Organizational Culture - Organizational Behavior - Lecture Slides, Slides of Organization Behaviour

Download Organizational Culture - Organizational Behavior - Lecture Slides and more Slides Organization Behaviour in PDF only on Docsity! Organizational Culture docsity.com 1. Understand the role of organizational culture 2. Vision, mission ,values 3. Dominant, culture/sub-cultures 4. Merging cultures 5. Creativity and innovation in workplace 6. Organizational socialization 7. Keeping culture alive Objectives docsity.com Organizational Culture dominant culture Expresses the core values that are shared by a majority of the organization’s members. subcultures Minicultures within an organization, typically defined by department designations and geographical separation. ® docsity.com Today’s Mergers and Acquisitions: Will They be Tomorrow’s Culture Clashes? This bank… Citicorp Bank America Bank One First Union Merged with… Travelers Nations Bank First Chicago NBD Corestates To become… Citigroup Bankamerica Bank One First Union docsity.com Components of Creativity Skills in the Task Domain Skills in Creative Thinking Intrinsic Motivation Greatest creativity docsity.com Creating a Customer-Responsive Culture • Key Variables Shaping Customer-Responsive Cultures 1. The types of employees hired by the organization. 2. Low formalization: the freedom to meet customer service requirements. 3. Empowering employees with decision-making discretion to please the customer. 4. Good listening skills to understand customer messages. 5. Role clarity that allows service employees to act as “boundary spanners.” 6. Employees who engage in organizational citizenship behaviors. docsity.com Creating An Ethical Organizational Culture • Characteristics of Organizations that Develop High Ethical Standards – High tolerance for risk – Low to moderate in aggressiveness – Focus on means as well as outcomes • Managerial Practices Promoting an Ethical Culture – Being a visible role model. – Communicating ethical expectations. – Providing ethical training. – Visibly rewarding ethical acts and punishing unethical ones. docsity.com What Is Organizational Culture? Characteristics: 1. Innovation and risk taking 2. Attention to detail 3. Outcome orientation 4. People orientation 5. Team orientation 6. Aggressiveness 7. Stability docsity.com What Is Organizational Culture? (cont’d) • Culture Versus Formalization – A strong culture increases behavioral consistency and can act as a substitute for formalization. • Organizational Culture Versus National Culture – National culture has a greater impact on employees than does their organization’s culture. – Nationals selected to work for foreign companies may be atypical of the local/native population. docsity.com What Do Cultures Do? Culture’s Functions: 1. Defines the boundary between one organization and others. 2. Conveys a sense of identity for its members. 3. Facilitates the generation of commitment to something larger than self-interest. 4. Enhances the stability of the social system. docsity.com What Do Cultures Do? Culture as a Liability: 1. Barrier to change 2. Barrier to diversity 3. Barrier to acquisitions and mergers docsity.com Stages in the Socialization Process prearrival stage The period of learning in the socialization process that occurs before a new employee joins the organization. Metamorphosis stage The stage in the socialization process in which a new employee changes and adjusts to the job, work group, and organization. encounter stage The stage in the socialization process in which a new employee sees what the organization is really like and confronts the possibility that expectations and reality may diverge. docsity.com A Socialization Model E X H I B I T 18-2 docsity.com Entry Socialization Options • Formal versus Informal • Individual versus Collective • Fixed versus Variable • Serial versus Random • Investiture versus Divestiture E X H I B I T 18-3 docsity.com Creating a Customer-Responsive Culture Managerial Actions (cont’d) : • Lead by conveying a customer-focused vision and demonstrating commitment to customers. • Conduct performance appraisals based on customer-focused employee behaviors. • Provide ongoing recognition for employees who make special efforts to please customers. docsity.com Spirituality and Organizational Culture Characteristics: • Strong sense of purpose • Focus on individual development • Trust and openness • Employee empowerment • Toleration of employee expression docsity.com How Organizational Cultures Have an Impact on Performance and Satisfaction E X H I B I T 18-7 docsity.com