitimacy

13. The most participative of the planned change strategies is ______. a. negotiation and agreement b. rational persuasion c. shared power d. education and communication - Answer -c. shared power
14. The responses most likely to be associated with use of a force-coercion change strategy are best described as ____. a. internalized commitment b. temporary compliance c. passive cooptation d. active resistance - Answer -b. temporary compliance
15. When a change leader tries to deal with resistance by trying to co-vertly influence others, offering only selective information and/or structuring events in favor of the desired change, this is an example of _____. a. rational persuasion b. manipulation and cooptation c. negotiation d. facilitation - Answer -b. manipulation and cooptation At Argon Labs, management tolerates criticism. Which of the following is likely true? a. Argon Labs is dedicated to social entrepreneurship b. Argon Labs is accustomed to failure c. Argon Labs is an innovative organization d. Argon Labs is a source of disruptive innovation. - Answer -c. Argon Labs is an innovative organization. What is the best way to change an organizational culture? Embrace workplace spirituality so community is valued Employ a strong symbolic leader to inspire people to adopt the new culture

Change the socialization programs, so all the new hires will only learn the new culture Change the core values and reinforce them through words, symbols and actions. - Answer -Change the core values and reinforce them through words, symbols and actions. An organization that has a clear, well-defined, and widely shared culture among organization members is said to have what type of culture? passive strong organic weak - Answer -strong What is a distinguishing feature of reverse innovation? Ideas trickle down from higher levels of the organization or mature markets. Ideas trickle up from lower levels of the organization or emerging markets. Ideas trickle up from a salable product and end with a new idea. Ideas trickle down from a new idea and end with a salable product. - Answer -Ideas trickle up from lower levels of the organization or emerging markets Ex of product innovation: Hyperion streamlined information gathering and sharing to give customers a seamless experience on tour trips. Narvi developed a rechargeable portable generator with applications for both professional and recreational fieldwork. Kona Inc. charges customers small amounts for various upgrades in avatars and backgrounds rather than selling advertising on their chat service. Triton Enterprises invested in virtual meeting capabilities to allow more workers to telecommute. - Answer -Narvi Inc. developed a rechargeable portable generator with applications for both professional and recreational fieldwork. What is a difference between invention and innovation? Invention is a new product, and innovation is the result of new ideas Invention is something new, whereas innovation requires putting the novel idea or product into practice

Invention is the scientific term for a new idea, and innovation is the business term for a new idea Invention is something created, whereas innovation is a new process. - Answer -Invention is something new, whereas innovation requires putting the novel idea or product into practice Which of the following would be an example of a change leader's job during the refreezing process? minimize expressed resistance to change helping others to see that the current behaviors are not effective identifying and implementing corrective action applying performance-contingent rewards - Answer -applying performance-contingent rewards A green energy non-profit is wrapping up a project before its grant expires in 18 months. It needs to submit project proposals for additional grants now, which will require a lot of employee research and input. What is the best strategy to use as it considers which projects to pursue? direct force rational persuasion political maneuvering shared power - Answer -shared power When his small company shifted to PCs from Apple computers, Hank made sure that his staff received training on the new systems as well as leniency during the transition. This is an example of education and communication. facilitation and support. negotiation and agreement. participation and involvement. - Answer -facilitation and support Argon Labs wants to change their radiation safety procedures to ones that are more laborious and expensive, but that reliable data shows to be much more effective. Individual scientists will need to comply with the complicated protocol. What is the best strategy in this situation? shared power direct force rational persuasion

political maneuvering - Answer -rational persuasion Product v Process Innovation? A process inn. is a new business plan, whereas a product innovation is a new or improved good or service. A process inn. is a new recipe or formulation, whereas a product innovation is a new or changed idea that reduces carbon footprint. A process inn. is a better way of doing things, whereas a product innovation is a new way for firms to make money. A process inn. is a better way of doing things, whereas a product innovation is a new or improved good or service. - Answer -A process inn. is a better way of doing things, whereas a product innovation is a new or improved good or service. How is strategic human resource management different from human resource management? SHRM is focused on determining how human resources can implement the company's vision. SHRM is focused on the tactics of using human resources. SHRM is focused on the details of the utilization of human resources. SHRM is focused on implementing change in the management of the company's resources. - Answer - SHRM is focused on determining how human resources can implement the company's vision. As a human resource manager, what would you propose as a plan to improve the selection process at Flair Fashion? Use a behaviorally-anchored rating scale in training and in the performance review process. Have a fashion design contest with cash prizes to find potential candidates. Use traditional but unreliable assessment tests to gain information about candidates, but also put them at ease. Expand the orientation process to include a presentation on key values and company traditions. - Answer -Have a fashion design contest with cash prizes to find potential candidates. As a supervisor, you wish to utilize a performance appraisal method that will be both reliable and valid as you prepare to assess employee performance. Which tool would you use to most effectively complete this process? Employee skill indicator.

360° feedback. Behaviorally-anchored rating scale. Graphic rating scale. - Answer -Behaviorally-anchored rating scale. What is a difference between career planning and career development? Career development is managing the growth of the person in their career; career planning is plotting the direction needed to fulfill career goals. Career development is a necessary part of human resource management; career planning is an optional part of human resource management. Career development is done by companies; career planning is done by individuals. Career development is managing the growth of an industry; career pla - Answer -Career development is managing the growth of the person in their career; career planning is plotting the direction needed to fulfill career goals. Which of the following is an example of a multiperson comparison? Feedback is collected from a variety of sources at different levels in the organization The performance review includes the employee, the supervisor, and a representative from human resource management Listeners have the opportunity to anonymously rate a presentation Employees are given a rank order based on performance - Answer -Employees are given a rank order based on performance What does position power include? - Answer -rewards, coercion, and legitimacy What does personal power include? - Answer -expertise and reference. Name 4 U.S. discrimination laws - Answer -Equal Pay Act of 1963 Age Discrimination in Employment Act of 1967 Occupational Health and Safety Act of 1970 Pregnancy Discrimination Act of 1978

Define Equal Pay Act of 1963 - Answer -requires equal pay for men and women performing equal work in an organization Define Age Discrimination in Employment Act of 1967 - Answer -prohibits discrimination against persons older than 40; restricts mandatory retirement Define Occupational Health and Safety Act of 1970 - Answer -establishes mandatory health and safety standards in workplaces Define Pregnancy Discrimination Act of 1978 - Answer -prohibits employment discrimination against pregnant workers What is a difference between fundamental attribution error and self-serving bias? Fundamental attribution errors focus outward; self-serving bias focuses inward. Attribution is a type of stereotype; bias is a type of halo effect. Attribution is a type of halo effect; bias is a type of attribution. Biases focus outward; fundamental attribution error, inward. - Answer -Fundamental attribution errors focus outward; self-serving bias focuses inward When an individual discusses their positive and negative aspects of their job and work experiences, _________ is the comprehensive topic of discussion. job satisfaction job conditions attitudes motivation - Answer -job satisfaction At Argon Labs, novel scientific breakthroughs depend on creativity and innovation. However, after past success, the company seems to be stuck in a rut without any significant new ideas. What would you propose as a solution? Form interdepartmental teams to brainstorm new ideas. Switch to a 360o performance evaluation process to shake up the company structure. Develop existing ideas and wait for the development of new ideas.

Hire some new scientists to bring fresh ideas to the company. - Answer -Form interdepartmental teams to brainstorm new ideas. What is a similarity between impression management and the halo effect? Both deal with using details to create an overall impression. Both are types of attribution errors. Both are purposeful distortions of perception. Both are types of selective perceptions applied to people. - Answer -Both deal with using details to create an overall impression. Consistency is a similarity between a(n) open person and a low self-monitoring personality. open person and a high self-monitoring personality. conscientiousness person and a low self-monitoring personality. conscientiousness person and a high self-monitoring personality. - Answer -conscientiousness person and a low self-monitoring personality What is a similarity between quality of supervision and mood contagion? Both result in cognitive dissonance. Both affect job satisfaction. Both are components of attitude. Neither affects job satisfaction. - Answer -Both affect job satisfaction.